Customer Reviews for U-Haul of Mountain View

9719 comentarios

62 W El Camino Real   Mountain View, CA 94040
(N Of Hwy 237)

(650) 965-3151

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(650) 965-3151

62 W El Camino Real
Mountain View, CA 94040
(N Of Hwy 237)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very easy return

Paul T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Alexandre P. 
Clasificación:
5.0

N/C

Gloria C. 
Clasificación:
2.0

The White gentleman was somewhat rude, asking me to repark in a crowded lot and then return the truck via the website (which did not work, as the Uhaul website would not transmit GPS location in two different browsers). Then the Indian gentleman saved the day by saying “just leave the keys in the door, I will send you the receipt “

Johann I. 
Clasificación:
1.0

El cliente no dejó un comentario.

UMIT K. 
Clasificación:
5.0

Have to give special kudos for excellent service I received from Mr. Santos Mendoza who took my reservation at this Mtn. View, CA 94040 location. He went over and beyond with assistance with truck return. Whoever is reading this survey should note to management for this particular location, Mr. Santos Mendoza is definitely a KEEPER! I hope you are able to share this survey with him since he is the BEST! Mr. Mendoza was very efficient and customer service oriented! I also saw / witness his excellent service with another customer when I came to pick up truck. Thank you Mr. Santos Mendoza! Keep up the good work Mr. Mendoza.

JOSEFA V. 
Clasificación:
2.0

U-Haul in general is terrible. My truck wasn't marked as returned until over a week later even after taking with an employee about the issue at this location and calling U-Haul about the problem with using the check in tool. A representative named Lisa flat out lied to me about my reservation and caused significant problems. The cost is too high. Overall a terrible experience.

KATHRYN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL G. 
Clasificación:
2.0

With only 3 people ahead of me, I had to wait longer than 30 minutes to pick up my van. Upon return, I was instructed to use the app for a self return. Never imagined they would only have a couple of people working. It was stressful for customers and staff alike.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carson H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Oscar B. 
Clasificación:
2.0

Phone check-in did not work. Had to wait in a long queue with stressed and unfriendly personell.

Stefan S. 
Clasificación:
4.0

Santos deserves a raise. That man is carrying the place.

JACOB P. 
Clasificación:
1.0

Rude worker. Charged for a furniture which I didn't order nor was it provided. Added that note upon payment and it wasn't rectified.

Salofi T. 
Clasificación:
3.0

Location was understaffed and the forced the customers to wait a long time.

DAVID L. 
Clasificación:
3.0

Better customer crevice and not enough staff.

ESTEBAN P. 
Clasificación:
4.0

My inputs and photos from the check in app were somehow not received by the staff when I returned the vehicle, and during the return the self-check-in grossly miscalculated the gas level. Luckily the staff adjusted the checkin and corrected all but $4.50 of the error

Geoff W. 
Clasificación:
3.0

Truck was hidden behind some equipment that needed to be removed and thus i had to asked for assistance. Defeats the purpose of no contact.

Oscar A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Meng Y. 
Clasificación:
2.0

No parking for customers or solutions

Adam S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

The guy at the front desk it was very bad costumer service guy I'm unhappy I will not recommend this place anymore even it's not my first time!

JAIME M. 
Clasificación:
3.0

Hard to find parking, had to walk 2blocks to my car. Hardly find someone to help out for checkout.

SONAM T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
5.0

The only problem I see is this location is under staffed for the large amount of customers they service

ANDREW F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW M. 
Clasificación:
4.0

short staffed, but employee that helped me was great.

JAMES S. 
Clasificación:
5.0

The app is a great idea but it was buggy and didn't work on my return.

ANDREW C. 
Clasificación:
1.0

this location i try to avoid. never enough people to assist customers. always long wait times. unclear directions for returns. sign says to wait to be helped next to vehicle. after 20mins of no help , i finally tried to return by phone app and was successful. why not have a sign for that- if possible, check out by phone app? avoid this location if possible

BARRY K. 
Clasificación:
5.0

It was a super easy process and the gentleman at the front was super helpful. I got the truck in about 10 mins and returned it without any issue. Great experience!

ASHLY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas D. 
Clasificación:
5.0

Van and windshield was extremely dirty. I would also recommend a clear sign that states online check-in only as I had to ask everyone in line if they had done the online check-in and 2 other had and waited in the line for 20 minutes. I was able to move to the front thanks to the other women being told she didn't not have to wait so she told me. No signage to indicate online check-in here.

Rebecca M. 
Clasificación:
3.0

The vehicle was clean but mechanically it was terrible. The truck would shake vigorously at around 50mph. It was a terrible experience. I could not go back to the location since I was already running late.

Armaghan O. 
Clasificación:
2.0

The hand cart was broken. The attendant was rude and sarcastic. His supposedly “jokes” were wasting a lot of time with customers. The line was really long and the other guy didn't even bother to help. Horrible place. I don't think he even refunded my money from the broken handcart. I will make sure he does though.

DARLENE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Naresh S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN T. 
Clasificación:
3.0

I was having trouble on there app. checking in the truck. I asked for help and didn't get the help I needed. So the employee told me they would charge me $20 if they do it for administrative fees. I told him that is crazy. I told him other places I go to have someone does the check in return.

JESUS P. 
Clasificación:
2.0

Truck was dead upon arrival, Had to jump start

Jose T. 
Clasificación:
5.0

Frank is very respectful and has great costumer service. He hello me step by step with the process on renting a van. It was my first time getting a U haul but Frank made it very smooth and pleasant experience. I definitely recommend this place. Sincerely: Maria H.

MARIA H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Hiro K. 
Clasificación:
5.0

Awesome customer service. When I checked in for pick up super easy and the gentleman was super cool. Gracias

CAMERON O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
4.0

Everything was done in a professional manor. Good experience.

ROBERT V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alison L. 
Clasificación:
1.0

Mirror on passengers side was not in working order. Trying to tell Someone about that in there but they were old “too busy” to care or even want to listen to what I had to say. They had me do every thing Online.

JOSE V. 
Clasificación:
3.0

Add staff on weekends as lines got Long. I did the rental and return on a weekend during office hours using the mobile app to avoid the line. However during the return, it was not clear about where to return the key. There was 1 staff member at rental return who was busy and the mobile app had not clear instructions on return of the key. I had to track down a staff member for instructions and had to walk around the lot to find one.

Dhiraj B. 
Clasificación:
4.0

Checking out the vehicle I rented took a little longer than I had expected as I had to complete the agreement using your online checkin service even though I was helped by an office representative.

Kevin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN F. 
Clasificación:
2.0

The front desk person was not friendly or helpful. He told us to use the mobile phone app to check in our truck. We told him we didn't have a smart phone. He told us to find Frank the person outside who was checking in the trucks. We couldn't find Frank. We were there for 45 minutes trying to get help checking in the truck. Finally we found Frank and he told us to leave the keys in the truck and he'd check it in when he got a chance. We did later receive a receipt and it was properly checked in. The front desk person was just so unfriendly and unhelpful repeatedly to us. Please guide him on how to be helpful and please establish a streamlined option for how people without smart phones can return their moving trucks with ease.

Beth D. 
Clasificación:
1.0

Charges $8 for a gallon of fuel.

KRISHNA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN M. 
Clasificación:
4.0

It was very unclear where to return the truck. An employee shouted at us to "Go to the U-haul website to do the drop off online. Follow the sign instructions!" and then pointed at a sign that was not very clearly posted, on how to do the return. I think that U-Haul should just hire a real human being to do the return checks and not make the customer check the mileage, gasoline levels, etc. This was on a Sunday afternoon around 3 pm at a location that was open 7 days per week.

LISA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sixian Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAKSIM P. 
Clasificación:
5.0

The girl who attended to us was very pleasant, polite and helpful. She was expedient and patient with me as I wasn't familiar with how to use my phone camera. She took a lot of the stress out of the situation.

RICARDO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maxim B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROME M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darius T. 
Clasificación:
5.0

Frank is very professional and his team member were helpful and informative, they follow all safety requirements and protocols for both vehicles , and people. Gave great advice on proper equipment too !

Joe R. 
Clasificación:
4.0

El cliente no dejó un comentario.

VINCENT F. 
Clasificación:
1.0

The guy had an attitude, i asked for help when i was returning the truck and he responded me really rude

GUILLERMO D. 
Clasificación:
5.0

Friendly crew. Thank you.

MEHMET P. 
Clasificación:
5.0

The gentleman helping people outside picking up and dropping of was very helpful, great customer experience

Stefan L. 
Clasificación:
3.0

Computers were down for over an hour and rentals / returns could not be processed. The employee on the shift was very clear that when the closing time came he was not interested in accommodating the rentals past that time. He was making no real effort to keep trying and was almost happy about it. Fortunately another employee helping out (maybe not even on the clock?) offered to keep trying and after multiple tries was eventually able to get my rental completed just minutes before closing. The one that chose to help me was great.

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony B. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM L. 
Clasificación:
5.0

no complications, to receive or deliver the vehicle, excellent

KAIN C. 
Clasificación:
1.0

I remember I don't chose insurance option in the beginning, simply because my CSR credit card includes insurance policy already. But when I checkout, I found I am deducted $25 for insurance.

BOHUAN Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

BOWEN H. 
Clasificación:
5.0

The staffer helped me out so much. She was very friendly and helpful for my rental.

MIGUEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maksim P. 
Clasificación:
5.0

The check-out with the app took a long time and was annoying.

Daniel S. 
Clasificación:
5.0

good

Tuncay C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOBY B. 
Clasificación:
5.0

It was a good experience

BYRON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ayush T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MENG Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

MANUEL G. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVEN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory P. 
Clasificación:
5.0

May need to have more than one employee working to check people in. The guy that was doing so, was amazing and fast, but he needed help.

Kyle M. 
Clasificación:
5.0

The guys there are really great and really knowledgeable. Really like renting there. Give them raises.

MARC C. 
Clasificación:
5.0

Very kind and professional.

GAUTAM K. 
Clasificación:
5.0

Friendly, helpful staff!

Charles S. 
Clasificación:
1.0

Wait should not be 80-90 minimum to pick up a vehicle, even after scheduling and signing in online.

SHAMSHER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP M. 
Clasificación:
3.0

El cliente no dejó un comentario.

BARIS E. 
Clasificación:
3.0

Not the most friendly staff. I forgot my cell phone when I returned the truck and when I explained to the agent he said in an unpleasent manner to just go home and the charges will be sent in an email. He wasn't busy with other customers so why can't he look up the account and close it out?

JOHN G. 
No se han enviado comentarios para esta ubicación.

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    Propane service delivered straight to your door!

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