Customer Reviews for U-Haul of Minneapolis

11,998 comentarios

3545 Nicollet Ave   Minneapolis, MN 55408

(612) 822-2141

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(612) 822-2141

3545 Nicollet Ave
Minneapolis, MN 55408

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Get your act together?

Jasmine C. 
Clasificación:
5.0

It's a good and reliable crew to work with.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce P. 
Clasificación:
5.0

It's very good service i Java even see it good good trips clean nice

YUSUF H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN L. 
Clasificación:
3.0

i was changed 6 gallons of gas ($60 total) for travelling 13 miles. i put 2 gallons in after my 13 miles, no way i burned through 8. i responded to the email i was sent as a receipt. nothing back yet.

KENNY B. 
Clasificación:
5.0

the air freshener smell in the cab of the truck was overpowering

Jesse G. 
Clasificación:
4.0

The truck was clean and drove well.. It was easy to pick up and I never waited. The gentleman at the counter loaded up my.extra boxes without me asking..perfect..The only negative comment is they didn't secure the dollies in the back of the truck so when I drove off they were bouncing all around.

Tracey D. 
Clasificación:
1.0

Have reliable maintenance on the vehicles so you feel safe to drive them on the roads. Have the trucks in working condition so you don't have to feel like you are going to break your back to get the back truck door to shut after you have just loaded a whole load. Have better customer service workers who don't tell you that you're a terrible person after I say that they have terrible customer service when they compare me to another customer who didn't complain about something in particular. I will never do business with this location again.

Christa B. 
Clasificación:
4.0

There were some trailers parked right at the entrance that were difficult to navigate around... move those to prevent people from running into them. The staff were very helpful and knew what they were doing. I really appreciated their efficiency and helpfulness

Brian T. 
Clasificación:
2.0

When I arrived at the location, there was no employee behind the desk. I called out several times to make it clear that I was there but nobody replied. I, literally, could've stolen anything I wanted from the store (including your vehicles). After about 8 minutes standing there with no assistance or acknowledgement, I walked behind the counter and peaked my head into the office and your employee (I believe his name is Renaldo) was back there ignoring my calls for assistance because he was "on his lunch break". I've never had worse customer service anywhere.

Christopher G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Staff was friendly, happy

Todd S. 
Clasificación:
5.0

I was very happy with how quick and easy it was to rent and return. The customer service was excellent.

DIANA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivia H. 
Clasificación:
3.0

Cargo area should be swept out before renting. If any dash lights indicating systems that need maintenance are illuminated, the vehicle should not be rented. Associates should greet and acknowledge customers as they enter and ask how they can be helped. Why are so many U-Haul workers such introverts?

Rebekah A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Serhii D. 
Clasificación:
1.0

Never received a phone call about where to pick up the truck Paid for equipment but was told that it might not be available The man at the front desk had very bad attitude, was texting on their personal phone, ask the same questions repeatedly, told me we didn't have a reservation when we did, and when I asked him to repeat was he had said when I couldn't hear him, he seemed to be even more annoyed. Very sad as we our previous experience at another locatoin was very exceptional. Would not recommend this location to anyone

Goldie O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brennan R. 
Clasificación:
2.0

Better Service

GHASAN W. 
Clasificación:
3.0

The van was missing dolly equipment that was reserved at the time of the online rental. Not having the dolly equipment to perform moving, is a pretty big inconvenience moving.

Christopher P. 
Clasificación:
3.0

Fransisco was very helpful. Pick up and drop off were solid. Thanks for the truck. I would rent from here again!

Tolupeni S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A. 
Clasificación:
5.0

I was surprisingly satisfied with the overall experience especially observing your representative deal with an Irate idiot

Chuck G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Pegeen L. 
Clasificación:
1.0

Poor guys were over run with trucks in the parking lot and people in the store. No place to drop truck. Had to leave in the middle of parking lot. No inspection made so hop I am not accused of damamge!

Kathryn P. 
Clasificación:
5.0

The online check-in had some hiccups, but the folks inside at the counter were very helpful.

Jill U. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

Gracias

ALICIA W. 
Clasificación:
1.0

El cliente no dejó un comentario.

JUAN C. 
Clasificación:
4.0

The truck's tires could use some air and the check engine light was on.

William M. 
Clasificación:
5.0

The lot was really crowded with vehicles and the pickup was a little slow (even with an app rental). Everyone was trying their best but the number of vehicles was just to great for the staff available.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam M. 
Clasificación:
5.0

Super easy and helpful drop off

Curtis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kostadena T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Turquoise L. 
Clasificación:
2.0

Customer service. Please advise your workers not to use provocative languages when customers are in store.

Mahamed M. 
Clasificación:
5.0

You guys are great, just keep doing what you're doing!

Rochelle P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elyas A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marianna L. 
Clasificación:
4.0

El cliente no dejó un comentario.

christoper G. 
Clasificación:
4.0

The guy who helped me was very helpful. Huge improvement to any experience I've ever had with Home Depot rentals.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer A. 
Clasificación:
5.0

Employee was really friendly and professional. Great communication and quality for the price!

Bree M. 
Clasificación:
1.0

The trailer that this location allowed us to drive off with had a wheel strap that was cut or torn off so it was short and created a major inconvenience for our trip. I was put on hold and phone with uhaul for 4 hours. I called this location and left my number, name and complaint and asked the vernal manager to call me, they never called me. I had to problem solved my own issue with roadside assistance representative asking them to meet me at a location that had straps because they called 12 roadside assistances and nobody had straps. I also had to assist the road side assistance with tools and taking off the bolt to replace the strap. The loose strap had I drove over 1200 miles from MN to GA could have caused a major accident and lawsuit against Uhaul, not only by me but the other vehicles and people that would have been involved in the collateral damage. This is a huge oversight and big mistake on Uhaul's end of employee inspection. Failed inspections will lead to major law suits. I demand for a full refund due to the lack of care and the oversight of equipment. I can be reached at 612-715-9013.

Zong V. 
Clasificación:
5.0

Quick and easy

Jason K. 
Clasificación:
1.0

Everything was good . Easy online check in and got the keys quickly

Lachelle P. 
Clasificación:
4.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

Helpful & friendly~

Bruce F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Julie C. 
Clasificación:
4.0

The guys at this location were very nice and helpful explained everything to me.

Kim W. 
Clasificación:
3.0

Guy at the counter was a jerk

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe P. 
Clasificación:
1.0

First off your website apparentlty doesn't work. I pre checked in sent pictures of my DL etc. signed up fr insurance, but when I went to the Uhaul facility we went through the whole thing again so apparently doing all that work ahead of time was worthless. I won't make that mistake again. Then when I asked why I had to do everything all over again they sid they had to verify everything, I also had to take a selfie. I said your website must not work them. One of the employees took exception to that and then started repeating everything I said, yes just like a 5 year old. I asked for his name and he wouldn't give it and it wasn't on his shirt so I had to take a picture and hopefully I can paste it to this message. Additionally, I tried to find on your website where I could extend my rental. Couldn't find it so now I call. On check in the attendant said I would get a receipt via e-mail. I waited 3.5 hours and hadn't received it. So I had to call about that and whoever answered the phone e-mailed it to me immediately. That was the only one I received Your equipment performed well. Your personnel and processes need work though.

Charles H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Holly W. 
Clasificación:
5.0

Everything was handled very smoothly, great experience.

JOHN B. 
Clasificación:
2.0

I am a regular at the Nicollet location and I've never had a pleasant customer service experience with the staff always give you the sense that you are inconveniencing them

GHASAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Deborah F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

Vinny was professional, courteous, and very efficient processing my order and getting me on the road.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anne F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kelsey S. 
Clasificación:
3.0

Check engine light on. I couldn't use the app for checking in so waited a long time in line

Jabri W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nick L. 
Clasificación:
5.0

The windshield was plastered all over with thick dried dead bugs. It took a lot of scrubbing to get it acceptably clear.

Michael B. 
Clasificación:
5.0

Nothing. You are the best company in America.

Daniel W. 
Clasificación:
4.0

Thanks and see you again.

tracy G. 
Clasificación:
1.0

The person at the store was not good. There were multiple vans blocking the way and it took so long to pick up and drop off. Pathetic customer service. There were trucks available. he said there are not trucks available and I had to book online.

Pratibha S. 
Clasificación:
5.0

I don't remember the name of the woman on the phone, but she helped us tremendously find a more appropriately sized truck closer to our pickup location and reorganized things quickly and efficiently for us. Wonderful wonderful customer service.

CHRISTOPHER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David U. 
Clasificación:
5.0

The worked through the line quickly and got me on my way. And return was super easy!

Jill C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelby E. 
Clasificación:
5.0

staff was very ppolite

Scott S. 
Clasificación:
1.0

I returned the truck with OVER the amount of gas from when I picked it up. I will not be gouged for this error on your part! If it was under that amount, I can only assume that someone at the drop off station used it for some other purpose after I dropped it off! I'm VERY DISAPPOINTED ! Jim Smart

James S. 
Clasificación:
5.0

Nothing, I had a great experience and the staff were very helpful.

Kimberly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro F. 
Clasificación:
5.0

El cliente no dejó un comentario.

david K. 
Clasificación:
5.0

Don't cheat people out there money

kevin L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashley H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen G. 
Clasificación:
4.0

It took me a minute to find the key drop box, which was on one of the garage doors. It would be helpful if the photo showing the drop box location was taken on site.

ALEXANDER A. 
Clasificación:
4.0

The two workers were very helpful and the van was brand new

Edward K. 
Clasificación:
5.0

Trailer was dirty inside and out, but they really don't have a good area to wash them, so totally understandable. Great people!

Dominic Y. 
Clasificación:
4.0

It was a long line of people when l got there at 10:30 am. It was clear that the customer service representative needed help. Try to have at least two people up front on Saturdays.

larry C. 
No se han enviado comentarios para esta ubicación.

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