El cliente no dejó un comentario.
Khalid K.Customer Reviews for U-Haul of Milpitas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
They seem to be short handed. Maybe Have an extra person at peak times. Otherwise I am very happy w/ the service I received and courteous staff.
JOANN D.The man who helped us with the dreads was awesome! There was a long line and he was the only one inside and he was pressured by everyone and he still kept his composure and handled every customer with world class customer service while making each transaction personable still. He also had questions left and right from other customers and was still able to answer while helping at the front without interruption of what he was doing. :)
Tina A.Great customer service easy process very hsppy!
Michael D.store manager was cordial and knew his business
Paul L.Easy pick up and return. Great experience!
Sheila L.Tow dolly blew the light fuse in my truck. Replaced the fuse and it blew again. Replaced the fuse at home and connected my trailer without issue. Tried to return the tow dolly to the location and I was told they were closed at 6:45PM pst. Attended insisted it was 7:00 because he was told that by a co-worker who just left. Could not get a return receipt and the attendant was on the rude side and seem upset I had arrived..
James F.One of the friendliest, easiest and best rentals I have had!! This location has an amazing team and process in place. I tried the online process, which failed, but they picked it up and made it so easy!! This will be my go to place now when moving or need a rental.
Rodney D.Very smooth experience, the crew was very helpful
NICOLAE B.Maybe have the employee ask if the customer has driven a uhaul before and if not, offer to give some tips like where the parking brake is.
CHRISTINE H.The staff is rude(that old man, I don't know his name). They gave me a wrong key but blame me for not checking the fuel level, ????. Even though you wanna shift blame, at least say sorry first.
QIYAN W.This is a very busy location in San Jose, CA, with overflowing inventory of trucks near a very busy intersection. Employees struggled with parking in-coming trucks, while customers were trying to drive their rented trucks off the parking lot into a busy street during morning rush hour traffic. Not sure what the solution is, but it would be helpful to give customers the right-of-way to drive their rented trucks off the lot FIRST - instead of forcing customers to wait for the employees who give themselves first priority. That would be both customer focused and smarter because the number of trucks on the lot would be reduced more quickly, giving employees more spaces to park returns quickly. Good manners = increased efficiency.
Jeffrey C.Brandon was particularly professional and personable.
Elizabeth S.I left notes about the fuel discrepancy and the dog hair all over in the van. dint not hear back
BHARATHKUMAR K.Parking situation is difficult with a lot of people at once. Also a better location of the barcode for location. The description on website is bad.
Jose C.Everything was fantastic!
EMMANUEL S.Great folks easy to get and drop off.
Larry M.Definitely recommend Milpitas UHaul to all my friends and family. Return was painless.
Minh M.Great customer service! Thanks!
Jason S.Brandon Denny was great. I've never had such great customer service, and I've rented from Uhaul 20+ times over the past 25 years, mostly from the Oakland Rd office. He was super friendly and made the pickup process super easy, especially so early in the morning. Please let him know he is appreciated. ¡Gracias!
Steve M.Customer Service was good!
Venkata Padma K.Loved the new cars
Inho H.There were used masks and trash inside the cab in pickup.
Leah M.The whole process was easy especially with being able to download drivers license information / copy prior to picking up the rental. Customer Service was excellent at pickup & Drop off , Thank you
Cindy I.Having everything completed online before ha d really helped speed the process along.
Kenneth W.I have selected that I needed a dolly when making a reservation online, but when I went to pick up the vehicle, I was told that dolly was not available. Please have sufficient dollies or show online that they are not available when making a reservation so that we can look for alternative.
SAI R.Give Frida a raise!
ARPAN J.Nothing much to say service was quick
Andre J.The truck was not thoroughly checked out, the A/C needed to be charged. Driving into Arizona heat was miserable! This truck should NOT have been released for use until fully checked out.
Mark R.The employees be a little more sensitive to customer concerns when they return rentals instead of telling them"That's why sent you the link to check out vehicle before you drove off lot"
William S.Overall a great experience. The vehicle was old. The store didn't allow me to return the vehicle at 6:55 pm. I had to drop the keys in the box.
Virendhar S.Very professional from start to finish my only complaint was the mileage I love the 19.99 when I left it was 125.00$ 4hrs
Rene M.I booked a cargo van on June 18th. representative said that I had 1/4 tank lift. I took at the face value, when I left the store with the van I realized that the tank was actually at 1/8th. Also, I returned the vehicles in 2-3 hours driving for around 15 miles with 1/4th tank (I paid like 15 $ in gas just because I trusted the representative for 16 miles) to the same representative who helped me. Two days later I received the receipt with charges for 3 days and 5 gallon fuel charge. This is the worst experience I ever had renting something. This charge was so absurd. Even if you consider that I did not re-fuel(I definitely did like 15$), the charges were like 5 Gallon fuel usage for a 16 mile drive. I do not know how is that even possible. I would definitely avoid Uhaul where possible if I am getting scammed like this.
KRISHNA V.You are doing good job. Thank you very much for your service.
MAMO T.It's Saturday morning a lot of people waiting to pick up vehicles waited a 1/2 hour to check in and get my truck.. Outside of that everybody friendly helpful...
peter T.Very busy location because of their excellent customer service meeting the needs of their customers. Excellent service.
Timoci U.lower the price per mile driven
KATHLEEN L.not charge a full extra day rate if the customer requests a one hour extension of their contract.
WILLIAM M.Brendan and his team are great! I will rent from his store again and again. Brendan's positive and welcoming attitude toward customers sets him and his store apart from most others.
SAEED Z.The Ac in van rented did not work very well.
SUNDAR P.It is convenient but does take a few steps to check out and in the rental. I used the 24/7 option that requires a cellphone. It may be beneficial to have an example on the website for training purpose.
Earl P.i still haven't received my 83.63 deposit
Mark L.1. Fix the contact us information. No one ever pick up the phone. 2. While returning the van I was told that the receipt will be emailed to me. The email never came. I visited the store again in the evening, the guy at the desk told me it's returned don't worry. When I asked for the receipt he gave me van booking receipt, I asked again for return receipt and he just said it's returned and shut the door. Again I had to visit the store next morning just to make sure that the van is marked as returned in U-Haul system. Will think twice before renting U-Haul specially from this location.
SAMBHAV J.I have no complaints. I was treated very well even when I had to extend my rental 2 times! I was very impressed with the patience and understanding of the staff. two thumbs up! Thank you! Nancy Razo
Nancy R.Nothing great employees
CARLOS S.Good service clean car
Zhulin P.Wish you had more Ford pickups.
Robert G.Nada
Kenneth K.Continue the great work.
DANIEL S.