Nothing great employees
CARLOS S.Customer Reviews for U-Haul of Milpitas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Good service clean car
Zhulin P.Wish you had more Ford pickups.
Robert G.Nada
Kenneth K.Continue the great work.
DANIEL S.Better customer service and semi clean trucks at least..
Miguel M.Excellent customer service
Jermaine F.i understand that the truck i rented was used by a contractor
joseph A.Improving the self-check in system a little bit so that there are no glitches and that it's more smooth
Sam C.Everyone went above and beyond on helping out with rental process and attaching trailer. 10 stars to all employees.
Liz P.Keep up the good job.. I have been coming to this location for the last 7 yrs.. because the employees and customer service is always on point 👌 🤙ðŸ½ðŸ¤™ðŸ½ðŸ¤™ðŸ½ðŸ¤™ðŸ½
Warnermanases A.I would like to give a shout out to your employee Gregory Schermeister for making my rental and easy one. I was tired at the return and glad he promptly attended to me as i needed to go home 2 hours away. Kudos to the San Jose - Milpitas store!
Anthony A.After returning a hand truck it was not discharged from my account until calling to 3 days later for having it removed. Staff did not ask for any information so process could have been more streamlined
Jaime E.Vehicle needs better maintenance and the cleaning. Truck smell like smoke and the back smell like it was use for a dump run
CRAIG J.Uhaul reservation system is SO inconvenient - I was on hold for 30 minutes every time I called
STACY U.Great and easy rental with the 24/7 program.
RENA B.I am very satisfied with customer service. He was very friendly and helped me. The only suggestion that I want to make Rear View Mirror was missing and Outside Mirror not adjustable.
Ahmad S.The attendant who hooked up the trailer was very helpful and knowledgeable
Thomas O.Staff at this location is excellent, friendly and responsive even when busy. Returning the vehicle was easy. Other issue was that one of the tires had pretty low tire pressure, it didn't impact the move but may be an issue if not fixed.
David P.Great fast and friendly.
Phillip U.To The Operating Owner/Manager of U-Haul of Milpitas: I hope you are well. I wanted to inform you and clarify that my 'above average' rating was mainly due to Brandon Denny and his demeanor. His friendliness and easygoing display is very rare; especially in this U-Haul vehicle renting business. I have experienced much worse. Here are the following reasons WHY I did not rate to an Excellent level: 1) NO hand sanitization at the front Check-in desk!! Thank goodness I had my own. 2) I was (yet again) never fully educated upon picking up my rental truck of the two separate financial transactions that would appear once returning. Is there any reason why crucial calculated details are missing? This is not a good feeling. 3) The back sliding down door key lock malfunctioned/never fully locked with the hard to use key and added extraordinary/unnecessary stress during use. In addition, the steering wheel was loose!! HOW CAN YOU POSSIBLY, LEGALLY, MORALLY, PROFESSIONALLY AND LOGICALLY ALLOW THESE LIFE AND DEATH MECHANICAL NEGLIGENCE AND SLOPPINESS TAKE PLACE??!! You cannot begin to imagine the incredible stress and exhaustion I endured and continue to. 4) I was absolutely expecting some form of compensation at Check Out. The unknown female worker did not seem at all bothered or genuinely concerned about these issues. **I wish I had been in a better financial position to take more time to have this mess sorted out before leaving the premises. ****REST ASSURED: I will be in touch to make sure this is corrected.
Julie C.Extraordinario servicio al cliente
RAFAEL R.I found nothing rounding at all Good Job
Johnnel C.They are a reliable company and service
Melvin A.Brandon was very helpful when I was having trouble getting a working car abd had to keep extending my truck. I really appreciated his help!
Cynthia M.Nothing great customer service
Belen R.Sacrifice more chickens to Satan
Rebecca W.I was scammed on gas. I specifically said no insurance. In my haste I took the contract and did not notice a $20 CDW fee.I only drove 18 miles. A ripoff. NEVER NEVER AGAIN!!
Ian M.Lower your rates
Samuel L.Always friendly and helpful staff.
MARIANNE B.The truck I was provided had the Check Engine light on from the moment I got in, was practically on empty when I got in, and sounded like it was going to breakdown the entire time. It roared anytime the gas was pushed slightly. Only reason I didn't give it a poor ranking was because it didn't actually breakdown.
Christopher Matt C.Tienen un servicio excelente
Abraham M.Associate was good
Mohammed S.Everything went smooth. However, when needing to extend the rental on Saturday, I waited on the phone for almost 20 minutes. After waiting that long the associate told me I was connected to the wrong place and was then put back on the automated waiting game. At which point I hung up because I had to continue moving. Later on, I was impressed by the fellow who handled me. So not a huge deal, just could have been smoother.
Christopher U.Bad customer service
Phu N.Thanks, keep up the good job
Wole A.Excellent customer service and the people. I'm verry happy
Mat R.Great rental location.
Joseph D.It was a great experience.
VENKATRAMREDDY K.Quick and easy!
Vibhu V.Improve the app
Suyog T.Doing good job
Lydia W.I checked out on the app and was charged for two rental periods.
Jason C.fast and easy drop off. Billed as expected
Joel H.Great location. Very helpful when located near homes.
Terrin A.Keep up the excellent customer service, fast, and simple.
Carvelito A.Excelente servicio al cliente
Lawrence S.