Customer Reviews for U-Haul of Mid City

7,063 reviews

415 W 2100 S   Salt Lake City, UT 84115
(Off I-15 Across from Home Depot)

(801) 487-6231

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(801) 487-6231

415 W 2100 S
Salt Lake City, UT 84115
(Off I-15 Across from Home Depot)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Improve 24 hr check in/check out procedure.

Martin H. 
Rating:
3.0

Improve check in/check out procedure.

Martin H. 
Rating:
3.0

The uhaul 24 check in/ check out is ridiculous. Why do I have to pay so much then do all the work at the end. Will go somewhere else next time were I can check in by simply dropping the key.

MARTINJOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

VILMA D. 
Rating:
5.0

Customer did not leave a comment.

CARMEN V. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

They need help. Every time I go Into this Uhaul (boxes, truck, bubble wrap, whatever) it's the same 2 women dealing with unreasonable customers, moving trucks, completing checkouts, explaining to someone that Yes, you really need your license to drive the van. They're awesome, but there should be like 2 more of them.

MARY D. 
Rating:
4.0

Yes no issues with my return

DAVID P. 
Rating:
1.0

Staff was rude and unwilling to help with situation.

Aaron A. 
Rating:
3.0

Customer did not leave a comment.

LYNDA B. 
Rating:
5.0

The morning lady was awesome. So polite, beautiful smile and helpful. Dan Hobbs

DANIEL H. 
Rating:
4.0

Customer did not leave a comment.

Mckay M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE T. 
Rating:
5.0

Customer did not leave a comment.

KATIE O. 
Rating:
4.0

Customer did not leave a comment.

JANELL R. 
Rating:
1.0

All 3 of the staff members present were extremely rude to my wife and father in law.

WESLEY F. 
Rating:
5.0

Customer did not leave a comment.

MITCH B. 
Rating:
2.0

You need to train your staff to make proper recommendations and to reach out to experienced staff or managers when not sure how to proceed. During my rental I was delayed for 4 hours, causing me unnecessary additional expenses a complete ruined day and on top of that I have been charged twice for the rental.

Armando P. 
Rating:
5.0

Customer did not leave a comment.

RYAN P. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

There weren't enough people at the desk to help the amount of customers that were waiting

FAITH G. 
Rating:
4.0

Customer did not leave a comment.

KIKI S. 
Rating:
5.0

Customer did not leave a comment.

HABONIMANA G. 
Rating:
5.0

Keep it up, Good Job !!!

RAJ S. 
Rating:
5.0

Customer did not leave a comment.

Bert O. 
Rating:
3.0

Customer did not leave a comment.

SARAHJANE M. 
Rating:
2.0

I required an open 5x8 for two hours to pick up a mattress and box spring. There was only 6x12s available at this location. I took the 6x12, but I felt I should have been referred to another location or at the very least offered the 6x12 at the 5x8 price. On return less than two hours later, I was asked to go find someone to check me in. I ended up parking and unhooking the trailer myself. The lot attendant did not approach until I was ready to leave.

JORGE D. 
Rating:
3.0

Customer did not leave a comment.

BARBARA M. 
Rating:
5.0

Customer did not leave a comment.

MANHDRAKE D. 
Rating:
3.0

Customer did not leave a comment.

KEVIN A. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Such a wonderful company I suggest everyone's to don't use your personal vehicle when something is not fit on it

HAFIZ S. 
Rating:
4.0

Location for pickup is difficult to access. Fortunately the place I picked it up at warned me in advance

GARY S. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Lady that took care of my reservation and check out was absolutely SPECTACULAR! I was running very late in picking up my truck and she did everything possible to see me on my way efficiently and safely!

Gerald G. 
Rating:
5.0

Customer did not leave a comment.

NICHOLASJOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Jolynn L. 
Rating:
5.0

Customer did not leave a comment.

HERMAN V. 
Rating:
5.0

All staff there was .............FUKKIN AWESMAZING.!.!.! XOX'z stay blessed yall .!.!.!

PAUL T. 
Rating:
1.0

The customer service was terrible on both pick-up and return! No one greeted us on either visit. We had to initiate the conversation and when we did, staff said nothing and gave us no instructions. Aside from that, the truck was a mess! There was a brown sticky residue spilt on the seats and 10 mins after picking it up, the check engine light came on. The truck was so bad on the freeways and would jerk back and forth, even with weight in the trailer! I have never had a great experience with uhaul employees as far as customer service, but this one was the worst! I will NEVER use this location if I decide to use uhaul again.

ERICA A. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

everything was great! :)

JORGE M. 
Rating:
5.0

Customer did not leave a comment.

JANE R. 
Rating:
5.0

Customer did not leave a comment.

Marc W. 
Rating:
5.0

Customer did not leave a comment.

YHONHY B. 
Rating:
4.0

Customer did not leave a comment.

RUSSELL D P. 
Rating:
5.0

Braden was awesome

JAMES R. 
Rating:
1.0

They blocked in my car even though I verified that it was in an acceptable location. When I called customer service that night I was told the manger "doesn't live in the area" and couldn't/wouldn't come assist me. I had already deposited the truck keys in the over night slot and I had to get a Uber home and back the next day to get my car. I had to miss a few hours of work due to this ad well. I didn't even get an apology from the manager when I got there to pick up my car. However, I'm supposed to be reimbursed for my (unnecessary had someone checked where they parked their trucks before leaving) transportation; but I have not seen or heard from anyone regarding that yet.

HAILEY R. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
3.0

My agent did not tell me the sheet he gave me showed me how much gas to put in. It's a scam to not just give us trucks with a full tank. Customers overfilling your tanks for you is not right, I will take my business elsewhere next time.

CHLOE B. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE B. 
Rating:
5.0

Nothing

Ernest E. 
Rating:
5.0

Very easy to schedule a pick up/drop off time and location. Customer service very friendly and efficient. No problems or hassles.

PATRICIA D. 
Rating:
5.0

Brandan was amazing!! His customer service was on point and I would recommend this location to anyone and everyone!!

ONOLINA T. 
Rating:
4.0

Have more staff on duty at any given time.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN M. 
Rating:
4.0

I arrived without a reservation having never rented a moving truck before. I got to the counter at 3pm on Saturday and in unison both cashiers said there were no moving trucks available at all until the next day. The cashier made my reservation for the next morning. I looked on the website again after i drove off not even 5 minutes later and there was a truck available. I made my reservation for 330pm. When i went to pick up there was a shift change new cashiers, they were awesome. Moved through the line as quickly as they could. I left with the truck and realized when i turned the street I had forgotten the dolly, the guy on the shift was awesome, he asked if i had forgotten the dolly I said yes and he grabbed it for me. All worked out at the end. Super helpful will be renting again soon with a reservation.

ELIZABETH H. 
Rating:
5.0

Customer did not leave a comment.

CODIANN L. 
Rating:
5.0

Hudson was fantastic

JENNIFER E. 
Rating:
3.0

Customer did not leave a comment.

STEVEN E. 
Rating:
5.0

The staff at this location were amazing. Very friendly and helpful.

TIFFANY D. 
Rating:
5.0

Customer did not leave a comment.

Tyler E. 
Rating:
1.0

Tune ups. Gas fumes almost killed me! Avoided accidents.

MARVIN B. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
1.0

Employees need to pay more attention to the customer and not so standoffish

LARRY P. 
Rating:
4.0

If you could check the tire pressure, and fill the tires both times I rented the tires were low

GABRIEL O. 
Rating:
5.0

Easy peasy

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY M. 
Rating:
3.0

I didn't realize I'd be charged $20 for dropping it off that night. If anything I did you a huge favor returning it early- I shouldn't be charged for that. Also, it was never explained to me that there was a mile limit with penalties. That's all a bit petty.

amy R. 
Rating:
1.0

I put in a reservation for a 26 foot truck at the location closest to my needs. The lady Cindy from tracking called me back saying the time selected was not available so she changed it to a later time and different location that I was still ok with this change. Then 2 hrs before the time to pick up the rental serina from tracking called and said our rental was not available at all, they only had a 17 foot truck open. She was being extremely unprofessional and rude. So we ended up booking the 17ft one even though knowing it would increour cost because would have to make so many more trips, so I went to the original location I which I booked the rental, and the lady at the counter actually cared what happened to us, and undertook our need for this 26ft truck and she found us one in mid city, so we went there and rented the unit, the lady at the location in West valley asked traffic if they could offer us any discounts for all our troubles and they refused. So I eneded up paying full price for this unit even with all the troubles we had. I feel we should get a refund of our total price, as thus caused way to much stress and confusion for no fault of our own. I never even got a we are sorry although this is what happened. Just complete rudness and unproffesionalsim. We will never use Uhaul again and I will be sure to tell all family and friends of this headache!

BRITTANY M. 
Rating:
4.0

The 5x8 trailer performed flawlessly on our 1500 mile trip from Duluth, MN to SLC, UT. Trailer was very clean and handled great on the various Interstate highways, including up and down many steep hills.

Kenneth W. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
4.0

It seem that despite completing the online reservation with all of my information provided that much of this had to be repeated by a human. I'm not sure why. Why are you asking for this. It is all in my reservation.

BILLY S. 
Rating:
5.0

Sierra was great. Good communication.

QUINCEY A. 
Rating:
5.0

Customer did not leave a comment.

Gregory J. 
Rating:
4.0

location seems under staffed. Waited a long time to be helped. once I was helped service was very good.

MICHAEL E. 
Rating:
5.0

Great customer service. Easy pick up and drop off.

Brandon C. 
Rating:
4.0

Make sure all the lights work

Ian L. 
Rating:
5.0

There was a miscommunication about how I was going to utilize the truck and I was overcharged. I brought it to the attention of an employee and the manager Sierra and Sierra sorted out in her free time at home to get me a refund for the amount I overpayed. Thanks Sierra!

David F. 
Rating:
5.0

Friendly workers and very knowledgeable about all my concerns.

BARBARA V. 
Rating:
5.0

The staff were right on it!. Two women directed us as soon as we entered the lot, they verified our data, un-hooked the trailer and moved it out of the way so we could be on our way. About 10 minutes total. Very efficient. My final receipt was in my email before I got home.

PAM L. 
Rating:
4.0

Customer did not leave a comment.

MARCUS S. 
Rating:
2.0

I waited to 20 minutes to be helped while employees stood around talking. Employee lit a cigarette and was smoking while hooking up the trailer. I could not get away from the smoke.

JASON W. 
Rating:
4.0

Brandon helped me from selecting the right trailer he did a fantastic job he could not have improved we was in and out rapidly. What a great place everybody's friendly

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
5.0

Nothing, everything went great.

Ken F. 
Rating:
3.0

Hard to get into, maybe because of the construction. Small area to drop off a huge truck. But all in all, I was very grateful to be able to move my items for the price. Cash back when returning it to a specific location. Great!

mohea S. 
Rating:
1.0

Customer did not leave a comment.

LUIS D. 
Rating:
2.0

Lied about the rates and a number of other things. Am paying over $700 for the use of the rental truck. Used it for less than a day. Brought it back undamaged and clean. Wont use the salt lake city location again. I have used uhaul for years when i needed a truck and have never had a problem before now.

JACKSON E. 
Rating:
5.0

This location was not busy when we dropped off. They checked the truck in for us. They were pleasant & professional. I would recommend this Uhaul location.

Judith K. 
Rating:
5.0

There were plenty of instructions of where to drop off equipment. More parking instructions, etc. for people coming to pick up would be nice though

Stephani P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

The Lady attendant was ver efficient and knowledgeable. She made it easy. 5 stars.

GANGERICO R. 
Rating:
5.0

Customer did not leave a comment.

DENNIS F. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL P. 
Rating:
3.0

Drop-n-go so not much of an opinion. Small parking lot but lady helped direct me in and was very friendly.

Michael M. 
No reviews have been submitted for this location.

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