Comentarios de los clientes para U-Haul of Malden-Route 60

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Malden-Route 60

Clasificación general:

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DAVID D.
Clasificación:

Amena Andrew & Tony are The A Team Of Uhaul in Mass thats it. Be back soon awesome crew keep treating people with respect and kindness as you do

Hector R.
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Andrew he is doing a great customer service.

Ye L.
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Anthony and Andrew were excellent. They always help me when I need. This uhaul locaition is the best and come back because it is the best. Thank you

Breno D.
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Another Great experience with this friendly service location in Malden thanks again Andrew your always helpful. Be back soon !

Marcelo A.
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Andrew & Amena also the manager Tony awesome location by far

Wellerson A.
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Andrew provides amazing customer service! Thats why i always come back to this location! All the employees are great here!

FABIO M.
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Andrew is nice guy always gets me in and out no issues this location best in Malden

SASHA V.
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I waited 15 min inside by myself and nobody was around. When a girl who works there came, she was very unprofessional, grumpy, unapologetic and used foul language.

Mary K.
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The employee was friendly and helpful

David R.
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The person who attended me was extremely kind and professional, looking for the best offers to complete my plan, I recommend this place for any need to use U-Haul.

Matthew P.
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Nothing staff was perfect

Margaret S.
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El cliente no dejó un comentario.

Nicole D.
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Service was relatively slow/not very seamless. We had received keys for a van that was inaccessible (was in the middle of the 3 vans in the spot) so that made the process a little longer than necessary, as we had to go back into the store for the employee to figure out the van in front and then come out to move it. Just ensuring that the customer is getting keys for the appropriate van (or that it's in the correct spot) will make it a much more seamless experience.

Barbara M.
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Andrew is very helpful throughout the whole rental process.

JEAN D.
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Good service , good customer

Staniel Q.
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El cliente no dejó un comentario.

Anthony P.
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El cliente no dejó un comentario.

DEREK P.
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I had reserved a 15 foot truck for my move a month prior and when I arrived they did not have the 15 foot truck available. I had to use a 10 foot truck. This was after I waited 45 minutes which cut into the designated time I had reserved. Will not be returning or recommending to a friend.

daniyaer K.
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Its great way to move your house.

Kyungsang K.
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Everything is good and they are friendly!

Eric C.
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El cliente no dejó un comentario.

Surya W.
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El cliente no dejó un comentario.

JOHN B.
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I love Andrew always helpful and funny makes me forget I'm about to move and moving is awful this guy always a positive helper love this location

Stephan V.
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Nothing less than perfect service all arounf at this location out of the 3 in Malden I must say I admire the gentleman Andrew whim helped me out from start to finish his personality and respect goes a low way

Isamar P.
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Even though I chose to use the app to check in, I had a few questions and Andrew was there to help with it. He also made return absolutely simple and quick. Overall, great service and excellent location

CESAR D.
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My 1st time here read the reviews and it lives up to the references I've read the nice and funny gentleman Andrew helped me with the pick up and was also very much helpful with the return i surely will be coming back to this location in the near future. He has a awesome personality may I add funny nice guy

SHENG-HSUN W.
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El cliente no dejó un comentario.

Walter W.
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Very good service.

QIANG H.
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El cliente no dejó un comentario.

DAWN S.
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Customer service is great here! I come to this particular location every time, even though its out of my way! Andrew was so helpful the 1st time I came in to buy boxes. I wasn't sure what size I needed but he explained what worked for my size move. Impressive that when I came back to rent the truck 3 weeks later, he remembered my name. it was crazy busy and he handled it like a champ while keeping it 100% professional! I have been back a handful of times since and its always a great experience!

LEIANA A.
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El cliente no dejó un comentario.

Robert Q.
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First time renting a 6 x 12 enclosed trailer. No problems except you only have tie downs at the bottom. Would be helpful to have some half way up

Claudia F.
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El cliente no dejó un comentario.

JOHANE D.
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I went to the Uhaul in Malden I was able to get a van at the least minute the guy that helped me he was supernice

Chayanica D.
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My issue was not resolved

Jeanne G.
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Trucks muffler needed to be repaired. It was very noisy while driving. Manager was very good and stated the truck will go in for repair. He gave me a little discount because of it.

Frank L.
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Nothing everything was great

Hicham S.
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Everything was perfect. Easy booking, easy drop off (show me where I drop key in case if I come back late ), Well maintained Uhall Van. Guys at the desk, Amina and Andrew, were super friendly and helpful, made my day.they let me leave my personal car in their parking lot. Excellent experience, I will strongly recommend this location if looking for a Five Stars service.

Michael R.
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Andrew was very knowledgeable about the equipment and helped me suit my needs . He went above and beyond to accommodate me . He's very funny and made the entire experience pleasant. If I need further buisness from you I will be sure to go through andrew again . He is great representation of Uhaul

sherri V.
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Have the employee come out and check the truck along with providing a clean truck.

JANAIEL W.
Clasificación:

Expensive. $91 for 2 hours

THOMAS M.
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The manager there, Anthony, was particularly helpful. It is from his efforts that I would make a recommendation

Zachary R.
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El cliente no dejó un comentario.

Chistopher R.
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El cliente no dejó un comentario.

Lawrence M.
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Excellent customer service!

Douglas S.
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The person who helped me was extremely knowledgeable, helpful, cheerful, and efficient.

Ignacio M.
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I think the guy in the counter really didn't want to work that day...

Eliezer P.
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A little more signage to know where to drop off the rental when done.

Carl D.
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El cliente no dejó un comentario.

Henry R.
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Andrew muy bueno at uhaul malden eastern Ave

Micles E.
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My third time here Andrew is always a great help and alone but he makes sure I'm well taken care of as I walk in and leaving with my truck

Bryan D.
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His name is escaping me (mentioned he doesn't usually work weekends), but the gentleman who dispatched my rental was great.

Fabiana L.
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El cliente no dejó un comentario.

INDEPENDENT CAPI W.
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Awesome experience - will rent again at this location and recommend to others

Barbara M.
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andrew is very helpful when you are getting a rental.

Stephen S.
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Nothing

STEPHEN P.
Clasificación:

lower price on trailers for 2 hour rental please!

MERSHA W.
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El cliente no dejó un comentario.

William R.
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My Uhaul I rented for an afternoon smelled like gasoline. In Boston, we just had a major snowstorm, and the trailer I reserved was snowed in. The attendant upgraded me for no additional charge. Great! I looked in the back, and it had snow and stuff, so he said, let me sweep that out for you. Great ! not thinking of it anymore, I drove across town and had lunch, and started loading the trailer. Well, the trailer smelt of VOC ( volatile organic compounds ), which more than likely was gasoline. Two men and a snowblower were cleaning the parking lot; this was probably where the snowblowers were stored. I was so upset, and so was my cousin; we put a leaf blower in the back to move air around one for our safety from the VOC and the items we were putting into the back. Even when we moved the stuff, there was still a slight smell on the items going in the house. People moving house items should not be mixed with commercial use. This was totally unacceptable.

Rodrigo S.
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El cliente no dejó un comentario.

Carlos A.
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El cliente no dejó un comentario.

Winder F.
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Honestly best service I just dropped my truck off noticed didnt have my wallet driving back my phone starts ringing its the black dude working whom helped me to rent it he's like you left your wallet francisco I'm like I just noticed walk in he gets up walk towards me hands it to me I leave get in my truck and yes I checked my wallet every card all my money over 600 dollars was still inside I love genuine honest people as him go to 420 eastern ave malden ask for him his name was Drew or Andrew awesome location

Jeffrey H.
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Great customer services at this location. Really smooth to quickly rent a van and leave.

martin K.
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El cliente no dejó un comentario.

Charles B.
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Improve your roadside assistance. I got a flat tire on your trailer, I was told to drive an extra 100 mi to figure out how to get my car home. A lot of miscommunication, and a lot of unneeded driving on my end

PETER M.
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Trailer was covered in razor sharp metal shards, screws, nails and debris. Tires were dangerously under inflated.

Mirza Z.
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El cliente no dejó un comentario.

ANDREW W.
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Drop off was much more comfortable than pickup. We made it just before closing time and the gentleman was very pleasant and our checkout process was seamless. The gentleman wore his mask the entire time while interacting with us and we saw him spraying the vehicle down with sanitizer as we left.

salaheddine B.
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Stuff sucks , not enough employees

Rafael S.
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Worse costumer service ever experienced try speaking to manager tru out the whole afternoon and could not get tru and them received a call with treats after dropped off

HUGO R.
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I had poor attention from the staff of the terrible store and little information about what I was renting and they put insurance on my contract that I did not request

Steven L.
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The location was severely understaffed - only one person working on what was probably one of the busiest days of the month - Sunday, November 1. I had to wait in line for 40 minutes to pick up the truck and the online pick-up option was not available. I would not use this site again.

Elizabeth P.
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El cliente no dejó un comentario.

JOSEPH R.
Clasificación:

Maintain vehicle better inner dulley on left rear was flat had to unload vehicle on highway half way to my location due to it shimming all the way up. Extemely poor maintenance of truck . Felt that I paid for a truck that I couldn't use completely.

BRIANP C.
Clasificación:

At the designated pickup time location was understaffed

GREGORY H.
Clasificación:

El cliente no dejó un comentario.

Colby P.
Clasificación:

I went to two UHaul locations and only one out of five employees I saw were wearing masks. Felt nervous in this pandemic.

YOSEPH T.
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Thank you for your excellent service .

William W.
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Only a plastic bottle was found in passenger door panel.

Daniel G.
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Next time I'd appreciate it if the truck was brushed off of the snow and ice. Also, please ice and sand your parking lot. I fell down on the ice while walking to my truck.

Wander D.
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The attendant was very helpful and friendly I definitely recommend this location to friends and family

Eman Z.
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El cliente no dejó un comentario.

Carlos M.
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El cliente no dejó un comentario.

Mark S.
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Husband was waiting 30 minutes in the store before anyone came out. Then they gave him a truck with no gas

Danielle N.
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Very affordable and aficiant.there when i really Needed them.and very well priced for my 2 day truck needs. Love this location.

Rafael L.
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Poor customer service. There's only one young guy who was very approachable and willing to help.

NICHOLAS M.
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El cliente no dejó un comentario.

Theresa K.
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El cliente no dejó un comentario.

Yuriy T.
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El cliente no dejó un comentario.

Anton F.
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El cliente no dejó un comentario.

Gary P.
Clasificación:

The manager, Luis, who was responsible for opening up the morning of the 17th of October, was ten minutes late in opening up the store, making us wait for him. He was not very personable and mumbled through his instructions. Also, I ordered a dozen blankets and they were not in the truck, and when I went back in to ask for thee blankets he informed me he did not have any blankets. We were told to drive down the street to another location to pick up the blankets. All of this delaying the start to our venture.

Maureen M.
Clasificación:

They over charge me$10.00. They said I went 14.5 miles and I only went 5 miles They didn't check that van before I took it It had dirty blankets and dirt in it. I got over charge. Not enough help.

Sadia S.
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Even though I returned the container on Aug 22nd, I was charged for Sept rent and getting reminder for Oct rent. Despite multiple complains over phone, email and website, I didn't receive a refund yet.

Kevin H.
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Very polite people was an enjoyment to meet them.

Fabiola J.
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El cliente no dejó un comentario.

barbara M.
Clasificación:

Andrew is awesome !

FRANCIS S.
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El cliente no dejó un comentario.

Benjamin P.
Clasificación:

Andrew Chery helped me he was great! Great communication and easy to work with if you go ask for him!

John M.
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El cliente no dejó un comentario.

ANDERSON D.
Clasificación:

Worst costumer service that a client can get

Francisco O. | Overall Experience |
Clasificación:

With the rush of Greater Boston move-in during the week of September 1st, this location and staff really provided as much of a helpful and stress-handling environment as possible. Glad I rented here.

Lisa H. | Overall Experience |
Clasificación:

The clerk on duty seems helpful.

No se han enviado comentarios para esta ubicación.

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