Comentarios del cliente para U-Haul of Lynnwood

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul of Lynnwood

Grado total:

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Charlie D. en

Grado:

El cliente no dejó un comentario.

Kaitlin O. en

Grado:

Friendly and helpful staff. Location should schedule one additional employee each day as location seems under staffed which causes customers to wait.

MICHAELA S. en

Grado:

As always, friendly, helpful staff , quick and efficient process to rent the van we needed to move a couple of large items

Katherine R. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

I had an issue with returning a trailer here (it was meant to be returned to the dropoff location, but I ended up not using it), and I do want to thank this team for attempting to accept the return, and for referring me to customer service in order to make sure it did happen, even if they weren't able to. I do think this location is a little understaffed for the amount of traffic it gets, or at least for the times I visited. Everyone was helpful, but clearly had a lot going on!

Mary S. en

Grado:

Key drop in hidden spot with arrows pointing wrong way. Area is crime ridden n took me 15 min to find key drop. Probs...

Katie H. en

Grado:

We were charged for fuel that we did not use and no one will respond to my inquires about it. Other than that, experience was fine.

Michele S. en

Grado:

El cliente no dejó un comentario.

Brett B. en

Grado:

El cliente no dejó un comentario.

Lisa J. en

Grado:

El cliente no dejó un comentario.

Susanne D. en

Grado:

Quick and easy.

Wasian W. en

Grado:

The front office guy was so cold and never smile at all. The equipment was OK but the experience was meh.

Brett B. en

Grado:

El cliente no dejó un comentario.

Maksim R. en

Grado:

When I walked into the store I was the only customer in there, I went to the front desk and waited there as two men stood talking and joking in front of me for about 5 minutes. Finally he acknowledged me and I told him I wanted to rent a van for 1 day but I asked him “What if I wanted to rent the van for an extra day?” And he responded “no I actually can’t rent this van to you anymore, you need go to another location”, I question why and also pointed out that there was 8 vans parked outside not in use, and that I was just asking if I needed to rent it for more than 24 hours if it was a possibility. He gave me a hard time and reluctantly rented out the van to me. Horrible experience and extremely rude, I could tell he instantly judged me because I was in my construction work clothes.

Seth B. en

Grado:

El cliente no dejó un comentario.

Carl P. en

Grado:

El cliente no dejó un comentario.

Anthony M. en

Grado:

El cliente no dejó un comentario.

Andrea S. en

Grado:

Despite declining safemove coverage three times (when I booked, when I changed the reservation, and when I picked it up) I was *still* charged $112 for it. I don't think it was the fault of the clerk, because the people next to me at pickup also had safemove automatically added back into their order after declining. I will take my business to Penske from now on.

John S. en

Grado:

El cliente no dejó un comentario.

Philipp W. en

Grado:

I was wrongfully accused of not returning a 15 foot moving truck because the employees didn't check in the truck properly. Once I suggested they checked their parking lot, the truck magically showed it was checked in an hour after I actually returned it. That took three hours and 5 calls to uhaul to get resolved. For anyone thinking of using uhaul, don't! For anyone that doesn't heed my warning, demand a receipt of return!

Ramon S. en

Grado:

The manager and all employees I have dealt with at the Lynwood U-haul facility have been thoroughly professional in all respects. Service, equipment and facility have nothing lacking.

Matthew T. en

Grado:

I was not notified when my U-Box Container arrived in Lynnwood, WA. I was only notified that my container was in route to WA.

CHRISTIAN D. en

Grado:

When I checked out the truck prior to leaving the lot I saw that the dolly had no seal on it. As I did not plan to use the dolly I did not want to be charged for it. I flagged down an employee and was told that they ran out of seals but not to worry as I would not be charged. I guess I should have gotten that in writing because I was charged 7 dollars per day for the 2 days I had the truck. I sent an email to the contact listed on my receipt ( 801051_GM@uhaul.com) but it has been 3 days and I have heard nothing. I would like to rate this location higher as the employees were helpful and I was easily able to renew my truck for an extra day. I realize that there may have been a mixup about the dolly seal but I think 3+ days is way too long to wait for a reply. I would have appreciated anything, including a short email saying they were looking into it. Instead I got nothing but silence which is really annoying.

kimmy M. en

Grado:

make it easier to extend reservations online or switch vehicles if needed. allow for more photos of truck exterior damage when doing the rideshare pick up on your mobile device. allow for change of mileage posted when picking up vehicle when it differs from what was last posted to uhaul. I paid for 4 miles that were not mine due to a wrong odometer reading upon pick up of truck however could not make the change on the app.

Louis S. en

Grado:

El cliente no dejó un comentario.

Howard J. en

Grado:

The gas reported on my contract did not match what was in the tank. Called U-Haul and said to take picture of gas and mileage so I could show the manager when I returned the truck. But I had to return the truck during business hours. That mean I had to drive the truck home instead of dropping it off after hours. That added 20 miles and I was billed for that. The interior of the windshield was pretty dirty.

Florin M. en

Grado:

El cliente no dejó un comentario.

adam D. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

El cliente no dejó un comentario.

allan C. en

Grado:

El cliente no dejó un comentario.

Caroline B. en

Grado:

The staff is super friendly!

KYLE M. en

Grado:

Deanna was courteous, friendly, knowledgeable and ALL the other qualities of a Prossional.

Ashley P. en

Grado:

This location does not provide deliveries for U-Box, and charged the moving help to rent a trailer which we had to reimburse them in cash for instead of using the card we had on file.

KYLE M. en

Grado:

Great experience. Everybody was helpful and courteous. Look forward to working withyou again. Thanks

David G. en

Grado:

Arriving early after being shipped x-country, our U-box with its contents was secured in a shipping container on site thus keeping it dry. The crew set up our car to tow the U-box on a trailer.

Gordon or Carol W. en

Grado:

Excellent all around experience with our move with U-Haul.

marci c. en

Grado:

My experience from moving east coast to west was seamless using uhaul u box. Their customer service was excellent and friendly and with all those miles absolutely NOTHING was broken or damaged.

JAMES H. en

Grado:

Great help. Fast, efficient, and very helpful.

jason p. en

Grado:

Very disorganized, very unhelpful, not sure if I'll ever see the uBox make it to brooklyn that I stored my stuff in since they seemed completely incompetent.

Marks K. en

Grado:

Very good customer service. Thank you!

CHERYL M. en

Grado:

Supportive, efficient, helpful, courteous

daniel h. en

Grado:

I got a UBox and talked with the employee there who said to let him know when I was finished to ship it. Came back and he box had shipped prior to me being finished. The box was going 3500 miles away

Lynda F. en

Grado:

This is 2nd u box move. dates confirmed in emails do not match what the stores have. The employees at the uhaul sites had limited skill on the software program and had to call other sites.