Customer Reviews for U-Haul of Lowell

7,045 reviews

1614 Middlesex St   Lowell, MA 01851
(Limited on-site parking Street Parking available)

(978) 453-1755

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(978) 453-1755

1614 Middlesex St
Lowell, MA 01851
(Limited on-site parking Street Parking available)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

John Kim 
Rating:
4.0

Customer did not leave a comment.

JIMMY CASWELL 
Rating:
1.0

Truck battery was not working I was stuck for 30 minutes and I had to hustle for a jump start.

eduardo cartagena 
Rating:
5.0

Customer did not leave a comment.

Christina Greene 
Rating:
5.0

Customer did not leave a comment.

JOHN SANTOS 
Rating:
5.0

The employees were very cool. The first truck we were given had stalled on us driving only down the street. Check engine light came on and it started to scream so we turned around immediately and return it. These trucks do take a beating from use. But it was the way the employees handled this that would send me back for future service. They were very kind and apoligetic. Got us into another truck right away. Thank you for a quick resolve guys..

Kristen Adamczyk 
Rating:
5.0

Erika did a great job, she was friendly and professional. She even came outside and showed me how to operate the truck. I’m a very pleased customer !

Janice Nadeau 
Rating:
2.0

Customer did not leave a comment.

Alex Rowe 
Rating:
5.0

Customer did not leave a comment.

Christina Sierra 
Rating:
5.0

Customer did not leave a comment.

nancy diaz 
Rating:
5.0

Customer did not leave a comment.

Patrick Raneri 
Rating:
5.0

Customer did not leave a comment.

Stephan Geary 
Rating:
3.0

The truck stalled a few times while driving it

dominique nino 
Rating:
4.0

Customer did not leave a comment.

Donald Jones 
Rating:
3.0

Was the equipment clean and well maintained? I wish these were two different questions. Definitely not well maintained (I was nervous driving the truck on the highway, but thankfully I only had to go a few exits up the road). However, the truck was clean.

Christopher Bramanti 
Rating:
5.0

Customer did not leave a comment.

Carlos Lemus 
Rating:
3.0

Customer did not leave a comment.

Deanna West 
Rating:
5.0

Customer did not leave a comment.

Maria Fontanez 
Rating:
4.0

Customer did not leave a comment.

Douglas Tognato 
Rating:
5.0

Agent at store was Amazingly nice, love him!

Evan Hagberg 
Rating:
5.0

Customer did not leave a comment.

Callixtus Dormant 
Rating:
5.0

Check out was totally seamless. Very friendly and helpful staff.

Marianne Hamberger-Lucas 
Rating:
1.0

The location and service was fine. The truck itself was in poor shape, dirty, had underinflated tires. I had to go to this location after I attempted to use the 24/7 service at a different location, where the truck I rented was unexpectedly not present at my rental time. No one called or texted to warn me, I just had to discover that myself, costing me over an hour of time wasted. The phone app was pretty useless. It was buggy, froze up a lot of the time, and ended up not even being useful for my rental, in that I still had to wait in line at the 2nd location before I could get a truck.

Matthew Baranowski 
Rating:
5.0

WE DID EVERYTHING VIA THE ONLINE APP AND NOBODY PREPPED THE TRUCK FOR PICK UP 8 AM ON SUNDAY MORNING ,HAD TO CALL AND WAIT AN HOUR TIL STORE OPENED NOT ACCEPTABLE

Paul Barry 
Rating:
3.0

Customer did not leave a comment.

TIQUIA MATTHEWS 
Rating:
4.0

Customer did not leave a comment.

Andrea Deane 
Rating:
4.0

Only issue I had was when I rented the equipment online I also ask for a dollie an when I went to go pick up the truck I was told there was no dollies avaliable and if I wanted one I had to go to the Nashua nh location to rent it an bring it back to the Nashua location cause the can't do one way transfers on those

Robert Gleason 
Rating:
1.0

My rental was not left ready for me so I had to figure out a new solution last minute, when I called the location the worker was unpleasant and did not do much to help the situation. He stated that I had to wait until Tuesday for help and this was on Saturday!

SHANICE PARRILLA 
Rating:
3.0

Customer did not leave a comment.

Derek Hobson 
Rating:
5.0

Customer did not leave a comment.

JOHN ZAGARELLA 
Rating:
5.0

Everything went great. I booked online and when I showed up to pick up the trailer, the associate was helpful and had a good attitude.

Kevin Shea 
Rating:
5.0

Goood service. Check in / check out

NESTOR CRUZ 
Rating:
5.0

Customer did not leave a comment.

Gregory Delp 
Rating:
5.0

Customer did not leave a comment.

Susan Simpson 
Rating:
5.0

Customer did not leave a comment.

JOHN ZAGARELLA 
Rating:
5.0

Customer did not leave a comment.

sandra usher 
Rating:
5.0

The front desk guys were very nice and helpful.

Giselle Santos 
Rating:
5.0

Same as above

norberto Garcia 
Rating:
4.0

Its a small location but tend to have what I need every time.

Nathan Carrington 
Rating:
5.0

Keep up the good work

alan bilevich 
Rating:
5.0

There is no parking. You have to park on the street.

Beth Kelly 
Rating:
5.0

This was a professional operation. I was handled quickly and sent on my way.

Robert Saghirian 
Rating:
5.0

Customer did not leave a comment.

Christopher Barrett 
Rating:
5.0

Customer did not leave a comment.

nicholas calawa 
Rating:
5.0

Customer did not leave a comment.

sandra usher 
Rating:
5.0

Customer did not leave a comment.

Keith Sanborn 
Rating:
3.0

I rented a small truck it has transmission issues. No hand trucks available!! Staff was fast and courteous. Checking in and out was so easy. I would recommend servicing the vehicle's a LOT MORE...

Joseph Raymond 
Rating:
4.0

Customer did not leave a comment.

Marie Ingalls 
Rating:
5.0

Erica was great to work with

Peter Silverman 
Rating:
5.0

The truck I had must be old it had a lot drag while driving. You could use a maintenance. Otherwise, all the rest of my service was amazing.

Madeline Santos 
Rating:
5.0

Customer did not leave a comment.

Chuck Morin 
Rating:
4.0

I rated it "above average" rather than "excellent" because I reserved a dolly but there were none available when I picked up the truck.

Neil Meader 
Rating:
4.0

Friendly, efficient customer service

Steve Boucher 
Rating:
1.0

Scheduled 24 7 pick up. I show up and it said that a vehile has not been assigned to my location. Had to wati an hour for the place to open. horrible

Dave Stevenson 
Rating:
5.0

Customer did not leave a comment.

Steve Mackarelli 
Rating:
3.0

Customer did not leave a comment.

AMY HANVEY 
Rating:
1.0

The check in process was fine. The truck has seen better days. The transmission was shot slipping from gear to gear. The check out process was horrific. The attendant on duty was extraordinarily rude. He/she/they made each customer wait at least 45 minutes to check out, while they sat in the rental playing on thier phone and or just sitting. When greeting customers he/she/ they was iritatted and virtually none communicative. When leaving I said have a good evening and there was an eye roll and no response. I will go out of my way to avoid this location at all costs. Awful experience. I know the employment market is tough, but that individual should not be dealing with the public.

John MacDonald 
Rating:
5.0

Customer did not leave a comment.

Jay Phachansiri 
Rating:
5.0

Customer did not leave a comment.

Bryan Brunelle 
Rating:
5.0

Customer did not leave a comment.

KWAME KONAMAH 
Rating:
5.0

Otimo!!!

alberto cantelli 
Rating:
5.0

Customer did not leave a comment.

Swapnil Gandhe 
Rating:
5.0

They always go above and beyond.

Douglas Corcoran 
Rating:
4.0

Customer did not leave a comment.

WILLIAM OSULLIVAN 
Rating:
5.0

Customer did not leave a comment.

James Looney 
Rating:
5.0

Customer did not leave a comment.

Sidney MOORE 
Rating:
4.0

Counter service smooth and easy

Rose Golder-Novick 
Rating:
4.0

Customer did not leave a comment.

Ryan O'Shaughnessy 
Rating:
4.0

Staff is really fr6

KUEIFENG HSU 
Rating:
5.0

Everything was great couldn’t have been better

Michael Langlois 
Rating:
1.0

Over charging my account every single time I get a rental I wish this would stop

carlos grullon 
Rating:
5.0

Highly recommend the customer service I received, both picking up my trailer and drop it off.

Marc Eggimann 
Rating:
3.0

Hello, The online check in service was very slow. Would not load on the app or the website. My cell coverage was fine and i could do things no problem. But the actual Uhaul services were really really slow and would not load. Everything else would load fine when it was ready, but I just had to wait so I could fill out the form for a very long time. Annoying but was able to complete my move as planned. Just delayed is all. Thanks!

BRIAN LANDY 
Rating:
5.0

Customer did not leave a comment.

Jenifer Hollander 
Rating:
5.0

Customer did not leave a comment.

Swapnil Gandhe 
Rating:
5.0

Customer did not leave a comment.

GAIL PAQUIN 
Rating:
5.0

Customer did not leave a comment.

Jorge Velasquez Restrepo 
Rating:
2.0

The car smelled like weed

Aaron Caunter 
Rating:
5.0

The Helper were excellent- Aeon

Iddah Mwaniki 
Rating:
3.0

There was only two people working. Had to wait almost 1 hr in line. The person behind the desk was trying ti move things along and they deserve a raise

John Simmons 
Rating:
2.0

I stopped using Uhaul years ago because of the the poor condition of the trucks. I tried my local location again a few years ago and was impressed with the care and detail - trucks much better. Was switched to this location by Uhaul from the local location I usually use. Check out was ok. The truck was ok - not great. Mirrors could not be adjusted - rusted in place. The drivers seat was damaged - I am glad it was a short haul Check in on Saturday. 1 employee on location. The line was out the door. Otherwise everything fine.

george barringer 
Rating:
5.0

Customer did not leave a comment.

mike welch 
Rating:
4.0

Customer did not leave a comment.

William Salomaa 
Rating:
1.0

Customer did not leave a comment.

Samnang Lana 
Rating:
5.0

We had a great experience with this U-haul location. A truck was ready when we arrived and the person who worked with us was very helpful!

Thomas Boumil 
Rating:
3.0

The truck was very dirty.

Maria Razzino 
Rating:
3.0

Customer did not leave a comment.

Saren Kheav 
Rating:
4.0

Customer did not leave a comment.

Paul Beaulieu 
Rating:
5.0

Customer did not leave a comment.

Mark Weber 
Rating:
3.0

Gomas baja y combustible no muy claro

Jose Reyes 
Rating:
5.0

Customer did not leave a comment.

Chandra Hurley 
Rating:
5.0

Customer did not leave a comment.

kathi Lamond 
Rating:
3.0

(1) When dropping off a truck after hours, it was unclear where to park since the drop off lane was already full. (2) Was unable to get the website to use my location, despite granting it permission. It would not work on my iPhone. I had to forward the link to my husband, who has an android and it worked on that. So, it wasn’t that the cell service was not good enough. The website was not working properly on iPhone only. It was very frustrating.

Shannon Comiskey 
Rating:
5.0

Customer did not leave a comment.

Onelio Lara Mejia 
Rating:
5.0

Store manager and crew inside were very professional and accommodating.. Will be back and would recommend!

dylan McClure 
Rating:
3.0

Fix your trucks

Ahmad Abdelrahman 
Rating:
3.0

Truck was never cleaned. I had to sweep it out and clear the attic. Was told I would receive a discount. No discount seen. Would NOT use this facility again.

Kenneth DeJesus 
Rating:
4.0

Customer did not leave a comment.

Kory Cronin 
Rating:
4.0

Customer did not leave a comment.

john dolson 
Rating:
4.0

Customer did not leave a comment.

Vahidreza Nasirian 
Rating:
4.0

we had an issue with our U-box being delivered late, and then was billed $94 for storage despite having returned the equipment, The charge is supposed to be reversed.

Christina Oertel  |  Overall Experience 
Rating:
4.0

missed a transfer in transit and delivery was delayed

Ty Newhouse  |  Overall Experience 
No reviews have been submitted for this location.

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