Comentarios del cliente para U-Haul of Lowell

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul of Lowell

Grado total:

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Jessica H.
Grado:

El cliente no dejó un comentario.

Beshara B.
Grado:

Couldn't check in and pick up the truck with my phone, wouldn't work. Had to go inside and have one of your employees do it on their computer. Luckily they were still open, otherwise would've been very upsetting.

Michael S.
Grado:

El cliente no dejó un comentario.

Oleksii B.
Grado:

El cliente no dejó un comentario.

Jason G.
Grado:

Uhaul of Lowell is on point. Great selection of trucks. Easy pickup and drop off.

Daisha H.
Grado:

El cliente no dejó un comentario.

Paul D.
Grado:

The man who helped us was AWESOME. Extremely polite and yes I would recommend this store any time

Bonnie M.
Grado:

Al is great! He takes good care of us at the Lowell Philharmonic Orchestra!

Anthony D.
Grado:

El cliente no dejó un comentario.

Shelagh P.
Grado:

The drop off attendant was excellent and very helpful. Thank you.

John T.
Grado:

El cliente no dejó un comentario.

Linda H.
Grado:

Person behind the desk was rude and did NOT give me a military discount after I reminded him several times!

michael B.
Grado:

Make sure that the equipment is clean for customer pickup. The Manager apologized for the floor being dirty and was sincere. I would still recommend this business because of the Manager.

Anthony S.
Grado:

Very friendly service.

Mary S.
Grado:

El cliente no dejó un comentario.

Jody D.
Grado:

El cliente no dejó un comentario.

Mohamed J.
Grado:

Everything is okay

Evelyn M.
Grado:

The young man who attended to us was friendly, polite & explained everything to us, upon returning a older man greeted us with a stern look, quickly said with a tone “we are closed” I asked him where can I put the keys & he gave me this look & points to a mailbox, he was rude & condescending! The young man who took care of us earlier in the day came out to take care of us, he apologized & did a great job at checking over the rental, he provided a positive customer service unlike his rude colleague!

Ralph G.
Grado:

El cliente no dejó un comentario.

Bryan R.
Grado:

El cliente no dejó un comentario.

Curt A.
Grado:

El cliente no dejó un comentario.

Brian B.
Grado:

El cliente no dejó un comentario.

Gary G.
Grado:

El cliente no dejó un comentario.

Sarah J.
Grado:

El cliente no dejó un comentario.

Clint K.
Grado:

El cliente no dejó un comentario.

Gretchen B.
Grado:

El cliente no dejó un comentario.

JAIME P.
Grado:

El cliente no dejó un comentario.

Scott P.
Grado:

The service rep Al was kind, friendly, polite and easily understood. Everything about this rental was excellent. Thanks for a great experience.

Kenneth L.
Grado:

I have used this location ~8 times in the last 4 years. The last two times have been better experiences than all of the rest. I don't know what changed, but the employees are friendlier, service is fast and efficient, the equipment is in good shape, and the store in neat and clean. Keep up the great work.

William N.
Grado:

Brakes in the van were horrible!

Jean Francois M.
Grado:

El cliente no dejó un comentario.

Samuel T.
Grado:

El cliente no dejó un comentario.

Mark D.
Grado:

Always friendly staff and helpful

juan R.
Grado:

Nothing needs improvement. Thank you for the wonderful experience and excellent customer service

Nestor M.
Grado:

El cliente no dejó un comentario.

Maribeth D.
Grado:

El cliente no dejó un comentario.

Mark T.
Grado:

El cliente no dejó un comentario.

George M.
Grado:

El cliente no dejó un comentario.

denise M.
Grado:

Everything was perfect

Jaymie V.
Grado:

I was charged a 20 dollar after hour fee and I returned the truck on time actually before time it wasn’t my fault that the Woker at the store didn’t put in the system on time

Kenneth M.
Grado:

Very friendly staff.

George C.
Grado:

Ryan was very welcoming and helpful with our trailer rental. There was also an older gentleman there who helped as well. I really appreciated how they took the time to explain how to back up with the trailer. Would definitely come here again

Samuel T.
Grado:

El cliente no dejó un comentario.

Francis W.
Grado:

El cliente no dejó un comentario.

Jayne S.
Grado:

El cliente no dejó un comentario.

Kevin M.
Grado:

The passenger mirror on the truck could not hold the position. It was a dangerous situation.

Eric K.
Grado:

The gentleman who helped me out was excellent and went above and beyond to help me figure out the best option for me needs......

Jayson C.
Grado:

It would be great if the truck could be confirmed prior to me, the customer, having to call to make sure that there would be no issues due to it being an afterhours pick up. Furthermore the charges were once again doubled and resulting in me having to call to have them corrected. Once again using U-haul is anything but problem free. I would urge anyone using U-haul to be very careful as the likelihood for something going wrong is extremely high.

David S.
Grado:

El cliente no dejó un comentario.

MARC C.
Grado:

El cliente no dejó un comentario.

Matthew P.
Grado:

El cliente no dejó un comentario.

Thomas B.
Grado:

Friendly and fast service!

Salah K.
Grado:

El cliente no dejó un comentario.

JOYCE T.
Grado:

El cliente no dejó un comentario.

Jason G.
Grado:

This location is on point. Great inventory. Friendly and knowledgeable staff.

Rose S.
Grado:

The location was clean but not inviting. Staff was sitting behind the counter looking unhappy.

James E.
Grado:

The gentleman that helped was great. Very communicative explained everything.

Joseph P.
Grado:

El cliente no dejó un comentario.

Glen I.
Grado:

Customer service was excellent!!

David G.
Grado:

El cliente no dejó un comentario.

Laura P.
Grado:

El cliente no dejó un comentario.

Luis A.
Grado:

El cliente no dejó un comentario.

Phillip R.
Grado:

Cheaper prices. Lol

Macayla C.
Grado:

El cliente no dejó un comentario.

Alexey Z.
Grado:

El cliente no dejó un comentario.

Scott D.
Grado:

El cliente no dejó un comentario.

Erin O.
Grado:

El cliente no dejó un comentario.

Susan A.
Grado:

El cliente no dejó un comentario.

Jaden H.
Grado:

Great service the guy there is helpful

Surendra S.
Grado:

El cliente no dejó un comentario.

Irene M.
Grado:

nothing it was great

Matthew M.
Grado:

El cliente no dejó un comentario.

Marie H.
Grado:

El cliente no dejó un comentario.

Kyle D.
Grado:

I don’t recall his name, but the guy that helped me was very helpful, courteous, and thorough. I’ll be back next time I need a motorcycle trailer.

JASON G.
Grado:

Get moving with Uhaul. Great equipment and service!

Derek K.
Grado:

i was charged for items I did request or use

Charles T.
Grado:

El cliente no dejó un comentario.

Jeanne K.
Grado:

Don't smoke cigarettes when customers are present.

Salina N.
Grado:

Great customer service! Workers were friendly, store was clean, and transactions were quick.

John C.
Grado:

The whole process was well organized and professional. Only comment for improvement is that it would be nice if the outside side mirrors were cleaned so it would be easier to use them.

Robert C.
Grado:

Nothing needs improvement --- my experience today was very pleasant --- no hidden surprises --- every thing was "up-front"! The staff was pleasant and approachable, Great staff at the Lowell location,

Maryanne F.
Grado:

El cliente no dejó un comentario.

Robert M.
Grado:

Clean the truck. There was coffee liquid in the cup holders and the inside of the cargo area was littered with pine needles.

Troy J.
Grado:

El cliente no dejó un comentario.

Mary M.
Grado:

More staff. The only person in the office was doing an exceptionally fantastic job doing everything efficiently and professionally .

Eric G.
Grado:

El cliente no dejó un comentario.

John T.
Grado:

El cliente no dejó un comentario.

Mario E.
Grado:

El cliente no dejó un comentario.

Dennis R.
Grado:

El cliente no dejó un comentario.

John P.
Grado:

El cliente no dejó un comentario.

Richard L.
Grado:

Great service both checking in and out. Truck ran great and was clean.

Shawn N.
Grado:

All of the staff that I dealt with were very professional and courteous. I will come back if I have rental needs for trailers autotransportes or moving equipment

Ely A.
Grado:

El cliente no dejó un comentario.

David D.
Grado:

El cliente no dejó un comentario.

HAILEY R.
Grado:

El cliente no dejó un comentario.

Stephen M.
Grado:

El cliente no dejó un comentario.

James L.
Grado:

Have a dryer on hand for returning wet pads from usage on a rainy day The policy of “ Double Billing “ ( Hold + Actual ) is wrong and non-professional

Sophal C.
Grado:

El cliente no dejó un comentario.

Todd G.
Grado:

Did the pick up using my smartphone. After confirming all information I was then told I had to get the key from the counter inside. Had to stand in line for 45 minutes to just get the key for the truck. Was told by one of the employees at this location he could not assist me with just grabbing the key and HAD to stand in line. Was very disappointed with this pick up location, customer service, and overall process for pickup.

Stephen H.
Grado:

El cliente no dejó un comentario.

Christina O. | Overall Experience |
Grado:

we had an issue with our U-box being delivered late, and then was billed $94 for storage despite having returned the equipment, The charge is supposed to be reversed.

Ty N. | Overall Experience |
Grado:

missed a transfer in transit and delivery was delayed

No reviews have been submitted for this location.

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