Customer Reviews for U-Haul of Lawrence

3,836 comentarios

375 Broadway Rte 28   Lawrence, MA 01841
(Limited on-site parking Street Parking available)

(978) 688-4598

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(978) 688-4598

375 Broadway Rte 28
Lawrence, MA 01841
(Limited on-site parking Street Parking available)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Orlando S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric R. 
Clasificación:
5.0

Nothing. I was satisfied with the service. They were friendly and it was a nice atmosphere.

NOELIA P. 
Clasificación:
5.0

The best way

Ramon C. 
Clasificación:
5.0

Great service. Very helpful staff.

Kristin S. 
Clasificación:
5.0

UHaul in Methuen did not have the vehicle that I reserved when I arrived, so they had to send me to another location. The staff at the Lawrence location were very accommodating and took care of an unhappy customer, turning it into a very pleasant experience. I would definitely rent my next UHaul from them! ¡Gracias!

MICHAEL W. 
Clasificación:
5.0

Super friendly staff. Would highly recommend this center.

RAHUL J. 
Clasificación:
5.0

Always have a good experience with Jeff at uhaul in lawrence ma

Paul K. 
Clasificación:
5.0

El cliente no dejó un comentario.

raphael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY H. 
Clasificación:
5.0

Uhaul is the best, - PERIOD

JASON G. 
Clasificación:
1.0

The American atendent very arrogant

WINDER C. 
Clasificación:
5.0

The team at this Uhaul location were a pleasue to work with. They have excellent customer service skills and I will strongly recommend this business to all of my friends and family !! Thank you for making our moving experience that much easier !

DANIEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLAN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diane M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Raul P. 
Clasificación:
4.0

The manager was very nice and very considerate

Lisbeth V. 
Clasificación:
5.0

Jeff and Team do a Great Job! Very Professional, Prompt, and work wonders in a challenging location in Lawrence, MA! Please recognize them!

Mark B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eliza K. 
Clasificación:
4.0

The gentleman working Friday morning was great but he needs help it was so busy and he did a great job getting everyone out as soon as possible

Pablo J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia P. 
Clasificación:
5.0

Customer service was top notch from the booking, picking up and drop off. Will need to use this location more and will only go there.

ADAM S. 
Clasificación:
5.0

The gentleman that I delivered the truck to was very kind and welcoming. I found him to be genuine and authentic for what it's worth.

Kyle G. 
Clasificación:
5.0

Nothing the associates were excellent, friendly, courteous and efficient

Benjamin W. 
Clasificación:
5.0

The experience with U-haul was great. Easy pick-up and drop off. Everyone professional and friendly. However, we had a problem with mover helping company we contracted with to unload in MA. I hope U-haul sees the review I provided on them.

Carmine B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Noemi M. 
Clasificación:
5.0

Keep doing the good work

Fredel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Awilda M. 
Clasificación:
4.0

The attendants were absolutely wonderful people.

Peter D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marvin G. 
Clasificación:
5.0

everything was excellent! Store manager was wonderful. I got in and got out and he represented the company and provided great customer service.

Gary D. 
Clasificación:
3.0

Make pick up process clearer

WILLIAM B. 
Clasificación:
1.0

I got a small box truck and it was dusty and full of trash and the guy fail to tell me that there would be an extra charge if I didn't go online to process the truck return after drop off he said where I had to park the truck and where I had to leave the keys. So that's what I did. I returned truck 1hr before it was due but I had to pay extra because the employee fail to mention that I also had to go online to complete the return while I was still location or they would complete it in the morning for an extra charge.. It was my first time

ERICK E. 
Clasificación:
4.0

The facility was very busy and cramped for dropping a trailer off. The representative was very courteous and helpful, although he was extremely busy.

MICHAEL A. 
Clasificación:
5.0

The seen very well

MISAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ORLANDO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Romilio R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven G. 
Clasificación:
5.0

I can't believe how easy it was the second time it was to rent the cargo van,, the friendly service and workers make you feel at home and comfortable choosing them , and UHaul Broadway is my first stop always , I enjoy and like going cause of the help that is giving with out asking is amazing , again my recommendation is go to Broadway UHaul the best!!!!!!

JOSE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jay K. 
Clasificación:
5.0

Jeff was really helpful I got there around 6:55PM to rent.

ANDERSON T. 
Clasificación:
5.0

It is clear this is a hard working and creative team that goes the extra mile for the customer. They were able to source all the parts needed for a hitch on my Pilot using highly sought after parts and delivered above my expectations. This is a very busy location. I would find a way to stage rental vehicles to open up the entrance and customer parking for new customers trying to access the location.

Mark T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANCELIS M. 
Clasificación:
5.0

Great customer service. Thank you!

Robert P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Antonio N. 
Clasificación:
3.0

Service was great, but Site was small and had almost no parking. The person in charge was excellent in getting the trailer hitched and ready to go. The trailer itself was in great shape.

Douglas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki W. 
Clasificación:
5.0

Anderson was polite, prompt and professional. There was a large crowd, Sunday morning, and he made me feel like I was the priority. Keep up the great work!

Jeffrey M. 
Clasificación:
5.0

Your employee, Anderson Torres Ortega, was very kind, very helpful and knowledgeable. He is an employee that deserves praise and promotions….A good man!!

Brenda M. 
Clasificación:
5.0

Excellent service from the manager Jeff, keep it up

Maria R. 
Clasificación:
5.0

Jeff and crew have always been professional, courteous, and met all of my expectations!

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah R. 
Clasificación:
2.0

The interior of the building is old and dirty. The parking lot is too small for how much traffic it has. The staff is great however and everyone was super helpful.

THOMAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERBERT V. 
Clasificación:
5.0

General manager very polite and helpful, grat staff. Very nice people

Henry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne C. 
Clasificación:
5.0

We had a very positive experience at the Broadway U-Haul. Both of the gentlemen who were working were professional and helpful. The Truck was great and our return was so easy. We would use that location(actually not our closest) again!

HOLLY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth L. 
Clasificación:
5.0

God bless them!

Jorge C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAQUEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BELKIS F. 
Clasificación:
5.0

friendly, fast, and to the point in and out and this was first thing in the morning two employee and took care of us fast. in and out

Liset G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID E. 
Clasificación:
5.0

person that checked me in was very friendly and I quickly received my Van. Truck was clean and relatively new with 19k miles

Rich R. 
Clasificación:
4.0

My reservation was set for a different location that I had previously selected. Upon arrival to the original and stated set location, I was told that my reservation changed (without any notice). I had to then go to this location to pick up a moving truck.

Sarah M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
3.0

Find a bigger lot by now.

FRANCISCO U. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH B. 
Clasificación:
5.0

This was the faster and easier rental from uhaul of Lawrence. Thanks Mike and Jeff

ANDERSON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

KAREN G. 
Clasificación:
5.0

Great service by Anderson. He made it simple and convenient for us

James S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fabian Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT L. 
Clasificación:
2.0

Keys were missing from the key chain. After loading we locked the back door but there was no key given so we had to drive back to the location. No one even acknowledged that it was their mistake. They simply said in 40 years this is the 4th time it happened and sometimes these things happen.

KARUNESH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luz T. 
Clasificación:
3.0

El cliente no dejó un comentario.

GURKAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANYIS A. 
Clasificación:
2.0

1 person on, phones ringing, and 4 people in front of me. Took me 40 minutes to get a truck with a reservation. The truck's side mirror kept slipping out of place and the transmission seem to be slipping. I informed the agent on return about this. Returning vehicle was seamless. If morning times are busy - then send the phones to a call center or have 2 people scheduled. My pick-up time was 10:30. I would understand a wait if it was first thing in the morning. With online reserverations you SHOULD know how customers would flow in. This is not rocket science.

James S. 
Clasificación:
3.0

The rate of resulting to the last resort method of contact after one day of not returning an extended family of mine that lives hindered of miles away from me was contacted which was not warranted as a situation that was beyond my control had occurred

Oluwatomide O. 
Clasificación:
5.0

Jeff was very pleasant to work with Just needs bigger lot and more room for trucks

Gerald B. 
Clasificación:
5.0

Your personnel was very easy to work with, polite and helpful. Thank you for an enjoyable experience.

Jean P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter R. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmelo T. 
Clasificación:
5.0

The gentleman who helped me select the right tow hitch and hooked it all up for me was really helpful, friendly and professional. You should promote him.

JONATHAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph P. 
Clasificación:
5.0

Very kind and friendly staff and owners. A pleasure to work with such knowledgeable, dependable and helpful people.

Abraham L. 
Clasificación:
4.0

El cliente no dejó un comentario.

VICTOR R. 
Clasificación:
5.0

There is no need for improvement I had a perfect experience. Anderson was truly great my truck was ready, clean and I had no problems at all!!!

Benjamin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINGO O. 
No se han enviado comentarios para esta ubicación.

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