Customer Reviews for U-Haul of Langhorne

3,930 reviews

662 E Lincoln Hwy   Langhorne, PA 19047
(I-95 & Bus Rt 1)

(215) 752-8880

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(215) 752-8880

662 E Lincoln Hwy
Langhorne, PA 19047
(I-95 & Bus Rt 1)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

GREAT service, nice guys, the only people who came through for me!!

Sonja F. 
Rating:
5.0

Customer did not leave a comment.

Dominic M. 
Rating:
5.0

Gentlemen names Paul who assisted me with check out and check in was fantastic!

Michael T. 
Rating:
5.0

the personal was very good and efficient; he was also very personable and made the transaction easy

John R. 
Rating:
5.0

Easy rental experience. Employees A++ service. Did not have reservation. Was in and out in less than 10 min with a van.

Joshua A. 
Rating:
5.0

The person who took care of our reservation was Paul Clements. He was very professional and helpful. We were very pleased with the van and the service at the rental place.

Terry B. 
Rating:
4.0

Customer did not leave a comment.

Roosevelt C. 
Rating:
5.0

Guy at the desk is great. Very helpful and fast.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Zachary P. 
Rating:
5.0

Great team excellent service

Francis R. 
Rating:
3.0

Customer did not leave a comment.

Gerald S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
4.0

Customer did not leave a comment.

Doris H. 
Rating:
5.0

Customer did not leave a comment.

Regina M S. 
Rating:
3.0

The truck I ordered didn't have a ramp. When I booked it online it said the 10' truck would have a ramp. This was needed because we were moving a piano. Since the truck didn't have a ramp we had to pick it up. (Not Good) I would recommend marking whether or not the truck has a ramp. For example have a check box to indicate whether the customer wants a ramp or not

CHASTITY P. 
Rating:
5.0

I felt that the fluffers were under-enthusiastic. Also there were far to few reach arounds for my liking. The truck itself, as if that's why ANYONE would go to a U-Haul, was great and really helped us our on our move.

GARY P. 
Rating:
3.0

The biggest issue I have was that they tried to substantially overcharge me based on the mileage usage (by around $40). I'm aware of what goes on enough that I had a picture of the odometer as proof and was able to get it refunded. If you want to encourage usage of your trucks I find it hard to understand why you would tolerate this kind of behavior. I would never use your service again after this experience. You should be willing to go above and beyond to make things right with your customers if you see this behavior occurring.

Robert M. 
Rating:
1.0

I was not able to get into the lock box on the morning of my rental. I called customer service, she was not able to get me in either and had no other vans/trucks available for me in the area. I was STILL charged for this rental. I want to speak to a manger and be refunded and compensated

Rosemarie M. 
Rating:
3.0

Remote drop off did not work. Had to go back the next day to avoid the drop off fee. Drop offf fee is stupid. If I drop off I; person, they do everything for you. Why do I need to do something different f no one is there or charge me $20

Roland M. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Give Paul a raise! This man was very knowledgeable, very professional, easy to talk to, and went out of his way to help us. Paul is definitely an asset to this company!

Vito B. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Paul was very friendly. You felt confident picking up equipment that would be safe. Keep him in front of customers

Paul D. 
Rating:
3.0

Pickup and Dropoff when the store is open. The app is terrible and this location had a problem with its lockbox that made this experience challenging.

STEVEN G. 
Rating:
5.0

Nothing; all great. The gentleman who runs it does a great job. Thank you!!

Joseph D. 
Rating:
1.0

The truck they give me sound like the transmission was ready to stop working the fees are crazy and the person that took care of me was not friendly

Maria S. 
Rating:
5.0

Customer did not leave a comment.

Morgan M. 
Rating:
1.0

If you reserve a one way truck weeks in advance, then change the pick up location and then tell me there is NO TRUCK AVAILABLE when I arrive, you suck. You pulled the bait and switch move on me, making me rent a local truck vs a one way move! I had ZERO choice since I needed to move my son. I had no option at this point. And the NEGATIVE ATTITUTE from your store manager was awful. He needs a big lesson in custom service.

David K. 
Rating:
3.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

The guy that checked out was working exceptionally hard, stopped to handle us at the counter, then hooked the trailer up like a pro, then jumped right back in to other tasks. Not sure if he was alone, but he was busting his tail to get it all done. Kudos to his work ethic.

Timothy B. 
Rating:
1.0

Over charged my card without telling me 3 days after rental was returned for for additional $130. ]lBecause of this my bank charged me over 70 dollars in overdraft fees. Then when I called to find out why this happened I was basically told there was nothing they could do and to dispute the charges with my bank. Absolutely no help

Daniel E. 
Rating:
5.0

Have used this location many times through the years. Today was another good experience. Very nice guy checked me in.

DOUGLAS M. 
Rating:
5.0

Change the title of your emails to highlight when things change about a reservation. I received an email with a vague title which was meant to tell me that my rental pickup location had changed. The change was in small text low down in the email, so I went to the wrong location to pickup my truck. Make it blatantly obvious when things change.

LUKE S. 
Rating:
4.0

Vehicle ran well and easy to drive. Staff friendly and responsive. Only negative was interior of cargo van was not clean.

Daniel S. 
Rating:
5.0

Truck could use a new key. Had to jiggle the key to start the truck every time.

Steven L. 
Rating:
4.0

It was a really good experience. The customer rep at the desk was really helpful.

Tyrone B. 
Rating:
4.0

Customer did not leave a comment.

Beth B. 
Rating:
5.0

Customer service was excellent !

John H. 
Rating:
2.0

Be honest! I was charged 4 gallons of gas for a 4 mile round trip! I called Monday morning and spoke with agent/manager! I sent pics of wrong gas gushed readings! No response! Also, never inspected vehicle before I left! I took pics of front bumper damage! I've rented every fall and this is not fair!!!

Richard B. 
Rating:
5.0

Excellent service

Michael C. 
Rating:
5.0

The worker was great. Young kid but he was fantastic !

John S. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Customer did not leave a comment.

Nicole J. 
Rating:
5.0

Employees were courteous and efficient. Would happily return.

Stephen P. 
Rating:
1.0

This was the worst customer service I ever dealt with, it took three months longer than expected and every time I contacted someone they blew me off . I would never recommend them to anyone.

William N. 
Rating:
4.0

Did the check in online process. "to save time" Stood there 20 minutes because computer was not working correctly. Didn't save any time

Ronald R. 
Rating:
5.0

Everything great just needed to fix the app. You can't return the equipment and take the pictures from your cellphone.

Juan S. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Ruth C. 
Rating:
5.0

Realizing that I needed a bigger truck, the gentleman that helped me moved me into a bigger truck with no problems. He was kind and courteous. Thank you for your help!

Kyle R. 
Rating:
3.0

Refreshingly quick to get the vehicle and be on my way.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Great location to get all your moving needs, simple process

Alexandra B. 
Rating:
4.0

Customer did not leave a comment.

Hubert P. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

They Tried to charge me $150 cleaning fee that they added after I left I called U-Haul customer service because I took photos of the U-Haul truck prior and after dropping it off and the truck was just as clean as I got it. The person at the Langhorne location called me the next day saying they were refunding me the money but gave me attitude saying I ashed in the cupholder. And I told him I don't smoke and I have no clue what he's talking about and he's like well I saw it but I have no pictures the back it up so I'm refunding your money just know next time you rent a U-Haul don't ask in the cupholder. The guy was so ignorant and if there really was ashes in the cupholder why wouldn't you take pictures of that to back up your claims. This location was clearly trying to get extra money out of people that may have not noticed the extra charges and that's no way to treat your customers. Also again if the cupholder was dirty $150 really… But it wasn't dirty because I don't smoke! But that's not the point

Bartlett D. 
Rating:
5.0

When I get a call from the specific location…. it's difficult to call that person/location back. Seems everything routes through central reservations. Quite frustrating.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Johnny T. 
Rating:
5.0

The guy at the container was excellent.

Jeffery W. 
Rating:
5.0

Customer did not leave a comment.

Eric E. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Peter E. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN G. 
Rating:
5.0

The young man in the office was very polite and professional

Glen G. 
Rating:
3.0

Was told tank was full. Drove it 18mi and it required 6 gal to fill. Either tank was not full on pickup or truck needs some serious tuning.

Ryan M. 
Rating:
5.0

Best friendly professional Service

Joseph A. 
Rating:
3.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

the manager was great to work with and runs a tight ship.

Patrick M. 
Rating:
2.0

The app wasn't working so i couldn't submit a picture of the fuel gauge and sure enough, without the app allowing me to submit the fuel gauge and mileage, you gouged me for 6 gallons. Heck of a way to treat a customer who spends a couple thousand on U-Hauls a year.

Clark M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

I will NEVER use or recommend Uhaul to anyone again. I had reserved a 20' truck to move across country 2 1/2 months in advance. Two days prior to our move we received an email that we had been downgraded. We called and were told they only had a 15' truck. No 20 footers or larger anywhere on the east coast. I was told at the time of booking that they may not have the wanted size truck at our desired location and that we might have to go to one of the nearby locations. I agreed to that. After getting the email that we had been downsized, I called to find out what was going on. The woman I spoke too was very rude and couldn't offer any resolution other than to give me a number to complain. I can't even begin to describe how upsetting and stressful this situation was. We had a day to go through all of our boxes/tubs from a 10x10 storage shed and our apartment and decide what we had to leave behind, repack everything and get it loaded. Packing and getting ready to move out is stressful enough without being thrown into a situation like this. To this day (a month and a half later) I am still upset with Uhaul and extremely saddened with the items we had to leave behind. Not only were there personal items that had sentimental value, but also items that will cost us lots of money to replace. No one should ever be put in this position. What is the point of having a reservation if it doesn't mean anything???

John S. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH Q. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

Not a clear indication of where to park/return the vehicle. Most, if not all, spots were taken

Ryan T. 
Rating:
5.0

Patrick was excellent and helped me with the trailer hookup. Upon return he promptly came out even after the store closed for the day to see if I needed help detaching the trailer.

Mohammed M. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Nice people,

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
1.0

I rented a box truck for one day and returned it 23 hours later, but the store billed two days in advance and indicated a later return time, which resulted in 24 hours and 7 minutes of rental time. the exact return time can be viewed by cameras. they also billed for the use of dolly, which we did not even touch, I called the store, but they refused to return the money.

Aliaksandr K. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Theresa G. 
Rating:
5.0

You could us this location as a training facility. The GM has this place easy, fast and friendly. What more can a consumer want? Nice Job!

John C. 
Rating:
1.0

I was charged $20 because when I drop the car off at night and I picked it up at four the previous day so I'm very much early they said because I didn't check in online which I knew nothing about can't charge somebody when you don't know that we should've done that just wrong I will never rent from you again I would rather go to enterprise or Home DepotAll over a $20 charge he lost a customer and I'm going to tell other people

Howard L. 
Rating:
5.0

The rep was able to answer all our questions/concerns regarding the rental/return of the vehicle.

Ivorine J. 
Rating:
3.0

This location was perfectly fine; employees were nice and professional. My overall experience with this rental with UHaul overall was a nightmare and I will never use this company again for anything. From online reservation through to vehicle pickup and every 2 hour phone call, chat and 5 hour wait in between this was nothing short of the worst vehicle rental experience I have ever had or heard about.

ELIZABETH M. 
Rating:
4.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN G. 
Rating:
5.0

Nothing comes to mind, it was a good experience

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Ion T. 
Rating:
5.0

Everything was fantastic. Staff is second to none. Very professional and everything ready on time. Great experience for sure

Anthony G. 
Rating:
4.0

Everything worked out well....thank-you.

John I. 
Rating:
5.0

Customer did not leave a comment.

Jesse G. 
Rating:
5.0

No issues. Very friendly staff and job was done within the hour they promised. Thank you.

Greg R. 
Rating:
5.0

Customer did not leave a comment.

Steven Z. 
No reviews have been submitted for this location.

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