Customer Reviews for U-Haul of Kissimmee

5,173 reviews

2021 N Main St   Kissimmee, FL 34744
(1/2 mile north of Hwy 192 On Hwy 441 OBT)

(407) 932-0299

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(407) 932-0299

2021 N Main St
Kissimmee, FL 34744
(1/2 mile north of Hwy 192 On Hwy 441 OBT)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

CARLOS S. 
Rating:
5.0

Customer did not leave a comment.

PABLO M. 
Rating:
4.0

It takes way to long to talk to anyone on the phone

DANIEL P. 
Rating:
5.0

Super easy return.

Clifton P. 
Rating:
5.0

Customer did not leave a comment.

Roderick D. 
Rating:
5.0

Customer did not leave a comment.

JAVIER M. 
Rating:
2.0

Set up a rental correctly the first time, even a second time. I had to get my rental corrected about 4 times.

ANDRES D. 
Rating:
5.0

Customer did not leave a comment.

JAVIER R. 
Rating:
5.0

Great service, staff was very helpful

EARNEST J. 
Rating:
3.0

Exactly what I needed was at my disposal to rent

NADIA L. 
Rating:
1.0

79 Cents for miles that to much

FRANCISCO S. 
Rating:
3.0

Tire pressure was showing up as low on the dashboard

Ellysse B. 
Rating:
5.0

Nothing to improve. They obviously take great pride in their service and it is nothing but top notch. Not something you would expect to receive with a $30 rental. The owner and employees went out and hooked up the trailer, checked everything over, made sure it was clean - even though it was clean, he still ran a quick mop in the trailer. True dedication and quality, wish I got this for every service I used. This on top of the fact our original reservation was at a location where they never even bothered to open and skipped our reservation. Uhaul immediately switched us to this location, only a few blocks out of the way. Our subsequent rental we went directly to here. Thank you!

KEVIN Z. 
Rating:
3.0

The employee must have been in training. He was ok though but we requested a certain vehicle and he gave us a different one.

Karen W. 
Rating:
5.0

The U-Haul neighborhood don't have any trucks available.. run around the Kissimmee to found one store with trucks available..

Renan C. 
Rating:
5.0

Customer did not leave a comment.

ERIC I. 
Rating:
5.0

Outstanding experience. Very quick pickup and return. Very simple process. Will definitely use again.

PHILLIP J. 
Rating:
5.0

Todo muy bien

SERGIO H. 
Rating:
4.0

None

Catrina T. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
4.0

Good

ESTEBAN G. 
Rating:
2.0

Drop-off U-haul dealer was not informed, therefore couldn't accept my truck. Very frustrating locating a dealer with space for the truck. On top of this was charged for extra miles and additional day.

ANGEL S. 
Rating:
1.0

Customer did not leave a comment.

Summer L. 
Rating:
5.0

Customer did not leave a comment.

Barbara K. 
Rating:
5.0

Customer did not leave a comment.

ERICK C. 
Rating:
5.0

Very efficient and friendly service.

Gregory H. 
Rating:
5.0

Everything was good

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

PABLO M. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO M. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL M. 
Rating:
5.0

I only was in this location 10 seconds dropping the truck, that's amazing, by the way, however I didn't find nothing to improve

Dorian L. 
Rating:
2.0

45 minute wait to return the trailer, no one ever helped us

JONATHAN M. 
Rating:
5.0

Customer did not leave a comment.

Joyce L. 
Rating:
4.0

Fix your issue about locations not accepting back uhauls. I had to go 6 locations to finally find a location that would accept the trailer back. They citied city zoning as the reason they couldn't take back the trailer so they said. There were multiple parking spots in the 1st 5 lots but the owner would not allow the drop.

ROBERT B. 
Rating:
5.0

Excellent customer service

OWEN H. 
Rating:
1.0

EMPLOYEES WERE ON THERE PHONES WHEN I RETURNED THE TRUCK GAVE HIM THE KEYS HE SAID THAT I COULD I HAD TO TELL HIM TO CHECK THE GAS GAUGE AND MILEAGE TOOK HIM OVER 15 MINUTES TO GET THAT INFO THE WHOLE TIME HE WAS ON HIS PHONE THE TRUCK WAS NOT IN GOOD WORKING CONDITION I OWN AN AUTOMOTIVE REPAIR SHOP I DO DOT INSPECTIONS ON TRUCKS AND BUSES THIS TRUCK SHOULD HAVE NOT BEEN ON THE ROAD

RUSSELL D. 
Rating:
5.0

Customer did not leave a comment.

Thahir S. 
Rating:
4.0

Customer did not leave a comment.

IRIS T. 
Rating:
5.0

Everything is good to this location and employees.

LUIS M. 
Rating:
5.0

excellent service

SHAMIR G. 
Rating:
5.0

Very friendly and helpful AAA

KENT T. 
Rating:
4.0

Brian was very helpful and efficient.

DEBBIE M. 
Rating:
5.0

Great customer service,

ROBERT A. 
Rating:
1.0

Got a 184.00 bill for broken light that I didn't break. Truck was nasty rented dolly- wasn't in the truck. They refused to show me footage of broken light- said it has to be through the insurance. Will never again rent from U- Haul. Ever!!!

CLARISSA M. 
Rating:
5.0

Customer did not leave a comment.

RAMON R. 
Rating:
5.0

Customer did not leave a comment.

JULIA S. 
Rating:
4.0

Easy moving

STEVEN V. 
Rating:
3.0

The only thing we would say is that with us losing hundred of dollars of items and spending hours and hours of laundry we told the location and the person said yeah, it happens, everyone who dropped off today was as upset as you. This is disappointing and I will need to file a complaint with corporate over losing hundred of dollars and the labor.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

ANDRE P. 
Rating:
4.0

READ ABOVE AND GO AWAY

KIMBERLY W. 
Rating:
5.0

Good service

TOMAS D. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Muy bueno y económico

DAMIAN O. 
Rating:
5.0

Customer did not leave a comment.

YOMARIS D. 
Rating:
5.0

The excellent server

GREDY D. 
Rating:
3.0

Customer did not leave a comment.

MINERVAMONET M. 
Rating:
5.0

Customer did not leave a comment.

CARLOS P. 
Rating:
3.0

The vehicles have not been washed in months, the dirt is staining the paint. Engine needs servicing.

Nako B. 
Rating:
5.0

Customer did not leave a comment.

Jorge C. 
Rating:
5.0

Customer did not leave a comment.

Francisco R. 
Rating:
3.0

Customer did not leave a comment.

DIANET C. 
Rating:
5.0

They were VERY HELPFUL and VERY ACCOMMODATING...MADE MY MOVE VERY EASY!!!! THANK YOU!

DOLORES B. 
Rating:
5.0

Customer did not leave a comment.

DAPHNE P. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER M. 
Rating:
5.0

We had a good experience at this location. Chris was attentive and helpful.

ALFONSO M. 
Rating:
5.0

Customer did not leave a comment.

GERALDO F. 
Rating:
5.0

You're doing great

PABLO M. 
Rating:
5.0

Customer did not leave a comment.

Yomaris D. 
Rating:
1.0

Truck was in pretty bad shape also I left a dolly on the back of the truck I called several times and NO ONE answered then they rented the truck without inspecting it they told me that they rented it and never checked the back of the truck.

JOSUE C. 
Rating:
5.0

Thank so much

JOSE M. 
Rating:
4.0

Nothing really. Everything was fine.

STEVEN V. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

JUAN S. 
Rating:
5.0

Best and my favorite location

THOBOS L. 
Rating:
4.0

Customer did not leave a comment.

TANYA V. 
Rating:
5.0

Customer did not leave a comment.

RHONDA M. 
Rating:
5.0

Todo muy bien

JOSE M. 
Rating:
5.0

Really nice

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

RUTH M. 
Rating:
5.0

The best place ever to rent!!

AMNON C. 
Rating:
5.0

Customer did not leave a comment.

MAYRA M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Louise G. 
Rating:
5.0

The representative that help me get the trailer was on point with great customer service and went above and beyond. The guy deserves a raise. Drop off was easy too.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

ARGENISR I. 
Rating:
5.0

Customer did not leave a comment.

HECTOR C. 
Rating:
3.0

The back if truck was dirty, and inside was empty bottles of water.

MARILYN A. 
Rating:
5.0

Customer did not leave a comment.

NOEL B. 
Rating:
5.0

Customer did not leave a comment.

Albert G. 
Rating:
5.0

Customer did not leave a comment.

MICHELE R. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN G. 
Rating:
4.0

Tried contactless but had trouble with the app so worked with the staff. They were very friendly and helpful.

Steven M. 
Rating:
4.0

They got the trailer unhooked and listened to me when I told them about the condition of the trailer. Hopefully someone will fix the lights and repair and paint it for the next renter.

Samuel T. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Excellnt

CESAR R. 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA R. 
Rating:
5.0

Customer did not leave a comment.

YUNERLIN R. 
Rating:
5.0

Great location, excellent service super clean truck Very professional customer service Love it

Edgar E. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top