Comentarios de los clientes para U-Haul of Kissimmee

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Kissimmee

Clasificación general:

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Ivan N.
Clasificación:

Truck was dirty inside and outside

Joseph P.
Clasificación:

El cliente no dejó un comentario.

Keith L.
Clasificación:

I don't like the employees using their personal phones to scan drivers license. Make me feel uncomfortable. Please address that ASAP. It's not good business practice.

JUAN F.
Clasificación:

The truck rental was for a trip of 1000 miles. Five days allowed is not really enough to load, make the rip and then unload. You should add one more day for this length of trip. I'm sure the 5 day rental puts stress on some trying to make the trip. Driving long hours or driving fast. Both dangerous situations.

SERGIO O.
Clasificación:

Parking Lot for customer full of pot holes, Trucks and returned vehicles all over the place. hard to find a parking spot, the Uhaul agent could not print me a receipt because they had been out of ink for several days. Corporate should inspect to see what this franchise is doing to the UHAUL Name. Other customers were also Pissed.

Juan P.
Clasificación:

El cliente no dejó un comentario.

Luis A.
Clasificación:

Nothing comes to mind at this time. I have used Uhaul for as long as I can remember. And the 2021 N Main St., Kissimmee, FL location since 2014 (moved here from New Jersey). Always excellent service. No issues. Please keep up the excellent work.

DEMETRIA T.
Clasificación:

Customer service needs IMPROVEMENT. Facility VERY NASTY AS WELL AS THE TRUCKS. MOST THE TRUCKS ARE DAMAGED THE ONE I HAD THE SIDE SLIDING DOOR DID NOT CLOSE ALL THE WAY

Holly F.
Clasificación:

Nothing, really. We were competently and efficiently helped all through the process. Thanks

Fredalich R.
Clasificación:

El cliente no dejó un comentario.

EDILBERTO O.
Clasificación:

Todo me Huston buena atencion

Steven V.
Clasificación:

The person that took care of me at checkout went above and beyond. Little problems with the phone could've been big ones with my attempt to get the truck, but he worked on his end and got it all done. He made the difference in my experience.

Ashley J.
Clasificación:

The Initial customer service representative was rude and disrespectful on 11/1/2020. The Kissimmee location was filthy and tiny. I would never recommend this location to anyone.

Michael U.
Clasificación:

El cliente no dejó un comentario.

Mikail A.
Clasificación:

El cliente no dejó un comentario.

JOHN B.
Clasificación:

Excellent staff. They were friendly and helpful.

victor S.
Clasificación:

El cliente no dejó un comentario.

AIMAN G.
Clasificación:

Continuous doing a excellent job guys greeting the customer treat with respect,consideration high five

JUAN A.
Clasificación:

El cliente no dejó un comentario.

WILLIAM G.
Clasificación:

El cliente no dejó un comentario.

GRACIELA G.
Clasificación:

Your employee, Chris is a valuable person in your staff. He was professional , as well as personable in every way. Always displaying knowledge on every step of our dealings. Much appreciated.

Walter M.
Clasificación:

I had been going to this UHaul location for 15 years, but had to switch to another one further north because things kept going down hill there. The location is poorly kept with BIG, and many DEEP potholes everywhere. It is a hazard for our vehicles (and yours as well). It Also gets very muddy with rain, and all this mud ends up inside of our car. The office is also unkempt and messy. It's a third world country UHaul dealership. I'm amazed the headquarters never noticed it, and have allowed them to operate in a substandard environment for so long. What a shame.

Rachel R.
Clasificación:

No comment..please readjust your truck rental charge. It ws too much; but the customer service was very professional. Thumbs up 👏👍🏻

MANUEL I.
Clasificación:

There is very little customer parking and the pavement is riddled with huge potholes.

CHARLES R.
Clasificación:

The equipment I requested was readily available

Richard F.
Clasificación:

Improve your incoming phone call back log issues.

Michael B.
Clasificación:

Rep was very nice but alone so waiting for him to assist another customer took more than 30 minutes even though I had checked in online as well as prepaid.

NANCY M.
Clasificación:

El cliente no dejó un comentario.

CARLOS A.
Clasificación:

El cliente no dejó un comentario.

Ady P.
Clasificación:

Great crew and very professional.

WENDY N.
Clasificación:

The service was great and I didn't give excellent because the lot had a busy dirty appearance , the parking lot had a million holes ( please help this location re-do their parking lot and work shop) but other than that the staff was super friendly and professional

Donna F.
Clasificación:

El cliente no dejó un comentario.

Roberto M.
Clasificación:

The best uhal company I ever experienced tanks guys very professional stuff

JAMILA W.
Clasificación:

El cliente no dejó un comentario.

Patrick C.
Clasificación:

Several of the trailers were parked on dirt. There was no one in the office for a few minutes after I arrived. The person who helped me was quick and friendly.

JULIO G.
Clasificación:

El cliente no dejó un comentario.

Eric B.
Clasificación:

El cliente no dejó un comentario.

ALEX R.
Clasificación:

Very fast droop of location

Jonathan R.
Clasificación:

This location was ok. The customer serve department, however, is atrocious. Never in my life have I received such horrible service from a "reputable" company. I've had representatives and "managers" refuse to escalate the call for the purpose of filing a complaint on their service and then hang up on me. In addition to that, they overcharged me.

Ecliffe V.
Clasificación:

The whole parking area is a hell hole. I'm so surprised that a big company would have such a miserable parking area to do business.

Bob W.
Clasificación:

The lot at this location is horrible, pot holes everywhere.

REINALDO P.
Clasificación:

El cliente no dejó un comentario.

Tikva D.
Clasificación:

El cliente no dejó un comentario.

RAMON T.
Clasificación:

I had a very bad experience since I was rented a defective equipment and I will like to speak with someone on Uhaul to see what kind of credit I can be given since I'm not happy about it at all.thank you very much.

Wendy G.
Clasificación:

I did on line check in. It was a fast easy pick up. The employees were very nice and helpful.

Hoang N.
Clasificación:

El cliente no dejó un comentario.

HECTOR O.
Clasificación:

Friendly and very helpful staff. Good experience

MARVIN K.
Clasificación:

El cliente no dejó un comentario.

john R.
Clasificación:

El cliente no dejó un comentario.

BARRY Y.
Clasificación:

El cliente no dejó un comentario.

ANDRES C.
Clasificación:

El cliente no dejó un comentario.

DAVID G.
Clasificación:

Had a Uhaul 1 mile away. Was told I couldn't drop off there. Had to drive 27 miles in busy Orlando traffic to get to the spot they told me I had to drop off at. I counted 5 Uhaul locations I drove by on the way. They said it was the only authorized location for me...strange. Other than that it was another great trailer rental.

JUAN T.
Clasificación:

I ordered a 15” truck and they gave me a 10” with the same charge and the fuel wasn't full and they charge me because I bring the truck back with the same gas than they gave it to me.

ROBERT B.
Clasificación:

El cliente no dejó un comentario.

Joshua M.
Clasificación:

The truck smelled like a wet dog and the truck was full of roaches i had to Mop the entire truck with bleach before loading .. I filed a complaint and yet still have received a phone call when I moved into my new home I found a small roach in my daughters room.

RAFAEL S.
Clasificación:

The gas was less than half tank and they still charge me for gas.When I informed the agent.

PEDRO P.
Clasificación:

El cliente no dejó un comentario.

robin S.
Clasificación:

this location very much needs to have pavement done to drive on property-huge big holes

MARYURI R.
Clasificación:

Smelled like weed but it was fine.

MARTHA H.
Clasificación:

El cliente no dejó un comentario.

KEITH S.
Clasificación:

Very courteous and professional.

Bruce R.
Clasificación:

Almost certainly in the maintenance plan but I suspect budget maybe the reason it's not yet occurred but I would recommend fixing the outside area where vehicles are dropped off and returned. The pot holes and undulating ground are challenging at times and probably an accident in the making could be de-risked if ground work was attended to

PEDRO P.
Clasificación:

El cliente no dejó un comentario.

LEONARDO M.
Clasificación:

Fix the holy patches outside there a lot of potholes. It felt like we were 4 wheeler

Guillermo A.
Clasificación:

El cliente no dejó un comentario.

RAINIER H.
Clasificación:

The guys working very hard and bring excellent service

MARGARITA S.
Clasificación:

Nothing, keep being so kind and friendly. Definitely the best U-Haul location I've been to.

Mark B.
Clasificación:

The parking lot at this facility is ridiculously full of potholes and puddles of water and sharp cement objects sticking out of the dirt. The people that work here are 100% top-notch not their fault parking lots of disaster.

Mikail A.
Clasificación:

El cliente no dejó un comentario.

Moises G.
Clasificación:

El cliente no dejó un comentario.

PEDRO P.
Clasificación:

El cliente no dejó un comentario.

Christian D.
Clasificación:

Staff was very helpful. Representative took his time to show how all the equipment worked. Assisted with loading the car on the auto trailer. I have rented from them before and would definitely rent from them again. Thank you!

Mikail A.
Clasificación:

El cliente no dejó un comentario.

ROBERTO F.
Clasificación:

El cliente no dejó un comentario.

luis M.
Clasificación:

The wait time

PEDRO P.
Clasificación:

El cliente no dejó un comentario.

Kenneth L.
Clasificación:

El cliente no dejó un comentario.

Mark M.
Clasificación:

Make sure you Please of time for your booking

JOSE R.
Clasificación:

El cliente no dejó un comentario.

PEDRO P.
Clasificación:

El cliente no dejó un comentario.

MIGUEL C.
Clasificación:

Slow service in the office, air bag light on, transmission issues, windshield very dirty difficult to see under the rain.

walter J.
Clasificación:

Keep up the good work.

CARLOS S.
Clasificación:

El cliente no dejó un comentario.

Megan M.
Clasificación:

El cliente no dejó un comentario.

Ernesto R.
Clasificación:

El cliente no dejó un comentario.

Rita M.
Clasificación:

Please fix the giant potholes in your parking lot.

Jordan C.
Clasificación:

Guy who sold me the truck put the names completely different trying to charge me more than what I was supposed to pay and try to have me pay for more gas than what the truck had

Justin A.
Clasificación:

Royce made my check-in very smooth. The shop looks under-staffed. Parking lot has more pot holes than driving surface.

Maribel C.
Clasificación:

El cliente no dejó un comentario.

Kwame B.
Clasificación:

El cliente no dejó un comentario.

BILLY D.
Clasificación:

Pick up went very well. Employees very helpful and ready for my pickup.

Jonathan R.
Clasificación:

El cliente no dejó un comentario.

jamey joe B.
Clasificación:

From my experience everything was just fine. Truck was well maintained, and ran great. The only time consumer was the app to drop off. Also there were some shady people around the drop off location

PEDRO P.
Clasificación:

El cliente no dejó un comentario.

michele G.
Clasificación:

Very efficient worker.

ANTONIA L.
Clasificación:

Why they charge me extra 28 dlls even that I returned the vehicle before time and with extra gasoline

andy C.
Clasificación:

El cliente no dejó un comentario.

LESLIE C.
Clasificación:

El cliente no dejó un comentario.

PEDRO P.
Clasificación:

El cliente no dejó un comentario.

Sandy R.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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