Customer Reviews for U-Haul of Kirkland

10,590 comentarios

12000 NE 85th St   Kirkland, WA 98033
(E 405 Exit 18)

(425) 822-4134

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 8 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(425) 822-4134

12000 NE 85th St
Kirkland, WA 98033
(E 405 Exit 18)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 8 a. m. - 6 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Our trip went smooth. Mechanically the truck worked great. It was fast and efficient to check out and returned. My only complaint is that the windows were so dirty I could hardly see out the film from the inside. Also I would suggest that you refuel all your trucks and expect them back for. Otherwise overall a good experience

Todd A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MalleswaraReddy T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Chen Y. 
Clasificación:
1.0

El cliente no dejó un comentario.

Korbin H. 
Clasificación:
5.0

sweet submarine on my truck

Michael G. 
Clasificación:
1.0

I was greeted by an extremely angry employee who first and for most demanded that I pull out our contract to "make sure you're delivering to the right store". After "proving" we could drop off at that location he demanded that I had to hand fold every furniture pad or he would charge us for it. When I picked up the truck they told me, that the pads just needed to be in the truck. They told me they had to sort the pads themselves. After being screamed at for several minutes I just left, tired of being harassed. He then charged us for "cleaning" the truck I just spent 20 min sweeping out and also charged for fuel even though the gauge was in the exact same spot I was told to return them at.

Korbin H. 
Clasificación:
5.0

Counter person was trying to be helpful manager was not too pleased and told him no he could do what he suggested when my reservation got messed up

Lauri B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

Sigan asi .... Excelente servicio

C.O.S. L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANMARTIN P. 
Clasificación:
4.0

Uhaul should bring the truck to location where customer has chosen as the primary site

Martin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad S. 
Clasificación:
3.0

Quite a long wait time despite doing mobile check in

Shakeel M. 
Clasificación:
3.0

Short staff

Yasushi S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine W. 
Clasificación:
5.0

Chris was very helpful and professional. I will go back because of his great service.

Matt B. 
Clasificación:
3.0

Hire more people

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam K. 
Clasificación:
5.0

Very impressive service

Chet H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

I absolutely love this particular UHaul location and have always been bery happy with them! I had made the mistake of using other locations recently, and I now realize I definitely prefer the friendliness and promptness I always find here.

JANECE C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

We had a little issue but Jake took care of it quickly which I greatly appreciated.

Laurel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel J. 
Clasificación:
5.0

Busy - they are trying to hire but could do with an extra hand. Apart from that considering how under pressure the team was they did amazing.

Cameron S. 
Clasificación:
3.0

Too congested/no parking.

McKenzie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd L. 
Clasificación:
5.0

Always kind and courteous.

Laurel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

YEVGENY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
5.0

Good employees

Morteza Z. 
Clasificación:
5.0

Made my day so much easier! Thank you guys!

Christina R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryce B. 
Clasificación:
5.0

They are so good

Farshad O. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve M. 
Clasificación:
5.0

The day that I rented the U-Haul truck there were only 2 people working because everyone else had called out. There was a very long line and they were overbooked for trucks. In spite of all this, the two gentlemen who were working were extremely professional, polite, and amazingly efficient. It was absolutely wonderful to see that despite all the stress of the day and the situation, they both paid close attention to each customer in turn, kept their positive attitudes, and maintained an amazing level of energy to keep things moving. Kudos to them!

Celeste J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Prisciliano G. 
Clasificación:
4.0

The mobile check in experience was a hassle. Too many photos to take.

David S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rebecca P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa V. 
Clasificación:
5.0

El cliente no dejó un comentario.

YaWei W. 
Clasificación:
3.0

It might be good to check if truck has returned before making insulting calls to ex-customer

Ari P. 
Clasificación:
5.0

El cliente no dejó un comentario.

arzu F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Trevor W. 
Clasificación:
4.0

The team at this location was great!

Roy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie Anne C. 
Clasificación:
5.0

Not my first choice. UHaul called 2 days before move and told me a truck wasn't available. Had to change days and was offered this location 10 miles further away. Can't believe they then charged me for the extra 4 miles daily.

Jeffrey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Celestial J. 
Clasificación:
4.0

The location was easy to find and there were non-U-Haul personnel there who were helpful even though I returned the truck after U-Haul hours. I would have preferred a location in Seattle so I wouldn't have had to drive over to Kirkland, but I have no complaints about this facility other than it wasn't closer.

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria S. 
Clasificación:
2.0

Parking. The fact that you ask people to park at Costco (four blocks away) while they rent your vehicles is atrocious.

Buck C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elijah E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted W. 
Clasificación:
1.0

They overcharged me for no appropriate reason. I called customer service to fix it but they treated me horribly as well.

Bijan M. 
Clasificación:
5.0

The online/mobile return experience was frustrating. It would randomly send me back to the main page after adding photos, and then I had to start over again. It took 3 or 4 tries to finally succeed in returning the vehicle.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Celestial J. 
Clasificación:
3.0

Signal strength was poor at the location. Was hard to upload pictures on app for self check out and drop off.

Zafaruddin M. 
Clasificación:
3.0

My phone check in did not work, so I had to wait in a very long line to get my truck

Luchia B. 
Clasificación:
5.0

Representative was wonderful.

DIANA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bayasgalantuguld B. 
Clasificación:
4.0

El cliente no dejó un comentario.

David L. 
Clasificación:
4.0

The U-Haul representative was helpful and very polite. He made sure the pickup truck I had reserved was available and ready for me in quick order. When I returned, he was there out front (waved me over) and quickly completed the return process. I hope I have him help me the next time I need a truck rental.

Robert W. 
Clasificación:
1.0

El cliente no dejó un comentario.

William M. 
Clasificación:
2.0

Find parking, treat customers with respect and value their time.

Daniel G. 
Clasificación:
2.0

My billing had some discrepancies and the customer service waiting was too long to report it.

Manish J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mindy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
5.0

Avery was a pleasure to work with.

Allan W. 
Clasificación:
5.0

not having parking nearby was a hassle, but I still give you 5 stars for good staff members.

Bruce B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
5.0

Prompt service. Rapid service.

David B. 
Clasificación:
5.0

On site staff are great. They worked hard to answer all my questions. A great thing was when the staff gave a kid there with their family a little fold up U-Haul toy.

Paul D. 
Clasificación:
5.0

Outside of van was kinda dirty but we appreciate you giving us your best deal in the end!

Laird L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maxim L. 
Clasificación:
5.0

The guys at the counter were super friendly and effecient and even remembered my last name from memory when I returned the truck.

JEFFREY I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josephine N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma K. 
Clasificación:
1.0

While checking in the Truck, the associate said that the Fuel qty looks good but, after I left I was charged$21 for 3GAL of fuel. I already filled to the mark it was supposed to be. This is unfair.

Bhargavan K. 
Clasificación:
4.0

Tell customers that seat belt flies back very fast and it bruimy pinky finger on left hand twice. Still sore a week later.

Kevin J. 
Clasificación:
5.0

Make a deal with the owners of the dead mall behind your building so you can sell us parking in their lot for 5 or 10 dollars a day. I would have bought it and it would keep a lot of street parking available for others.

Travis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ulises S. 
Clasificación:
5.0

Everything went very well! Thanks!

Christopher I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mehmet A. 
Clasificación:
5.0

Parking for customer cars is an issue. Not sure what can really be done to solve this issue. Staff were great to work with. Uhaul Customer service number needs work since it takes hours to get a call through.

Del H. 
Clasificación:
5.0

Vehicle was making lot of noise, it wasn't much of engine noise though and I am not sure if trucks are usually noisy but driving experience wasn't soothing. But overall pickup, drop and booking experience was great..

Anil P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danilo B. 
Clasificación:
3.0

Chris Hill - The person who gave me rental Uhaul was rude in morning and at return he was Rude and asked me to fold blankets else he will charge me 25$.

MANISH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saipramod Y. 
Clasificación:
5.0

Everything was ready to go when I arrived. Good, fast service. Someone was there when we returned the vehicle. Courteous and competent drop off service. We will gladly do business with this location again. ¡Gracias!

Vhey B. 
Clasificación:
2.0

I retuned the truck an hour early. After I retuned the first guy sent me back to clean the truck so I wouldn't be fined $50. I did that and once I came back they still told me that the truck is not clean and I'll be charged $50!! They first guy did not even bother to tell me what exactly to clean when I asked him; did not offer any advice as if they get commissions on the cleaning fee. Unfortunately, almost everybody that works there seemed to be uninterested and crass in helping people. That is not a standard customer service you'd get in this area. Also, Please install a sign or paint a different color on the ball mount, which is sticking out awkwardly on the back bumper. We kept bumping into it with our shins. Very painful indeed! That's a safety issue on these trucks. I've brought it in the past as well. Gracias.

Farnoosh R. 
Clasificación:
5.0

Your employees deserve a recognition

Chin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amogh B. 
Clasificación:
4.0

The fuel estimate of 5/8 is an estimate (one person's 5/8ths) s another person's 9/16ths). I drove 21 miles with a half loaded truck for half the drive. I added 2.5 gallons fuel immediately before drop off. The gauge appeared to be about "5/8s" and equal to or greater than starting estimate. I was charged for 2 gallons fuel. A refund for that charge should be processed.

Gary L. 
Clasificación:
3.0

I say yes to all but it comes with T&C's. The people that helped me in the morning, so nice! Best first uhaul experience. It was when I dropped the truck back where I ran into problems. I told the guy I filled the truck to where it was before and he verified it off the uhaul paperwork I had infront of me. Said I was good to go, then I get the receipt via email and he charged me for gas. Just not sure about this place. Hoping I don't need a uhaul again anytime soon so I don't have to deal with this headache at the end again. Smh!

Kara T. 
No se han enviado comentarios para esta ubicación.

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