Customer Reviews for U-Haul of Kirkland

10,255 comentarios

12000 NE 85th St   Kirkland, WA 98033
(E 405 Exit 18)

(425) 822-4134

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 8 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(425) 822-4134

12000 NE 85th St
Kirkland, WA 98033
(E 405 Exit 18)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 8 a. m. - 6 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Be kind to your employees, it's a hard job.

LAUREL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc G. 
Clasificación:
5.0

Super easy and efficient. Happy with my rental

Elizabeth A. 
Clasificación:
1.0

Don't be dishonest. Lying

JOHN P. 
Clasificación:
3.0

The local people in Kirkland were great, but my on line experience left much to be desired,

Richard P. 
Clasificación:
3.0

Heavy cigarette smell

Vernadette L. 
Clasificación:
1.0

There is no parking option available. The adjacent lot is empty but there is a feud and the owner is chasing uhaul renters away. You should be able to come to an agreement and buy parking rights for a few cars. The mobile application did not work at pick-up. I could not find the pickup menu.

Alexandru G. 
Clasificación:
2.0

Bill wasnt fare,

Anjan P. 
Clasificación:
5.0

I have for years chose this location over others, even if closer to me. Excellent, excellent. This time Ken went way out of his way for me. He wanted to make sure that I wouldn't be inconvenienced or miss my movers' appointment if the truck arrived late from out of town. He offered me an additional day to make it work. I couldn't take him up on it due to issues on my end (and the truck ended up arriving on time anyway) but I very much appreciated it.

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ilyana R. 
Clasificación:
5.0

Nothing. Everyone is always helpful. Always a great experience. That's why I always come back to this location.

Barbara W. 
Clasificación:
3.0

Have on site parking for customers

JOSEPH STEPHEN S. 
Clasificación:
1.0

truck was good condition. However, the level at which employees respond to customers was not so. I went to Uhal early in the morning and picked up a truck, and a young man named Gerry responded to me. The way he spoke to me was very rude and coercive. He looked angry. I met him for the first time, but I didn't understand him speaking to me in a commanding tone. I wondered if it was because I was bad at English or because I am an Asian? When I asked his name, he answered why he asked and told me his name. Since then, his attitude has changed somewhat, but my mood has not changed at all. He didn't even explain about policy I had previously heard when I was using the uhaul. how to return the truck, how much I fill the gas,,,etc. I did not heard any expainatuom frim him. I do not know it is nomal, but I had a few questions in my mind. I could not ask him, because of bad filling, bad situation. I just wanted to escape the uncomfortable situation. and I got out the uhaul like running out. It was a very bad experience woth uhaul i the morning. I rwcommand you to more care about employee educatuon, especially on responding customer.

Dong Jin L. 
Clasificación:
5.0

Not be overcharged for gas I put back in as the same as I left the facility.

Lena A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kurt W. 
Clasificación:
4.0

El cliente no dejó un comentario.

YANGYANG H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SREENIVASAN G. 
Clasificación:
3.0

My appointment was changed to this location. After confirming my appointment, a person from the store called me back to inform me, returning the truck back, would be cheeper than my original one way trip. From the intial quote I received, to what I was billed, was nearly $100 more. They claimed it would be $60 to $80 cheaper to drive it back, a minor inconvience but still a lie. They also changed the return time from my original order without my knowlledge. The check engine light on the truck was also on the whole time.

GERRIT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

It would be helpful to have some parking spaces for customers rather than street parking but all the staff are very friendly and knowledgeable.

Garrett S. 
Clasificación:
4.0

Great work Ken and Dalton!

SUSAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eilon K. 
Clasificación:
1.0

The front desk person was very rude and unprofessional.

VENKATANATHAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

All good

Randall R. 
Clasificación:
1.0

Equipment and service were great, but corporate is doing zero favors for this location with the lack of parking available. I had to walk 5 blocks to the nearest valid parking in driving rain (and then hail on the way back), which is also up a steep hill. I do appreciate that the staff who helped me warned me about the parking situation and helped me avoid getting towed. Once again, service was great. To be honest, the employees in the store were the only reason I didn't just cancel my reservation on the spot after finding out about the bad parking. All that said, I'll still probably come back to Uhaul after this, but I will be telling all my friends to avoid the Kirkland location at all costs due to the lack of nearby parking. Management/corporate needs to work out a deal with the mall behind the location to allow Uhaul customer parking in the lot.

CONNOR SARGENT K. 
Clasificación:
1.0

This uhaul company does not honor its offers. Would not take back boxes we bought from them with their name all over them without a receipt. They are horrid and rude on the phone. Their switch board people are even worse.

Anthony B. 
Clasificación:
5.0

Nothing to improve from my perspective. Staff were attentive, knowledgeable and friendly. ¡Gracias!

AIDAN W. 
Clasificación:
1.0

Location has no customer parking on property and you must find a parking spot on the side streets several blocks away and walk through snow and slush covered side walks to and from the business or run the risk of parking in a nearby business and being towed. Extremely poor customer service.

Alan L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Larry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIK J. 
Clasificación:
1.0

Booked a Uhaul online for 29th of December at 8AM . When I went to pick up the truck at 8AM that day, the person at the counter started saying " I have to ask my boss if I can rent the truck. I don't understand why people are renting trucks in this weather". It had snowed in the area, and poeple like me were renting trucks because their lease has expired and had no choice but to move out by end of month. I mentioned to the person that did he realize that he was being difficult? At which he basically said he did not care. I mentioned to his boss and he did not seem to care either. But things did not stop here. I was told that my renting time was moved to 9PM and that I was sent SMS and email. I had received none. I left and came back at 9AM and collected the truck.I returned the truck around 2:30, with total driving distance of just 4 miles based on the odometer . Later day when I received a bill I noticed there was an extra charge of 2 Gallons of gas. I called the store and mentioned that. The owner Ken picked up the phone, looked at my order and then said he will call me back. He never did.

Manish S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike W. 
Clasificación:
4.0

Long wait but it got done. Truck only had 1/4 tank but it worked out.

CHARLES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIKHIL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan T. 
Clasificación:
1.0

Get a universal policy regarding holding of reservations.

Maureen M. 
Clasificación:
5.0

The rental agent was wonderful. They gave us a decent deal if we drove it back, moved from Seattle to Spokane. The truck was not maintained well. The windshield wiper tank in the truck had a hole in it and as you put fluid in it would run right out. Very dangerous as it was snowing in the pass. Uhaul let us leave the car in Coeur d Alene and did not have drive it back to Seattle in the great deal they gave us. It would be $1000 to do the one way drive. They did not charge us extra. Thank you uhaul

Michael W. 
Clasificación:
5.0

All GOOD!

CHESTER S. 
Clasificación:
2.0

I felt the person on the counter was rude and I was disappointed with his counter after a very helpful experience at the pick up location. Not to plan to come to this location again.

SHAUR L. 
Clasificación:
2.0

The staff has always been unfriendly but today was really bad. I understand that his coworker was not there and he was alone to cover the load but he was rude to me and downright mean to another customer (an elderly gentleman) who had returned per the employees request only to be refused help.

Pamela P. 
Clasificación:
5.0

Friendly and helpful

Ryan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Newton W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ethan C. 
Clasificación:
5.0

Ditch the smart ass redhead young man who so rudely assisted me when I returned the truck. Total opposite of the gracious welcome I received when I checked out the truck yesterday. Up until the return this was my best experience with u-haul.

DAVID P. 
Clasificación:
3.0

I wasn't told until I arrived at the store location that I could not leave my car there. If I had been told that earlier, I would've had someone drop me off. Instead I had to walk in the rain to the nearby Costco parking lot and leave my car there. Then I spent the whole day praying it wouldn't be towed. When I returned from dropping off my car at Costco, I had to walk a few blocks in pouring rain. I had no rain gear, so I spent the first part of day soaking wet and miserable. It was a very uncomfortable experience and I'm disappointed in the store's service. The only saving grace was the salesman who helped me and apologized profusely for the fact that the store doesn't let people know the parking situation ahead of time. Also, your $19 rental cost is misleading. My total cost was over $100.

DEBRA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy A. 
Clasificación:
3.0

you could try having the truck I rented instead of a smaller one with no ramp

ZYLPHIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISRAR A. 
Clasificación:
5.0

Nice service and great people

RAMON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRACE S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Brandon M. 
Clasificación:
5.0

The cahsiers wee very friendly and helped us out with a lot of questions. they also pro-actively made us aware of best place to park and very upfront and helpful on letting us know how to return the equipment when we were done using it.

Sankalp G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
1.0

I didn't rent a Uhaul. How'd you get this info?

Douglas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth G. 
Clasificación:
3.0

The truck had trash in the cab from the previous user, engine light was on, headlight control cluster was punched in, and the transmission sometimes had difficulty up-shifting into 2nd gear without a hard jolt. Worst of all, UHaul policy states that since I was a couple hours late I had to pay for an extra day but couldn't keep it for an extra day.

DANIEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEINO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIROSLAV P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri H. 
Clasificación:
5.0

Your top notch, the Best and professional. Gracias.

Eddie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBIN G. 
Clasificación:
5.0

The two young who works Kirkland locations, give me amazing customer service. Gracias

LALISE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AINA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan T. 
Clasificación:
5.0

Great customer service. Really went above and beyond customer service. Will keep coming back for my moving needs!

NANCY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valentin K. 
Clasificación:
5.0

Was in and out very fast , probably the fastest out of the many times I have used uhaul. Keep it up!!

Louis L. 
Clasificación:
5.0

Thanks for the excellent service! Everything was smooth and easy check in/out! Everybody at the rental office was very friendly.

Justin M. 
Clasificación:
5.0

The only problem I had was getting a text that we might not have a truck available. That caused a lot of stress & confusion. Otherwise it was a good experience.

Alane M. 
Clasificación:
5.0

can't think of anything right now.

Blanc W. 
Clasificación:
1.0

There is no where to park a vehicle when you rent a U-Haul! Can't leave it there, can't leave it in the place behind the U-Haul! Was told to park in Costco, where they immediately told us we would be towed. Just bad service

Juan D. 
Clasificación:
1.0

It was the worst Uhaul experience I had in my life. The main problem was the employee that helped me. He literally genuinely didn't want to be there. His attitude was unbelievable, extremely rude, and just not inappropriate. He ignored me, he didn't even read me about fueling gas. Like I said, he basically hated people coming in. Let him go or this Uhaul location will go down to 1 star from it's current 3 star rating. If you are the manager who is reading this, you need to contact me.

Jae I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray S. 
Clasificación:
4.0

The rental place itself looks a dated but overall the service was prompt and clear and the equipment all in great shape. I will be back for future rental needs.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARRIE F. 
Clasificación:
5.0

I have worked with Ken and team at UHaul on 85th in Kirkland many times and everything is always impeccable. I was nervous for a long drive but the truck was in excellent shape, ran well, and they gave it to me with a full tank. decreased stress.

Ann P. 
Clasificación:
4.0

Truck steering was a little wobbly. Rest of the equipment and services were good.

Jitendra N. 
Clasificación:
2.0

Location doesn't have parking. Waiting time at check in is typically 30 minutes despite all check in already done on the phone.

Roland L. 
Clasificación:
2.0

The office smelled like cigarette smoke and there was a long and slow-moving line. We had booked a pick-up at a different location and we were moved 3 times to alternative pick-up locations. This one was >40 minutes from our house and added significant stress to our move.

Patrick N. 
Clasificación:
1.0

I was asked to leave as the invoice would be delivered via email. The next day I got an invoice for multiple days, when I rented the unit for only one cat as clearly stated in the same invoice. Multiple emails to management and the issue is not solved. I will report to the Better Business Bureau and never do biz with this location again.

Luis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suneel S. 
Clasificación:
5.0

Nice people

Gregory H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARSEN G. 
Clasificación:
5.0

Ken and his team are awesome.

Ryan M. 
Clasificación:
5.0

Ken did a great job.

Robert C. 
Clasificación:
5.0

Garrett the guy who helped us was courteous and professional. I'd definitely go back to this Uhaul location and I'd highly recommend them. Thank you Garrett!

Rafael V. 
Clasificación:
5.0

I received excellent customer service during all aspects of my truck rental. Thank you to the highly professional employees.

Barbara W. 
Clasificación:
2.0

When picking up the truck, the attendant at that time barely answered my questions. On returning the truck, I asked the attendant if he wanted to check the gas and the condition of the truck, he said no and kept doing what he was doing but took the keys. Then when I received the e-mail, he had charged me for gas though I filled it with $10 from Costco and I asked him if he wanted to check it. I wanted to confirm with him everything to avoid any surprises but would not give me the time.

Suzanne F. 
Clasificación:
4.0

It was very very inconvenient to have to park my personal vehicle a few blocks away at a near by COSTCO. The clerk said that the parking lot nehind the UHaul location was a tow away zone so I would need to park my car farther away, while there were empty spaces right in the stores parking lot. This is such a terrible policy.

Roland H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL N. 
No se han enviado comentarios para esta ubicación.

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