Customer Reviews for U-Haul of Kirkland

10,789 comentarios

12000 NE 85th St   Kirkland, WA 98033
(E 405 Exit 18)

(425) 822-4134

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    8 a. m. - 6 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(425) 822-4134

12000 NE 85th St
Kirkland, WA 98033
(E 405 Exit 18)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    8 a. m. - 6 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The truck had 99k miles on it and no rear view camera. Hard to drive without rear or side visibility. Need to modernize trucks fleet and retire >60k miles trucks.

Hrishikesh J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anjul P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis G. 
Clasificación:
1.0

It's been 8 hours since I returned truck and I have not received an email regarding return nor have I received notice of refund for 1/4 tank of gas.

Stephen S. 
Clasificación:
1.0

The pick up went perfectly fine. The customer service agent helped me with the pick up process. I asked if I could park in the location since I was the only one picking up UHaul, I was generously allowed to park my location on site. When I came to return the UHaul the associate working in the parking lot Darlton disrespectfully told me that it was not allowed to park in the UHaul parking lot and he was about to call towing company to get my car towed. I told him that I had taken prior permission to park on the site but he kept yelling and being disrespectful. This was uncalled for and I am truly disappointed in the customer service provided at drop off. The customer service agent simply provided me number of the store manager (Jake) on hearing about the incident. Unfortunately on calling, the store manager did not pick up neither called back. I understand that the policy could be incorrectly explained or misunderstood. However, rude behavior to customers is definitely not appreciated. You can easily explain the policy politely. I have always had a good experience with UHaul so decided to take the time to let you folks know of the experience.

Aishwarya M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory D. 
Clasificación:
3.0

Gentlemen checking me in was nice and pleasant. Only issue is the time this locations hours on the website. I booked for 8-12 and got there at 8am but was told didn't bit open til 9am. U-Haul needs to fix and not waste customers time!! I don't blame the workers at that location but whoever is responsible for not changing this issue!

Stephen N. 
Clasificación:
1.0

Parking is terrible, the truck wasn't clean and we got charged a cleaning fee for answering no to the question "Is the truck clean enough for the next family to use?" when returning the truck.

Veronica R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo G. 
Clasificación:
3.0

They quoted us a charge and it was a lot more than we expected

Kara W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin J. 
Clasificación:
5.0

I think there might have been a check engine light .

andrew P. 
Clasificación:
1.0

After returning the vehicle in less than 3 hours I was quoted an additional charges for a damage that I didn't cause. I was not even contacted about it. An arbitrary accident time was set in the report, although the vehicle was not scratched with anything

AHMET E. 
Clasificación:
1.0

I weas charged with damages I haven't made. My repeated attempts to talk to the manager were unsuccessful. For two days of callin I was promised that the manager will call me back which he never did. Then I went to the location twice, last time the manager was there in the back but make me wait for 30 min and never came up.

Armen H. 
Clasificación:
5.0

Charlie was absolutely amazing! Very informative, kind and helpful. Moving is stressful and Charlie made it so much easier. You should have more people like Charlie!

Veronica E. 
Clasificación:
5.0

Keep up the good work, my first experience with this U-Haul location was back in 1991 when I turned in a trailer that I had towed all the way from Revere, Massachusetts. I have rented a number of vehicles through this location and have never had an issue. The manager I worked with this time was both courteous and professional.

Thomas M. 
Clasificación:
5.0

Overall really good experience, staff was helpful and friendly. The van worked perfectly for moving our daughter and pretty clean (windshield needs a really good cleaning). Online app was a little frustrating as I was encouraged to check in early but it would not let me complete/save info so I had to re enter info and upload drivers license photo twice.

Jeff W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Haoran Y. 
Clasificación:
3.0

The location is on the corner of two very busy streets which makes it hard to get in and out of. The people are great, just the location is difficult.

William L. 
Clasificación:
3.0

This location is convenient and had a good selection of trucks. The online truck reservation process was easy and we selected the mobile pickup option. However, the actual process of doing the mobile pickup didn't work when we arrived so we had to go inside. The service was fairly slow and less than exceptional, though nothing horrible. The drop off process was also fairly slow, but we paid what we expected and ultimately got what we needed.

Wilhelm A. 
Clasificación:
5.0

Excellent customer service!

Connor K. 
Clasificación:
5.0

The Hitch guy was my best experience with u haul. I had several contact with you ha haul with only bad service. when it came to the hitch he made my day, great service, he helped me out of a not so good treatment to great. He got on the job right away the best I have ever seen.

Cheryl B. 
Clasificación:
1.0

got charged a random $40 after i paid everything

Coltrane S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KAI W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John O. 
Clasificación:
1.0

El cliente no dejó un comentario.

Maro E. 
Clasificación:
5.0

El cliente no dejó un comentario.

raijieli K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valentin K. 
Clasificación:
1.0

Worst customer service didn't explain about the hidden self service charge . Added fuel charge even though I filled up the gas. Bad experience with uhaul

Sadha P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Julie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

Iove the simplicity of the service.

Roger C. 
Clasificación:
5.0

I have never had a bad experience. I cannot remember the guys name that helped, but he has always been great to work with.

Roland H. 
Clasificación:
1.0

Charged me double fee. I need to call customer service to get the money back. Wasting my time.

Ge L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray A. 
Clasificación:
5.0

The whole process was seemless from booking online to checkin and obtaining the truck. The equipment was really clean. Such a pleasant experience and efficient. Check out was just as easy. Thank you UHaul I will definately be using again and refer to all my friends!

Shane M. 
Clasificación:
4.0

Rental location has somewhat awkward ingress/egress and on-site circulation. Service on pick-up and drop-off was excellent.

Chris L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
4.0

When you drop off don't make it seem like an inconvience that I want an actual copy of my reciept and not one just emailed. I wanted to see what I was going to be charged before I left. Make sure the customer knows they can leave with the printed reciept and don't just leave us waiting at the desk. Checking out the truck Tuesday morning was excellent!!!

Abigale T. 
Clasificación:
4.0

Difference of opinions on gas level ended up costing me $12 for 2 gallons of gas when I only drove the van 9 miles. 4 mpg for a cargo van is completely unrealistic.

Philip V. 
Clasificación:
5.0

Super easy drop off using the 24/7 option! Really east location to get to off the 405 freeway.

Michelle T. 
Clasificación:
1.0

This location is full of scammers and rude and unhelpful staff. Avoid at all costs.

Samuel P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kiersten K. 
Clasificación:
2.0

Do NOT let your customers reserve vehicles they can't end up using because they don't have a credit card on hand.

REESE C. 
Clasificación:
2.0

El cliente no dejó un comentario.

KAI W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Evelyn B. 
Clasificación:
5.0

Triston was really helpful and super friendly. He is great with customers. ¡Gracias!

Duuta S. 
Clasificación:
5.0

Very good

Paulo F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Surya J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew R. 
Clasificación:
5.0

Tristan and his team are great. They have always been professional, courteous and timely, it is a pleasure working with them.

Michael O. 
Clasificación:
5.0

Great job & on time

Ronald T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sue C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger G. 
Clasificación:
4.0

El cliente no dejó un comentario.

emanual B. 
Clasificación:
1.0

I would not bother with this location, nor will I ever recommend them to anyone!

Gilbert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

kirill A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kolin T. 
Clasificación:
5.0

Smooth

Todd B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sambasivam R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Weijie O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrzej M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew P. 
Clasificación:
2.0

the person inside was hiding he didn't want to attend anymore. I didn't like the return process because I needed to talk someone about my issues. not even on the phone.

Maria D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fredrik J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pat S. 
Clasificación:
5.0

Nothing else. Great place. Great price. Very professional people. What else could you ask for?

CESAR C. 
Clasificación:
5.0

Side mirrors needed cleaning. Van was in great shape and easy to checkin and out.

Laurie K. 
Clasificación:
3.0

Actually include the dolly and blankets that I paid for. But thank you for doing the refund.

Katherine E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter C. 
Clasificación:
5.0

Need Cruise-Control for all Vans & Pickups. Is great. Thank you.

DAVID R. 
Clasificación:
5.0

Not a thing; no complaints whatsoever

Marvin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrei P. 
Clasificación:
5.0

Fast and friendly, and he took time to talk about some of my concerns about leverage from larger bike racks.

Heath S. 
Clasificación:
2.0

The "Mileage Out" was incorrect. I asked the staff who helped to checkout to correct. He as not willing to correct. He asked me to it online. I did not see any option to correct it myself. I called the customer care and they put a not about the correction needed. When I went to return the return it was told they cannot correct it. I was charged for the extra mile that I did not drive.

BIVIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie W. 
Clasificación:
5.0

Van needs a oil change and bath but great customer service and great access and availability super services

steve W. 
Clasificación:
4.0

New counter person needs a little more training. Difficulty with registering me for my dolly rental.

Joel P. 
Clasificación:
3.0

El cliente no dejó un comentario.

santo C. 
Clasificación:
5.0

Love the fast rental return, good job.

fuk chun L. 
Clasificación:
5.0

Fast service, good communication, and fair price than most specialty retailers

Almav H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joe D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW T. 
Clasificación:
4.0

The hitch installer John was communicative and top notch. The inside office workers are not very friendly which is a bummer

Jessie L. 
Clasificación:
4.0

Improve customer parking! Was chock-full of U-Haul trucks.

Michael B. 
Clasificación:
4.0

staffing is understaffed and stressed

Robert C. 
Clasificación:
4.0

El cliente no dejó un comentario.

collin S. 
Clasificación:
5.0

Is the best service, no need to improve anything…

manuela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

john C. 
Clasificación:
5.0

Sage was awesome! I will definitely be back for any future trailer hitch installs!

Eric W. 
Clasificación:
2.0

El cliente no dejó un comentario.

DANIEL G. 
Clasificación:
5.0

Parking area for customers. Customer service rep was great, knowledgable and helpful.

Ty C. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Propano

    ¡Servicio de propano entregado directamente en tu puerta!

  • Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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