Customer Reviews for U-Haul of Kirkland

9689 comentarios

12000 NE 85th St   Kirkland, WA 98033
(E 405 Exit 18)

(425) 822-4134

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 8 a. m. - 6 p. m.

Services at this Location:

Contáctanos

(425) 822-4134

12000 NE 85th St
Kirkland, WA 98033
(E 405 Exit 18)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 8 a. m. - 6 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

SARVESH G. 
Clasificación:
3.0

Customer service was good, I do not like that I have to park on the street, they should have parking inside the mall they are located.

Renaud M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Filip T. 
Clasificación:
5.0

This was so easy and the van was fun to drive!! Thank you so much!!!

Marisa S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

I always get great customer service!! The guys go over and above!

Lisa P. 
Clasificación:
1.0

After using the van I filled it before returning it exactly where the gas level was and yet, I was charge. This is a ripoff. Its a shame and will never rent from uhaul again. How dare you for such. I have been renting a long time never have I been disgraced and ripped like that. Is it because of the covid? Or a new scheme? This is a shame

Richard A. 
Clasificación:
5.0

The team were Great!

Eddie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank J. 
Clasificación:
5.0

I like to rent uhaul truck in Kirkland very close where I live two years I have rent uhaul truck in Kirkland Excellent customer service.

Hong S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EZZAT HENRY A. 
Clasificación:
5.0

As busy as it was, the employees working on Friday 4/2 and Saturday 4/3 were very organized and efficient in taking care of the customers needs. There wasn't any standing around. Thanks, Rodney Fukuma

Rodney F. 
Clasificación:
4.0

Treat everyone the same. But they made good. Things happen. HAPPY Easter!

Eddie B. 
Clasificación:
3.0

Your 24/7 check in through the app and your website is AWFUL. I tried 5 times. It crashed over and over. 2 hours prior to my pickup I was texted and asked to upload my drivers license, which I did. Upon arrival I signed into the app where it again asked to upload my license. Strike 1. Then it asked for a contact, which I input. Then it crashed. I started over. It asked again for my license. And then again for a contact. I put the same contact I initially put it and it said I couldn't put it because of the phone number. Obviously it remembered from the previous session and through me an error. Strike 2. I minimize the app to get another contacts phone number, open the app back up and it crashes again. Strike 3. I start over. Go through the whole thing again, enter another contact, then get to a screen where it gives me a truck number. The truck isn't in the lot. I say cannot find truck. App crashes again. Strike 4...!? I start over. Go through everything. And yet again need a third contact because your app won't accent my contact 1 or 2. Strike 5. I again get to the truck screen and it's telling me to find the truck that isn't there. I say it's not in the lot and then it gets me to another truck. I located the second truck and then the screen tells me it needs to authorize me. It waits and waits and tells me to start chatting with a rep. I send 4 messages in 5 minutes and get no answer. Strike 6. Finally someone replies and says they cannot verify me. They give me no solution or reason. Strike 7. I give up and finally go inside. The attendant who is fetching vehicles doesn't know how to wear a face mask properly and has all of his nose and most of his mouth exposed. Strike 8. I finally am given a truck after being onsite for 30 minutes. I start driving and then the check engine light comes on. Strike 9. Three strike outs, inning over, horrible experience. I haven't been this disappointed with a rental truck in my life. You need a new app with engineers who actually know how to code. You need to maintain your vehicles better. You need to figure out how to not ask for the same information over and over. If I give you my license once that should be it. I'm now concerned with the protection or my Information in your system as you don't seem to know how or where it's stored. There needs to be better training for your workers on COVID protocols and what is acceptable and not acceptable. Also, no one asked me to review the truck, check for damage, no one told me about the gas or mileage. No one verified anything with me. Terrible service, terrible vehicles, terrible app, terrible experience.

Kimberly M. 
Clasificación:
1.0

I need to preface, I've used this location many times and think overall it is great. However, my experience with the 2 gentlemen that were there when I picked up were the worst I've ever dealt with. They were rude to me when I got out of my car which is whatever, they were doing there job to make sure I wasn't just going to park in the way, but when my fiancé asked them where she could move her car the guy was a fucking sarcastic prick. I work in hospitality and would never use the tone or say what he said, so unfortunately with that experience I will not ever use the Rose Hill location again.

Ryan O. 
Clasificación:
5.0

Hi, I would like to let you know that your staff was very professional and helpful. It was a pleasure renting from you. Thanks, Charles

Charles L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNOR L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kanar A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luiz V. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON LEE H. 
Clasificación:
5.0

Everything was very good and fast.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcelo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connor L. 
Clasificación:
3.0

Better parking

Stanley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yevgeniy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart J. 
Clasificación:
5.0

I've rented from here many times. Always a great experience. Customer service is good and you get in and out quickly. Never had any issues with the vehicles. Will continue to be my go to for rentals!

Cynthia S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ajay M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABHISHEK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANGUY M. 
Clasificación:
3.0

On-site Customer parking would be helpful. Staff were friendly and the truck worked so i was able to get the job done. ¡Gracias!

Alexander M. 
Clasificación:
5.0

I forgot to grab my sunglasses in the van after I dropped it off. I went in to retrieve them and was amazed when he went right to them, held them up, I said yes and I walked out wearing my shades.😀

Kathryn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
4.0

Although the customer service was pretty good but uhaul could improve upon walking through a customer better if he/she is new to using a truck. The trucks although in mint condition could be tech savy like having backup cameras, Lane changing assistance and power windows etc to make it easier for customers to get comfortable.

AKSHAY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan R. 
Clasificación:
5.0

Nothing, first class service, as always. ¡Gracias!

Jill J. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHERYL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lola J. 
Clasificación:
5.0

Excellent location and always helpful

EILEEN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROLANN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

IVAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilberto A. 
Clasificación:
5.0

The staff was very friendly!

So B. 
Clasificación:
1.0

The clerk did not log in the equipment when handed the key. The clerk did not check to see that the truck was turned in to the wrong location. It was not until two days later when the correct drop off site called to ask where the truck is. I was charged for their mess up. I should charge them for the emotional turmoil. Never again.

Mary M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hector P. 
Clasificación:
5.0

Very good experience!

DOUGLAS G. 
Clasificación:
5.0

The customer service was great. Everything was explained thoroughly and there were no surprises. Even told me where I should park my car so it wouldn't be towed. I appreciate getting good service as it is rare these days!

Paula A. 
Clasificación:
5.0

Great customer service employees!

FRANK T S. 
Clasificación:
5.0

Great customer service! Keep doing what you are doing

BALAJI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan T. 
Clasificación:
1.0

I am a returning u-haul customer. I am very happy with the services u-haul offers. However, I had a bad experience with the location (12000 NE 85th St, Kirkland, WA 98033), hence the 1 star. The tall, caucasian person having an unusually long beard (I wish I knew his name, he appeared to be the manager) at the location told me that the trucks are 'useless' in snow. Since there was a forecast for Friday evening (Feb 12, 2021), the day I was going to use the truck, he told me to keep the truck at my location and bring it back whenever it is safe to do so, and that there will not be any additional days of charge. On Saturday morning, at 8:45 am, that person called me and told me to keep the truck till monday and that we can discuss the return on Monday. The monday came and he never took my calls. I ended up talking to the customer service and the rep told me that I need to return the truck on Monday even though there was a terrible snow lying on my street. I was told that if the truck is stuck in snow then I will have to tow it out and I will be responsible for all the associated costs. These are the things that the uhaul locations need to clearly explain to the customers so that we can explore other options like Penske.

MOHAMMAD B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Moe S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan T. 
Clasificación:
5.0

Very helpful, local rental saved me $50 dollars, compared to online rental.

DENNIS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK M. 
Clasificación:
5.0

Customer parking

Dominique J. 
Clasificación:
5.0

The gentleman who got us underway was very good!

doug M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ion V. 
Clasificación:
3.0

Other than being a little short handed on staff members. It was just a normal rental location. Had to wait for about 15 minutes to pickup equipment. Same situation after I returned Equiptment. The store needs more staff. There a very busy location. Staff was friendly and professional. Nothing out of the ordinary.

Christopher A. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANGUY M. 
Clasificación:
1.0

Dishonest, bogus charges added, charged for gas when returned with more than I left with. Avoid.

JAMES ALEXANDER H. 
Clasificación:
5.0

Super helpful, friendly and attentive service. They helped me decide (10 foot vs 15 foot) and made good suggestions (renting blankets) that made my move less painful. Checking the vehicle out and turning the vehicle back in was fast and easy. The only downside is parking your own private vehicle far away (maybe they can acquire some of the nearby empty business lots to put trucks there?) Very happy with my experience.

Walter I. 
Clasificación:
3.0

every single time I try and rent a 15 ft truck “something happens prior” and instead of a phone call saying hey truck was damaged and proactively searching for a replacement. Also start charging customer that affect other people rentals in this case the person was several hours behind schedule. So fine them for not giving notice sooner. Had to make a double trip and took 3 times as long to complete. You discounted the millage so thank you for that but time and hassle was never addressed. The lack of a ramp has done a number on my knees and back :/

JAMES WESSON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINE LAUREN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEAN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

It was so quick and easy. Fastest I've ever picked up a 10' truck. Tom was very friendly and helpful. Would definitely rent from this location again.

Kimberly M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

I returned the vehicle in a similar condition as it was when I received it..

John M. 
Clasificación:
5.0

Very very easy to rent and convenient to return after the closing hour. Will rent at this location again.

Cao M. 
Clasificación:
3.0

The mileage rate is miss leading. You advertised $1.19 but charged it to $1.69. No where did you advertise a higher rate for Saturday.

Alan D. 
Clasificación:
5.0

There was a young man who helped me get my car parked in the right place. Very nice. The truck was just cleaned and the cleaning was thorough. Business was very easy to pay, get truck, and return it.

Jared S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA H. 
Clasificación:
3.0

Too long the wait time to get the keys

Bruno R. 
Clasificación:
5.0

Great service and truck

DENIS S. 
Clasificación:
5.0

Check went great and return was also very good

James B. 
Clasificación:
1.0

Fire the guy who was working on 01/20/2021 4pm at your location. He is not professional in his work .

Pavel M. 
Clasificación:
5.0

No, I am happy with experience. Thank you.

Lili C. 
Clasificación:
5.0

Excellent service and efficient. Good Public Relations.

Bruce L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Roman C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDSEY JOHNSON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan H. 
Clasificación:
5.0

Great place, good customer service!! The owner, Ken, has been there for decades & is the greatest! Sam

Samuel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine L. 
Clasificación:
5.0

Fastest and easiest thing I've ever done. They were very organized and answered all the questions I had. I've never rented a uhaul before so I am very impressed with how my move went and that they also had equipment ready and available to rent as well.

CARLIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan T. 
Clasificación:
5.0

Great staff. Thanks.

Ghassan Y. 
Clasificación:
1.0

The receptionist is so mean and not friendly.

Santhosh C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deanna V. 
Clasificación:
5.0

El cliente no dejó un comentario.

BHARADWAJ S. 
No se han enviado comentarios para esta ubicación.

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