Customer Reviews for U-Haul of Kent-Stow

3,884 comentarios

1227 W Main St   Kent, OH 44240
(Sr 59 W Of Ksu)

(330) 673-5585

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(330) 673-5585

1227 W Main St
Kent, OH 44240
(Sr 59 W Of Ksu)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG B. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
3.0

Reserved trail for a day and after I picked up I was informed a full day was not 24 hrs that in fact 8hrs is a day.I was double charged for what I was led to believe I had the trailer for 24hrs plus the door on back was in bad shape and was very difficult to open and close and in the process of closing it I cut my thumb.Will not rent again

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Great store... my 9th rental in about 12 mos. Dropped off after hours.

JAMES S. 
Rating:
5.0

Great Service

Dean M. 
Rating:
5.0

Let people know that if they are just dropping off the keys, you don't need to stand in line. Perhaps have a box to drop the keys with a note that you needn't wait unless there was a problem to report.

James A. 
Rating:
1.0

The person working was very nice. I do sympathize with him. It was clear they need additional training. They should not work alone until they are better trained. He did not know how to properly check in other people's equipment, add, and/or remove equipment. I understand being under staffed but this was not because of that. It was his lack of knowledge. Also, I have been charged three times on my credit card. I am calling to have it corrected.

Ritchie L. 
Rating:
4.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Jonathon S. 
Rating:
4.0

Only needed truck for 2 hrs, everything went great.

james W. 
Rating:
5.0

Customer did not leave a comment.

Lindsay B. 
Rating:
4.0

Customer did not leave a comment.

paul B. 
Rating:
5.0

Timely and very helpful.

Victor S. 
Rating:
5.0

Processing went great. No problems with Truck. Don't have any recommendations at this time. Everything went well. Thank you

EUGENE K. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

Nancy G. 
Rating:
5.0

Customer did not leave a comment.

Jedediah G. 
Rating:
2.0

Customer did not leave a comment.

Joel W. 
Rating:
5.0

Customer did not leave a comment.

Sydney H. 
Rating:
3.0

Customer did not leave a comment.

JASON H. 
Rating:
4.0

I drive approximately 30 miles round trip for a pick up. Uhaul could have transported the truck to a closer location especially since the reservation was made a month + in advance.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

linda M. 
Rating:
3.0

Customer did not leave a comment.

Lee C. 
Rating:
5.0

Customer did not leave a comment.

Carina K. 
Rating:
5.0

Customer did not leave a comment.

Don G. 
Rating:
3.0

Customer did not leave a comment.

Marty T. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

There appeared to be a hole in the muffler and the brakes were down to the rotors! The van was not safe to drive. We got very bad storms and it was frightening to think about trying to stop in an emergency. The gentleman who checked us in at the location was very pleasant and friendly.

Angela S. 
Rating:
5.0

It was very busy but the Staff were kind, patient and efficiently handled the customers.

Karen H. 
Rating:
5.0

Manager was very helpful.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
4.0

Customer did not leave a comment.

jeff K. 
Rating:
4.0

I had a very good experience with both pickup and drop off facilities

Martha K. 
Rating:
1.0

I filled the gas tank bank to where it was supposed to and they still charged 30.00 for fuel chrage.

Trent A. 
Rating:
5.0

Everything was good except you made me drive an extra 1hr 15 mins since you did not have the trailer at the north canton location which is where you originally stated it would be available.

John S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

cheryl K. 
Rating:
2.0

Rental pickup location changed from Twinsburg to Kent. It took significantly longer to get the truck due to the location change. We did not get our furniture pads that we ordered.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Jamie S. 
Rating:
3.0

Customer did not leave a comment.

Jacques-Charles G. 
Rating:
4.0

Customer did not leave a comment.

Chase D. 
Rating:
5.0

Customer did not leave a comment.

jeff G. 
Rating:
5.0

Customer did not leave a comment.

Saundra D. 
Rating:
3.0

No washer fluid and truck had been smoked in prior to me getting it and smelled like smoke badly.

Ronald E. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Alicia J. 
Rating:
4.0

My only issue is with the extra charge that I received for a late return. My sheet indicated my renal rate was a weekly amount. I used the vehicle less than a week, although it was later than the reservation for 5 days. I got back later than expected and dropped the key in the box. Did not successfully use the app because by the time it requested pictures of the cab and bay I had already turned in the key. But I was charged for an extra day. It may be your policy but it's pretty odd. Otherwise it was a very good experience. The people at the facility were very helpful and efficient.

Mark B. 
Rating:
3.0

I wish that my trailer had been available at the Streetsboro location as originally promised. But the Kent location was finne other than having to drive an extra 10 miles to pick up and drop off my trailer.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

RODNEY W. 
Rating:
5.0

Staff was very helpful and friendly.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Christina B. 
Rating:
3.0

Customer did not leave a comment.

Thomas R. 
Rating:
4.0

Equipment was fine, met my expectations, nothing issues there. Very friendly and helpful staff.

Derek F. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
4.0

Customer did not leave a comment.

Vidalina T. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
3.0

Customer did not leave a comment.

Dylan D. 
Rating:
5.0

Customer did not leave a comment.

Joanne E. 
Rating:
5.0

Customer did not leave a comment.

Todd D. 
Rating:
3.0

Not very happy didn't receive any paperwork had to go back the next day to get it every time

Kirby C. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
5.0

I actually can rent only a 10' truck, but consider the ramp is helpful, so I chose 15' truck. However, the ramp of 15' truck is too heavy to be hard to raise it up. Maybe a new design of this part can be made. But the service from people in this uhaul @kent - stow store are very nice! I appreciate their help on my updated moving schedule!

Xinyi H. 
Rating:
5.0

Excellent service at drop off. Quickly got us on our way.

VINCE B. 
Rating:
4.0

Customer did not leave a comment.

Paige P. 
Rating:
4.0

Had an issue with the right side tail lights not working. Brake, turn, hazard- nothing worked. When you turn the right blinker the left side flashed. Might have been my harness too. I think they worked on the way down.

RODNEY W. 
Rating:
5.0

The people that run the business in Kent Ohio U-Haul were fantastic but the person through scheduling could really care less whether I had a truck the next day or not and did nothing to help me. Don't think I'll be calling that number anymore.

Kirby C. 
Rating:
5.0

Friendly and fast. Made it easy and turned around a difficult day for me. Very much appreciate Chad and his team! LOVED the U Haul Tonka Trock in the window...

Andrew B. 
Rating:
4.0

You need more people working at this site.

Daniel C. 
Rating:
1.0

They were understaffed, rude, and double-charged me for a single day rental.

Joseph U. 
Rating:
4.0

Customer did not leave a comment.

Clyde R. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Elise A. 
Rating:
5.0

Customer did not leave a comment.

TIM C. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

risa R. 
Rating:
2.0

Trailer floor was rusted out

david K. 
Rating:
5.0

????

Denarius A. 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
5.0

Customer did not leave a comment.

Jill F. 
Rating:
4.0

Your system of "linking/emailing" is poor and confusing. The "help link person" was no help!

Charles G. 
Rating:
5.0

Prompt service Courteous and friendly.

William B. 
Rating:
5.0

Customer did not leave a comment.

Lori A. 
Rating:
3.0

Take little more time to explain everything so a person will get the full understanding of what they in going on..

lawrence A. 
Rating:
2.0

I spent almost 2 hours to clean the inerior and winshield as well. They gave me this 15' truck for a long ride from Ohio to Atlanta, and I couldn't even have a clean view from winshiled. (I paid more than $900 for this?!!) The cabin itself smells weird and I bough an air fresher to make it for the long ride!!! These are basic maintanence things. They have to take their business more sirious!

Hossein M. 
Rating:
4.0

Customer did not leave a comment.

COLIN M. 
Rating:
5.0

Not much to improve other than maybe some additional customer parking.

Theron S. 
Rating:
5.0

Customer did not leave a comment.

Erik S. 
Rating:
5.0

I never been so pleased with a company. They guys were very professional. I would recommend this U haul place!@ Kim Schukert

Kim S. 
Rating:
5.0

Customer did not leave a comment.

Sherry H. 
Rating:
5.0

Customer did not leave a comment.

Tamara H. 
Rating:
5.0

Well the whole point was to rent a uhaul. So the website giving one. price and then having a higher one at the store doesn't make sense. But maybe thats just how we do it.

Robert F. 
Rating:
5.0

goog people, good equipment, thank you

James S. 
Rating:
4.0

Customer did not leave a comment.

Mohsen B. 
Rating:
3.0

I had ordered both a regular dolly & appliance dolly. There were no appliance dollies at the location, so the man at the counter said he would call a local uhaul and storage place on St Rt 59 in Kent, near the Acme store to reserve an appliance dolly for us. When we arrived, the man at that location said he had not gotten a call. Apparently, the man in the Stow/Kent location had simply removed the appliance dolly from my order and never called. We were able to get an appliance dolly there. But to have customer service say they will fix a problem and then not follow up is not acceptable. Also, the 26 ft truck we had was very slow to shift from first gear to second, and second to third, and jerked when it did shift. Otherwise, no equipment issues.

Merri M. 
No reviews have been submitted for this location.

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