Customer Reviews for U-Haul of Kent-Stow

3,651 reviews

1227 W Main St   Kent, OH 44240
(Sr 59 W Of Ksu)

(330) 673-5585

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(330) 673-5585

1227 W Main St
Kent, OH 44240
(Sr 59 W Of Ksu)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Rosemarie W. 
Rating:
5.0

Had a tail light out, but it was of no consequence for the trip. Sales people at the Kent location were very helpful.

John S. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

More call center help for dropping off took us quite a bit to get our order figured out.

JASON S. 
Rating:
4.0

No complaints, went well.

Lawrence M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
2.0

The “manager” or person that was supposed to open at 9am, was late. And apparently this is a regular occurrence bc another customer waiting outside on line behind me shared he rented from the same location over the summer and waited 15mins for him to arrive. At least that was when it was warmer out. This time we waited until 9:30 and it was cold and drizzling. No apologies or acknowledgement about the wait when he got there either. He just silently walked passed everyone and opened up. And to top it all off as I said the guy behind me recognized him from the last time, but the person in front of me asked if there would be a discount for the time lost. To which your employee stated that wasn't even his store, that he received a phone call last minute to open up and he “generously obliged”. Smells like a dirty liar to me. I know all businesses are feeling the pressure of staff shortages but the gall of some people to take advantage is extremely unprofessional.

Catherine P. 
Rating:
5.0

Staff was very nice and helpful.

Cheryl K. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA W. 
Rating:
5.0

Customer did not leave a comment.

RAISSA M. 
Rating:
5.0

Great management and staff, always friendly and helpful. Keep up the good job.

John K. 
Rating:
4.0

Customer did not leave a comment.

GERALD E. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
3.0

Explain how a truck rental that is 29.99 ends up charging me 60.48 I didn't get the insurance and I don't know what the extra 30.00 dollars was for. I only put 7 miles on the truck and 7 times .99 is not 30.00 I would appreciate an explanation for what the extra charge is for

JEAN A. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS B. 
Rating:
5.0

Mobile check-in was great, but I felt going into the store to pickup and drop off might have been faster.

Tesa S. 
Rating:
5.0

Used this location many times without any issues, thank you

Jordan B. 
Rating:
5.0

Excellent customer service.

TODD B. 
Rating:
5.0

Customer did not leave a comment.

Bernhard D. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Chris is very knowledgeable and helpful.

MARY S. 
Rating:
4.0

Customer did not leave a comment.

Lori B. 
Rating:
2.0

The trailer was not cleaned out. I was asking for 24 hour rental. I picked it up Saturday at 8:00 am. So, my return time, without penalty, is Sunday at 8:00pm. Problem is they were not open Sunday at 8:00am. How can I return it without penalty? I was not aware of this penalty, either. Plus I was not aware of the option of the to return using uhaul.com/share. Then, I was informed a $15.00 cleaning fee after I had cleaned out the trailer at my home. It seems those little things add up. I called u-haul two times to learn more and how to remove the $20 + $15 fines. This additional cost could be as costly as the cargo trailer rental. The store was clean and neat. The employees were kind and respectful. The trailer was as expected and was a please to tow. The complaint I have is there is so many little things needed to be aware that was never explained. I was asked for insurance, I said no. And asked other question, can't remember, and answered accordingly. I will use your services in the future I'm sure. Its the little things that count. Dave U-haul is a wonderful service to the market and a vendor that is complete line of "HAULING". Thanks

David F. 
Rating:
5.0

Clerk was super helpful and well informed. Wish I knew his name. We picked up the Van 10/29/2021 about 530pm.

Alex G. 
Rating:
5.0

Customer did not leave a comment.

Kim N. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Terence S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Nothing, Great people, great service, good products.... Thank you

JAMES S. 
Rating:
4.0

More patience explaining the process to the customer at the pickup counter. The service representative spoke so fast that it was hard to understand or ask clarifying questions and would hardly repeat themselves.

Taylor K. 
Rating:
5.0

Customer did not leave a comment.

Neil D. 
Rating:
5.0

Great people, thanks for all the help

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

The guy who helped me was very nice and went above and beyond!

SKYLAR B. 
Rating:
4.0

Efficient but not very friendly. Got the job done and a good vehicle was there for pick up as promised.

NEEL M. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
2.0

I reserved a 20ft truck. It was guaranteed. They didn't have my truck. I got a 15ft truck that made my day take twice as long.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Bill M. 
Rating:
5.0

I can't think of anything. I have rented several times from this location in the past two years. The guy with all the tattoos is the best. He is helpful, friendly, and flat out works his tail off. That guy deserves a raise. I wish I had gotten his name. He is the best. When I picked up the trailer there was a different guy there with him that was great as well. You have excellent workers at that location.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

This location is ALWAYS pleasant and efficient. Very nice helpful staff.

MATTHEW R. 
Rating:
5.0

This is the only location close to me that opened early in the morning and it had the trailer that I wanted

David N. 
Rating:
5.0

The guys were great! I scheduled the truck for 7pm instead of 7am and they were very accommodating and found me something available quickly!

KATHLEEN C. 
Rating:
4.0

I had to switch my pick up location from cuyahoga falls Ohio to this one, because they had no one there to open the location and the new guy said the managers are not answering there phones

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

GARY D. 
Rating:
5.0

Quick and easy pickup/drop off

DENNIS O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Chad, the manager at the Kent location, is great to work with!

barbara W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

BRANDON H. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Everything was extremely easy and very clean. We would use this facility again!

Karen L. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Great service

RANDY C. 
Rating:
5.0

The trailer was very dangerous and had massive sway and at times nearly forced my truck off the road. Was an exhausting and stressful drive.

Joanne E. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY T. 
Rating:
5.0

Great service!

JEFFREY W. 
Rating:
5.0

Staff was very friendly and helpful.

Diane C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
3.0

Need to clean vans between use, smell like a ash tray.

Colin M. 
Rating:
5.0

Grateful for a good, simple & seamless experience

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

LEONARD G. 
Rating:
5.0

Hire more people like Dillon. This person was extremely helpful, made sure I understood how to use the trailer, the return policy, and how to contact U-haul with any problems. Thank you Dillon.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Malorie D. 
Rating:
4.0

Customer did not leave a comment.

VINCE B. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

Neal F. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Neil D. 
Rating:
4.0

Customer did not leave a comment.

Neal F. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Requested furniture dolly and they said theirs was stolen so it really put a damper on things. I am not so young and trying to move heavy things is an obstacle for me. The customer service was horrible, been to better places. Me personally, I will not return to this location

Deborah L. 
Rating:
5.0

Inside of cab was not clean

EUGENE W. 
Rating:
4.0

Customer did not leave a comment.

Stanley Y. 
Rating:
4.0

Customer did not leave a comment.

MARC W. 
Rating:
5.0

Customer did not leave a comment.

Justin O. 
Rating:
4.0

The staff was excellent!!

KATHLEEN V. 
Rating:
2.0

There was trash left in the truck when we got it. We ordered furniture pads when we booked the truck and when we showed up we were told that they didn't have any. The representative was fairly rude about it. Why were we not notified when booking? We had to scramble and drive to Streetsboro to get the pads while your representative basically said sorry about your luck. Luckily we don't need to rent a moving van often, next time though we will look for other alternatives.

DEAN A. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
4.0

We are satisfied with everything!

BARBARA J. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
4.0

Customer did not leave a comment.

BRYAN W. 
Rating:
5.0

Keep up the good work.

Benjamin O. 
Rating:
3.0

Place was nice but over all a little pricey

ELLEN B. 
Rating:
3.0

The truck I rented had the tire warning light on the entire time, and the employee told me that the truck had a bad tire sensor. Not to worry he said. He never offered me another truck or warned me about it ahead of time. I only found out about it when I started the truck. Also, I only drove 49 miles; however had to put in a total of 5 gallons of gas to fill the tank before returning the truck. Obviously, the tank was NOT completely full when I picked up the truck: however, when I told the Uhaul employee he could have cared less and ignored the complaint. Very poor service.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

Peter V. 
Rating:
4.0

N/A

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

WARREN S. 
Rating:
4.0

Customer did not leave a comment.

Jesse K. 
Rating:
5.0

Customer did not leave a comment.

KELVIN V. 
Rating:
4.0

I was a little upset that I had to go an hour away to pick the truck, so that was very inconvenient to me. I feel that doing business was ok. Ty!

CARMELA E. 
Rating:
5.0

Customer did not leave a comment.

ASIA S. 
Rating:
4.0

Customer did not leave a comment.

EDWARD A. 
Rating:
5.0

My rental experience was perfect so just keep up the good work.

Lee B. 
No reviews have been submitted for this location.

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