Customer Reviews for U-Haul of Kenmore

4539 comentarios

6720 NE Bothell Way   Kenmore, WA 98028
(**No On Site Parking**)

(425) 481-2174

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(425) 481-2174

6720 NE Bothell Way
Kenmore, WA 98028
(**No On Site Parking**)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

VENTURA H. 
Rating:
5.0

Customer did not leave a comment.

Veronica V. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

I think online it was quick and easy. It would be great if Uhaul provide some discounts either with triple A, senior citizens, veterans, or people that have use them a lot recently

DANIEL I. 
Rating:
5.0

Customer did not leave a comment.

JAMES EDWARD M. 
Rating:
5.0

This location was much easier to rent from. The person that helped me was cool and we chatting with me about different topics. It was a cool experience

Martin P. 
Rating:
5.0

none - very easy to make reservation

Stanislav D. 
Rating:
5.0

Thank you for the excellent customer service..

LAWRENCE W. 
Rating:
5.0

I'm completely satisfied with the service I received and the pick-up truck I rented so I don't know what could be improved. Keep up the good work.

Judy T. 
Rating:
5.0

They did a great job. Even stayed past their closing to help me on a Saturday night. Very committed group. Great service.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD B. 
Rating:
4.0

Michael was very pleasant to work with, all went smoothly.

KATHLEEN G. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

Nothing. The gentleman who assisted us was very helpful, friendly, professional and knowledgeable. He assisted us quickly at both pickup and return. Thank you!

ROBIN P. 
Rating:
4.0

VERY HARD to speak with people by phone & website sucks & person who TRIED to provide customer service was a jerk!

JILLIAN W. 
Rating:
5.0

Customer did not leave a comment.

LAURA B. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

The staff were great! Friendly, informative and straightforward about the rental policies. No unexpected surprises.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

DONALD P. 
Rating:
4.0

Customer did not leave a comment.

FARZAN M. 
Rating:
5.0

Customer did not leave a comment.

JANET T. 
Rating:
4.0

I do not know if my comment would fit well in this review , but there is a very big difference in between Bothell 's U haul and Kirkland 's U haul ( 85th Ave ) the last mentioned has two people ( a gentleman and a lady ) who treat customers as if they were garbage. I felt very humiliated there on the 5th of September 2021, so I remembered the one located in Bothell that always has a humanized service.

GEYSA A I. 
Rating:
5.0

Nick was so very helpful . He saved my towing day. Highly recommend Kenmore U-Haul. They have the knowledge and equipment required to complete the Job. Unlike the first stop I made at "Rockys Market" had no 3 foot pigtail to connect to my vehicle.

Michael K. 
Rating:
5.0

Every interaction was friendly, professional and helpful. Stellar staff at this location. In a year when pretty much everything is hard to get done, this was an exceptional experience. Thank you!

SUSAN R. 
Rating:
1.0

Customer did not leave a comment.

DARIELA B. 
Rating:
3.0

I was given mediocre customer service at the desk, and no information about returning the vehicle after hours which ended up being forty minutes of a glitching website and unanswered support chat messages. I eventually encountered another customer returning a truck after hours and they said when they picked their truck up, the agent had given them a description of the after hours return process and several tips for it to go smoothly. I only ended up getting through the online drop off from their advice.

LIZA T. 
Rating:
2.0

The first time I picked equipment from here about a year ago they had parking on-site and the staff were super friendly and kind. Today they didn't have on-site parking had to go to the nearest park and ride (13min walk) then the guy who i found there was super dismissive and came out as bossy/commanding, he clearly had very poor customer service skills. If I can't do everything online I won't be going back there

PETER N. 
Rating:
5.0

Nothing, thanks for a great moving experience!

JAMIERSON T. 
Rating:
5.0

It was very busy and we still received the most excellent customer service. I was very pleased.

THERESA K. 
Rating:
5.0

I really appreciate the guy (dark hair, beard) that helped me with the truck. He was knowledgeable and efficient. Give that guy a raise!

KATHLEEN D. 
Rating:
5.0

Quick and easy

HUI G. 
Rating:
5.0

Ran into an issue with an overdue bill on my name (not sure why I didn't hear about it before), so got denied the rental and was told to call a number. Would have need great to get that news during the reservation and buying all the boxes and stuff so I could have taken care of it before getting to the shop. Shop staff was patient while I sorted it out and even had the lady I was talking with on the phone call the shop to run my card there since it didn't go through over the phone. They also found me an outlet I could charge my phone a bit on, then got me out the door once all was taken care of. Also had an easy time dropping off with the self checkout. Will want to follow up on the details of that overdue bill to see exactly what/when the charges were, but just wanted to get moving since I have to move on my own.

ALEXANDER MACDON C. 
Rating:
3.0

Politeness training for staff. They got the job done fine, but the stress of moving isn't made easier by grumpy staff.

ERIC O. 
Rating:
1.0

The usual from KENMORE u-Haul. Rude. Not the check in guy. The check out guy. Kenmore u-Haul is the probably profitable but soon as anyone else move to the area people will no longer use U-Haul. I go to other places whenever possible. A 20 minute class on customer service would really help. When you pick something up the guy is always hyper aggressive about the insurance. HYPER AGGRESSIVE!

JEREMIAH W. 
Rating:
5.0

Customer did not leave a comment.

NORA B. 
Rating:
4.0

Customer did not leave a comment.

RYAN A. 
Rating:
3.0

Customer did not leave a comment.

STEVEN Z. 
Rating:
5.0

You need to increase your staffing.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

Digvijay A. 
Rating:
5.0

Nick and the gentleman, I believe Michael, who I dropped the truck off with were great!

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

BROOK A. 
Rating:
3.0

Someone needs to go through the rental trucks and do safety checks and maintenance before they are rented out. The one they rented to me was not in good repair. It was as if it had been wrecked and they repaired it just enough to be put back in service to be rented. You had to fight with steering wheel to keep it on the road. And with COVID 19 going around . I don't think it was sanitized between rentals.I told intake person about truck issues and he just kinda gave me the look of who cares. And your on line app is not user friendly. I will not ever use UHaul again. A really bad experience.

JULIE K. 
Rating:
4.0

The mileage calculator/odometer on your cargo vans are incredibly inaccurate. I borrowed this cargo van to go SIX miles round trip from where I picked up the van, and I was charged for nearly 29 miles. That definitely doesn't add up.

Lee A. 
Rating:
3.0

Customer service was an angry guy who yelled at a customer returning the vehicle in the wrong place and then cursing him out to himself in front of me. The trailer had a dent that was not indicated on the checkout but I'd did appreciate being able to upload my own photo. But I was thinking shouldn't that have been documented when it was returned

ERIC B. 
Rating:
2.0

One of the employees or perhaps the owner was rude and insulting. I felt like I had to go along with what he said if I wanted to get out of there. He eventually helped us but did insult my boyfriend's truck. He told me to look at the pictures to approve or disapprove the pictures of the trailer. There was major damage on the fender that did not show up in the pictures. The pictures were also mislabeled drivers and passengers sides. We pointed that out and he seemed hurt because he said he put those pictures up. He told us to just approve the pictures even though there was a lot of damage. We were too nervous to do so. We disapproved the pics and took some of our own because we didn't want to get blamed for the damage. Things went fine bringing it back in.

DARA P. 
Rating:
5.0

Customer did not leave a comment.

FRANK W. 
Rating:
5.0

Even though they were crazy busy i got the personal attention i needed as a first time renter. Thank you!

SHANNON M. 
Rating:
5.0

have more desk agent there was a bit of a lineup

MARIO B. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN G. 
Rating:
4.0

Customer did not leave a comment.

Brick B. 
Rating:
3.0

Customer did not leave a comment.

Susan K. 
Rating:
5.0

Customer did not leave a comment.

JOE MICHAEL I. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Great service and friendly staff. Got everything we needed and it was all so easy and fast! Highly recommend this location!

SHANNON M. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN D. 
Rating:
5.0

Make some provisions for parking nearby

GREGORY G. 
Rating:
2.0

Customer did not leave a comment.

HEIDI L. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN THOMAS H. 
Rating:
1.0

If you want to improve the experience for the next customer, start by not overcharging them. Next, I would suggest that if you send out an email stating that all questions and inquiries should be sent "here". Then you should be prepared to answer any emails that come in. You already wasted my money, why waste my time too?

Jesse W. 
Rating:
5.0

Customer did not leave a comment.

JEREMY L. 
Rating:
5.0

Staff was super helpful and quick to get my vehicle and check it back in again. I will definitely rent again! Very satisfied!

CAROLYN A. 
Rating:
5.0

Very helpful and efficient staff.

LORENZO S. 
Rating:
5.0

Customer did not leave a comment.

JAY F. 
Rating:
5.0

Staff was great

RYAN E. 
Rating:
4.0

I would like to reach the store by phone to ask about a refund of an extra charge. The phone call can not be reached, the call hangout after a recorded message from the manager.

Stephen T. 
Rating:
5.0

Nick the manager is very helpful and efficient. Just what you want from a moving place

JOSEPH J. 
Rating:
5.0

EFFICIENT AND POLITE

HUGH S. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON B. 
Rating:
5.0

It would help on the website to note that the 10 foot truck does not come with a ramp. Also the larger truck I rented did not have a "sissy" step, but I was able to borrow their cleaning ladder to get into it. I have rented quite a few trucks over the years/decades and this is the first one I had trouble getting into. I used my person step stool after I got home. I got out from the very high seat very gingerly, but did not need any assistance. My son has a 4×4,dodge which is quite high, that I can get into... The electronics were great. This was the first time ever that I did not have someone walk me around and through a rental vehicle showing me the various features. It took a while to figure out the way to turn off the "load hauling " indicator light. There should be a sign on the dash for that.

MARIANN K O. 
Rating:
3.0

There were no staff available in the store for about 10 minutes when I arrived. This offset my entire day. The person I spoke to was gruff and resentful and didn't really seem like he wanted to be there. He didn't make eye contact and complained about other customers. People relations is *everything.* If your staff don't feel appreciated they won't make your clientele feel good about being there, either.

CATHERINE S. 
Rating:
4.0

Customer did not leave a comment.

Donna K. 
Rating:
3.0

Customer did not leave a comment.

Nagababu K. 
Rating:
2.0

Customer did not leave a comment.

GREGORY N. 
Rating:
4.0

Booked it on 99 but they moved us to KENMORE pick up which was more traffic but service good when we did arrive

RANDALL F. 
Rating:
5.0

Customer did not leave a comment.

Jason J. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS E. 
Rating:
5.0

Owner is incredibly helpful and nice. Great experience!

Kevin F. 
Rating:
4.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Employees were excellent. Friendly, courteous, and professional.

TERJE L. 
Rating:
4.0

Customer did not leave a comment.

ANASTASIA R. 
Rating:
5.0

Customer did not leave a comment.

RYAN C. 
Rating:
4.0

Customer did not leave a comment.

BRUCE KENT W. 
Rating:
5.0

Customer did not leave a comment.

Benjamin K. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY DALE M. 
Rating:
5.0

Nick (manager) is a fun guy. Good equipment, efficient operation.

RICHARD BRUCE H. 
Rating:
5.0

A clean windshield would be appreciated

Robert W. 
Rating:
3.0

We rented 12 plastic reusable *boxes* for a week at $18. At the end of a week we decided to keep them for a 2nd week. The Uhaul online site indicated that additional weeks were only $1 per box after the 1st week. When my partner returned them the following week we were charged $1.50/box. I called to inquire about the charges and spoke with Nick Demario. Nick was both confused and then *combative* over the charges. He indicated he knew nothing about reduced charges for additional weeks...and even claimed he looked at their website and found nothing on the site indicating a reduced 2nd week charge. I indicated I would send him a screen shot of the offer on the Uhaul website...He offered no resolution ...no friendly *the customer is always right* conclusion. The dollar amount was not the issue so much as the poor/combative customer *service*. Interestingly several minutes later Nick issued a $15 credit to my CC with no other commentary.

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

Undrakh M. 
Rating:
4.0

Equipment should be clean. Check in process when closed is a joke. The owner of this branch ALWAYS treats me like a king. Surveys should be done over the phone so it is much more personable-not electronic.

RANDY LEROY G. 
Rating:
5.0

Id like to commend Michael Synder for a job well done. He is very courteous and even if it is already closing time he was still patient attending our uhaul return.

Danny P. 
Rating:
5.0

This location is Understaffed and still Nick is able to provide a great customer service. He works towards keeping the rental process running smoothly.

LISA B. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

I will always be a customer at this location. Nick is always kind, helpful, fast and knowledgeable.

CHELSEA B. 
Rating:
5.0

Customer did not leave a comment.

LYNN Z. 
No reviews have been submitted for this location.

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