Customer Reviews for U-Haul Of Kenmore

5,699 reviews

6720 NE Bothell Way   Kenmore, WA 98028
(**No On Site Parking**, **Bring Additional Driver**)

(425) 481-2174

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(425) 481-2174

6720 NE Bothell Way
Kenmore, WA 98028
(**No On Site Parking**, **Bring Additional Driver**)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ben Alezizos 
Rating:
3.0

Vehicle was difficult to start, seemed to have some sort of intermittent problem with the starter. Driver's side door had a leaky seal at top which let in rain.

Carl Ringler 
Rating:
5.0

Thanks for helping us get moved!

Brooke Spear 
Rating:
5.0

Customer did not leave a comment.

Anastasia Smith 
Rating:
5.0

The Check-In process in Kenmore was great and they helped to fix the errors in the system that the people from Uhaul on the phone had made regarding the date/time for check-in.

Michelle Vercoe Griswold 
Rating:
5.0

Quick wait time with reservation, and very helpful and smooth pick-up/ drop-off

JEROME WALD 
Rating:
2.0

Overcharged for gas. I signed up for counter checkout and was told to just leave truck without any checkout procedures. I gassed up the truck to where it needed to be. If I was able to do the counter checkout with an agent I could’ve been told the gas was not right and could have gone to fill it. Paying $30 for a gallon of gas is ridiculous. Every time I deal with uhaul it is something. Always disappointed.

Damion Fischer 
Rating:
3.0

Move the displays from in front of the counter. Figure out a way to send one email. For the simple task of renting a trailer I received four seperate emails.

Bradley Hammar 
Rating:
5.0

William was great to work with he explained everything and answered all my questions making it a very good experience

deanne roos 
Rating:
3.0

Customer did not leave a comment.

Matthew Lamb 
Rating:
5.0

Customer service was amazing and the vehicle was clean and well maintained. The only issue was no onsite parking but they helped with finding good close parking.

Taunya Gren 
Rating:
4.0

I reserved a pick up truck. When I got there, there were no trucks available. They had to give me a cargo van. In addition, I got in and the gas tank wasn't full.

MICHAEL WALZAK 
Rating:
5.0

Everything was just fine

Rodger Noble 
Rating:
5.0

They were able to add my brother, who was the one towing the trailer to my reservation so I didn’t have to be there to drop it off. Very helpful.

Heavenlaya Foy 
Rating:
5.0

Customer did not leave a comment.

Ali Koohpayeh 
Rating:
2.0

I rented a tow dolly for one days use , I returned it within 4 hrs , they charged me for three days rental because they didn’t see the dolly was returned I guess .. they charged me 175 bucks for a 50 dollar rental .. what the hell , I will never use U-Haul again

Richard Carstens 
Rating:
2.0

Staff was rude

Michelle Mafra 
Rating:
5.0

Customer did not leave a comment.

jim Gillen 
Rating:
5.0

Customer did not leave a comment.

Ross Van vactor 
Rating:
5.0

Customer did not leave a comment.

PHILIP MCCONE 
Rating:
5.0

Customer did not leave a comment.

Eric Trott 
Rating:
5.0

Customer did not leave a comment.

Kent Laird 
Rating:
5.0

Customer did not leave a comment.

John Lascala 
Rating:
5.0

Customer did not leave a comment.

JEFFREY HARMON 
Rating:
5.0

It is such much easier and more efficient to call them than to use your annoying app.

Patricia Gawley 
Rating:
3.0

Customer did not leave a comment.

ARJUN ROY CHAUDHURI 
Rating:
5.0

I waited for quite a while to have someone show up to help me. The person was knowledgeable and helpful, so maybe there isn't enough people working there. She couldn't find my reservation somehow, I also noticed there was a typo on my last name. I didn't know return requires downloading the app and register an account, I'd appreciate if someone told me ahead of time. Once that's done, I need to take pictures at night, so not sure how helpful that is. I somehow left my credit card on the truck, so I really appreciated it when the store called me and I was able to get it back quickly.

ning zhang 
Rating:
5.0

Customer did not leave a comment.

Craig Anderson 
Rating:
3.0

Customer did not leave a comment.

Douglas Cheney 
Rating:
4.0

I wanted a pickup .79 a mile But the made me take a 10 ft box at 1.15 a mile I want a refund

ANDREW BLUNTELL 
Rating:
4.0

Customer did not leave a comment.

Brian Denton 
Rating:
5.0

Customer did not leave a comment.

Sarah Craven 
Rating:
5.0

Customer did not leave a comment.

Kayla Lianne Luft 
Rating:
5.0

Friendly staff. Very easy rental process. The only negative is the latch system on the 5'x8' trailer door. It was very difficult to operate to close and lock.

Joe Zydel 
Rating:
5.0

Customer did not leave a comment.

Pavlo Yakushevskyi 
Rating:
5.0

Customer did not leave a comment.

steve heard 
Rating:
5.0

Customer did not leave a comment.

Doug Bradeen 
Rating:
5.0

Customer did not leave a comment.

Chanpreet Dhanjal 
Rating:
3.0

Customer did not leave a comment.

Jeremy Galloway 
Rating:
5.0

Customer did not leave a comment.

LOUIS JAMES 
Rating:
5.0

Dakota was very helpful in all aspects of the rental process.

Ralph Cook 
Rating:
5.0

Customer did not leave a comment.

ZARIANNE MOREHOUSE 
Rating:
5.0

Customer did not leave a comment.

Daniel Nansel 
Rating:
5.0

My whole experience from arriving, and returning was truly amazing. The two employees who helped me made it quick and enjoyable! Thank you Kenmore Uhaul!

Bronte Camilleri 
Rating:
4.0

Customer did not leave a comment.

Lauren Bingea 
Rating:
5.0

Customer did not leave a comment.

Jessica Mckinney 
Rating:
4.0

The trailer was a bit dirty, but not to the point it was an issue for me. The issue I had is the trailer came off the hitch on the highway at highway speeds while in traffic. It was fairly exciting and bent up the chain loops on my hitch. I was able to get it to the side of the road and reattached without any noticeable damage to the trailer. But, that is probably something that should be looked into. It could have been a bad situation for someone less accustom to driving with trailers.

Richard Winslow 
Rating:
5.0

Excellent customer service

John leal 
Rating:
5.0

Terrific service!

mark mcgee 
Rating:
3.0

Trailer floor was loose and spongy when you would step on it. The front of the trailer wasn’t sealed and leaked water inside all over my boxes things. Side tie downs were broken in spots. Not maintained at all.

MATTHEW JURCHEN 
Rating:
5.0

great staff!

shiela howell 
Rating:
4.0

This location always has what I need and processes me quickly. These items are highly valuable as a pick up or even a box truck, is hard to locate and schedule at several locations within 40 minutes of where I live. I continue to have good experiences at this Bothel Washington location. Thanks

Douglas Noyes 
Rating:
5.0

Customer did not leave a comment.

Hannah Pangrcic 
Rating:
5.0

Customer did not leave a comment.

Snehasish Ghosh 
Rating:
5.0

Crew was extremely helpful. My hitch was a bit too big so i was able to borrow theirs and hook up without issue. They let me borrow moving equipment as well since another location didnt transfer the stuff that was supposed to be with the trailer. Great place!

Joel Henry 
Rating:
5.0

Customer did not leave a comment.

Chris Henson 
Rating:
5.0

I was turned away by a crazy man at the rockys corner location and was acceptedat this uhaul location a little ways up the road. They weren't even scheduled to accept my truck but were nice enough to make space.

Tyler Heaps 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Steinbock 
Rating:
5.0

Customer did not leave a comment.

Geri McPeek 
Rating:
5.0

Customer did not leave a comment.

Erik Victor Heino 
Rating:
5.0

The team made the check in proess flawless and quick.

William Brown 
Rating:
4.0

T y

CHRISTOPHER LEDOUX 
Rating:
1.0

Awful costumer service got yelled at for no reason. Couldn’t do there job had to do it for them

Max Golant 
Rating:
3.0

I got charged $15 for the safe move insurance even though I said I didn't need it or want it. Vehicle had check engine light displayed.

Jasmine Grove 
Rating:
3.0

Customer did not leave a comment.

Steven Ford-McNicol 
Rating:
5.0

not a thing customer service was excellent very knowledgeable helpful went very smooth extremely pleased, definitely will use again and recommend a friends.

chet norton 
Rating:
5.0

Customer did not leave a comment.

Stephen Sedwick 
Rating:
5.0

Keep it up good service

Micheale Ghirmay 
Rating:
3.0

Agent was not very friendly. Never had anyone ask to take my picture before and I have rented many many time. Yes my license but never my picture. Very weird.

Asoka Weeraratne 
Rating:
5.0

Customer did not leave a comment.

Scott Hall 
Rating:
5.0

Customer did not leave a comment.

Justin Manley 
Rating:
5.0

Small place, small team, top folk. They were engaged and responsive and quick.

Walt Armour 
Rating:
5.0

We had great customer service from helpful and knowledgeable staff. Would highly recommend this U-Haul and will be sure to stop in next time we need to rent.

John Neal 
Rating:
1.0

DO NOT CHARGE PER MILE WITHOUT SOME MILES ALLOWANCE! we are not an ATM!!! Disappointing and disgusting.

Patrick Ters 
Rating:
5.0

The guys here helped us efficiently and got us a truck on a busy day without a reservation. Good team

CHRISTOPHER ROE 
Rating:
5.0

Customer did not leave a comment.

Robin Norman 
Rating:
5.0

The service was friendly and fast. I had several questions that were thoroughly answered. I really appreciated all the great follow through.

INGRID DUNKI JACOBS 
Rating:
5.0

Customer did not leave a comment.

Frank Pampiks 
Rating:
3.0

Customer did not leave a comment.

Burt Pride 
Rating:
5.0

Don’t forget to ask about the people! The people were friendly and efficient.

Robert Moore 
Rating:
3.0

I booked twice for a different location and both times U-Haul messed up the reservation. I even spoke to a representative and it still changed not only the pickup location but the specific trailer needed. I have rented from U-Haul before and don’t understand how this happened twice. Not Kenmore location’s fault.

BENJAMIN WYATT 
Rating:
5.0

Dropped off at the night drop, nobody was there. All good.

Jeff Taylor 
Rating:
3.0

The entire experience was decent and went without issue, until the end. I showed up, the young man was quick and professional and kind. The equipment worked well. I finished early and brought the trailer back. Everything was good until this point. The older guy that unhooked it was sloppy, rude and condescending. Very unprofessional. Was hollering about how wrong everything was, my car was wrong, the other guy hooked up wrong, it never should have gone out. Said I’m dangerous and kept going on about how wrong everything was. Very offensive. I worked at u-haul for four years in a very large moving center as a manger and have been pulling my own large car trailer with this vehicle for the last 10-12 years. This man should be removed. He does not represent your company in the manner he should. In the end I went from satisfied to very dissatisfied and offended in a matter of the last 10 minutes. Get rid of him.

jerry revenig 
Rating:
1.0

1. Not change location 2 hours before pickup. 2. Fuel the FUCKING truck. 3. You charge when a truck is brought back with less gas, and pocket the money. How bout you fucking pay the customers that aren’t assholes and return a truck already fueled up, instead of being predatory pieces of garbage. And then refusing to even offer a discount and telling me I can siphon the extra gas out. That’s fucking gross. Not only will I never rent from U-Haul again, but I will actively discourage anyone from renting from you pieces of garbage.

Salim Eid 
Rating:
5.0

Customer did not leave a comment.

Donna Basher 
Rating:
1.0

Guy at counter was rude, took my picture, required local address and forced me to make one up since I didn’t live there….

Jonathan Oquist 
Rating:
5.0

Quick and relatively easy. Happy with my customer service experience.

Christopher Raines 
Rating:
5.0

Very helpful and a good experience.

Gib Aspen 
Rating:
4.0

I am getting a flat tire and had to contact customer service, I did try to call the store directly as well but I know there were a lot of trucks that were turned in right as I picked mine up so I'm assuming they were busy with that and that's why the phone wasn't answered. I had a ton of difficulty getting a hold of anyone either on the 1-800 number or the app. It was not a great experience especially being a female alone at night in the freezing cold. When I did finally get a hold of somebody it was confusing there were two different text lines coming at me that didn't seem to talk with each other.

Amy Brown 
Rating:
5.0

Service was terrific.

Victor Hara 
Rating:
4.0

The employee was fantastic

Terri Stewart 
Rating:
5.0

Customer did not leave a comment.

Melvin Campbell 
Rating:
5.0

Customer did not leave a comment.

James Soukup 
Rating:
5.0

great service, friendly and professional staff

David Frank 
Rating:
5.0

Can’t think of anything. William provided amazing customer service, he was friendly, knowledgeable, and quick.

Jeff Coult 
Rating:
5.0

Customer did not leave a comment.

Edwin Anderson 
Rating:
4.0

The check-in and dispatch of the equipment was prompt and efficient. While I had seen the many UHaul videos to prepare for using a tow dolly, I was surprised that I was not able to load my car onsite. I was directed to a shopping center parking lot nearby and had to first drive the truck/tow dolly to the parking lot, then walk back to the UHaul lot and drive my car to the shopping center parking lot. It was easily in walking distance, but not having personnel to ask questions to, or even review the loading process was a little disconcerting.

Jim Sutton 
Rating:
5.0

Customer did not leave a comment.

Mark Massad 
Rating:
5.0

The staff person who helped me was fantastic!

Tracy Gojdics 
Rating:
5.0

Customer did not leave a comment.

ROBERT STROUD 
No reviews have been submitted for this location.

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