Customer Reviews for U-Haul of Kenmore

4,659 comentarios

6720 NE Bothell Way   Kenmore, WA 98028
(**No On Site Parking**)

(425) 481-2174

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(425) 481-2174

6720 NE Bothell Way
Kenmore, WA 98028
(**No On Site Parking**)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The man at the front desk and the man that checked me in after rental were both fantastic. They were polite, and friendly, and just nice guys. There are good people in the world!

GREGORY S. 
Clasificación:
3.0

Great customer service and super helpful

John B. 
Clasificación:
5.0

Nick and his staff were great!

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNELL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN S L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandie C. 
Clasificación:
5.0

There was an irate customer in front of me. what impressed me, was how well the employee managed it. This is not an easy thing to manage. Kudos!

JAMES PETER O. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN W. 
Clasificación:
3.0

Comparatively rude and non-professional staff who were flexible and accommodating but would alienate customers from going to them next time.

ALI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

Being able to reserve, pick up, and drop off, nearly all through using my mobile phone made the process incredibly easy. There was about ten people lined up inside and I was able to skip the line to pick up my key. Those people should be utilizing the online services instead, perhaps they don't know about it.

Thomas A. 
Clasificación:
5.0

The web form ended with taking a picture of the back of my driver's license which contained all the information I just wasted 5 minutes entering manually. Why not START with that step and save your customers time?

Mike M. 
Clasificación:
5.0

Friendly service

VINOTHKUMAR S. 
Clasificación:
2.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
4.0

One truck I rented the license plate lights didn't work. And the second truck I rented didn't have any windshield cleaning solution. Which both are important and should be present. A license plate light that isn't working is considered faulty equipment and can be ticketed by police. And windshield washer fluid plays a significant role in safe operation of the equipment and also the occupants in the equipment.

CYNTHIA ELAYNE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin D. 
Clasificación:
5.0

Truck was clean and in good shape! Guys at the counter friendly, helpful, had some good tips and made sure they weren't setting me up to overpay. They also didn't mind while I waited in the store for a few minutes past closing for my ride to show up. Wish I would have thought to ask how to make the dashboard illuminate at night (assumed this would have been automatic with the headlights on, but it wasn't), otherwise everything was pretty easy and intuitive (at least for an elderly millennial). Would definitely use these guys again!

Erin M. 
Clasificación:
5.0

Customer Service was great at this location. The situation that happened was out of their control. I reserved a 26 ft truck, was downsized to a 20 foot truck (without my permission) and then when I arrived to pick up the truck, I was told it wasn't available because 1) the keys were locked inside the truck and 2) it was for round trip only (no one-way). I was then further downsized to a 15 ft. truck and was not given a discount but was given the truck at the same price I was supposed to pay for the 20 foot truck. The staff at this location was AWESOME, but U-haul really needs to improve it's scheduling issues. I also was originally told I had to drive to Bellingham (over an hour from my home) to pick up the truck. While in route, I was called by U-haul to turn around and go to Kenmore because there was something wrong with the truck in Bellingham. I lost hours from my day and had to leave a day later than planned because of this. I lost almost $500 on hotel reservations and had to throw away some of my belongings because of Uhaul. Right now the only thing about U-haul that I am happy about is the customer service.

SUSAN A. 
Clasificación:
5.0

The service is great!

MEGAN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRETT R. 
Clasificación:
5.0

Rep was friendly, knowledgeable and helpful.

MELISSA R. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROGIER V. 
Clasificación:
5.0

It's a busy location, and the guys handle it in a reasonable manner. Really appreciate customer service when you can get it.

ALINAFE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN L. 
Clasificación:
5.0

Fucking awesome customer service.

HEATH S. 
Clasificación:
5.0

Excellent staff

DONNA MARIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD F. 
Clasificación:
1.0

Train the long haired guy to talk politely and respectfully to paying customers. I couldn't believe the nerve the guy had to talk to me the way he did on the phone and in person. Definitely going to be contacting corporate about him. I will never use Uhaul again because of how he talked to me and will be leaving numerous reviews about this experience elsewhere as well. I was completely blown away that he used the tone and words he chose.

ROBERTJEFFREY M. 
Clasificación:
5.0

Lisa and Nick were great, thank you! Just one thing to note: The windshield wipers need to be replaced on the vehicle .

VICTORIA N. 
Clasificación:
3.0

El cliente no dejó un comentario.

DEBBIE N. 
Clasificación:
5.0

The check in was must more efficient then my prior experiences! Quick and professional…well done.

NEAL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqui S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA H. 
Clasificación:
4.0

You guys were great. Pick of the trailer was quick as was the break and turn light functional test. The return was super fast and efficient, thank-you. Think is the easiest return I have ever had to be honest.

ANDRE L. 
Clasificación:
4.0

The folks were very nice and helpful - but vehicles need to have solid maintenance history - especially when it comes to moving. It's a hassle to have a vehicle breakdown during a move. Luckily we were unloaded fully.

Rajesh K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISMAIL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL I. 
Clasificación:
1.0

They canceled my reservation few hours before the pickup and I lost a lot of money because of U-Haul since was not able to find other track on such a short notice!

ARTAK K. 
Clasificación:
5.0

Great service!

MARK JAMES L. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAN PHILLIP T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUANE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMMY H. 
Clasificación:
4.0

Have employees who don't mind taking a couple of minutes to verbally answer questions about the vehicle's working operation for those of us unfamiliar with driving a much larger vehicle. I figured it out but it would have been a much better customer experience to have received some guidance before leaving the lot.

MAUREEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES R. 
Clasificación:
1.0

Required check-out web page said that it could not find my account or contract. Despite this inability to use your system, I was billed $20. I will not use this location again.

SEAN L. 
Clasificación:
3.0

Not entirely thrilled about my ID being pictured by employee cell phone. Says it uploads to system and not saved to device, but in this age of fraud one really does not know. I'd advocate to change that policy.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAFI A. 
Clasificación:
5.0

Nick was excellent. Very fast and effective. He made me want to come back and recommend to my friends. The equipment was well maintained and did what we needed it to do. Thanks for being so awesome.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

Nick and his crew are very professional and efficient. They checked me in and out quickly. I rented a 20' truck, two utility trailers, and a pickup truck over the course of 5 days. The equipment worked well and made a huge difference in moving a homeless encampment. Thank you all. From reservations to check out.. you are top knotch!

MARK V. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALINAFE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JHON I. 
Clasificación:
4.0

Have random kickbacks for customers that abide by the contract and show your appreciation by rewarding random customers that strive to engage in a positive experience between businesses and customers.

CYNTHIA ELAYNE G. 
Clasificación:
5.0

Great crew of people.

LESLIE C. 
Clasificación:
3.0

1. Answer the damned phones. 2. Set me up for success. I needed the truck for more than two days. First extension online was no problem. Second extension I wasn't able to complete because you'd reserved the vehicle for someone else. It was loaded, and I had no one to unload for me. Website failed and nobody answered a half-dozen or so phone calls. Infuriating to try to communicate and be proactive and to have to deal with systems that work against me.

JONATHAN P. 
Clasificación:
5.0

This was the best experience at Uhaul I have ever had! I believe Mike was the person who helped me, and he was really on top of everything. Smoothest and fastest check in and return I have ever had.

Dustin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH J. 
Clasificación:
3.0

Equip was ready. Staff was helpful and efficient

JEFFERY B. 
Clasificación:
5.0

Nothing - great service

STANISLAV D. 
Clasificación:
5.0

Customer service and the whole staff were awesome and great to work with. I would recommend this service to anyone

Emil K. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENNIS P. 
Clasificación:
5.0

The owner and operator of this location always friendly and welcoming. Makes me want to use this location over others

Joshua B. 
Clasificación:
5.0

Easy check-out and check-in during business hours. Friendly and helpful staff. Truck was clean and in excellent condition!

CLARE ANNE I. 
Clasificación:
5.0

Even though it was very busy when I arrived and I waited around 25 minutes to pick up the 10' van, the service was excellent. I was repeatedly updated on status and treated as if my business mattered. Drop off was hassle-free, as always.

JAMES EUGENE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOLEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
4.0

Wait time was only concern, not bad but not good

JEREMY S. 
Clasificación:
5.0

Excellent quick pickup at the booked time. Gracias

GARY J. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAJINDER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

IUSTIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD LAURENCE V. 
Clasificación:
5.0

I had a great experience.

Cory C. 
Clasificación:
5.0

Cleanest moving truck I've ever rented. Owner was top notch, answering all my questions and completing the rental efficiently. Will definitely be my go-to.

KATHERINE C. 
Clasificación:
2.0

Vehicle was not in acceptable working condition. Could not fill gas tank. Had to wait more than 6 hours for roadside assistance. Also, this was not the pickup site I booked. It was 30 miles out of.my way.

SARAH ELIZABETH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael W. 
Clasificación:
5.0

I used the on-line reservation, and found it much easier and time saver. Every new customer should use it.

EARNEST M. 
Clasificación:
1.0

Nick Demario was very unprofessional and extremely rude. I extended my rental online by 2 days and when I returned the trailer he was angry and threatened to add a day onto my rental just to spite me. Turns out he changed the return time and that is currently in dispute.

KLANE A. 
Clasificación:
4.0

I did have to sweep out the trailer but the person who assisted me was working about as hard as it is for a human to work, so you get a pass on the need to sweep trailer.

TODD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

YING-HUI L. 
Clasificación:
4.0

Fix gas gauge on truck. I overspent on gas because it malfunctioned. Check transmission. It felt like it was getting ready to go.

John H. 
Clasificación:
5.0

very helpfull staff. easy instructions

CHRIS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth R. 
Clasificación:
5.0

Nothing, everything went well.

WILLIAM K. 
Clasificación:
4.0

El cliente no dejó un comentario.

YOUN C. 
Clasificación:
5.0

Staff was very friendly and professional. Very quick and efficient.

SARAH H. 
Clasificación:
3.0

El cliente no dejó un comentario.

JACKIE M. 
Clasificación:
5.0

Professional friendly n quick.

YOLANDA M. 
Clasificación:
4.0

It looks like this location could use more staff

STEPHEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN M. 
Clasificación:
1.0

Arrogant , impolite and dishonest. I had to fight for one wrongfully charged extra day of rental. He finally knew I was not stupid and he reversed the charge. Very big idiot and unfair.

THEOPHILE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alphonsus V. 
Clasificación:
5.0

Michael Snyder was incredibly helpful and remarkably thoughtful. He was responsive, communicative and kind while we figured out an issue regarding paperwork and drop off procedure. Thanks Michael!

ASHLEY C. 
No se han enviado comentarios para esta ubicación.

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    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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  • Ícono de contenedor U-Box
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  • Ícono de enganche para remolque
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  • Ícono de propano
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    Propane service delivered straight to your door!

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