Customer Reviews for U-Haul of Kenmore

4,600 comentarios

6720 NE Bothell Way   Kenmore, WA 98028
(**No On Site Parking**)

(425) 481-2174

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(425) 481-2174

6720 NE Bothell Way
Kenmore, WA 98028
(**No On Site Parking**)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great crew of people.

LESLIE C. 
Clasificación:
3.0

1. Answer the damned phones. 2. Set me up for success. I needed the truck for more than two days. First extension online was no problem. Second extension I wasn't able to complete because you'd reserved the vehicle for someone else. It was loaded, and I had no one to unload for me. Website failed and nobody answered a half-dozen or so phone calls. Infuriating to try to communicate and be proactive and to have to deal with systems that work against me.

JONATHAN P. 
Clasificación:
5.0

This was the best experience at Uhaul I have ever had! I believe Mike was the person who helped me, and he was really on top of everything. Smoothest and fastest check in and return I have ever had.

Dustin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH J. 
Clasificación:
3.0

Equip was ready. Staff was helpful and efficient

JEFFERY B. 
Clasificación:
5.0

Nothing - great service

STANISLAV D. 
Clasificación:
5.0

Customer service and the whole staff were awesome and great to work with. I would recommend this service to anyone

Emil K. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENNIS P. 
Clasificación:
5.0

The owner and operator of this location always friendly and welcoming. Makes me want to use this location over others

Joshua B. 
Clasificación:
5.0

Easy check-out and check-in during business hours. Friendly and helpful staff. Truck was clean and in excellent condition!

CLARE ANNE I. 
Clasificación:
5.0

Even though it was very busy when I arrived and I waited around 25 minutes to pick up the 10' van, the service was excellent. I was repeatedly updated on status and treated as if my business mattered. Drop off was hassle-free, as always.

JAMES EUGENE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOLEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
4.0

Wait time was only concern, not bad but not good

JEREMY S. 
Clasificación:
5.0

Excellent quick pickup at the booked time. Gracias

GARY J. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAJINDER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

IUSTIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD LAURENCE V. 
Clasificación:
5.0

I had a great experience.

Cory C. 
Clasificación:
5.0

Cleanest moving truck I've ever rented. Owner was top notch, answering all my questions and completing the rental efficiently. Will definitely be my go-to.

KATHERINE C. 
Clasificación:
2.0

Vehicle was not in acceptable working condition. Could not fill gas tank. Had to wait more than 6 hours for roadside assistance. Also, this was not the pickup site I booked. It was 30 miles out of.my way.

SARAH ELIZABETH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael W. 
Clasificación:
5.0

I used the on-line reservation, and found it much easier and time saver. Every new customer should use it.

EARNEST M. 
Clasificación:
1.0

Nick Demario was very unprofessional and extremely rude. I extended my rental online by 2 days and when I returned the trailer he was angry and threatened to add a day onto my rental just to spite me. Turns out he changed the return time and that is currently in dispute.

KLANE A. 
Clasificación:
4.0

I did have to sweep out the trailer but the person who assisted me was working about as hard as it is for a human to work, so you get a pass on the need to sweep trailer.

TODD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

YING-HUI L. 
Clasificación:
4.0

Fix gas gauge on truck. I overspent on gas because it malfunctioned. Check transmission. It felt like it was getting ready to go.

John H. 
Clasificación:
5.0

very helpfull staff. easy instructions

CHRIS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth R. 
Clasificación:
5.0

Nothing, everything went well.

WILLIAM K. 
Clasificación:
4.0

El cliente no dejó un comentario.

YOUN C. 
Clasificación:
5.0

Staff was very friendly and professional. Very quick and efficient.

SARAH H. 
Clasificación:
3.0

El cliente no dejó un comentario.

JACKIE M. 
Clasificación:
5.0

Professional friendly n quick.

YOLANDA M. 
Clasificación:
4.0

It looks like this location could use more staff

STEPHEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN M. 
Clasificación:
1.0

Arrogant , impolite and dishonest. I had to fight for one wrongfully charged extra day of rental. He finally knew I was not stupid and he reversed the charge. Very big idiot and unfair.

THEOPHILE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alphonsus V. 
Clasificación:
5.0

Michael Snyder was incredibly helpful and remarkably thoughtful. He was responsive, communicative and kind while we figured out an issue regarding paperwork and drop off procedure. Thanks Michael!

ASHLEY C. 
Clasificación:
5.0

Do a great job, no need to change anything

KRISHNADAT L. 
Clasificación:
5.0

A great team that makes renting easy.

STAFFORD M. 
Clasificación:
2.0

I haven't had a single good experience with any U-haul yet. Every time I walk into a location there is always one person there getting swamped, and they do their best, but they are forced to rush you through everything by the rapidly forming line behind you. I would be a happier customer if you were better staffed. Instead it feels like you've cut staffing and externalized a bunch of work on to me through my phone. The process mostly felt like work I had to muddle through alone.

BARTON P. 
Clasificación:
5.0

I've never had to rent a truck before & needed one to move my daughter to college. I waited to long to book a truck & I had to try e everywhere. Everything is automated & done online. U-hauls system was easy to navigate. You can reach a person if needed after booking. On site the technology was easy to use. They did have an on-site person. A big shout out to Michael at the Kenmore, Wa. Location. He was friendly & accommodating. Rare in this day & age. U-haul is my go to from now on & ive recommend to other parents.

Charles C. 
Clasificación:
5.0

Employees were excellent but site seemed very understaffed.

STEVEN P. 
Clasificación:
2.0

I put $50 of gas in right before I returned it hoping it was 3/4 a tank. It didn't quite get 2 3/4 of a tank so they charged me in additional $40.... 15.ft truck Location wasdirty inside and out. Not very friendly.

DEBORAH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN S. 
Clasificación:
3.0

It would have been helpful to have an explanation of the self checkout process prior to doing it, or at least a heads up it will take 10+ minutes.

Heather M. 
Clasificación:
5.0

Check in was extremely friendly and attentive

KENT A. 
Clasificación:
4.0

El cliente no dejó un comentario.

CALLIE M. 
Clasificación:
5.0

Great resource.

AXEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM DENNIS T. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANCIS ALDEN S. 
Clasificación:
5.0

Great experience. The fella that I dealt with was professional (I think he is the manager) and made my rental pick up go smoothly. Drop off was the same. I will use them again and recommend them. Thanks.

WILLIAM EDWARD C. 
Clasificación:
4.0

More than a single employee working at a time.

THEODORE O. 
Clasificación:
5.0

Everything is good except for not pleasant odor like garbage can inside cargo. Please Sanitize them. I would appreciate it.

KWANG HO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN W. 
Clasificación:
5.0

I was very impressed with the entire experience. The staff was professional, knowledgeable, and friendly, even though they were extremely busy. Reserving the equipment, checkout and check-in was super easy and smooth.

ROBERT PHILLIP W. 
Clasificación:
5.0

Another great experience!!! Have rented a few times from here. trucks are always ready and clean!!

Brian L. 
Clasificación:
1.0

HORRIBLE Manager. Beware, they tell you to maintain your receipt, but ing give you a paper receipt because they're trying to cut down on paper usage, but today I learned they were out of paper. So because I did not receive the email supposedly sent (could have been an input typo), I'm out of luck trying to return $40 of moving items I don't need. When I asked why them being out of paper, and no out going email records makes their problem mine, I was told to take my business elsewhere. He kept saying, we tell everyone to keep their receipts, but acknowledges they had no paper to print a receipt on. I offered my phone to him to see I did not get a receipt, he declined. Corporate found my receipt no problem!

Sandy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

VENTURA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN G. 
Clasificación:
5.0

I think online it was quick and easy. It would be great if Uhaul provide some discounts either with triple A, senior citizens, veterans, or people that have use them a lot recently

DANIEL I. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES EDWARD M. 
Clasificación:
5.0

This location was much easier to rent from. The person that helped me was cool and we chatting with me about different topics. It was a cool experience

Martin P. 
Clasificación:
5.0

none - very easy to make reservation

Stanislav D. 
Clasificación:
5.0

Thank you for the excellent customer service..

LAWRENCE W. 
Clasificación:
5.0

I'm completely satisfied with the service I received and the pick-up truck I rented so I don't know what could be improved. Keep up the good work.

Judy T. 
Clasificación:
5.0

They did a great job. Even stayed past their closing to help me on a Saturday night. Very committed group. Great service.

Scott D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMMAD B. 
Clasificación:
4.0

Michael was very pleasant to work with, all went smoothly.

KATHLEEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY R. 
Clasificación:
5.0

Nothing. The gentleman who assisted us was very helpful, friendly, professional and knowledgeable. He assisted us quickly at both pickup and return. ¡Gracias!

ROBIN P. 
Clasificación:
4.0

VERY HARD to speak with people by phone & website sucks & person who TRIED to provide customer service was a jerk!

JILLIAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

The staff were great! Friendly, informative and straightforward about the rental policies. No unexpected surprises.

MARK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD P. 
Clasificación:
4.0

El cliente no dejó un comentario.

FARZAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET T. 
Clasificación:
4.0

I do not know if my comment would fit well in this review , but there is a very big difference in between Bothell 's U haul and Kirkland 's U haul ( 85th Ave ) the last mentioned has two people ( a gentleman and a lady ) who treat customers as if they were garbage. I felt very humiliated there on the 5th of September 2021, so I remembered the one located in Bothell that always has a humanized service.

GEYSA A I. 
Clasificación:
5.0

Nick was so very helpful . He saved my towing day. Highly recommend Kenmore U-Haul. They have the knowledge and equipment required to complete the Job. Unlike the first stop I made at "Rockys Market" had no 3 foot pigtail to connect to my vehicle.

Michael K. 
Clasificación:
5.0

Every interaction was friendly, professional and helpful. Stellar staff at this location. In a year when pretty much everything is hard to get done, this was an exceptional experience. ¡Gracias!

SUSAN R. 
Clasificación:
1.0

El cliente no dejó un comentario.

DARIELA B. 
Clasificación:
3.0

I was given mediocre customer service at the desk, and no information about returning the vehicle after hours which ended up being forty minutes of a glitching website and unanswered support chat messages. I eventually encountered another customer returning a truck after hours and they said when they picked their truck up, the agent had given them a description of the after hours return process and several tips for it to go smoothly. I only ended up getting through the online drop off from their advice.

LIZA T. 
Clasificación:
2.0

The first time I picked equipment from here about a year ago they had parking on-site and the staff were super friendly and kind. Today they didn't have on-site parking had to go to the nearest park and ride (13min walk) then the guy who i found there was super dismissive and came out as bossy/commanding, he clearly had very poor customer service skills. If I can't do everything online I won't be going back there

PETER N. 
Clasificación:
5.0

Nothing, thanks for a great moving experience!

JAMIERSON T. 
Clasificación:
5.0

It was very busy and we still received the most excellent customer service. I was very pleased.

THERESA K. 
Clasificación:
5.0

I really appreciate the guy (dark hair, beard) that helped me with the truck. He was knowledgeable and efficient. Give that guy a raise!

KATHLEEN D. 
Clasificación:
5.0

Quick and easy

HUI G. 
Clasificación:
5.0

Ran into an issue with an overdue bill on my name (not sure why I didn't hear about it before), so got denied the rental and was told to call a number. Would have need great to get that news during the reservation and buying all the boxes and stuff so I could have taken care of it before getting to the shop. Shop staff was patient while I sorted it out and even had the lady I was talking with on the phone call the shop to run my card there since it didn't go through over the phone. They also found me an outlet I could charge my phone a bit on, then got me out the door once all was taken care of. Also had an easy time dropping off with the self checkout. Will want to follow up on the details of that overdue bill to see exactly what/when the charges were, but just wanted to get moving since I have to move on my own.

ALEXANDER MACDON C. 
Clasificación:
3.0

Politeness training for staff. They got the job done fine, but the stress of moving isn't made easier by grumpy staff.

ERIC O. 
Clasificación:
1.0

The usual from KENMORE u-Haul. Rude. Not the check in guy. The check out guy. Kenmore u-Haul is the probably profitable but soon as anyone else move to the area people will no longer use U-Haul. I go to other places whenever possible. A 20 minute class on customer service would really help. When you pick something up the guy is always hyper aggressive about the insurance. HYPER AGGRESSIVE!

JEREMIAH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

RYAN A. 
No se han enviado comentarios para esta ubicación.

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