Customer Reviews for U-Haul of Kenmore

4,734 comentarios

6720 NE Bothell Way   Kenmore, WA 98028
(**No On Site Parking**)

(425) 481-2174

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(425) 481-2174

6720 NE Bothell Way
Kenmore, WA 98028
(**No On Site Parking**)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nick was knowledgeable and helpful

DIANA B. 
Clasificación:
5.0

Excellent customer service by the attendant on duty.

GUSTAVO L. 
Clasificación:
1.0

El cliente no dejó un comentario.

LILY L. 
Clasificación:
4.0

Very speedy pick up and drop off. Polite staff

Jeremy F. 
Clasificación:
5.0

Guys had a good attitude and new exactly what I needed from my reservation. Nothing else needed. Great job!

EDWIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK MORGAN B. 
Clasificación:
1.0

Get rid of your employee who is disrespectful. Not a good look for the company when the employee is calling the customer names.

MARSHALL K. 
Clasificación:
4.0

The gentleman that assisted me walked me through everything and made picking up the truck nearly effortlessly. I appreciated his knowledge and efficiency and friendliness.

SHAWN C. 
Clasificación:
5.0

Instantaneous service checking in and checking out.

James S. 
Clasificación:
5.0

Help the owner find a larger location. He is very knowledgeable and good at what he does.

Charmaine S. 
Clasificación:
3.0

Your android mobile app was a complete piece of junk and failed on check in and check out. Other then that everything was great.

Larry W. 
Clasificación:
5.0

Customer service was excellent. Friendly professional knowledgeable.

GENIE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEGAN W. 
Clasificación:
5.0

Mo problems whatsoever with the across boarder drop off. Gracias.

kelly O. 
Clasificación:
5.0

Super customer service

SANDRA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN K. 
Clasificación:
5.0

Very good experience

WILLIAM T. 
Clasificación:
1.0

I wasn't explained what I have to do for after hours drop off and I was charged extra $20. I tried talk to the manager but he didn't help me.

ANDREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRETT L. 
Clasificación:
5.0

The people checking us in and out were really nice

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott U. 
Clasificación:
5.0

Nick was AMAZING !!

Jason G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY C. 
Clasificación:
5.0

The guys were Awesome!

KAREN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID EUGENE E. 
Clasificación:
5.0

I rented a motorcycle trailer and I had a couple of issues with my vehicle (GM Yukon) not be ready to tow. There were three different people that I interacted with on the morning that I picked up the trailer. All three were extremely polite, efficient and got me on my way promptly. I have used the Kenmore U-Haul before and also purchase propane at that location. I appreciate the great service. Gracias

Brent S. 
Clasificación:
5.0

Young man who help me was a excellent employee

GARY K. 
Clasificación:
5.0

No Improvement needed. I really enjoy having the manager help me. He's quick and extremely helpful and makes me feel valued. He's there all of the time and it's amazing to watch him work. A really great asset to this location!!!!!

MEGAN W. 
Clasificación:
5.0

Employees were ready professional and helpful. I did not feel rushed. I asked a lot of questions a d they were very patient with me

PAUL M. 
Clasificación:
5.0

The staff member who helped me was really great - incredibly helpful and remarkably great customer service both at pick up and return.

Bradley F. 
Clasificación:
5.0

All good

Todd C. 
Clasificación:
5.0

They were incredibly nice, and very professional. They really helped me out when the app glitched and I couldn't pick up my truck.

MICHELLE S. 
Clasificación:
3.0

Your truck is broke and won't go into park I soent 2.5 hours stuck till my neices husband came and got it into park thewgeni dropped it off it did it again.

ANNE F. 
Clasificación:
3.0

Battery is old prob original. Got to location shut off truck 5 hrs later battety was dead. No lights where on . Battery is bad. Couldn't use the truck one of the days i rented it due to battery and no one to jump start. Road service wouldnt cone to my house due to snow. Will NEVER RENT FROM this location again

DANIEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEANNA M. 
Clasificación:
4.0

Nice service with no parking

AHMED N. 
Clasificación:
5.0

El cliente no dejó un comentario.

WARREN E. 
Clasificación:
5.0

Aren't the myriad of pi tures unnecessary f i have the insurace? Also, the fuel level I verified when i left was a bit over half. The contract specified full upon return. I returned it full becauseI didn't want to hassle with overcharges aftetward, but why the differences?

MICHAEL L. 
Clasificación:
5.0

Nothing, very efficient and friendly service.

Todd G. 
Clasificación:
5.0

The best customer service ever!

CYNTHIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
4.0

I always have a good experience at this UHaul. The owner, Nick, and his staff are always kind and helpful, even when they're busy. I've done multiple rentals here and had a hitch installed and have no complaints.

MEGAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVA S. 
Clasificación:
5.0

Pleasant people

THEODORE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natallia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HECTOR P. 
Clasificación:
5.0

A very quick and professional experience!

NEAL R. 
Clasificación:
5.0

After going through a 42 page lease for my move, I didn't read the fine print too carefully on the truck. I wish that when the attendant encouraged me to keep the truck longer, and told me about dropping the truck off after hours, he would have mentioned the additional $20 fee. I would have just kept it and dropped it on my way to work, since I moved just a block from this location. Besides that, my experience was fine.

MARTI G. 
Clasificación:
5.0

Your app check in was awful. I could not find the app and I only had my account online, not on a mobile app. You have not done all your use cases. Also, your mileage fees were very high. I probably will not use UHaul again.

BARBARA V. 
Clasificación:
5.0

Absolutely nothing. This is the best experience I have had in my many years of renting U-HAUL equipment. Friendly and efficient staff. Very customer focused.

Scott D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
4.0

Scheduling using the site seems to still be an issue regarding equipment availability at each site.

Michael L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Randall K. 
Clasificación:
5.0

Great communication!

KURT B. 
Clasificación:
5.0

Overall a very good experience again with your employees and systems. Although the truck was clean inside, it was dirty outside. (Yes, this is rainy seattle. ) It had a whine that I suspect is transmission failure in the works? All in a all, great for a local move but given the age / miles of the truck, I would want a newer one to cross the pass or country. Time to sell that one.

BRIAN E. 
Clasificación:
5.0

The Kenmore U-Haul location has the best customer service I've experienced from a truck rental in the SEA metro. Friendly and helpful--will definitely recommend this one location to others!

Nathan M. 
Clasificación:
5.0

Require gas tanks returned full.

ROBERT C. 
Clasificación:
5.0

Chris was fantastic in getting me all set up with the truck. He provided excellent customer service!

STEVEN U. 
Clasificación:
4.0

The employees at this location are great👍

DAVID GORDON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAXIMILIANO A. 
Clasificación:
5.0

Service team and customer service was excellent.

STEVEN W. 
Clasificación:
5.0

I wished I a truck that did have so much character on it, it made me nervous I'm greatful to have you for my service,Thank you.

EDDIE EARL B. 
Clasificación:
5.0

Quick and easy…not much else to say.

SEAN D. 
Clasificación:
5.0

Parking was a bit tough

ELAINE J. 
Clasificación:
5.0

You guys were so easy to work with and even allowed us to keep the truck and extra hour. Great service!

KARLI J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY FRANCIS I. 
Clasificación:
5.0

VERY QUICK & EASY TO WORK WITH

STEVEN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jowana C. 
Clasificación:
3.0

The rental "self checkout" process is awful but that's not the fault of this location, it's the company's ridiculous policies. It's lots of waiting, poor communication, and unexplained delays. Kenmore location is great, friendly staff who have equipment where it should be.

John N. 
Clasificación:
5.0

Have trailers available at other locations like Kirkland WA

SEE-YOUNG Y. 
Clasificación:
5.0

Unfortunately after I rent Van we get involved with Covid after I called store manager he understood the issue and help me to extend more, Frank was very nice and helpful. I had van detailed and sanitized before I return it. One again I appreciate you for taking care of this matter.

SAMAN S. 
Clasificación:
5.0

This is my second time renting a trailer from this location in the past 6 weeks. They are always pleasant and efficient. I'll need a trailer again in the next 30-days and will choose this location, if possible, over another location that is closer to my home. Five Stars!!!

DALE B. 
Clasificación:
5.0

The man at the front desk and the man that checked me in after rental were both fantastic. They were polite, and friendly, and just nice guys. There are good people in the world!

GREGORY S. 
Clasificación:
3.0

Great customer service and super helpful

John B. 
Clasificación:
5.0

Nick and his staff were great!

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNELL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN S L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandie C. 
Clasificación:
5.0

There was an irate customer in front of me. what impressed me, was how well the employee managed it. This is not an easy thing to manage. Kudos!

JAMES PETER O. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN W. 
Clasificación:
3.0

Comparatively rude and non-professional staff who were flexible and accommodating but would alienate customers from going to them next time.

ALI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

Being able to reserve, pick up, and drop off, nearly all through using my mobile phone made the process incredibly easy. There was about ten people lined up inside and I was able to skip the line to pick up my key. Those people should be utilizing the online services instead, perhaps they don't know about it.

Thomas A. 
Clasificación:
5.0

The web form ended with taking a picture of the back of my driver's license which contained all the information I just wasted 5 minutes entering manually. Why not START with that step and save your customers time?

Mike M. 
Clasificación:
5.0

Servicio amable

VINOTHKUMAR S. 
Clasificación:
2.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
4.0

One truck I rented the license plate lights didn't work. And the second truck I rented didn't have any windshield cleaning solution. Which both are important and should be present. A license plate light that isn't working is considered faulty equipment and can be ticketed by police. And windshield washer fluid plays a significant role in safe operation of the equipment and also the occupants in the equipment.

CYNTHIA ELAYNE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin D. 
Clasificación:
5.0

Truck was clean and in good shape! Guys at the counter friendly, helpful, had some good tips and made sure they weren't setting me up to overpay. They also didn't mind while I waited in the store for a few minutes past closing for my ride to show up. Wish I would have thought to ask how to make the dashboard illuminate at night (assumed this would have been automatic with the headlights on, but it wasn't), otherwise everything was pretty easy and intuitive (at least for an elderly millennial). Would definitely use these guys again!

Erin M. 
Clasificación:
5.0

Customer Service was great at this location. The situation that happened was out of their control. I reserved a 26 ft truck, was downsized to a 20 foot truck (without my permission) and then when I arrived to pick up the truck, I was told it wasn't available because 1) the keys were locked inside the truck and 2) it was for round trip only (no one-way). I was then further downsized to a 15 ft. truck and was not given a discount but was given the truck at the same price I was supposed to pay for the 20 foot truck. The staff at this location was AWESOME, but U-haul really needs to improve it's scheduling issues. I also was originally told I had to drive to Bellingham (over an hour from my home) to pick up the truck. While in route, I was called by U-haul to turn around and go to Kenmore because there was something wrong with the truck in Bellingham. I lost hours from my day and had to leave a day later than planned because of this. I lost almost $500 on hotel reservations and had to throw away some of my belongings because of Uhaul. Right now the only thing about U-haul that I am happy about is the customer service.

SUSAN A. 
Clasificación:
5.0

The service is great!

MEGAN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRETT R. 
Clasificación:
5.0

Rep was friendly, knowledgeable and helpful.

MELISSA R. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROGIER V. 
Clasificación:
5.0

It's a busy location, and the guys handle it in a reasonable manner. Really appreciate customer service when you can get it.

ALINAFE M. 
No se han enviado comentarios para esta ubicación.

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