Customer Reviews for U-Haul of Ithaca

3,441 comentarios

343 Elmira Rd   Ithaca, NY 14850
(Next to Midas)

(607) 272-7491

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(607) 272-7491

343 Elmira Rd
Ithaca, NY 14850
(Next to Midas)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
1.0

Actually clean the vehicle. The windshield had bug strikes all over it. The cabin stunk and the seats and steering wheel was dirty. The uhaul I requested was not available and I went through an ordeal to finally have to rent a much larger not necessary uhaul.

Arthur B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joan C. 
Clasificación:
5.0

The overall experience I had could not be improved in an way. The rep that assisted me made the whole process quick, easy and painless-even had a few good laughs!

barbara H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
3.0

They always recommend that I estimate more mileage than I think I'll actually use, saying they'll adjust the cost down to reflect actual miles. But they never give me the credit. Seems like a bit of a scam.

Diana L. 
Clasificación:
5.0

They were very kind. It was fast, organized and professional.

Yeoun C. 
Clasificación:
4.0

El cliente no dejó un comentario.

patricia M. 
Clasificación:
5.0

Dennis was doing the work of 5 people and still doing it well. Personable, efficient, and experienced.

Sandra C. 
Clasificación:
5.0

Great local facility! The staff is great, they were very helpful when our rental did not become available and worked to substitute a comparable vehicle.

Frank H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

Keep up the great work!

Svetla B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth D. 
Clasificación:
5.0

El cliente no dejó un comentario.

william G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles R. 
Clasificación:
5.0

The lady helping me out was very professional, and extremely friendly. Will definitely rent from here again!

Robert C. 
Clasificación:
5.0

My experience with your associate was fast and friendly, truck was ready to go at scheduled time. I would not hesitate to rent from uhaul again.

David S. 
Clasificación:
5.0

The check-in process was quick and painless. I was informed that I would be credited for the extra gasoline in the tank, but I have not yet checked to see if my account was credited.

Daniel N. 
Clasificación:
5.0

As always, the young woman I interacted with was awesome.

Renato D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eli B. 
Clasificación:
5.0

I never received a final invoice after I returned the van. Please send me one

Nancy R. 
Clasificación:
5.0

My needs were met. No complaints.

Cindy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren M. 
Clasificación:
5.0

The gentlemen at the Ithaca location on route 13 were incredibly nice and helpful. They even stopped me as I was about to pull out because they noticed some damage on the truck's tail light and wanted to make sure that I documented it so I wouldn't be charged. Give those men a raise and do everything to keep them on your team if you can!

Derek G. 
Clasificación:
5.0

No improvement needed. I will go there any time!

JOAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia M G. 
Clasificación:
1.0

The Ithaca (Elmira Rd.) location has ruined my experience and if it weren't for the U-Haul “traffic” department, I probably will never use U-Haul again. I am currently wasting my work time on-hold to return they're call wherein they state I did not leave the key and left a padlock on the back of the truck. This truck was returned on Friday morning, the key was dropped in the Dropbox, and I didn't use a lock on the truck the entire time I used it. The fact that they can create this issue to waste my time and potentially charge me a more expensive bill is a huge oversight on their end and has ruined my experience.

Joseph G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy D. 
Clasificación:
3.0

Online check in is cumbersome.

Theodore D. 
Clasificación:
5.0

Have more vehicles available.

PETER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rowland L. 
Clasificación:
1.0

It took me over an hour to get my trailer, there was a pad lock on it and know one had the key! Thank the lord for Ian because it was a total shit show from start to finish.

Andrew D. 
Clasificación:
1.0

Awful experience. The customer service was great but everything else was horrible. I was sent an hour out of the way since they didn't have my rental ready on time, despite tons of notice. Had to pay an extra $80 due to their mistakes. Equipment was far from great but it got the job done. Won't be using U-Haul again after this.

Connor K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norberto S. 
Clasificación:
5.0

Unfortunately my truck this time had terrible steering there was a lot of movement in the steering.the staff were super friendly and down to earth I would rent again but hopefully I don't have to move again

Tonya B. 
Clasificación:
5.0

Nothing. I was very satisfied.

Michele P. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia M. 
Clasificación:
3.0

Guy talking to his baby momma on speaker phone while I was there waiting for him. Then she showed up and he went to talk to her while suppose to be helping me.

Michael D. 
Clasificación:
4.0

The gas tank should be full when you pick the vehicle up, that way you just need to fill it back up. It is impossible to guess accurately on how much gas to put in otherwise.

Dave C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

Still haven't got a receipt for the rental

Keith A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg H. 
Clasificación:
5.0

Nothing, Uhaul of Ithaca was great, especially Dennis. We had an issue with our hitch pin that was our fault and he helped us when he was off duty. Definitely will be using them again!

Tate N. 
Clasificación:
5.0

Staff was great! Check out and check in really quick and easy

Nancy R. 
Clasificación:
3.0

Not nickel and dime for things like dollys and sheets. $50 per dolly is excessive. Crazy that renting a uhaul for a week is almost $1000

AdamT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa S. 
Clasificación:
5.0

a few dents had to be "stickered" and one tire needed air, which the customer service guy took care of before we traveled.

Thomas K. 
Clasificación:
5.0

Terrible tire shake between 40-50 miles an hour

Stanley H. 
Clasificación:
5.0

The two employees I worked with were fabulous! They were friendly and talkative and knowledgeable about the rental process.

Elizabeth Y. 
Clasificación:
3.0

I would recommend people here but they need to let people know the upcharge if you return after they close. I rented a motorcycle trailer and was notified when I arrived I needed an additional contact person not currently with me and they must answer Uhauls call on the spot, and ontop of that I was charged a whole extra day because I returned the trailer after they closed on the same day. I hadn't even had the trailer for 12 hrs but was charged 2 days of usage. Not Happy!

Damian S. 
Clasificación:
1.0

When we picked up the truck it's windows where smeared with fingers,also I called to extend my rental until noon,but that was never noted.Then I was overcharged for 158.15 after I was already charged 180$.And when I went in to settle up,they overcharged me for miles and rental.So they refunded the miles,but I still have no verification of the refund for the second charge.Also I wanted to settle up with cash when I returned the truck,and they added the overcharge to my credit card and then I paid for the balance in cash, but after they over charged for miles that I paid cash for,the refunded the miles to the credit card, when I paid in cash.so basically I was overwhelmed,and hope my account doesn't get charged the second time, otherwise I will be over drawn and you will be responsible for those fee's.

Havilah F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rhonda W. 
Clasificación:
3.0

Personal amable

John W. 
Clasificación:
5.0

Check the back of the vehicles when they come on

Ginger K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leila K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
1.0

On two occasions within days I rented equipment. I returned the equipment the same night I rented it rather than the morning. I have tried to use the app to no avail when picking up always having to goto the counter. When I received my invoice I noticed I was charged $20.00 for my early return. I went to the store to be told that I needed to check the truck in on the app. The sign which is located on the side of the building above ones head. I asked how they expect that to be read at midnight. They went on to say it was in my contract. I asked why they wouldn't tell the renter of this policy if the truck is brought back early. This is ridicoulos that I return the truck early I get charged for not using your app which never works nor was I told about. I was expected to read a sign on the side of the building. Sorry never renting here again and I use this for my business.

james L. 
Clasificación:
5.0

Thanks for the excellent service! Friendly and helpful staff.

Mary L. 
Clasificación:
5.0

Stay the same, I highly recommend this location.

Chris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iman J. 
Clasificación:
5.0

Staff at the Ithaca NY location are always extremely friendly and helpful. Great location

DAVID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susanne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

I was able to reserve the truck online, pick it up and go. Worked great for what I needed it for.

Mary Jane H. 
Clasificación:
2.0

The check engine light was on and the steering was very loose.

Melanie W. 
Clasificación:
5.0

Steve and Tiffany were very professional and easy to work with. I rented a 10 ft box truck to pick up some gardening supplies that were way too big and heavy to fit in my car. I was nervous to drive it at first but Steve assured me it would be very much like driving a van, and it was. Everything worked out great and I appreciate the service!

sylvia B. 
Clasificación:
4.0

I put not applicable because once i got in the vehicle it smelled like someone took a shit in it, the windshield was so dirty on the inside it had a grey coating over it, if im gonna pay what i paid for a few hours they could take more pride in the cleanliness of there equipment rinsing the outside off with water is not washing it its simply rinsing, all in all service was great people were friendly and i was in and out in no time i reserved my van online which made it a bit quicker

SHARON U. 
Clasificación:
4.0

I was told this location closed at 6 pm in Sunday when it actually closed at 5 pm causing me to incur additional fees. Operating hours shouldn't be a mystery.

Karl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kylie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

brenda B. 
Clasificación:
5.0

I was treated with respect throughout the whole experience even when I brought back damaged equipment. Gracias

Gabrielle C. 
Clasificación:
3.0

The van's windows were streaked with road salt when I picked it up and there was no wiper fluid to wash it off. Also, the total cost at pickup was significantly higher than what I was told when I reserved the vehicle by phone. Had I not noticed and asked about it, I would have been charged for insurance that I did not want. The employee should be more transparent and state all charges without having to be asked. Otherwise, this was a good experience. I got what I needed at a good price. Gracias.

Norman P. 
Clasificación:
1.0

I rented a utility trailer for 1 day. I ran into trouble and knew I was running late so I called the store a couple hours before the return time to give them a heads up and be considerate. I ended up returning the trailer 1 hour and 45 minutes late and they charged me for an entire additional day. Pretty sure this is the last time I deal with this uhual site.

Logan V. 
Clasificación:
4.0

El cliente no dejó un comentario.

KARIELIZABETH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNWILLIAM M. 
Clasificación:
3.0

El cliente no dejó un comentario.

NICOLE L. 
Clasificación:
5.0

Easy, breezy

ERIC G. 
Clasificación:
5.0

I've used this location a couple of times. I have found over the top kindness in customer service. The gentlemen have come outside to make sure I had everything I needed, when I returned equipment they worked with me or made helpful suggestions. They've been great. I've only had two issues: 1) Both times I've rented a dolly, it's not been there (and I actually needed a dolly) 2) this last time when the dolly wasn't there, the young woman who was working there was not kind or helpful about it AT ALL. I work customer service, so I guess I have high expectations, but there was no attempt to get one from another store, no apology, she wasn't even going to tell me I didn't have a dolly-I had to ask three times. Her answer was that it wasn't her fault that people don't return their dollys (and it's not mine either, but I'm not running a business). It was ME who had to ask HER if she could think outside the box and think of anything I could use in place of a dolly and I ended up renting a couch mover. She would not give me a discount. I was just really disappointed with how she handled things. But…the rest of the UHAUL crew makes up for that bad apple :)

Anjila G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy S. 
Clasificación:
5.0

Everything was great. They had what I needed and were very friendly.

Brandon S. 
Clasificación:
5.0

Staff was very competent, efficient and friendly. I initially reserved a 4x8 trailer. But they did not have a 4x8 on the day of pickup, so they offered a 5x8 at the same price. That's how to retain a customer!

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindylou S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAO Z. 
Clasificación:
5.0

Good customer service with knowledge and experience I recommend it for friends family neighbor all time all of usThank you so much for the service.

Galal H. 
Clasificación:
3.0

I used this location, because it was the closest to me. It was extremely under staffed, and the staff that was there, didn't seem to know what they were doing. While I know that the company needs to protect their losses, I was completely unprepared when they asked for a contact person, should I not return the equipment. I am a loner, and I don't have very many people that I am in contact with. I would have not been able to rent the equipment If the phone number I knew, had gone to voice mail, even though they had my Credit Card Info. I have used this Location Many times before (AS NEEDED) not often, (Less than Once a year) But the turn-over of staff made it difficult. I tried to make reservation for the equipment I needed But Nothing was available, (According to the Computer system.) This was a last-ditch effort to get what I needed. As it was a One day rental. I was relieved to find it.

gordon J. 
Clasificación:
5.0

Courteous and efficient service.

Hector A. 
Clasificación:
1.0

They changed me insurance and two days then realized they made a mistake and charged me again. I just spoke with the manager and he argued that my first charge wasn't taken from my account because it's pending. I told him I used an atm card and $101 was deducted plus my rental. He still argued it's not deducted because it's pending and told me to call the 1-800 number.

TRENTALLEN P. 
Clasificación:
1.0

Overcharged. Mean

Riley J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
3.0

Have rented from here twice. No issues first time but here were two on my recent rental. Truck was very rough to drive. Transmission was very sluggish and very slow to shift. Did not matter if it was empty or full. Secondly, ended up putting too much gas in the vehicle because the needle was stuck on 1/4 during the fill. I was patient and waited for it to move but it did not. So I put more gas in and then it finally went all the way up to almost 3/4. Only had to fill to !/2.

Victor D. 
Clasificación:
5.0

A good experience. I think you could have some seats for people waiting. The staff were efficient, helpful and very pleasant.

Jonathan S. 
Clasificación:
5.0

Wveryone very kind and helpful w all aspects of ou Ubox adventure - the best way to move yet! ¡Gracias!

Jude R.  |  Overall Experience 
Clasificación:
1.0

An additional monthly fee was taken out and I still haven’t gotten a refund.

Tyrone B.  |  Overall Experience 
Clasificación:
1.0

Horrible customer service and wait times. Manager of Ithaca NY location was very nice though and helpful. Calling in for assistance or to make reservations was infuriating. HORRIBLE for moving ease.

Alexandra C.  |  Overall Experience 
Clasificación:
4.0

Overall a good experience. The only detractor was having to wait while they loaded the uboxes onto trailers. I expected that they would be loaded up and ready for me to hook my vehicle up to.

Jacqueline W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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