Customer Reviews for U-Haul of Ingram Park

1,433 comentarios

5786 NW Loop 410   San Antonio, TX 78238
(Across from Security Service on opposite side of loop 410)

(210) 684-8700

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(210) 684-8700

5786 NW Loop 410
San Antonio, TX 78238
(Across from Security Service on opposite side of loop 410)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I don't think you could possibly improve my experience. The gentleman at the counter was knowledgeable and helpful.

Dan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ali M. 
Clasificación:
1.0

Employees, specially the manager are very rude and unprofessional. I cant believe how ive been treated. If you look up this location on google, you can see what other people had said. But im not sure if any of these going to make a difference. Definitely this was my first and last time at this location.

SAMAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAIME A. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S.  |  First Impressions 
Clasificación:
1.0

Pick up location was changed without notifying me. No email, phone call or text, nothing. Stood in line for 25 minutes at scheduled pick up address to be told,”you have to pick up at a different location 4.9 miles up the highway.” Person at “new” pick up location didn't care about my issue & just blew me off. Terrible experience.

Michael W. 
Clasificación:
5.0

Dropped off after hours. So easy when with on line directions...

Paula L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gregory P. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUINCY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARIOUS B. 
Clasificación:
5.0

Quick and easy.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth C. 
Clasificación:
3.0

El cliente no dejó un comentario.

joann D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vince C. 
Clasificación:
4.0

Fuel was below 1/4, so I had to put gas immediately. Drop off was good. But when looking for drop BOX, I could not find. it was actually a mail SLOT by the door. Frustrated for about 5 minutes.

Paul M. 
Clasificación:
5.0

Great service Thank you very much

Joe Y. 
Clasificación:
5.0

Nothing, everything was perfect.

Marcos G. 
Clasificación:
5.0

Everything was easy.

CALVIN G. 
Clasificación:
1.0

Was overcharged and still hasn't been resolved

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ruben L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth L. 
Clasificación:
4.0

Friendly and fast service!

Leyann W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew C. 
Clasificación:
1.0

As per previous experiences the Manager at this location is very unprofessional, does not have common sense and lacks the ability to realize that the equipment he rents needs obvious maintenance even when customers express the quipment has warning lights on dashboard.  I personally pointed out the equipment given to me had warning lights he opted to ignore warning lights and issue the equipment anyway, saying it was my only choice. I pointed out to newer models available and he refused to issue this newer equipment with the 'take it or leave it' attitude, saying he had no control over maintenance issues. The end result is that the equipment did fail while on the road, leaving us stranded by the Highway and truck was towed away when roadside service failed to assist us. U haul is failing customers with the complicated emergency call system and contracted roadside assistance companies. U haul has much to improve when phone agents fail to follow up when: 1) U haul customers are stranded after equipmet breakdown. 2) when contracted roadside assistance companies are lazy and don't want to fix mecanical issues on the road and simply make the call to abandon  Uhaul customers on the road stating that towing the equipment is the only solution to the problem or simply fail to show up to the emergency with the excuse that they are busy on other emergencies. Roadside assistance also fails to follow up with Uhaul customers. And (ignoring the truck is full of items) 3) U haul needs to retrain managers at rental locations to make simple decisions as to when it is not safe to issue faulty equipment to customers. Much more can be said in this review but in the interest of time just let it be said that. I will not be returning as a customer and I will no longer recommend to anyone to use U haul. At the contrary, I will be giving U haul negative feedback for failing us as customers in time of a severe emergency

Byron M. 
Clasificación:
1.0

Have the equipment ready when time specified online or with customer service representative. There is no key drop box either.

Brian B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lynda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marianne L. 
Clasificación:
5.0

Extraordinario servicio al cliente 

james F. 
Clasificación:
5.0

I was a little frustrated myself because of all the packing and different things that's just kept happening, and the guys that waited on us were very calm and patient with me they didn't get stirred up they stayed calm and I just want them to know that I really appreciated that.

Thelma F. 
Clasificación:
5.0

Bueno

Johnny H. 
Clasificación:
5.0

All was good but left light was not working, blinkers/brake light working but maybe need to check parking lights as well cause I had to drive at night with no light.

David G. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN ANTHONY H. 
Clasificación:
3.0

Explained that I needed a trailer to haul my 2020 HD TriGlide motorcycle. Even gave the dimensions. Was advised the 6x12 would work for me. When tried to load bike, it would not pass the entry point of the trailer because of the sides of the ramp. Returned unit immediately because it would not accommodate my needs. Will reach out to CS for a full refund.

Carlos H. 
Clasificación:
1.0

WE RENTED A LARGE TRAILER ON FRIDAY, WHEN WE ARRIVE THE STAFF WAS VERY RUDE I FELT LIKE WE WERE BOTHERING THEM WHEN I WENT TO PICK UP THE TRAILER, THE WORKERS MADE ME FEEL UNWELCOMED. AFTER THE TRAILER WAS HOOKED UP AND WE TOOK OFF THE TRAILER KEPT PULLING AT 1st I THOUGHT WELL IT'S NORMAL, THEN AFTER A WHILE IT JUST KEPT PULLING, WE HOOKED THE TRAILER UP TO OUR TRUCK AND IT WAS THE SAME PROBLEM IT FELT LIKE THE BRAKES TO THE TRAILER KEPT LOCKING UP. WE ORDER THE RENTAL TIL SUNDAY AT 1 BUT DUE TO THE ISSUES WE WERE HAVING WITH THE TRAILER WE TOOK THE RENTAL BACK SATURDAY AFTER 1 WE GOT THE SAME UNWELCOMING FEELING AS WE DID THE DAY BEFORE. ALL IN ALL BAD EXPERIENE EVER NEXT TIME WE WILL JUST GO SOMEWHERE ELSE.

CrystalLynn M. 
Clasificación:
5.0

Nothing. Employees very nice and efficient. Will use again. Thank you

JUDITH J. 
Clasificación:
5.0

Your employee who connected the trailer and disconnected it when we brought it back was the same gentleman and he was very polite, courteous, and professional. Please pass along my appreciation to him.

nick O. 
Clasificación:
5.0

Keep doing what your doing

Mary A. 
Clasificación:
3.0

El cliente no dejó un comentario.

ERNIE M. 
Clasificación:
4.0

The trailer had not been cleaned and I returned it the same way.

STEVEN ANTHONY H. 
Clasificación:
5.0

Everything at the location was excellent but the app on my phone sucks it was hard to navigate and keep making changes with out my doing to extend or renew your rental and it's not very easy to do all you need anywhere I couldn't get my tire that leaked and online you have to wait on hold for an hour to talk to anyone but the staff was good online and in person.

HUNT N. 
Clasificación:
5.0

I was told that my bill would be lowered but then I realized that I was charged for an extra dolly

CRYSTAL ANNMARIE S. 
Clasificación:
5.0

Everything was perfect, very professional stuff! Gracias

Ivan C. 
Clasificación:
4.0

I have yet to have an issue with Uhaul throughout my years in the service and out here now in the civilian sector!...

Baldemar H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hectors C. 
Clasificación:
5.0

The young man who issued me my trailer was very knowledgable and helpful and provided overall first class service!

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy P. 
Clasificación:
5.0

N/a

Anthony L. 
Clasificación:
5.0

You have excellent service

Joe M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blanca D. 
Clasificación:
5.0

Good customer service throughout.

shelby P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

Did everything from ordering, to pick-up, to the return on my phone. Very easy.

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darcy P. 
Clasificación:
4.0

Thank you for add on days

Deanna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

April C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ernest L. 
Clasificación:
5.0

The truck had damage and the door handle was broken. I have an upcoming cross country trip and I hope they give me a newer van.

ANNA maria B. 
Clasificación:
5.0

They were clean. Customer service was fast and friendly.

Trenia W. 
Clasificación:
1.0

They have charged me 2 gallons of gas when I filled it with the appropriate level so I would not be under the requirement

Jose M E. 
Clasificación:
4.0

Not much! The crew was very helpful- which helps when you're having other problems!

GABRIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jairo H. 
Clasificación:
5.0

So helpful, manager Seth Miller and all the employees did everything to make my rental as smooth as possible.

Natalie C. 
Clasificación:
2.0

Next time a customer places an order at uhaul.com, do not call to confirm availability for a pick-up that is not factual. Additionally, provide availability to contact the customer service.

Monica L. 
Clasificación:
4.0

El cliente no dejó un comentario.

jacob P. 
Clasificación:
5.0

Not a thing !!!!

MARY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie Q. 
Clasificación:
5.0

The customer service team was outstanding from pickup to drop-off. Not my first time using this location and it will not be my last.

Daniel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK G. 
Clasificación:
5.0

I've rented several trailers from this location and have never had any issues. The staff has always been friendly and helpful. Keep up the great work!

LUTERIO C. 
Clasificación:
3.0

There was a dolly that I rented at first, then I realized that it was not the dolly that I needed and I did not take it from the store. I spoke to the person in charge and he told me that he would discount it and so far he has not discounted it from me.

GONZALO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erika L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHERYL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL CASANOVA M. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FAUSTO D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet L. 
Clasificación:
5.0

Is nothing really good job

JAMAL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pete E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSANDRA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sovreyne W. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHEKITA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVERARDO M. 
Clasificación:
5.0

I was charged for 10 blankets I never received. Not sure how to get a credit. Otherwise a nice experience

Oscar A. 
Clasificación:
5.0

Service was excellent. The place was clean and well run. I'd return and I'd recommend the place to friends.

MARCO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxanne F.  |  Online Move In 
Clasificación:
5.0

Is very accommodating and helpful.

RICHARD T.  |  First Impressions 
Clasificación:
5.0

Was Convenient for my move to a different state

Laureena G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA R.  |  Overall Experience 
Clasificación:
5.0

N/C

MC M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnathon M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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