Customer Reviews for U-Haul of Ingram Park

1,471 comentarios

5786 NW Loop 410   San Antonio, TX 78238
(Across from Security Service on opposite side of loop 410)

(210) 684-8700

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(210) 684-8700

5786 NW Loop 410
San Antonio, TX 78238
(Across from Security Service on opposite side of loop 410)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Maria C. 
Clasificación:
5.0

No complaints. The worker was very nice and helped me with no issues.

Robby S. 
Clasificación:
3.0

There was only one employee working very busy.

Roy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

selma N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Veronica M. 
Clasificación:
5.0

Just keep doing what you are doing; staff was great.

Joe S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jina L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justine C. 
Clasificación:
2.0

I reserved the largest truck for a 3 day rental and that worked out fine and then came back a week later to reserve another for the next week. Identical circumstances but the second reservation was "lost" and no truck was available at that location at the appointed time. The store found another truck at another location but had to rent it to me for additional days and miles resulting in a charge that was $500 more the first one. I later got a $200 credit despite being told they would make it right.

Quint T. 
Clasificación:
5.0

El cliente no dejó un comentario.

kassidy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cosmin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

francisco R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sofa C. 
Clasificación:
5.0

The trailer we picked up for the long trip to NY was in terrific condition.

John Michael L. 
Clasificación:
4.0

was told that rentals can be dropped off at any location when reservation was done on the phone. i would have like that the employee i gave the keys to would have done a quick check if i was returning the truck to the correct location. he could have told me right there and then and i could have taken it to the correct instead of being charged $154. Also i do apologize for not answering the phone calls the next couple of days. After i dropped off the rental , I had to rush home, finish packing, and get on the road to Galveston. The next morning I boarded a cruise at 8 o'clock in the morning and I did not have service on my phone for the next eight days until yesterday.

Valentine Carran F. 
Clasificación:
1.0

Better customer service, professionalism not there I was lied to, my service dog almost die cause of uhaul ,game playing the entire time from uhaul it was just a horrible nightmare experience and I wish you go out of business my auto transport I run it in on July 23 and on July 24 it's still on my acct I saw them that they rented my trailer to a young couple and it was nevered check in I will not be responsible for whatever happen to it

myriam A. 
Clasificación:
1.0

After the employees who helped us called the customers next to us weird and stupid as they left, they proceeded to express frustration and clear disdain for working there. After a morning of driving to multiple locations, being treated poorly by everyone we spoke to, and being as patient as possible, this experience sealed the deal. I won't be returning here, and would be hard pressed to return to U-Haul at all.

Noah I. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Begli S. 
Clasificación:
3.0

Make sure the reservation have your location versus the preferred location on the itinerary. Wasted money on an Uber only to find out the location had changed.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalinda S. 
Clasificación:
2.0

Well, besides the first guy recommending me a lock that didn't fit on the u-haul, and also sending me off without the dolly I rented, the second guy who helped me attach/secure the trailer for the vehicle tow just seemed uninterested and failed to even secure the left front wheel of the vehicle we were towing. Luckily nothing bad happened but when we arrived in Frisco, the left front tire strap was entirely removed and unattached… Just some feedback. Otherwise fine!

Bradley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL B. 
Clasificación:
5.0

1. UHAUL changing my reserved rental pick-up location inside of 24hr with poor communication/vague Text of "complete your online check-in" is bad business, costing me extra time and fuel for pick-up. 2. Trailer was clean with new tires...thrilled. 3. Expired License/Tags Tennessee 3/31/2022 was not appreciated.

Ronald W. 
Clasificación:
5.0

This is by far the best location & service in the San Antonio, Tx. Area in my opinion. Not just with uhaul, but with any rental company. Wish I could remember the young man's name. Very courteous, respectful, helpful, you name. The best. No others for me

jessie R. 
Clasificación:
2.0

You still have over $130 still pending in my bank. You allready received the full payment, but still money is pending withdrawal that you have no right to hold further. I will never use Uhaul again. Now i got to go to my bank to try to clear this up, over a week now you held my money for nothing.

Keith D. 
Clasificación:
5.0

It's lovely people in the counter!! Nice attitude!!! The guy I don't Ethel name!!!! The chocolate guy) him helped me a lot!! Thank you so much

Roberto R. 
Clasificación:
3.0

I was promise a 26 ft truck and was given a 20 ft. It made the move tough. Uhaul should tell you up front.

Carlos G. 
Clasificación:
2.0

First location they said didn't have all the equipment even though from what I could see they had everything second location didn't have everything so I had Togo to a third location what' good is a reservation for if they don't have the equipment u put a reservation for bunch of BS

Domingo H. 
Clasificación:
5.0

Two staff members help me when I arrived at the store.

Chong K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL W. 
Clasificación:
5.0

Great help fast n easy

STEVEN T. 
Clasificación:
4.0

The online reservation was easy. The staff were courteous. This rental was for a 26ft truck. While the process was easy as always, this vehicle had definitely had a hard life. The ride in this truck was frightening at first. Then, I imagined it might be something like what the astronaut's experienced riding the space shuttle back through re-entry into Earth's atmosphere. But, to make a valid, earth-bound comparison: this particular vehicle was a rougher ride than any military vehicle I have driven in 12 years of active-duty service.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George M. 
Clasificación:
5.0

very welcoming and helpful with choosing the right truck.

Maria G. 
Clasificación:
3.0

The truck was not in great mechanical condition. It drove poorly on brand new roads. Shook violently on the smallest of road imperfections. Thankfully I had a short move, but if I had to drive a big distance I would have returned it. You should have your team test drive the equipment periodically.

Steven C. 
Clasificación:
5.0

I don't think you could possibly improve my experience. The gentleman at the counter was knowledgeable and helpful.

Dan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ali M. 
Clasificación:
1.0

Employees, specially the manager are very rude and unprofessional. I cant believe how ive been treated. If you look up this location on google, you can see what other people had said. But im not sure if any of these going to make a difference. Definitely this was my first and last time at this location.

SAMAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAIME A. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S.  |  First Impressions 
Clasificación:
1.0

Pick up location was changed without notifying me. No email, phone call or text, nothing. Stood in line for 25 minutes at scheduled pick up address to be told,”you have to pick up at a different location 4.9 miles up the highway.” Person at “new” pick up location didn't care about my issue & just blew me off. Terrible experience.

Michael W. 
Clasificación:
5.0

Dropped off after hours. So easy when with on line directions...

Paula L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gregory P. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUINCY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARIOUS B. 
Clasificación:
5.0

Quick and easy.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth C. 
Clasificación:
3.0

El cliente no dejó un comentario.

joann D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vince C. 
Clasificación:
4.0

Fuel was below 1/4, so I had to put gas immediately. Drop off was good. But when looking for drop BOX, I could not find. it was actually a mail SLOT by the door. Frustrated for about 5 minutes.

Paul M. 
Clasificación:
5.0

Great service Thank you very much

Joe Y. 
Clasificación:
5.0

Nothing, everything was perfect.

Marcos G. 
Clasificación:
5.0

Everything was easy.

CALVIN G. 
Clasificación:
1.0

Was overcharged and still hasn't been resolved

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ruben L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth L. 
Clasificación:
4.0

Friendly and fast service!

Leyann W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew C. 
Clasificación:
1.0

As per previous experiences the Manager at this location is very unprofessional, does not have common sense and lacks the ability to realize that the equipment he rents needs obvious maintenance even when customers express the quipment has warning lights on dashboard.  I personally pointed out the equipment given to me had warning lights he opted to ignore warning lights and issue the equipment anyway, saying it was my only choice. I pointed out to newer models available and he refused to issue this newer equipment with the 'take it or leave it' attitude, saying he had no control over maintenance issues. The end result is that the equipment did fail while on the road, leaving us stranded by the Highway and truck was towed away when roadside service failed to assist us. U haul is failing customers with the complicated emergency call system and contracted roadside assistance companies. U haul has much to improve when phone agents fail to follow up when: 1) U haul customers are stranded after equipmet breakdown. 2) when contracted roadside assistance companies are lazy and don't want to fix mecanical issues on the road and simply make the call to abandon  Uhaul customers on the road stating that towing the equipment is the only solution to the problem or simply fail to show up to the emergency with the excuse that they are busy on other emergencies. Roadside assistance also fails to follow up with Uhaul customers. And (ignoring the truck is full of items) 3) U haul needs to retrain managers at rental locations to make simple decisions as to when it is not safe to issue faulty equipment to customers. Much more can be said in this review but in the interest of time just let it be said that. I will not be returning as a customer and I will no longer recommend to anyone to use U haul. At the contrary, I will be giving U haul negative feedback for failing us as customers in time of a severe emergency

Byron M. 
Clasificación:
1.0

Have the equipment ready when time specified online or with customer service representative. There is no key drop box either.

Brian B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lynda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marianne L. 
Clasificación:
5.0

Extraordinario servicio al cliente 

james F. 
Clasificación:
5.0

I was a little frustrated myself because of all the packing and different things that's just kept happening, and the guys that waited on us were very calm and patient with me they didn't get stirred up they stayed calm and I just want them to know that I really appreciated that.

Thelma F. 
Clasificación:
5.0

Bueno

Johnny H. 
Clasificación:
5.0

All was good but left light was not working, blinkers/brake light working but maybe need to check parking lights as well cause I had to drive at night with no light.

David G. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN ANTHONY H. 
Clasificación:
3.0

Explained that I needed a trailer to haul my 2020 HD TriGlide motorcycle. Even gave the dimensions. Was advised the 6x12 would work for me. When tried to load bike, it would not pass the entry point of the trailer because of the sides of the ramp. Returned unit immediately because it would not accommodate my needs. Will reach out to CS for a full refund.

Carlos H. 
Clasificación:
1.0

WE RENTED A LARGE TRAILER ON FRIDAY, WHEN WE ARRIVE THE STAFF WAS VERY RUDE I FELT LIKE WE WERE BOTHERING THEM WHEN I WENT TO PICK UP THE TRAILER, THE WORKERS MADE ME FEEL UNWELCOMED. AFTER THE TRAILER WAS HOOKED UP AND WE TOOK OFF THE TRAILER KEPT PULLING AT 1st I THOUGHT WELL IT'S NORMAL, THEN AFTER A WHILE IT JUST KEPT PULLING, WE HOOKED THE TRAILER UP TO OUR TRUCK AND IT WAS THE SAME PROBLEM IT FELT LIKE THE BRAKES TO THE TRAILER KEPT LOCKING UP. WE ORDER THE RENTAL TIL SUNDAY AT 1 BUT DUE TO THE ISSUES WE WERE HAVING WITH THE TRAILER WE TOOK THE RENTAL BACK SATURDAY AFTER 1 WE GOT THE SAME UNWELCOMING FEELING AS WE DID THE DAY BEFORE. ALL IN ALL BAD EXPERIENE EVER NEXT TIME WE WILL JUST GO SOMEWHERE ELSE.

CrystalLynn M. 
Clasificación:
5.0

Nothing. Employees very nice and efficient. Will use again. Thank you

JUDITH J. 
Clasificación:
5.0

Your employee who connected the trailer and disconnected it when we brought it back was the same gentleman and he was very polite, courteous, and professional. Please pass along my appreciation to him.

nick O. 
Clasificación:
5.0

Keep doing what your doing

Mary A. 
Clasificación:
3.0

El cliente no dejó un comentario.

ERNIE M. 
Clasificación:
4.0

The trailer had not been cleaned and I returned it the same way.

STEVEN ANTHONY H. 
Clasificación:
5.0

Everything at the location was excellent but the app on my phone sucks it was hard to navigate and keep making changes with out my doing to extend or renew your rental and it's not very easy to do all you need anywhere I couldn't get my tire that leaked and online you have to wait on hold for an hour to talk to anyone but the staff was good online and in person.

HUNT N. 
Clasificación:
5.0

I was told that my bill would be lowered but then I realized that I was charged for an extra dolly

CRYSTAL ANNMARIE S. 
Clasificación:
5.0

Everything was perfect, very professional stuff! Gracias

Ivan C. 
Clasificación:
4.0

I have yet to have an issue with Uhaul throughout my years in the service and out here now in the civilian sector!...

Baldemar H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hectors C. 
Clasificación:
5.0

The young man who issued me my trailer was very knowledgable and helpful and provided overall first class service!

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy P. 
Clasificación:
5.0

N/a

Anthony L. 
Clasificación:
5.0

You have excellent service

Joe M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blanca D. 
Clasificación:
5.0

Good customer service throughout.

shelby P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

Did everything from ordering, to pick-up, to the return on my phone. Very easy.

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darcy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxanne F.  |  Online Move In 
Clasificación:
5.0

Is very accommodating and helpful.

RICHARD T.  |  First Impressions 
Clasificación:
5.0

Was Convenient for my move to a different state

Laureena G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA R.  |  Overall Experience 
Clasificación:
5.0

N/C

MC M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnathon M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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