Customer Reviews for U-Haul of Ingram Park

1149 comentarios

5786 NW Loop 410   San Antonio, TX 78238
(Across from Security Service on opposite side of loop 410)

(210) 684-8700

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(210) 684-8700

5786 NW Loop 410
San Antonio, TX 78238
(Across from Security Service on opposite side of loop 410)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Good customer service. Efficient. I mistakenly made my reservation for the wrong date, but called and they sorted it out for me, no problem. Pick up and drop off were quick.

MARTHA VIRGINIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DESIREE B. 
Clasificación:
5.0

Engine light was illuminated the entire time I drove the truck. Seat upholstery was worn and torn.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA D. 
Clasificación:
5.0

The rental was fast and courteous even though there was only one person working and it was busy.

CALVIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISMAIL U. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gabriel M. 
Clasificación:
5.0

Excellent service.

henry C. 
Clasificación:
5.0

Seth provided my rental contract upon arrival since this was an online reservation. He hooked up my cargo trailer & we checked all lights & tires before leaving. Great service..

JOSE R. 
Clasificación:
5.0

Thanks for the right equipment

Alberto C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis E. 
Clasificación:
5.0

Check in process was smooth as could be!

Mark K. 
Clasificación:
2.0

Computer glitches tried too overcharge me. Had my bilat amputee husband doing the work to hook up. One light burnt out which says they're not checking equipment.

MARY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalinda L. 
Clasificación:
3.0

The employee was not happy to be there and it showed in the fact that we never checked the condition of the trailer - either for cleanliness or damage condition. Also, he was in such a hurry - and hurried me - that I never got the blankets for my rental, so I would like a $5 refund as soon as this is reviewed. When I called to see about returning the trailer and I was going to be a few minutes later than the Sonday close time, I was told that I could open my contract on my phone and answer a few questions before leaving the lot to return the trailer. But I could find no place on ANY of the e-mails I received from you that would allow or encourage such actions. FAIL.

KEITH J. 
Clasificación:
1.0

Gentlemen tried telling me to take my out of town transfer somewhere else 15 minutes away because they couldn't take it. That's not my problem and if I took it somewhere else, no guarantee that I wouldn't get penalized because my contract said this location. Very dismissive employee.

JOHNATHON H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANIA M. 
Clasificación:
1.0

I drove 30 miles total in the cargo van, I was charged for 78 miles. I was refunded the money once I pointed out the mistake, but now it's going to take 3 to 5 business days to get my money back. Common sense was all that was needed to figure this out, maybe more on the job training and responsibility is needed at this location. The van was excellent and served it's purpose, but the employees at this location just didn't seem to care and weren't very helpful. I would never use this location again. The employees just seem like they are riding the clock, no pride in their work. You should hire more mature individuals who take their job serious.

Luis P. 
Clasificación:
1.0

I was greatly inconvenienced when I went to pick up at another location and the van did not have plates. I was set back hours and was promised I would be compensated for the inconvenience

Mary Jo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL T M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERSAIM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONSUELO P. 
Clasificación:
5.0

Nothing.....All went smoothly and very professional.

LORI V. 
Clasificación:
3.0

My truck broke down between Tucson and El Paso. I agreed to unload the broken down truck and load the new truck. For agreeing to do this Uhaul promised to reimburse me $400 for the aggravation and inconvenience. I filled out all paperwork associated with this. They did not pay the agreed upon amount. I've spent over 2 hours on hold in one day to be told that no one knows anything about it. Customer service told me they are not allowed to check on this and call me back. Only roadside assistance is allowed to help with this.

RICHARD H. 
Clasificación:
1.0

The trash cans are full and trash on the ground where you pick up/drop off the truck. Leaf build up around trailers that have not been moved in a while. Hard to find. Customer service is lacking terribly. I wonder if corporate knows about this?

CHRISTEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN K. 
Clasificación:
1.0

I did not appreciate that when I went in to rent a 10” they gave me a 17”, at this location there was a 10” sitting out on the lot the work told me that they could only rent that 10” that is out there on the lot could only be rented for twenty four hours. And the equipment I asked for I did not get, I asked for a appliance dolly I received a basic dolly I also wanted two furniture dolly's they gave me one. In other words they didn't have any of the equipment I asked for. One last thing when did your company stop rent out your trucks for the amount of days the customers ask for I ask to rent for two days I was told that I could only rent for twenty four hours. VERY, VERY, DISAPPOINTED WITH THIS LOCATION!!!!!

GENIVRA W. 
Clasificación:
5.0

From the initial time I entered the store, till I dropped of vehicle, I was provided all the information and courtesy available.

EDWARD S. 
Clasificación:
5.0

Branden did an awesome job!!!

DONALD F. 
Clasificación:
5.0

I was totally satisfied with the complete transaction, I was advised, directed and assisted beginning from my area of departure and my drop off point. Highly recommended!

MICHAEL D. 
Clasificación:
5.0

Customer service was excellent when I went in to pick up and when I dropped off. The guy even chased me down to give me my headphones i left. Top notch all the way around and I will only come back to this one for all future Uhaul needs! ¡Gracias!

DANIEL A. 
Clasificación:
1.0

Everything i planed ahead of time to make sure my family move to Florida was great with no problems. Well it sucked to high hell. The manager Jacob had me happy to know everything was set and ready to go, but to my surprise the hitch that needed to ordered wasnt! I waited a few days called the store to check if everything still on point just to be told that my hitch wasnt ever ordered! Fyi i had to be out my place because my lease was up so you can just imagine my stress level how worried and how high my anxiety got. I had to pray to god someone had the hitch i needed! I paid 123.67 more for my hitch than the one i was supposed to get. Not sure if i will use uhaul again just a horrible situation.

DENISIA J. 
Clasificación:
3.0

The rent share was not a smooth and easy process.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tromance W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tromance W. 
Clasificación:
5.0

410 bandera location rocks......

PATRICIA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DORAOFELIA T. 
Clasificación:
5.0

Customer service was great! This was a fast process. Easy return process. 3 thumbs up if I had a 3rd thumb.

CARLOS R. 
Clasificación:
5.0

Seth the sales agent was great and nice..i think that was his name !

LISA W. 
Clasificación:
5.0

Again issue with getting the transport off the hitch Seems the manual effort to crank transport off the hitch caused a delay

Joseph C. 
Clasificación:
4.0

No suggestions at this time. We had no issues.

JOSEPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALESKA L. 
Clasificación:
1.0

The truck I was given was damaged. During my drive in the rain a lot of my belongings got damaged from a leak in the truck. Including my mattress some clothes and furniture.

VICTOR D. 
Clasificación:
5.0

all staff at bandera/410 always willing to help me....attentive and great to work with....thank u..

PATRICIA L. 
Clasificación:
5.0

All was good, simple and couldn't be better.

JOSE ABELARDO M. 
Clasificación:
2.0

The morning of my rental they ran my credit card twice, because their “computer crashed”, the next day after I realized what happened, I called customer service and spoke with 3 people who said could not help me because they were not billing specialists and transferred me to billing which came back to them? Also, I was 90 minutes late returning my trailer (6 hr rental) which I called them ahead of time and told them. After I dropped it off I was emailed a new invoice for $120; which 6 hr trailer rental was $60; when I called them and asked how much a 24 hour rental cost, they said $60... so UHAUL charged me 2 days of rental for me only having it for 7.5 hours!! Don't go to this location; they are scammers

John B. 
Clasificación:
5.0

Excelente servicio al cliente

DELISA M. 
Clasificación:
5.0

Need more employees at location. The gentle working did a great job jungling all the different responsibilities. He was very professional and did an amazing work.

CAROLYN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMON J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darnice N. 
Clasificación:
5.0

We couldn't find the drop box for key so have to go back in the morning

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL H. 
Clasificación:
5.0

Service exceeded expectations.

Garrett H. 
Clasificación:
3.0

El cliente no dejó un comentario.

JUSTIN S. 
Clasificación:
5.0

Awesome service

Daisy Mae C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAMON J. 
Clasificación:
4.0

check in was quick and easy

Bernard S. 
Clasificación:
2.0

After hours key drop box location not visible enough

JEFFERY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

Encourage the online check in. This saves a lot of time for customers but not many know about it. The location was Ideal and the employee was very knowledgable.

Rosenberg P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
5.0

Great service

ANNA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA R.  |  Overall Experience 
Clasificación:
5.0

Nothing! Everything was quick and easy

Ted L. 
Clasificación:
4.0

Sean / Shawn was great. Easy Easy process Thank you

ELIZABETH B. 
Clasificación:
4.0

Very helpful in rectifying hitch issues

KEITH T. 
Clasificación:
5.0

U-Haul has been my go-to moving location for over 20 years. As far as I can tell you're doing everything well, your stores are very clean your service Representatives or cordial.

Minerva R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy C. 
Clasificación:
5.0

Seth very professional and friendly.

RAUL M. 
Clasificación:
4.0

In general the trailer was OK, although there was concrete dust on the floor from the previous user.

ROBERT W. 
Clasificación:
5.0

Customer was late and bringing the unit back and I was not notified till I got there to pick it up came back the next day picked it up made me a day late on everything I was doing it cost me a little money but it's OK let the customer know next time when the unit will be available

RAYMOND B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Douglas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SETH ARIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA C. 
Clasificación:
5.0

Nothing everything was great. Very friendly and efficient personnel.

JUDITH J. 
Clasificación:
5.0

Everything was fine

WALTER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUENTIN H. 
Clasificación:
5.0

Easy, great experience.

DOLORES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAY C. 
Clasificación:
5.0

N/C

MC M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio A. 
Clasificación:
5.0

This location was far more professional than the previous location I rented A u haul from

DAWN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

lino M. 
Clasificación:
1.0

Was over charged in so many ways. - 1 extra day rental - 1 extra dolly rental - 1 furniture pad use Had to dispute to lower the charges, tech appeared to be bothered by having to adjust for overages. The itemized receipt appears to represent the charges still allocated, but wherever the deductions were made it seemed to have reimbursed me some of the overage (enough to cut my losses and go, super tired after a long move & I wasn't down to have a back and forth) The billing seems super shady and un trustworthy. Not sure if its a Uhaul thing or location thing but it blows non the less.

AZARIAS L. 
Clasificación:
3.0

A location closer to where I needed to pick up had a trailer available. I know this because I stopped by there first. Unfortunately for me, they said it wasn't a one way rental so I had to drive farther to the other location. If a trailer is available, a person should be able to rent it regardless if it's one way or round trip. This cost me unnecessary delays.

WILLIAM B. 
Clasificación:
5.0

The equipment that I rented. (small auto transport) worked well for what I needed which was for only a few hours. The only issue I encountered was that the equipment is very old and rusty. And not just surface rust, it seemed to drop a lot of rust chunks as I was loading and unloading my car. It didn't cause any issue except for concern. Maybe time to retire that particular unit.

DANIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnathon M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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