Customer Reviews for U-Haul of Indio

4740 comentarios

83491 US Hwy 111   Indio, CA 92201
(@ GOLF CENTER PARKWAY)

(760) 347-8688

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(760) 347-8688

83491 US Hwy 111
Indio, CA 92201
(@ GOLF CENTER PARKWAY)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Not a thing you are doing very good at this location in indio

Timothy M. 
Clasificación:
5.0

Staff very helpful.

Christian M. 
Clasificación:
5.0

The truck ran well , we drove 1550 miles in 3 days . One thing for long trips would be nice is cruise control but likely not an option on this model of truck . But if you ask Ford they may come up with something

Darrel E. 
Clasificación:
5.0

I loved how informative the staff where with me and answered every question thank you

Casey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry L. 
Clasificación:
5.0

Great costumer service

Guillermo M. 
Clasificación:
5.0

Nothing really. My experience was outstanding, the best ever renting a Uhaul. The employees were super friendly and took care of us in a timely professional manner. 👍🏼

Pollyanne W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRGINIA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yaakov G. 
Clasificación:
5.0

Very awesome experience. Not as contactless as planned but the people were friendly.

Alfredo V. 
Clasificación:
5.0

Super helpful. Polite. Right equipment. Right attitude.

Mark E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janie O. 
Clasificación:
5.0

Excellent service in every thing

JUANITA M. 
Clasificación:
5.0

Woman that helped me out provided me with fast and great service

JORGE V. 
Clasificación:
4.0

The windshield should have been cleaned. The personnel at this site were fantastic and most accommodating.

Don F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrayah M. 
Clasificación:
4.0

Need somebody at front desk at all times.

Vicenta A. 
Clasificación:
2.0

I was not waited on in a timely manner

Douglas M. 
Clasificación:
4.0

Friendly staff.

Lee S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina G. 
Clasificación:
5.0

Customer service was excellent and Uhaul truck was in good condition as well.

Miguel R. 
Clasificación:
5.0

There was a long line when I arrived. But the employees did their best and were efficient and courtous.

Robert Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn C. 
Clasificación:
5.0

The lovely ladies that assisted me were extremely helpful, knowledgable, friendly and professional. I did not have to wait and was in/out within 10 minutes. Thank you for having such a great team and it was great to see women doing what is generally described as a man's job. ¡Gracias!

Sandra P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto S. 
Clasificación:
5.0

Customer service was outstanding. Rental was immaculate. Rates were surpassing low. Blame Covid for low inventory. Make your reservation in advance.

Don S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica V. 
Clasificación:
5.0

The service at this location was top notch!!

Adam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD F. 
Clasificación:
5.0

Excellent job

joel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roman G. 
Clasificación:
5.0

Excellent staff and service

Faustino K. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

wayne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rory S. 
Clasificación:
5.0

Keep up the good work!

ANGELINA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Billie H. 
Clasificación:
2.0

The website was not functioning properly causing multiple trips into the store with little help.

Steven Y. 
Clasificación:
5.0

Employees were friendly and helpful

Larry O. 
Clasificación:
3.0

Paid for a furniture dolled but it was not placed in my truck.

Joyce D. 
Clasificación:
3.0

I was not happy with having to pay for mileage from the start. I thought we were allowed some miles before charges are added on. My rental came to $78 on a $29 15 footer. I will be needing another truck next Wednesday but I'll shop around first. Gracias

Frank S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin A. 
Clasificación:
5.0

easy smooth drop off.

William F. 
Clasificación:
3.0

The manager is incredibly rude for no reason. Just started out rude without me even saying anything. The young lady then took over our transaction and took us to the truck, and she was great. She even expressed her disdain for the manager after I asked her if he's always rude for no reason. Her response was " yes, every day". She has great customer service skills and should be given a substantial raise to have to deal with him everyday.

Owen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEATRICE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melany C. 
Clasificación:
5.0

Thank you for your excellent help I would recommend to friends and family

Lupe B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra P. 
Clasificación:
3.0

Fix your billing system. I rented the trailer at approximately 2 PM on 3/1 and returned the trailer on 3/1 at approximately 4:40 PM. Received an invoice email for indicating returned on 3/3 with the increased charges including late fee. Please correct my account immediately and refund all amount above the original contract amount of $38. Contract number is 89435292.

John A. 
Clasificación:
5.0

Everyone from the check in counter, to the truck pick, and truck return were pleasant and helpful. Never had a bad experience!

Theodore T. 
Clasificación:
4.0

El cliente no dejó un comentario.

martin B. 
Clasificación:
5.0

They were super nice and that Freddy kid is super helpful. I would go back there again

Freddy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY W. 
Clasificación:
5.0

When I arrived there was no one at the desk. Just a quick step out of the open back door and I spotted a person working on a group of boxes. I greeted and her she dropped what she was doing and helped me immediately. That is wonderful customer service! When I dropped off the vehicle, I was immediately greeted and the process was nice and quick. Thanks for making this a pleasant experience.

RODRIGO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

frank s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacer G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN C. 
Clasificación:
3.0

truck had new tires, ran great, and the truck helped us complete moving, so can I really complain? But I have to say: *1 person working at a time at the desk during a long line, took about 40 min just to get to my turn in line. *truck cup holders were gross with crusty food bits and still some trash on the floor *truck gas level lower than the receipt, took photo on text app. *truck DID NOT have appliance dolly that we reserved, so technically, was the truck actually ready? *had to drive to near by location to obtain appliance dolly *they charged my card again at the other location when I came to pick it up and it took almost 30 minutes for them to complete the process. they said it was "because the dolly had a serial number". *on my reservation sheet, it says $50 credit if truck is not ready, I would consider it, not ready.

Anthony M. 
Clasificación:
5.0

The manager was very helpful... the passenger mirror needed to be tightened and he took care of it right away.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
4.0

The vehicle was ready when I arrived, since I filled out the forms on-line check in was quickly accomplished and return was just as quick and smooth

Harvey H. 
Clasificación:
5.0

The Indio location staff was great. Both check out and check in person were pleasant and helpful. However, I needed to contact customer service during my trip when I realized the dolly I rented was not in the truck. This was no issue as I did not need it, so that aspect worked out well. But the representative at 1-800-GOUHAUL was EXTREMELY rude, beyond rude. Not once but four times was sarcastic. When I asked for his name at the end of the call, he said “No, you can't have my name,” and hung up on me. When I went to drop off the rental, I asked the young lady at the counter if the note of the missing dolly was made on my account to which she replied, “no.” It's no surprise to me that he wouldn't want his name recorded on my file as his attitude and unwillingness to assist me was a disservice not only to me, but to your company. It's appalling. The young lady at the counter apologized for the negative experience, but someone should look into this further because that man shouldn't be working on the phone until he gets further training.

BIANCA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hiram I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
5.0

The team at this location is AWESOME. Friendly, responsive and solutions driven. I could not be more pleased!

Timothy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Filip K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sehila B. 
Clasificación:
5.0

I ask the attendant not to charge me for the insurance and he did ! Maybe be able to really hear the customers

Gustavo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacques B. 
Clasificación:
1.0

We ordered a dolly with the rental and were told none were available at the time of pick up, but we could purchase one for $40...that wasn't right. The guy behind the counter was not helpful and was rude to us in front of other customers.

Sean M. 
Clasificación:
5.0

Great customer service experience from the beginning to the end.

Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Gregory J. 
Clasificación:
5.0

The process was easy and fast. The staff was helpful and knew their jobs well.

Dale W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

XAVIERA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
3.0

The van I rented was very handy, easy to Drive. The only issue I had was the Rack behind the Driver and passenger seat was so loose and Loud, it rattled the whole time I had the Van, very irritating. It must be fixed b4 next rental.

Barbara C. 
Clasificación:
5.0

Everyone was very friendly.

MICHAEL T. 
Clasificación:
4.0

Very friendly, helpful staff. 2nd time using facility, will continue to do.

Sheldon H. 
Clasificación:
3.0

Uhaul was not cleaned, inside and outside extremely dirty. For paying such a high cost for the truck, things should be better maintained and cleaned before the next person picks up the moving truck.

Andrew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren K. 
Clasificación:
5.0

Great customer service. Fuel gauge on the 10-foot truck was a little wonky.

Duane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig R. 
Clasificación:
5.0

Very helpful and friendly staff.

George Q.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice C.  |  First Impressions 
Clasificación:
5.0

Sean Corbin...absolutely amazing. Went above and beyond normal job duties. The manager (sorry, name escapes me) also was very kind and helpful. The store was slammed when i checked in but they both maintained positive, upbeat attitudes. Thank you so much, especially Sean for being so awesome. Sincerely, Michelle Fuller

Michelle F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN D.  |  Overall Experience 
Clasificación:
5.0

Both of the girls working at the front office were extremely friendly, professional and helpful!!!

Christopher C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ty C A.  |  Overall Experience 
Clasificación:
4.0

Good place

dave t.  |  Overall Experience 
Clasificación:
5.0

From the first phone call to make our reservation until returning our rental, U Haul has been the best. We will always rent with you!!!! The two sisters in Indio helping us were super!!!

Darryl A.  |  First Impressions 
Clasificación:
4.0

This doesn't apply to me....A1Reliable movers picked up UBoxes to deliver to me ...I was never at facility myself

Patricia P.  |  Overall Experience 
Clasificación:
5.0

Best customer service especially driver who delivered and removed the pod. Seamless. Easy move. ¡Gracias!

Mary H.  |  Overall Experience 
Clasificación:
5.0

Gracias

Dave J.  |  Overall Experience 
Clasificación:
2.0

Staff was helpful in person but trying to get ahold of them by phone was near impossible. I was promised many calls that I never received. It was a relief to be done with the process.

Nicole H.  |  Overall Experience 
Clasificación:
1.0

U box pick up No communication Box not available No way to contact directly Delivery company made to wait and waste time Poor experience overal

GLEN J.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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