Comentarios del cliente para U-Haul of Indio
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul of Indio
Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos
Joe B. en
drop truck off at this address was told wrong drop off, more confusion,finally they realize they were the right drop off place.
Julio H. en
Progress has increased
cathy G. en
Great
Brian B. en
Having us, the customer go out with a Uhaul app on our phone to document any damage is absolutely ridiculous. We filled up the app with as many pictures as we could, and were told to take additional damage with our own phone. This took us at a least 20 minutes to do. We were extremely paranoid to rent the truck. We were out there by ourselves doing this. Your staff should do this. This is the dumbest most inconvenient thing I may have ever done.
gerardo M. en
Jerry is awesome
Christine G. en
I think the guy here did not understand fully and made me confused. Thank God my son inlaw was with me and I was really upset that I ad to pay yet again because the guys at the pickup location messed up and they would not even answer the phone so we could get some answers. So my son-in-law took a look at the computer and explained to me that I still had to give up more money even though on my checking acct showed I had already been billed for 310.21 ugh! I will probably never use this service ever again anywhere unless someone calls me to reimburse me for miles I did not use. Thank you.
Richard S. en
Do a vehicle inspection with the people who renting your vehicle
brenda S. en
Do not answer phones or put you on hold forever (17 minutes my shortest hold to 48 minutes at which point I hung up). Setting up an appointment and telling you the part is in and it really isn’t. Manager not keeping to his word. Very dissatisfied will seek service elsewhere in the future. This office is a very poor reflection on u haul.
Julio H. en
Thank you for the good progress
michael Y. en
Very polite, helpful.
Stephen F. en
Even though we had a reservation we waited 30 minutes to get waited on
lin W. en
Nothing ??
Debra S. en
Everything went smooth
Jose R. en
Brianna was great loved her customer service
Jose R. en
Best services ever
Jesus A. en
Have more clear directions where to enter with a truck..
Julio H. en
It's Getting better the employee's need customer training sessions on how to communicate to people.
Shelita D. en
Nothing to improve. This was my second time within two weeks at this location. Everybody is so kind and professional. Great customer service.
Frank B. en
All was great except I received a call the morning the trailer due that I couldn’t answer, and no message was left to indicate the reason for the call. I called back and waited for about 15 minutes before reaching a person. For some reason at that time it was not apparent to them that I had dropped off the trailer the day before about 5:45 pm. I assume that it was found but I have not received a definitive answer by phone or email that this is so. Other than maybe the receipt being sent to me by email. Staff at the desk were very friendly and helpful despite many customers being unreasonably nasty.
Darryl A. en
From the first phone call to make our reservation until returning our rental, U Haul has been the best. We will always rent with you!!!! The two sisters in Indio helping us were super!!!
Patricia P. en
This doesn't apply to me....A1Reliable movers picked up UBoxes to deliver to me ...I was never at facility myself
Mary H. en
Best customer service especially driver who delivered and removed the pod. Seamless. Easy move. Thanks!
Dave J. en
Thank you
Nicole H. en
Staff was helpful in person but trying to get ahold of them by phone was near impossible. I was promised many calls that I never received. It was a relief to be done with the process.
GLEN J. en
U box pick up No communication Box not available No way to contact directly Delivery company made to wait and waste time Poor experience overal