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Catherine R.Customer Reviews for U-Haul of Indio
Testimonials From Recent Customers
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The two ladies working that day were exceptional. Viviyanna was so professional .
Gregory F.Customer service is horrible. They all need training
Margarita M.Great service
CHERILIN B.Melanie is wonderful. Attentive, pleasant, knowledgeable, and efficient.
Eric R.Indio location was great, they were very helpful considering the circumstances. I had wanted my boxes delivered, but the one driver for the area had Covid, the staff at Indio helped us get the right hitch ball and a trailer to take our boxes. The whole team was friendly and helpful, best experience I've had with Uhaul so far, the rest of my experiences have been poor.
Misty H.Keep up the good work!
Jeffrey R.We were impressed with the organization and overall quality of the facility and equipment provided. The staff we encountered were courteous and professional which added to a highly positive experience. We strongly recommend this U-Haul facility.
Steve F.Refund the money that I was overcharged
Rochelle A.Ubox was 2 hours late. I ordered extra pads to protect items and 3 bags were unused. Every piece of furniture is damaged.
Eric F.AWESOME TEAM WORK!
DOUGLAS C.Nothing, I was well taken care of. I arrived and the gentleman helped right away. Brought the van back and the Lady finished the paperwork quickly and I was out the door came home .
Priscilla S.Very pleased....
Kirk P.Hire more front desk staff
Dean W.Nice Experience!
john G.Great staff. Easy in and out
Mary J.Chloe was Wonderful and Excellent customer service . She was soo very helpful and went above and beyond for me. She should be a Manager and get a raise. She is a Angel. This is why I choose Uhaul over Penski and the other uhauls . She always takes pride in all of her work. And it shows Thanks for having Chole as a valuable associate Thank you Miriam Aguirres
Miriam A.Fantastic customer service. Friendly, clean, professional, fast and easy to pick up and drop off. Excellent!
Steve V.Teach the employees Customer Service & customer courtesy at this location! The staff was extremely rude.
Nathan W.Nothing.
Nick M.Extremely friendly, gave me two waters
Kevin B.I've rented 2 vehicles in the past week and the stench of both vehicles were unreal. One in the cab and one smelled like horse manure in the back.
Jason H.Staff is great. Made it very easy to pick up and return the trailer
Timothy F.The two ladies that helped me were friendly knowledgeable and helpful They made it a good experience
Don S.Your staff was friendly, curious, helpful & patient. It was a pleasure reserving, picking it up & dropping it off during a stressful errand. Gracias.
Michael D.It was a horrible place there are boxes of dates and dates on the floor rodent droppings the door was broken it took almost 1hr for them to give me the truck over charging me not once but twice
Jose M.They made it a pleasure to rent from this location easy and friendly staff.
David H.Quick in and out service!
Imogene H.Speak to your customers in a more supportive and courteous manner when the request to make extensions to their reservation. It's one thing to say you cannot accommodate someone's request, but their is no reason to do it with arrogance.
KURT G.Easy and quick drop off
Don T.Everything was great however when I entered the vehicle it did smell off. Had to stop by and purchase a scent for it. Other than that great first experience. Will use again. Thank you.
joseluis G.Always a good experience at this location
Mike B.Great customer service.
Juan R.Friendly and helpful Staff
Mike B.The young ladies that assisted me were extremely helpful and very knowledgeable. They were just very nice to me!
ted E.Everything was made very easy and the staff is wonderful! The staff here is very polite and speedy checking you out and back in. Would definitely rent from them again!
Cecilia S.The Truck was Signaling A Faulty Gas Cap seal on the Dash board!! Other than that it ran Great!! THANK YOU SO MUCH!!
Rafael R.This location has the most friendly and helpful staff of any U Haul I have been to
Mike B.The woman that helped was very nice and helpful. Gracias.
MICHAEL S.When customer makes reservation to pick up and drop off a truck at a specific location, do not allow the reservation to be made if the location will not have the truck requested or the drop off location will not except the truck size.
Fred M.👍
Hector A.Forgot to give me the moving blankets I paid for. Called customer service and canceled.
Donald H.The original location where I was supposed to return the UHaul trailer was the back of a laundry mat in a very bad location. There was also no one there to return it too. I called UHaul and was told to take a picture and just leave it. I was not comfortable doing that, so I took it to another location. They were fine and took it. I also had a flat tire on my way to my destination.
Robert G.Make the trailer available in more locations.
Donald B.Staff very friendly and efficient. Reservation process easy and email communications are appreciated. Great job!
Carrol H.I made 3 calls to this center the day I picked up within 5 minutes of leaving with no answer due to the alignment being extremely off and components being broken that weren't apparent until driving this vehicle. I made a call to the customer service where I was put on hold longer than 50 minutes and was forced to hang up due to a life occurring event that would not allow me to hold longer. When I returned the rental I advised the rep that the drive was terrible and unsafe due to the steering wheel needing to be turned at all times to attempt to go straight he responded with an unapologetic “wow. That's crazy. I will get it to our mechanics right away†and proceeded to tell me “well you'll get your invoice only anything else you need?†Was very disappointing.
Josue M.Customer Service Rep ANEL I believe was her name went ABOVE AND BEYOND for us, recommending a utility AND appliance dolly and explained the difference and made sure that the truck was in good condition for us. She was AWESOME and made the day less stressful. She is a big blessing!
Amber R.Person who unhooked the trailer was very helpful. She let me know that I went to the incorrect location but said no problem on dropping off the trailer there as the other location as close by. Drop off was uneventful.
Victor G.Message on dash: *Left RR Tire Low Add air to tire *Change Engine Oil Soon
Enda R.The 26' Truck had many dents and scratches. At night we had to keep the high beams on because the lights were very low even with high beams on. It was very scary and dangerous.
Conrado M.The two guys working there were very nice thank you for your help
Paola M.Excellent service. I showed up 3 hours early: no problem. I returned it 3 hours early: no problem.
Michel H.No room for improvement! The service was fast, friendly, reasonable, professionally handled, and a great relief to me!
Ann P.I had rented a uhaul truck for a few hours , I had to return it and wasn't ok driving the truck it had a horrible lingering smell of cigarette and dog hair all over the seats , i had to put the AC on and windows down. Bad smell very disappointed
PATRICIA M.This was the worst part of our journey. Rental of 20 foot truck had a hole punched in the fuel tank. Had to park this vehicle away from the house. Original dealer where I reserved truck didn't have a truck for me. Finally rented a 15 foot truck from another dealer. With him knowing I was using this truck and trailer to move my belongings from Indio CA to Mountain Home ID. When we get to MH come to find out was a local rental only. I feel like I was really taken advantage of by UHaul in the state of CA will most definitely go with another moving truck company in the future. The drop off facility C and A Automotive and UHaul was absolutely amazing. Lonnie is a great person to work with. You are lucky to have such a knowledgeable a professional dealer.
JAY B.Very helpful and competent.
Desmond W.Rates are great. Whoever I talk to there is always super friendly and helpful. I plan to use UHaul often!
Herb N.Daniel, I gave you a call during your vacation because of one of your employees. What happened and how I was treated is unacceptable. However i came Saturday morning to clear up y storage. All the girls were extremely friendly amd professional. What a difference. Thank you.
Karine K. | Overall ExperienceI reserved a storage unit online and surprised there was one available. Went to the facility after a long day of packing. I paid for the unit before even looking at it. We got to the unit and UHaul could not get "their" lock off. 3 employees have tried and myself included. They offered me a UBox and said yes your stuff would fit and after I paid for that and saw it. I just laughed. I got a refund on all the transactions hopefully. Spent 3 hours there and nothing was done. I give it to the staff for trying but I went over the miles on the rented truck what I was going to do looking for another storage unit. Very unhappy and spent more than what I was going to spend on miles, gas and my time. HOT TIP: make sure you look at the unit before you give them your credit card.
Chris J. | First ImpressionsVery helpful and friendly staff.
George Q. | First ImpressionsSean Corbin...absolutely amazing. Went above and beyond normal job duties. The manager (sorry, name escapes me) also was very kind and helpful. The store was slammed when i checked in but they both maintained positive, upbeat attitudes. Thank you so much, especially Sean for being so awesome. Sincerely, Michelle Fuller
Michelle F. | First ImpressionsBoth of the girls working at the front office were extremely friendly, professional and helpful!!!
Christopher C. | First ImpressionsGood place
dave t. | Overall ExperienceFrom the first phone call to make our reservation until returning our rental, U Haul has been the best. We will always rent with you!!!! The two sisters in Indio helping us were super!!!
Darryl A. | First ImpressionsThis doesn't apply to me....A1Reliable movers picked up UBoxes to deliver to me ...I was never at facility myself
Patricia P. | Overall ExperienceBest customer service especially driver who delivered and removed the pod. Seamless. Easy move. ¡Gracias!
Mary H. | Overall ExperienceGracias
Dave J. | Overall ExperienceStaff was helpful in person but trying to get ahold of them by phone was near impossible. I was promised many calls that I never received. It was a relief to be done with the process.
Nicole H. | Overall ExperienceU box pick up No communication Box not available No way to contact directly Delivery company made to wait and waste time Poor experience overal
GLEN J. | Overall Experience