Comentarios de los clientes para U-Haul of Helotes

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Helotes

Clasificación general:

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JARRETT S.
Clasificación:

Both employees that I dealt with on pu and return were professional and friendly

ROBERT S.
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El cliente no dejó un comentario.

Ron K.
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El cliente no dejó un comentario.

Dean K.
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El cliente no dejó un comentario.

CASSANDRA D.
Clasificación:

Fix credit card machine

JOSE ALFONSO M.
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It was a long and tedious wait, computers were not functioning properly. Waited an our to get to the counter.

Susan D.
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Customer service is impeccable!!

Doug S.
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El cliente no dejó un comentario.

GEORGE P.
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Explain everything about the trailer I didn't know that the driver side finder well moved so the door to the vehicle door could open had to crawl out the back through the trunk

JESSICA G.
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El cliente no dejó un comentario.

Dean M.
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El cliente no dejó un comentario.

William R.
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El cliente no dejó un comentario.

Brett M.
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El cliente no dejó un comentario.

REBECCASUNSHINE S.
Clasificación:

The attendant was very helpful and got me in and out of there very quickly.

ANTHONY C.
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El cliente no dejó un comentario.

Patricia M.
Clasificación:

Not enough customer service training provided to these front desk reps. Maybe someone should really look into this. I honesty think it is only that location (Helotes) Other local Uhaul service stations have always strived to offer the best experience possible. Here at this location for some reason both reps the first one who helped with pick up was rude and unprofessional then the second one for drop off was even worse, and she is their GM. Oh my poor customers.

Caroline A.
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El cliente no dejó un comentario.

ASHLEY F.
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El cliente no dejó un comentario.

ABEL JR L.
Clasificación:

None

David A.
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El cliente no dejó un comentario.

KERFOOT W.
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El cliente no dejó un comentario.

Jamie M.
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El cliente no dejó un comentario.

MONICA J.
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You're sales rep Tracy was sick. Coughing and sneezing and openly admitted to being sick. Not good business during this pandemic and certainly putting your customers in harms way. I had to sanitize my paperwork and hands immediately.

Ktrynha R.
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The service was quick and super friendly and safe! Thank you! This is my Uhaul go-to location!

KARLA S.
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El cliente no dejó un comentario.

Deborah R.
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I was charged an extra day. I got there before the drop off time but had to wait in line behind 3 people and there was only 1 person working. She was answering the phone and working with the 3 people ahead of me. By the time they got to me it was 30 min past the drop off time and I was charged an extra day. That is not fair at all. I am a single mom and every penny counts for my family. I'm very disappointed in the way this has been handled.

KEVA N.
Clasificación:

El cliente no dejó un comentario.

Joseph B.
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El cliente no dejó un comentario.

TINA H.
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El cliente no dejó un comentario.

GREGORY S.
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Busy place! Great customer service.

Ana C.
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They charge me two days only because I was late 45 minutes. I call them in advance and let them know I was on my way and there was an accident on the 1604 loop and the traffic was terrible. Very disappointment!

Brayan G.
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Manager was wonderful. She was friendly, clear, and to the point.

JOEL F.
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El cliente no dejó un comentario.

Allen L.
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El cliente no dejó un comentario.

Matthew S.
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The ladies at the front desk were very nice! No complaints :)

Thomas C.
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Excellent customer service

JOSHUA M.
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El cliente no dejó un comentario.

Tammy M.
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El cliente no dejó un comentario.

zhenghao W.
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El cliente no dejó un comentario.

Eddie V.
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Great inventory I didn't have to go to two locations like I was initially instructed.

David R.
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San Antonio was fine

Jose R.
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Need to pave parking lot

HECTOR L.
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El cliente no dejó un comentario.

John P.
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Staff was friendly. Facility needs to be updated. Lot is full of ruts and gets muddy when it rains. Not enough concrete. It is convenient, though!

Carl H.
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Bathroom, Toilet did not work, old non-hygenic, the main roadway was in terrible shape, part dirt, part eroded pavement, it rea is bad needs immediate repair. Bathroom needs another one now!. The staff was outstanding, Jennifer was a true professional, very engaging and accommodating to to you. She exhibited, genuine concern for me. She corrected the rental error from previous contact, and quickly got me on my way, after thoroughly explaining and having me to sign the rental application. She and staff was respectful and supportive. The Uhaul location exceeded expectation, one of the most efficient I've been to. Facilities need immediate attention, detracts the brand and employees!

EDUARDO G.
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I would not change anything , it was a wonderful experience , friendly staff when I made a reservation to pick up and drop off . I am a completely satisfied customer , Eddie Garcia .

JESUS P.
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I was supposed to pick up at a different location in DeZavala Street but they called me 2 hours right before pick up saying they were not going to have the truck I needed. They gave me another place to call but I had to call around to find one. I felt that the situation could've been handled better. Luckily I found another place because if not I would've been in a big bind.

ISABEL N.
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El cliente no dejó un comentario.

WAYNE S.
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Lot is poorly maintained. Dust bowl when dry and extremely bumpy with potholes everywhere. Would be very muddy when it rains.

TRACY P.
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You need to due full time maintenance on your vehicles. The truck I rented had a check engine light on and it burned large amounts of fuel.

Maria B.
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Thank you for all your help with renting a uhaul truck. I will definitely come back when I need to rent again. Staff was friendly and helpful.

Jose R.
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Pave your roads and parking areas

Kamal O.
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El cliente no dejó un comentario.

Sylvia F.
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El cliente no dejó un comentario.

GABRIEL H.
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Very friendly staff and very good service..👍

HUEY H.
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Windshield had way too many bug splatters to be driven. I would recommend that windows, mirrors and windshield are cleaned before equipment is rerented. Cleaning the glass will enhance safety.

Manuel P.
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Better customer service. I had to wait 35 minutes to get the vehicle. Only one person assisting customers is not very efficient especially when customers need to keep on a timely schedule with moving activities.

Daniel G.
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El cliente no dejó un comentario.

Kenneth H.
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Great service

Ivan C.
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El cliente no dejó un comentario.

Rene L.
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El cliente no dejó un comentario.

De Marcus G.
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El cliente no dejó un comentario.

EDWARD F.
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The person working there was not friendly and I felt she was a little rude. Needs to improve her people skills.

Joseph L.
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No problems at all this time!

JOHN T.
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El cliente no dejó un comentario.

Robert P.
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Friendly and courteous.

KENNETH H.
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Thanks

James F.
Clasificación:

El cliente no dejó un comentario.

JAMES F.
Clasificación:

El cliente no dejó un comentario.

ramiro R.
Clasificación:

El cliente no dejó un comentario.

ALICIA GARCIA C.
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El cliente no dejó un comentario.

ERIC H.
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Can"t think of anything, it was all good.

ROBERT K.
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EXCELLENT service!!

James U.
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El cliente no dejó un comentario.

Huey H.
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The owner of this establishment was very personable. She contacted me 2 day ahead and informed me of the online check in. She was very enjoyable to talk with

FRANCISCO F.
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El cliente no dejó un comentario.

Delbert B.
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Web site world not allow check in. Exp date of dl was repeatedly cleared after entering but kept giving error saying it had to be completed to proceed

Hector Zane H.
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El cliente no dejó un comentario.

Chad T.
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El cliente no dejó un comentario.

HARRY P.
Clasificación:

El cliente no dejó un comentario.

WESLEY M.
Clasificación:

Have the kid in ALAMO, TX. be more interested in me than the hot little Mexican girl in front of me.

Alisha D.
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The trailer they gave us reeked of cigarette smoke. It was disgusting!! Now all of our things smell like cigarette smoke as well which is incredibly gross. We are not happy at all!

Gary H.
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Very Polite and professional

Sacramento F.
Clasificación:

El cliente no dejó un comentario.

Tony R.
Clasificación:

El cliente no dejó un comentario.

brian C.
Clasificación:

El cliente no dejó un comentario.

SCOTT S.
Clasificación:

El cliente no dejó un comentario.

CARRIE CHARLOTTE B.
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lots of dirt - impossible to have clean vehicle

Zakiya B.
Clasificación:

El cliente no dejó un comentario.

ralph P.
Clasificación:

Reserved the trailer on Line and did the Quick in Check to save time. When I arrived at the UHaul, two customers were in line ahead of me. 45 minutes later I finally talked to the rep, who said "You cannot quick check a trailer" I said I did it and it gave me a conformation number. Then she called to verify my alternate number. (I have never experienced this before) The Rep said it was a new policy. My wife was on her phone making arrangements for our trip. She had to hang up in the middle of making a reservation so that the Rep could talk to her. My reservation was for 5:00 pm. I drove off the lot at 6:10 pm, Totally unacceptable, I will go to another location 10 miles away from now on.

Wyatt G.
Clasificación:

Staff was very courteous and friendly

Zakiya B.
Clasificación:

El cliente no dejó un comentario.

Gregory G.
Clasificación:

El cliente no dejó un comentario.

BRIAN C.
Clasificación:

El cliente no dejó un comentario.

Fernando F.
Clasificación:

El cliente no dejó un comentario.

DELFINA G.
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El cliente no dejó un comentario.

DAVID G.
Clasificación:

The Manager Jennifer Strait was amazing! She helped my wife and I from checkout to return and was always courteous and helpful. From the experiences my wife and I both had we can honestly say that she is an asset to your company. Definitely ensure you give her a bonus or do what your company needs to keep her employed. Please Thank her from the Guzmán Family.

William S.
Clasificación:

El cliente no dejó un comentario.

Lora G.
Clasificación:

Should cross train so customers don't sit for an hour waiting for the only person who can do transactions.

Ashley F.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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