Customer Reviews for U-Haul of Grand Forks

4,244 reviews

1632 Gateway Dr   Grand Forks, ND 58203
(Corner of Gateway & Washington)

(701) 775-0586

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/5/2021: Closed
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(701) 775-0586

1632 Gateway Dr
Grand Forks, ND 58203
(Corner of Gateway & Washington)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/5/2021: Closed
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nicholas Matteri was very helpful and friendly. It's great to have a warm welcome on a cold morning. The entire process with renting a trailer was smooth and was an affordable price. I will be customer again in the future.

Cedric C. 
Rating:
4.0

Be sure that the back door is not frozen shut when the costumer picks it up. Also make sure there is more than a quarter of a tank of gas.

Austin D. 
Rating:
5.0

It was a really great experience, the guys are great super friendly and helpful

IRAIDA F. 
Rating:
5.0

Nice guy, easy to pick up trailer

Donald S. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Easy check in process!

EARL C. 
Rating:
5.0

VERY GREAT SERVICE

NORMAN T. 
Rating:
4.0

I reserved online and attempted to follow the directions for a contactless pick up. It initially said the pick up location was East Grand Forks MN, but when I would drive to this location the pick up location would switch to Grand Forks ND. So I drove all the way there, and it changed the pick up location back to East Grand Forks. I found a way to change the pick up location to Grand Forks, and when I went to put in a phone number to verify the customer (myself and my fiancé, I was paying he was driving) it wouldn't accept my phone number or his phone number because they were both already input online, which was garbage, so we had to input his mom from 1600 miles away and give her a heads up from a totally different time zone. Then we proceeded to the part where it says “pick up your keys in this black box” and was provided no code, no way to access it. Lucky for us, the store ended up being open by the time we were about the pull the hair from our head, 30 minutes late, and the guy at the counter took care of it no problem. Your online option was absolute hell, and I was cursing Uhaul's name until your associate saved the day.

Justin T. 
Rating:
5.0

Customer did not leave a comment.

CHAD G. 
Rating:
5.0

Customer did not leave a comment.

Jacob L. 
Rating:
5.0

The staff at the Grand Forks location were really helpful and got me set up and ready to go. Did have tire issues but the staff at the Williston location were also super helpful. All around great service.

AARON R. 
Rating:
5.0

Great staff and quick pickup

John R. 
Rating:
4.0

People were very friendly and helpful

KARDELL B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Everything is okay

SAINAB Y. 
Rating:
5.0

Very friendly and helpful and knowledgeable. But very busy, but got to me as quickly as they could.

donna S. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

ANGELA D. 
Rating:
5.0

All is all good

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

CATHY Z. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Everything was top notch! Keep up the good work!

MARJORIE M. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
4.0

Great service as always. The staff are always very helpful.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Roland A. 
Rating:
5.0

Customer did not leave a comment.

GWEN D. 
Rating:
5.0

Customer did not leave a comment.

LISA E. 
Rating:
5.0

JUST KEEP UP GREAT WORK

NORMAN T. 
Rating:
5.0

Customer did not leave a comment.

Allen H. 
Rating:
5.0

Customer did not leave a comment.

CARL Z. 
Rating:
5.0

Excellent service

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

CARROLL M. 
Rating:
4.0

I made an appointment for 7 am. Nobody arrived to open until after 7:15. Otherwise trailer was in great shape and check in went very well

Douglas N. 
Rating:
2.0

Truck sounded like a tank, ran like a tank, front wheel is out of balance, trouble shifting from 2nd to 3rd. We always rent from you and this is the first bad experience we have had.

KAREN S. 
Rating:
5.0

Customer did not leave a comment.

MICHELE H. 
Rating:
5.0

Customer did not leave a comment.

WAYNE P. 
Rating:
5.0

Make it able to call the actual store and talk to the person that works there instead of being directed to a call center when calling the local number. Small town like the small town feel and dealing with that person directly.

JASON P. 
Rating:
5.0

service was above and beyond anyone should expect, thank you.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

BriAnna M. 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
5.0

Quick service!

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

MUNSEONG K. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Great place to help with your moving needs!

Lisa K. 
Rating:
3.0

The no-contact app does not work at this location. I waited for a response and had to go in. The van had a bunch of blankets and an appliance dolly in it. Drop off was easier.

Sandra K. 
Rating:
5.0

Customer did not leave a comment.

TERRY G. 
Rating:
5.0

Customer did not leave a comment.

Sally B. 
Rating:
5.0

Nothing to do with either location, but when my drop off location was messed up on the contract (I had confirmed that the desired location on the contract was exactly where it was supposed to be, but customer service had said otherwise), I had to talk to seven different people from U-Haul over the phone, and it wasn't until I called the Palm Harbor location but I got actual results. When I had called customer service to remedy the issue, I was told that I would be charged double the amount.

Athena S. 
Rating:
4.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

Deldrick S. 
Rating:
5.0

Nothing. Everything was great

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT O. 
Rating:
5.0

Customer did not leave a comment.

KARRIE M. 
Rating:
4.0

It can be hard to get into this location and they tend to be understaffed.

JONATHAN M. 
Rating:
4.0

Customer did not leave a comment.

Amanda G. 
Rating:
5.0

The young man that helped was great. He was very helpful and made the experience seamless.

KEVIN H. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
5.0

I thought it was a great rental, and the man helping me was great.

DARCY C. 
Rating:
5.0

Very easy to rent and great customer service !!

Kristen W. 
Rating:
4.0

Customer did not leave a comment.

BETTY L. 
Rating:
5.0

Easy and quick pick up and return

JAMES S. 
Rating:
5.0

Staff were professional good to work with

DAVID P. 
Rating:
5.0

Friendly and capable service. Online check-in really expedited the process.

Delore Z. 
Rating:
5.0

Better access

STEVEN S. 
Rating:
5.0

Agent was very accommodating when I needed extra time to finish my move. Much appreciated.

BRADLEY H. 
Rating:
5.0

Was done extremely fast. Wry impressed.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

JESSICA B. 
Rating:
5.0

nothing

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
4.0

Check in was very fast and we were on the way to our next destination

JACQUALINE A. 
Rating:
2.0

Needed to pick up early in the morning as I scheduled it, guy was more than 10 minutes late to open, the truck I rented almost three weeks earlier wasn't there and I had to take a van instead. Happy I still got something but it was inconvenient to wait as I had to be somewhere at 8 and was cutting it close.

Jacquelyn K. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

MARY H. 
Rating:
4.0

Problems were with corporate which altered the pickup location and the auto tow rental from a tow dolly to a full) auto transport/trailer.

Bret R. 
Rating:
5.0

Everything went very well. Staff were polite. They could stand to put out a bit more energy and friendliness, but maybe that's nitpicking. Good service, good equipment, fair rates. U-Haul is hitting on a lot of cylinders. Keep up the good work.

GARY N. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

LAMONT H. 
Rating:
5.0

Fantastic customer service!

DEBORAH M. 
Rating:
5.0

Customer did not leave a comment.

SARAH H. 
Rating:
5.0

The people had it before trashed it. I was concerned about being charged so I returned it cleaner than I took it. But the guys were great and there was no trouble with the truck.

NIOMI M. 
Rating:
5.0

The gentleman I talked to in Grand Forks Nd was very helpful and listen to all my questions and told me what was wrong and what was the right way to do stuff.

Lisa N. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
3.0

I rented 2 -U-Haul 26' trucks and 2-6x12 trailers at different times this summer from the Grand Forks U-Haul on Gateway. Both times on the 26' trucks they were not there on time I booked, one I had to settle for a 20' truck, the the next time I had to wait another day to pick it up. Jake at Grand Forks U-Haul did everything he could to make sure my moves were not turned into a nightmare with these hooked reservations. He deserves a raise for going way far beyond to make a bad situation not turn into a nightmare experience with these U-Haul reservations!

FRANK N. 
Rating:
4.0

Customer did not leave a comment.

LARRY B. 
Rating:
4.0

Customer did not leave a comment.

Molly F. 
Rating:
5.0

Customer did not leave a comment.

BRETT W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

Matt C. 
Rating:
1.0

when I book a truck 1 month in advance i should not have to drive 4 to 6 hrs away to pick up another location...............

CHARLES V. 
Rating:
5.0

Excellent staff to work with. They were very helpful!

AMY S. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

DEQUAN W. 
Rating:
5.0

Jacob ALSO really helped me, my man!

Thomas H. 
Rating:
5.0

Excellent customer service. Had a drive thru drop off, very easy!

BARBARA B. 
Rating:
5.0

Have a little more space in yard to get around

LARRY S. 
Rating:
5.0

Y'all were amazing and made it super easy.

TASHA G. 
No reviews have been submitted for this location.

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