Customer Reviews for U-Haul of Golden Ring

Rating:

5.0

Easy check out of the truck. The person assisting me was ver knowledgeable and professional in her duties. Everything was just great.

Rating:

5.0

Nothing! Carmen and Bri were amazing and extremely helpful — literally went the extra mile!

Rating:

5.0

Thanks

Rating:

4.0

The cost is way too high

Rating:

5.0

I didn't see any area that needed improvement. The staff was friendly and more than happy to assist in hooking the trailer up when I picked it up and when I returned it.

Rating:

4.0

After leaving facility, noticed an audible clicking from drivers side rear tire…discovered a large lag screw embedded in the tire’s edge…drove over 300 miles without a problem however, was worrisome because of it. Paid for 24hrs but returned rentals early (13hrs) yet I was charged unnecessarily for a check in service and returned vehicle with MORE gas than I was given it and was charged for additional gasoline…unnecessarily. If you review my recent customer history, you see that I have spent $1000s on recent moving expenses and yet U-Haul is jacking me for more $…is this how you treat ALL your customers or just the customers who spend a crapload of $ on your services

Rating:

3.0

Was charged for a full day after returning it after they were closed. Probably should have just kept the darn thing the whole day than.

Rating:

5.0

I need to let you know that the truck TM2247F that I use is not good for the customer Have noise like something broken but I was thinking I will have an accident but i thank God nothing happen pls to fix it or not use it again I love our company Uhul I still your customer Thanks

Rating:

5.0

I would like to recommend renting a little more then your average mileages due to going over very easily

Rating:

5.0

The staff here were excellent! Quickly and professionally helped me to dissolve discrepancies on my account and get me into a U-Haul when issues arose. I would highly recommend this branch to anyone!

Rating:

2.0

Bad Customer service, babies in the office and no one hooked up or take pictures of my trailer. This was the worst experience I have ever had at this location. Workers are not fully trained.

Rating:

5.0

They were very friendly and helpfull

Rating:

5.0

Employees where knowledgeable and very professional.

Rating:

5.0

This location was staffed during a holiday weekend; very pleasant, wide vehicle type selection and supplies available, vehicle received was clean and operated well. The return process also was no hassle. Go by and check this location out.

Rating:

5.0

Good equipment at a fair price

Rating:

5.0

Nothing. Just continue to fair, professional, and respectful

Rating:

2.0

Checking in was excellent! Staff was wonderful and great. Checking out was horrible !!!!!!! The process was extremely difficult, it wasn’t clear and it took entirely too long, I needed help but staff was gone already because they had closed for the day !!

Rating:

1.0

When the customer picks up a truck it should be examined. With the truck that I get it was very dirty, I have to sweep all the trash out.

Rating:

5.0

nothing excellent customer when I walked in to rent and be help I forgot her name but it was night shift around 7pm, she helped a great deal !! Everything was perfect thanks so much

Rating:

5.0

The tires strap on the right side of the vehicle towing trailer was torn off and could not be used to secure the right tire of the car to the trailer. This was an unsafe condition that should have been identified before I was able to drive off the lot.

Rating:

4.0

I love technology and being able to do many things using cellphone & Uhaul App is convenient up to some point, but the personal touch is also important in a business. In the future, I would like to see more personal interaction when visiting a Uhaul facility. By the way, the staff was there during the return but feels like they were just not paying the right amount of attention to provide service to patrons coming in.

Rating:

1.0

Stop charging clients for gas when the tank full. Manager didn't call back. I had to call them several times.

Rating:

4.0

Poor customer service on Sunday when I got there to pickup equipment

Rating:

5.0

Love this location!!!! Most amazing people ever. Will not go anywhere else. U-Haul- should make a rule if you rent and find out it’s not needed or wrong date- and return within certain amount of time- should do a partial pay! I rented in error last week.

Rating:

4.0

Improve on your customer service associates availability. Always have to wait for awhile being only 1 associate available.

Rating:

5.0

I had a great experience at this location. I will be using this location in the future.

Rating:

5.0

The employees were terrific!

Rating:

3.0

The location was good, but the vehicle was not. The window rowing door handle was broken, so I could not raise/lower the window efficiently. The alignment of the truck was off centered making it difficult to drive, but did not know until I got on the highway. Since I was on a time crunch mission I just continued on. Also, the hood of the truck was not latched on properly which I had to stop and lock it down. This should be locked down already or it is a safety hazard. Also, the knowledge of the representative informed me how much a half tank would travel and I was told about 60-70 miles. I then decided to get it full so I would not have to stop since it was going to rush hour. I filled it up and realized I overfilled the truck and did not know if I would get credit for the fuel. I finally did when I turned it in. I didn't get full credit for the whole tank, but I did receive some credit. I put in $90 and got back $30. I got the truck less than half and returned it with more than 3/4 full. I do appreciate the credit since I did not know if I would get anything. The rep was helpful, but the information was not the best. I do the great accommodation of the company to help service me to get my move done. Overall, it was a good convenience experience, but it does need some attention to details. The cost was reasonable and the mileage and service was good. I just didn't the type of truck I would get would be out of maintenance, but it did the job. It could have been a better experience overall.

Rating:

3.0

The customer representative canceled my reservation without my knowledge and was very disrespectful. The process interfered with my schedule and got me late for work.

Rating:

5.0

Fix the WiFi at the location staff and customers having longer wait periods because WiFi not working. And give the gentleman at that location a raise he went above and beyond to help everyone

Rating:

2.0

I drop off the vehicle and want to use the restroom but its closed and approached the personnel for assistance but said the facilities is not for customer use and they cannot affored to clean it.

Rating:

4.0

The receptionist was really sweet .. trucks need to be cleaned better and the dash had multiple lights on.

Rating:

3.0

You have some great people at the desk. You also have some folks that are not ready for prime time, nice enough but no idea what they are doing. Scheduling system could use some work for hitches.

Rating:

5.0

Nothing

Rating:

2.0

Make sure that any prior damages on a vehicle have been noted and not try to put it on the next renters account as if they damaged the truck and because of inconveniencing that person you should give that renter a free truck rental with free 20 miles of mileage since the renter had to call U-Haul send pictures call smart move and other places to make sure this was rectified because somebody at U-Haul fail to do a proper inspection of the U-Haul prior to-jmo as a frequent flyer renter of U-Haul trucks thank you 443-823-5654 as far as I know the manager and assistant manager are handling this situation and will be back in contact with me thank you and don’t use a customer phone to take a picture of the customer or their license I never had to do that at 222 Northpoint road

Rating:

5.0

Best U-haul location in Baltimore! The staff is amazing and the customer service experience is top level!

Rating:

5.0

Excellent service. The staff was vary friendly. I would definitely recommend them to everyone.

Rating:

1.0

Needs to be expanded. Lot is way too small and it is very hard to maneuver a large truck.

Rating:

5.0

Staff was excellent. Very helpful, got me in and out quickly.

Rating:

4.0

N/A

Rating:

5.0

Without the customer doing a routine check on the vehicle, the workers should be making sure the vehicle is all around well maintenanced and safe for the next driver to take on the road.

Rating:

1.0

Poor customer service and very rude behavior..

Rating:

5.0

The person at the counter is very helpful.

Rating:

5.0

Desk staff were incredibly kind, patient, and helpful, even called me by my name when I returned the vehicle.

Rating:

2.0

Extremely rude desk clerks. Waited over 45 minutes even though I had done pre check in. Someone else was having an issue and we stood there waiting forever. When I finally went out to get the truck , it was blocked in by another. The woman at the front was so nasty to me when I told her the situation. Honestly a terrible experience here.

Rating:

3.0

Gas was way below 1/4 tank as it was supposed to be. Really don't have time to complain to people, I know they charged me to bring gas back up to 1/4 tank but I only used it for like 20 miles. It's just a little disappointing that someone didn't take the time to put gas in the uhaul truck. Seems lazy to me and I had to pay for it.

Rating:

5.0

Everything went well. Equipment worked as needed.

Rating:

4.0

A lot of uhaul parking spaces were not numbered in the back. I had to search for the license plate number to find my assigned vehicle.

Rating:

5.0

Modesty provided excellent customer service .

Rating:

5.0

Customer service was excellent

Rating:

5.0

Fast, convenient and all around awesome experience!

Rating:

5.0

Great Job!

Rating:

5.0

Loved em needed it longer

Rating:

5.0

I had a perfect rental. From pick up to return everyone was polite and professional.

Rating:

1.0

At the time of booking a reservation, we’re never told we could be subject to picture taking. This is in addition to us presenting our DLs, payment and being physically there. The picture taking was new since we had taken a truck the previous week but our pictures were not taken. When we asked the stuff they were agitated indicating policy is policy. 2. The truck was covered with snow, we were never given anything to use in removing the snow. 3. Our card was run 3 times we were worried our card could charge 3 times. Again, staff were not happy by our questioning. How does this U-Haul even use customer data? We were never given documentation showing how they use customer data including the ‘mugshots’. I WONT RECOMMEND THIS LOCATION!

Rating:

3.0

It smelled like a weed shop when I walked in and it was from an employee and I had to.wait for my paperwork while the girl talked to her friend on phone about a package delivery.st home.

Rating:

5.0

Employees were very pleasant and helpful, Thank You!

Rating:

4.0

ThI cup holders were filthy, there was dog hair on the passenger chair, the back door jammed & the back light camera flicked on & off

Rating:

1.0

I didn’t feel like a customer, I felt like a co-worker. Having to go through everything on my own using my own phone was ridiculous. Very unprofessional. There should be a person that goes through everything with you, pointing out features, explaining possible charges, etc. instead of sitting at the counter looking at her phone. None of this was done, I felt like I had to wait on myself. If I’m going to work for your company, my rental fee should have been much lower. I know everyone is short handed these days and technology is great but this is just unprofessional and your customer service is extremely poor.

Rating:

5.0

Everything is fine