Customer Reviews for U-Haul of Glendale

7,183 reviews

1313 S Brand Bl   Glendale, CA 91204
(N of Los Feliz Blvd)

(818) 956-3740

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(818) 956-3740

1313 S Brand Bl
Glendale, CA 91204
(N of Los Feliz Blvd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

PETER KILBURY 
Rating:
5.0

Malcolm did a great job, professional and polite.

Ronald Younker 
Rating:
5.0

Trailer was trailered. Would trailer again.

JONATHAN MILLS 
Rating:
5.0

good service

Mikhayil Marushko 
Rating:
5.0

Customer did not leave a comment.

Vigen Margaryan 
Rating:
5.0

Customer did not leave a comment.

JASON DIAZ 
Rating:
5.0

Customer did not leave a comment.

Nestor Arbolante 
Rating:
4.0

Customer did not leave a comment.

Dylan McDonald 
Rating:
5.0

Customer did not leave a comment.

Wendy Chavez 
Rating:
3.0

Customer did not leave a comment.

Marc Jones 
Rating:
5.0

Great Service!!!!!!

Grigori Khojayan 
Rating:
5.0

Customer did not leave a comment.

Giovani Rubio 
Rating:
4.0

Customer did not leave a comment.

Russel Ishii 
Rating:
5.0

Customer did not leave a comment.

Alfred Garciga 
Rating:
5.0

The whole experience was easy and affordable.

odir morales 
Rating:
3.0

Busy location, not easy to get to from the freeway, lots of local traffic. Great selection of trailers and trucks though, and the staff are nice.

Steven Snyder 
Rating:
5.0

Plus it’s very convenient for me, it’s within 2 miles.

Jason Qua 
Rating:
3.0

I reserved a truck at the Pasadena location and they later called to say I had to go pick up in Glendale, which was out of my way. Didn't offer me a mileage discount, either. Not great business. The man who checked me in upon return was very friendly. I don't like the check-in process, however, having to look at teeny tiny pictures.

Stacey Strickler 
Rating:
5.0

Customer did not leave a comment.

Elsio Silva 
Rating:
5.0

Not a thing. Keep up the great customer sat.

Ken Barnett 
Rating:
5.0

Customer did not leave a comment.

Razmik Davtians 
Rating:
5.0

Have more employees

soloman tanielian 
Rating:
5.0

Customer did not leave a comment.

VIGEN BABAKHANI 
Rating:
5.0

Customer did not leave a comment.

DEB DITRAPANI 
Rating:
5.0

Not a thing. Thank you, again P.S. The young man who helped me with the reservation and Avi on the return were very pleasant.

Kenneth Barnett 
Rating:
5.0

Customer did not leave a comment.

Joseph Lucey 
Rating:
3.0

Give me a paper copy of my contract. After being told at check-in that all was good, I have a charge for gas. If I was told at the time about the gas, it could have been discussed then. AWFUL!

Dan Gregory 
Rating:
5.0

Customer did not leave a comment.

Jeff Bregman 
Rating:
5.0

Customer did not leave a comment.

DAVIT MOVSESYAN 
Rating:
5.0

Customer did not leave a comment.

Vanessa Fantauzzi 
Rating:
5.0

Customer did not leave a comment.

VIGEN BABAKHANI 
Rating:
5.0

Customer did not leave a comment.

Anna Troshchnkova 
Rating:
5.0

Old equipment. Slide up door. Outdated. This trailer should be Be scrapped

JOHN PUTCH 
Rating:
5.0

Customer did not leave a comment.

Blaze Cordaro 
Rating:
1.0

Had a reservation at the Atwater location which they did not honor. Was told to go to the Glendale location for another reservation which they did not have. Ended up having to take a unrestricted vehicle. Horrible experience.

Kevin Duarte 
Rating:
5.0

Great customer service!

Adrienne Bernardez 
Rating:
5.0

Honestly everything good the staff is good must continue this way helping people and access very easy way

HAROUTIOUN BAGHJEDJIAN 
Rating:
5.0

Customer did not leave a comment.

JASON ELKIN 
Rating:
5.0

Nothing , the entire staff is friendly and professional

marlon coto 
Rating:
5.0

Customer did not leave a comment.

Harutyun Ayvazyan 
Rating:
5.0

Having both pieces of equipment at the same location or facilitating that

Pete King 
Rating:
5.0

My whole move went more smoothly than expected. I will be using U-Haul Uboxes more often! I highly recommend their service

Joseph Park 
Rating:
5.0

process was smooth and easy from start to finish. would use again.

Scott Patterson 
Rating:
5.0

Great place for your rentals needs friendly and professional service Mr Ave is the best Thank you

Eugene Garcin 
Rating:
5.0

Customer did not leave a comment.

Arsen Matsakyan 
Rating:
5.0

Excellent and easy service. Also, after filling the tank I inadvertently left my credit card wallet on the front seat. They called me and held the wallet for me until I could return. Thanks so much to these honest and hard-working people.

Jane Hamilton Cirigliano 
Rating:
5.0

Excellent all around service

Lynnette Rasmussen 
Rating:
5.0

Customer did not leave a comment.

AVEDIS KBJIAN 
Rating:
5.0

Customer did not leave a comment.

Benjamin Palmer 
Rating:
5.0

Gréât service. Avi runs a tight ship

LYNNE ANDRESEVIC 
Rating:
5.0

Customer did not leave a comment.

Smbat Tunanyan 
Rating:
5.0

Customer did not leave a comment.

Mark Goldman 
Rating:
5.0

Customer did not leave a comment.

romanov hagopyan 
Rating:
5.0

Customer did not leave a comment.

David Sanchez 
Rating:
5.0

Customer did not leave a comment.

Arman Galstyan 
Rating:
5.0

Customer did not leave a comment.

Robert Aslanyan 
Rating:
3.0

Customer did not leave a comment.

Liz Hart 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Steenwyk 
Rating:
5.0

Customer did not leave a comment.

Brian Chism 
Rating:
5.0

Customer did not leave a comment.

Mark Mancini 
Rating:
5.0

Customer did not leave a comment.

Eugene Garcin 
Rating:
4.0

Side mirror is broken

Yang Noh 
Rating:
5.0

Customer did not leave a comment.

erik knudsen 
Rating:
5.0

Ок

Garnik Kaarian 
Rating:
5.0

The check out process was super easy and the customer service was top notch!

Bernardo L Beltran 
Rating:
5.0

Customer did not leave a comment.

Doo Kim 
Rating:
5.0

Despite of power outage they serve me fast and professionally

Gevorg Parsamyan 
Rating:
5.0

Customer did not leave a comment.

David Sanchez 
Rating:
5.0

I had a hard time finding a parking place for my car

Sidney Luther 
Rating:
5.0

Customer did not leave a comment.

David Mast 
Rating:
1.0

Customer did not leave a comment.

Ashot Saribekyan 
Rating:
5.0

Customer did not leave a comment.

JOE LAKAMP 
Rating:
4.0

Customer did not leave a comment.

Kevin Becker 
Rating:
5.0

Thanks

Vahe Danielyan 
Rating:
1.0

I’m not happy with people working on U-Haul in Glendale california

BINH NGO 
Rating:
3.0

Your app did not work at all. I had to use the web version. Multiple calls to customer service and finally figured it out. Yikes

Daniel Walsh 
Rating:
3.0

The truck I was assigned was far too old, it probably shouldn't be in service anymore. It had almost 165,000 miles on it, that's too many miles for a rental. The engine made a whining sound while driving, and the truck felt like it was struggling. My move went fine- but I felt like it was a risky situation.

Hyukgene Kwon 
Rating:
5.0

Customer did not leave a comment.

MARK KOZHEBRODSKY 
Rating:
4.0

Good 👍

Juan Ricardo Gomez 
Rating:
5.0

I had to make the initial call to confirm my moving date. But on the day of, the movers were very communicative before arriving and came ahead of schedule. They were friendly, careful with all of my items, and time efficient. It took an hour and a half for them to move everything in my studio apartment into the U-Box (Not to mention the rain and two flights of stairs). I would be happy to hire them again.

Sydney Love 
Rating:
4.0

The place was jammed, busy -- packed. There were 5 empty trucks in front of us when we pulled in and no one was checking them in. I went to the office and 8 customers were waiting for one cashier. I found someone outside who was helping another customer. He said he would help. In a few minutes he moved all five trucks just enough for me to pull up, then removed my trailer. He apologized profusely for the delay and asked how the equipment performed. Turns out he was the owner! I could not have been more impressed.

John DiLoreto 
Rating:
5.0

Customer did not leave a comment.

Herbert Prieto 
Rating:
5.0

Very professional

Serje Stapaev 
Rating:
2.0

Customer did not leave a comment.

Robert Marquez 
Rating:
4.0

Customer did not leave a comment.

ROLANDO HERRERA 
Rating:
3.0

I was charged a fuel charge, despite the tank remaining 3/4 full.

Arturo Vizcaino 
Rating:
5.0

Customer did not leave a comment.

PAUL DRESSER 
Rating:
5.0

Customer did not leave a comment.

Tigran Avetisyan 
Rating:
5.0

Customer did not leave a comment.

Eric Perman 
Rating:
5.0

Customer did not leave a comment.

Jettro Valdizno 
Rating:
5.0

Customer did not leave a comment.

Dmitrii Dvoretskii 
Rating:
5.0

Customer did not leave a comment.

Arman Galstyan 
Rating:
5.0

Should be some set aside temporary parking for cars dropping off people who rent trucks. There is no available street parking at this location.

DAVID SLAVIN 
Rating:
5.0

Customer did not leave a comment.

Linda Sevilla 
Rating:
5.0

Customer did not leave a comment.

phaedra harris 
Rating:
5.0

Customer did not leave a comment.

Arman Novshadyan 
Rating:
5.0

Please add a call button in office location. There was only one employee and I had to go look for him both at pick up and return.

Jose Chavez 
Rating:
5.0

U-Haul has really changed to the better. Easy to use and order. Gone are the days were it was scary to rent a U-Haul. You had to give your left foot along with your first born and right kidney.

Akop Mushegyan 
Rating:
5.0

Customer did not leave a comment.

Simon Cervantes 
Rating:
5.0

Customer did not leave a comment.

HAYK BALAGYOZYAN 
Rating:
5.0

My movinghelp movers were able to get my ubox quickly and efficiently!

Andrea Silenzi  |  Overall Experience 
Rating:
3.0

Facility is fine, logistics is a mess. Made an appt to rent a pickup, trailer & pick up U-Box @ 9am. Truck was not available, nothing was ready, I waited until 11 before I could leave. Not happy.

Tatiana Krasovski  |  Overall Experience 
Rating:
1.0

Follow through was nonexistant

Sally or  |  Overall Experience 
Rating:
5.0

The staff are extremely helpful and flexible. This was my best experience working with U-haul.

Marcus Raudszus  |  Overall Experience 
Rating:
2.0

The UBox was guaranteed for delivery in Glendale on 6/30/18. It arrived on 7/2/18. No one could tell me where it was or when it would be delivered. UHaul owes me $150 for the three days it was late!

Robin Drage  |  Overall Experience 
Rating:
5.0

Tito, the driver who delivered and picked up (on 7/16) our U-Box was fantastic! Thanks for helping us with our storage needs!

Emily Barsh  |  Overall Experience 
Rating:
3.0

It would help to have guiding ropes for waiting customers. Wait lines were chaotic.

elizabeth lee  |  Overall Experience 
Rating:
5.0

UHAL’s operation has been better than we anticipate.

mohammad natejhi  |  Overall Experience 
Rating:
5.0

Attendant was great, helpful and fast. Everything went very smoothly.

Stacey Thiel  |  Overall Experience 
Rating:
5.0

Love you guys

ROBERT MOORE  |  Overall Experience 
No reviews have been submitted for this location.

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