Customer Reviews for U-Haul of Fresno

11,244 comentarios

6116 N Blackstone Av   Fresno, CA 93710
(N Of Bullard Av)

(559) 487-1733

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(559) 487-1733

6116 N Blackstone Av
Fresno, CA 93710
(N Of Bullard Av)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Patience M. 
Clasificación:
5.0

Excellent Service 🏆 Excellent Cleanliness 🏆

Luis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William J. 
Clasificación:
1.0

Well in my experience I used a car for 7 miles and when I returned it the lady wanted to overcharged me $68 for gas when I returned it the same as how it was

JUAN M. 
Clasificación:
5.0

Quick and easy!

Blaine H. 
Clasificación:
5.0

Keep the very pleasant attitude that was displayed by the two female attendants. This was the best customer service I've received in a long time and they should be greatly commented and you should be very proud of your employees at that location, thanks again.

otis P. 
Clasificación:
5.0

A little confused on entrance. Sign says, Equipment return at entrance, next driveway has sign, exit only. At entrance, have large sign, ENTRANCE.

Michael W. 
Clasificación:
1.0

Came out with a way higher price then given. Good luck

Frank M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GORDON S. 
Clasificación:
5.0

Luis and Gunner were absolutely amazing! They went above and beyond!

Tracy B. 
Clasificación:
5.0

The employees were wonderful.

Bill S. 
Clasificación:
5.0

El cliente no dejó un comentario.

joRGE I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
4.0

Future customers may benefit from communication on returns for multple equpiment rented, such as a car tow and Uhaul truck.

Mallory K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauri L. 
Clasificación:
5.0

Thank you so much for the wonderful staff at this location. They were very helpful and very professional.

James W. 
Clasificación:
4.0

Appreciate the team of employees at this shop. Organized, attentive, and happy!

Richard M. 
Clasificación:
5.0

Mariana and Luis helped me excellent customer care

Julia C. 
Clasificación:
3.0

I had a reservation for 8am...didn't leave the location until 9 due to the long line. I was expected to be bak=ck at 2pm...even though I lost an hour in line. No gas in the tank so then I had to get gss. Thye should have a separate line for those with reservations

ann Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diane F. 
Clasificación:
5.0

staff friendly, professional

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve C. 
Clasificación:
5.0

El cliente no dejó un comentario.

julio R. 
Clasificación:
3.0

This location closed my account, and offered no assistance for a broken trailer.

Amador H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan Jose S. 
Clasificación:
2.0

The gas station I used is literally 100 yards from my returning and the fuel gage after adding gas before returning showed I was over what is required. Drove 100 yards and magicly I was charged for returning under fueled.

Michael V. 
Clasificación:
2.0

Make sure the truck is on fumes when renting!!!!

angela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

verenice S. 
Clasificación:
1.0

The previous customer was late to their reservation, and we we're given the truck that was on that reservation. Victoria, the woman at the cashier, put us on the previous customers reservation rather than making a new one and there were complications with the drop off. We had stated it was going to be a one way from Fresno to Visalia and Christina, the manager, wasn't very understanding with what had happened. Luckily the people at the Mineral King location were very helpful and reversed the contract and helped out so I wouldn't have been charged double for paperwork not being accurately corrected on Fresnos behalf.

tyler W. 
Clasificación:
4.0

Extremely long line to pick up reserved vehicle, need more people working first thing in the morning to move the line, at least one at every register. No on site parking and told to park my vehicle on a street in a high crime area (CAT thefts). Pre-check would not download to my phone so left without doing it. Employees were very nice.

Jody S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen K. 
Clasificación:
4.0

The unit looked clean. But, cab and the cargo area reeked of marijuana. In initially, I didn't think much about it since I thought it would air out with my windows down and the cargo door up. It didn't. It gave me a slight headache and I cannot use the boxes again since they absorbed the smell while in the cargo area. While the rental, the staff and the cost were all very positive, the smell was not pleasing at all.

Patrick M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Juan Jose S. 
Clasificación:
2.0

First off, we got there at 7am. Line of at least 15 people. It took us an hour to get registered even though I had done the full online registration. Then, they did not have a hand truck that I had reserved and they were like "yea, were out." No cares given. Then. We FINALLY get keys to truck just to find that both front tires need air. We pull around and it takes another 30-45 minutes to get them aired up. It's almost 9 am at this point. Nit a good experience when I'm paying $70 to use a truck for just a few hours time!

Wendy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Laurie H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hector S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
5.0

Staff is always so helpful (even though they are super busy and there is always a line of customers waiting)

Johnny W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
4.0

minor issue with gas meter service time made things right

Francisco M. 
Clasificación:
5.0

everything went pretty smooth , which is really important on a day you are moving, thank you, UHaul!

Troy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle D. 
Clasificación:
5.0

Nothing more, you guys did good.

BRUCE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hassan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary R. 
Clasificación:
3.0

I put down a $60 deposit and I still haven't got it back

Alfonso S. 
Clasificación:
5.0

Conrad had great customer service and assisted all of my needs. Kevin was great helping me load my boxes into my truck. Huge thank you to Brianna she was right there when we pulled up checked us in and was done in 2 minutes Everyone did an amazing job and was vey fast and very communicative.

Victoria C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGELA I. 
Clasificación:
3.0

Wash the trailers would help sweep them out on the inside a trailer, also had a short in the lights

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

isabel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elvira E. 
Clasificación:
5.0

Christian went through the process quickly & didn't have to wait long in line. Gaby did the checkout fantastically fast so I could get out of the heat. Great experience overall

Oscar P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DESIREE A. 
Clasificación:
5.0

You're doing a good job if it ain't broke don't fix it

Damen R. 
Clasificación:
1.0

Charged me for gas when the line was about the same, didn't have dolly ready, check engine light on in truck, not enough workers

Dylan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
4.0

El cliente no dejó un comentario.

richard W. 
Clasificación:
5.0

It was very professional and very organized

PATRICK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy H. 
Clasificación:
2.0

I rented a dolly online and when we arrived at our location there was no dolly. I think the customer service person should have read my reservation and equipment needs before allowing me to leave. I will choose another location next time.

Yvette A. 
Clasificación:
5.0

Your doing great 👍

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio E. 
Clasificación:
4.0

The service I received was very satisfactory. My vehicle was ready to go as soon as I arrived. Service personnel was friendly and helpful.

Arnold M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Crystal L. 
Clasificación:
3.0

The truck was dirty and it ran really rough. Check engine light was on , brakes were not the best and I was driving in mountain areas so felt unsafe. Overall, I've honestly had worst experiences at other Uhaul businesses recently so it wasn't all bad. But you should make sure trucks are in better condition when renting them out.

Richard S. 
Clasificación:
2.0

My agent was alittle rude.

Rodney J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salvador R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chris M. 
Clasificación:
3.0

The pickup needed a quick wipe down including the windshield. It was foggy and hard to see through. Overall I had 2 good experiences with this location.

Liza M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jackie G. 
Clasificación:
5.0

Service woman took pictures of customer's ID using her private cell phone. This is a violation of Federal Privacy Act of 1974. Your services at UHaul need to be compliant with federal laws.

Moua V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hilda R. 
Clasificación:
3.0

Cashier who help me out. Needs better customer service skills. The other guy who was outside was great to us.

Laura P. 
Clasificación:
5.0

Neither were a big deal but: 1) There was trash and a thermos behind the seat of the pick-up. I cleaned it out and kept the thermos. 2) The previous user of the motorcycle trailer had leaked both oil and battery acid onto the trailer bed. I cleaned and neutralized. I did not mind these small tasks. The overall experience, especially the staff, was 5 star. LK

Larry K. 
Clasificación:
2.0

Initially told me reservation was canceled. After three employees reviewed computer discovered reservation was valid. Rather than helping me, staff was very short and unconcerned. After manager found reservation, it seemed like it was my problem. I was very disappointed with staff attitude.

Glenn J. 
Clasificación:
3.0

Interacted with three different employees all lacking in customer service skills - no smiles, no pleasantries, no explanation of important info (I was first time renter), and looked bothered when asked questions. The truck had parts caked in mud, tons of dents and scratches, the brakes squeaked awfully, and the cab smelled of body odor.

Marco L. 
Clasificación:
1.0

At pickup the person that helped me out had no people or customer service skills. She was clearly only interested in listening to others conversations than helping me. The first trailer I hooked up to had cut wires for lights and I had to lift that one off and hook up to a different one. The she said the one I hooked up to I couldn't take because it was reserved like I didn't have a reservation myself. Not one employee see

Joshua H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro S. 
Clasificación:
2.0

Employees at the checking desk are rude & unfriendly . Them to top it off I couldn't park my new car in their customer parking. I had to drive around for 1/2 an hour I 108 degree heat! Conrad was the only one who was courteous. They also tried to charge me $60 for gas! Bullshit! I'll never do business at this location again!

Carol U. 
Clasificación:
3.0

The young ladies at the desk were very nonchalant and made no effort to a ssist. The first truck that was shown as the rental, did not have a functioning roller door and the interior was in very poor shape. However, the manager was accommodating and assigned another truck. The second truck had a check engine light the entire duration of the rental period. It drove very sluggish but we were able to complete our move. The young man who assisted with the return of the truck was very professional and did a good job. Overall not bad, but could be better.

srinivas N. 
Clasificación:
1.0

The truck smelled like cigarettes, the truck was on empty and the manager who was wearing a green shirt that day went out of her way to be rude to me. When I walked into the store and was talking to a different employee they were helpful, he was looking up what they had available and he was answering my questions. The manager yelled over her shoulder that there were no trucks for me. There was an available truck out front. I rented the truck. She got angry and insisted that it was reserved or that it needed maintenance. It wasn't reserved and didn't need maintenance, I know this because we checked. She was so angry that I was renting the truck at this point she stormed off. When I came back to drop off the truck she rolled her eyes at me. She was gabbing onto one of the male employees and laughing. She had her hands all over his body and was making no effort to be professional. The man looked uncomfortable. She then yelled at one of the younger guys to help me. She was incredibly rude to both of the boys who work there. Talked down to them, yelled at them, she gave them dirty looks. This woman was so bad at what she did it was almost as if she was apart of some tv show where they really exaggerate how bad the customer service is. My partner also got heat sickness in the truck. The A/C sucks. Just to be clear the two younger guys who were working yesterday did a good job and I have no complaints about them, it's everything else I have a problem with.

Alli W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff W. 
Clasificación:
3.0

Make sure the truck is running properly and has gas in it.

Aaron A. 
Clasificación:
4.0

Good job! Thanks see ya soon .

danny T. 
Clasificación:
3.0

Walked in and was ignored by an employee who was too busy on her personal cell phone. She was rude and not helpful at all. Manager on duty was helpful. Even he appeared frustrated with the rude girl who didn't help us.

Carlos G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivian R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia S. 
Clasificación:
3.0

The check engine light was on the whole time and at times when you put the break on it lurched forward! Really hard to break!

Beverley J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell S. 
Clasificación:
5.0

:)

Cassandra L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawrence I. 
Clasificación:
1.0

Reserved a 15 foot, but was told I was “upgraded” to a 17 foot truck. When I asked if any 15 foot trucks were available they said no. The 17 foot truck did not have a functioning latch on the back, and they swapped me into a 15 foot truck, of which they had many

Curran B. 
Clasificación:
5.0

Very good

Margie E.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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