Comentarios del cliente para U-Haul of Fair Field

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul of Fair Field

Grado total:

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Dwayne Bernard M. en

Grado:

It's not the location. It's the system the app took me over an hour to do the after hour check in and they still charged me a $21 fee because the app didn't let me do the full check in. Then spent an hour trying to get my money back. Also the check engine light was on the entire time

David B. en

Grado:

Need to know how to treat customers better. Make sure the vehicles maintenance is taken care of. And get new electronics in side cause they seem to always mess up. Some of the trucks have faulty gas gauges

Isiah B. en

Grado:

I was promised a on ed way truck on Wednesday for today. They gave me the wrong truck which I had to return to Huntington and pay a lot extra for fuel. It had slightly above 3/4 but they said,it was full. After the 29.99 fee, I paid well above the 1.00 per mile for the trip. I argued with them for twenty minutes, had to go across the street and put yet another 25.00 gas in th ed truck. It was quite an expensive day for me and I'm struggling on social security. A bad day for me.

James Harold Iii L. en

Grado:

Danny and his team did an outstanding job, very knowledgeable and helpful. Thanks for all your hard work!!

Jeremy Linn K. en

Grado:

The dolly was already loose in the back. You owe me $7.00

James D. en

Grado:

Excellent staff. They were extremely knowledgeable, courteous, and helpful. I will go there again!! Thanks!!

David C. en

Grado:

El cliente no dejó un comentario.

thomas P. en

Grado:

Friendly staff

phyllis P. en

Grado:

I felt every uneasy about the employee taking pictures on hinpersonalncell phone of my license. Both sides. Said it was their policy!! Best not have extra charges or identity theft. Doesnt make sense. I declined insurance and was told a safe fee would be good, no accidents $14 would be returned when brough back in the same shape it left. So wonder who by that? The same man that had my personal business on his personal cell phone!! thus is wrong in ever way possible. I used it approximately 2 hours! Retutnedbit and was $60. Very concerned with the way customers card both front and back are in their personal cell phone. Will be checking onto this because it's very wrong.

Elaine K. en

Grado:

El cliente no dejó un comentario.

Cody H. en

Grado:

Over charged for mileage and the gas tank was empty

terence K. en

Grado:

El cliente no dejó un comentario.

William D. en

Grado:

El cliente no dejó un comentario.

Cody S. en

Grado:

I booked online at a location that doesn't even have U-Hauls on their lot. Take them off the website.

Jesse P. en

Grado:

The return equipment lane is apparently confusing for some people as someone was upset when I pulled in and said that I “blocked” them in. They were in a car and not returning equipment.

Cristofer C. en

Grado:

I tried to turn in my rental at the correct time and when I put the mileage into the app ( that I had to download to turn in) it said I drove over 10000 miles in 8 hours and wanted to charge me around 20,000 dollars to turn it in at the time I was supposed to. I haven't been charged yet but I am betting that the 20 dollar fee will be added for not turning it in on time. Other than that it ran fine and was clean.

Stephen E. en

Grado:

El cliente no dejó un comentario.

Vanessa S. en

Grado:

El cliente no dejó un comentario.

Shane H. en

Grado:

The staff and manager were friendly and very personable.

William M. en

Grado:

Assistant manager was very polite and helpful however the Male employee was very short and smart assed with menas well as the assistant manager was in no way a professional employee but again the assistant manager was very nice

John L W. en

Grado:

I feel your staff is well trained in all aspects of customer service ,made me feel welcome and was fast and I was in and out in 20 min mayby less

Richard D. en

Grado:

El cliente no dejó un comentario.

Latasha C. en

Grado:

I will never use y’all again

DONNA R. en

Grado:

Very helpful staff!

frederick D. en

Grado:

nothing to add

Arron L. en

Grado:

El cliente no dejó un comentario.

anthony H. en

Grado:

Rude people along with being smartass’

Amanda B. en

Grado:

El cliente no dejó un comentario.

Kevin W. en

Grado:

El cliente no dejó un comentario.

Kenneth P. en

Grado:

El cliente no dejó un comentario.

marlene F. en

Grado:

El cliente no dejó un comentario.

Patrick J. en

Grado:

There are so many hidden fees that no one tells the customer. I was shocked by my total bill. Plus, I spent an extra $46 for a local move. Not that happy with my overall experience.

Austin C. en

Grado:

El cliente no dejó un comentario.

Michelle W. en

Grado:

Front desk clerk, was very friendly

Emma K. en

Grado:

El cliente no dejó un comentario.

Mark L. en

Grado:

El cliente no dejó un comentario.

Loren Y. en

Grado:

Quick and efficient