The van I rented was awful. The weather stripping fell off the driver's door every time I opened it. The gate was so hard to close that you literally had to hold on to it and jump off the back of the truck. The truck had trash in the cab when I picked it up. I cleaned it before I returned it and still got the 25 fee. Customer service refunded it but I feel like that was a company policy to just steal from customers. I wanted to go over the truck when I returned it but the guy wouldn't even though there were no others in front of it. I believe that is so they can fee you to death without you disputing it. I will 100% never rent a uhaul again.Henry L.
Customer Reviews for U-Haul of Fair Field
Huntington, WV 25701
(Corner of 9th Ave and Hal Greer Blvd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.daisy C.
Didn't get my receipt emailed to me.Duane M.
The team was very accommodating with scheduling and getting my UBoxes ready for shipment twice because I had to reschedule. They did not complain but instead helped me with my schedule. Also there was a glitch in the delivery that they acknowledged was their issue and they completely remediated the issue and supported my move. The whole time the team was very nice to us and most helpful. Excellent team and thank you.daniel M.
I rented a van for .39 cents per mile and drove 733 miles. They charge me a 7 day rental fee. Which I should have paid $286.00 plus tax. Instead they me $366.00 flat rate. On September 16 I rented a 26 foot truck. The air conditioner went and driver had to travel 300 mile without air I reserved a 2 storage units on 10 mile and Dequindre in Warren Mi. At a U Haul place. When I went to activate my storage units. The company said I had no reservation. No I cannot recommend U Haul my experience with them was BAD.hurston W.
El cliente no dejó un comentario.Stephen C.
Clerk was 35 minutes late opening up the store, and even then told me she did not handle an UHaul business. She gave me a number to talk to the owner who said he would handle the rerun and email me a receipt within 30 minutes. I has now been 2.5 hours and have not received anything yet. No wonder they have all one start reviews!George B.
Seth was very helpful and pleasant. Best experience we've had at UhaulJessica N.
Just continue as you are doing. That's great. Yes you are spot on. Don't change a thing. Thanks for everything..Scott F.
El cliente no dejó un comentario.Jason J.
El cliente no dejó un comentario.Christopher F.
El cliente no dejó un comentario.CHARLES J.
Post or let the customers know what time you close.TIMOTHY D.
I have rented equipment from this location several times, and it continues to be my location of choice!Timothy S.
El cliente no dejó un comentario.Brian R.
I used the van for less than 2 hours and drove a total of 8 miles and I replaced the gas and I was charged $70 for driving 33 miles and I was charged $10 for gas as a part of that $70 total. Needless to say that I was totally ripped off. The van smelled like it had been used to transport animals.Nicole B.
I was treated with the utmost respectâ€¦ Customer service was first class and the rental truck was very cleanâ€¦Johnny B.
El cliente no dejó un comentario.Dee M.
absolutely awesome people at this location. super friendly and welcoming if i ever need a uhaul again i am for sure coming to this location. the manager (tyler? travis? sorry! i forget which it was) was the best with everything and made me feel appreciated and it was great.Noah M.
Easy check in. The clerk made it easy to check in . This location always has had the best efficient and knowledgeable clerks. I have always had great experiences. These clerks gave me a courteous experience with them. Thanks u haulJoe S.
Tire alignment is needed just as well there was a lot of free spin in the steering wheel. Not to mention the staff there all seem to hate there job and it reflects on their customer service.Brandon M.
El cliente no dejó un comentario.PHILLIP K.
Better maintained trucks would be good, no fun driving down the road and the truck is shacking badly and play in the steeringRobbie P.
Please don't over charge people. The attendant who helped me when I returned the vehicle said I went 100 miles and that was impossible. When I received the truck it was half full. I used a quarter tank and it cost me $13. No way can I go 100 miles on that much gas. She told us to go in the cool air inside while she checked the mileage and made sure the truck wasn't damaged. They got me but I will still continue to use UHAUL..Cassandra P.
El cliente no dejó un comentario.christopher H.
Nice people. Helpful with advise about the areagregory M.
The customer service reps on site were absolutely wonderful, friendly, and knowledgeable. Was very impressed with their professionalism. Fantastic location.Harrison B.
Was overcharged for mileage and was told I had to contact support for a refund.Sean T.
El cliente no dejó un comentario.Paul Andrew B.
El cliente no dejó un comentario.Phillip W.
El cliente no dejó un comentario.Albert C.
Heather was my sales agent , she went above and beyond to make my rental experience smooth, She was so good at what she does!James D.
El cliente no dejó un comentario.Shawn S.
Overall pleasant interaction. My equipment was not ready at the designated time of my reservation. Per Uhauls website, if the equipment isn't ready, there is supposed to be a $50 credit which was never offered. I was called within an hour and told i could come pick the trailer up, which is the only reason i didn't push the issue. At the time of completing the rental contract (2pm) i was told i could keep the equipment for 24 hours at the same price as my originally scheduled 8 hours. However, my contract was not changed to match, and i had the store calling me at 12 the next day (2 hours short of the 24 hour rental) wanting the equipment returned.Andrew R.
Everyone one who worked there mainly at the storage units not sure what her name is Debbie maybe but she was great went above to help me out plus I just love the unitsAaron S.
El cliente no dejó un comentario.Jonathan B.
Maintain the vehicle a bit better. Cargo door had damage making it hard to close. Head lights were misaligned, low beams weak. Transmission needs work.Erie Dale P.
Trailer was good. No issues with the maintenance. But it was not clean inside.Dawn G.
El cliente no dejó un comentario.Jim C.
El cliente no dejó un comentario.Edward A.
El cliente no dejó un comentario.Emily P.
El cliente no dejó un comentario.Mary L.
A sketchy neighborhood. Did not feel safe after dark. Were a lit of crackheads on the lotALVIN A.
Everything as far as the truck was excellent. The only misstep was the key for the padlock supplied. The key did not fit the lock. The rep did say that the locks were all the same, so the keys should work. They Don't.Rick R.
El cliente no dejó un comentario.Jodie F.
El cliente no dejó un comentario.Sokreaksmey Y.
Conveniently located. Staff was professional and no-nonsense.Mark Z.
El cliente no dejó un comentario.Samantha B.
El cliente no dejó un comentario.Jim C.
It was fine. A tad bit slow but overall good.mary D.
I'm always greeted with a smile the employees always makes everything easy very nice people I wont use other locationsBrenda S.
El cliente no dejó un comentario.Linda M.
El cliente no dejó un comentario.Paul W.
My 26' U-Haul had dog feces all up the walls in the wood slats, on the floors and ramp. The U-Haul was also completely infested with cockroaches. My whole house worth of stuff is now visibly infested by the cockroaches. I'm no going have to spend thousands of dollars to have my complete house treated for cockroaches. The manager at the Louisville location stated that was the most infested Uhuals he has ever seen.Daniel C.
We had an absolutely horrible trip. Rented a trailer for a round trip to Florida, and could not even make it back. The man that installed our trailer hitch and attached the trailer did not do it right and every single bump on the road the trailer scratches the ground. Turned our trip down to Orlando into an 18 hour trip and I absolutely refused to drive the trailer back up to West Virginia or even let another uhaul employee have access to my vechicle. Wasted money having to book a trailer with another rental company, very disappointed.Elicia D.
El cliente no dejó un comentario.DALE W.
I showed up on time to get the pickup I rented only to find out the manager had taken it. So, I reserve for the next day. Manager apologized and said I would get a discount for my troubles. When my bill came by email â€" no discount.Ronald S.
El cliente no dejó un comentario.Garron R.
We had a fantastic experience with this location. Everything was explained and they had exactly what we needed. I wish I could remember the name of the fellow that rented the truck and was there when we returned it. He was very nice and very helpful. Please look it up if you can. He deserves to know how much of an impact he made. We drove in from Richmond, VA. We were cleaning out my brother's house in Huntington who had unexpectedly passed away and only had the weekend. Everything was last minute because we had no idea what we were coming into. There were a lot of emotions and he made it very easy. Gracias.Kristina P.
El cliente no dejó un comentario.Timothy S.
The man working that rented us the U-Haul was very nice and helpful. The drop off however was confusing. The pamphlet told me to scan the "code" and I never did find the code. I just dropped the key in the box.Katie M.
perfect easy in easy out. nice guysDave G.
El cliente no dejó un comentario.Scott B.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Samuel W.
El cliente no dejó un comentario.Jamie S.
This was a great Moving experience. No problems. Everything arrived in one piece and on time. And very reasonableDebbie C.
The assistance they provided was extremely helpful.Troy W.
Always good thanksVickie W.
Great thank you.Vickie W.
I wad chargec for cleaning and the truck was clean inside and out. I had the truck for 2 days returned a day early and got charged for turning it in at night. What the fuck?SHAWN L.
El cliente no dejó un comentario.CRAIG C.
El cliente no dejó un comentario.STEVEN A.
El cliente no dejó un comentario.Lonnie M.
El cliente no dejó un comentario.Michael H.
Staff was less than friendly. Inside of uhaul smelled like a strip club and old cigs. Very little information on return process given.Brandon D.
El cliente no dejó un comentario.Matthew G.
Securing a reservation was difficult. I was told by the staff on site and at the state dispatch office that no vehicles were available only to check online within 10 minutes of talking to them and secure a truck from that very location. Other than that, my experience was fine.Matt S.
El cliente no dejó un comentario.George M.
El cliente no dejó un comentario.Kathy O.
I had the rental scheduled for 5 hours. A contractor showed up at my destination 5 days earlier than scheduled. I had to wait until this contractor was close to finished to pay them before I returned the UHaul. I returned the truck 2.5 hours late and got charged for a whole additional day on the truck and on the dolly? Well you just lost a repeat customer.Brad C.
El cliente no dejó un comentario.Alicia S.
To have the equipment in that u have a reservation for I was supposed to of had a pickup truck and they gave me a vandolly P.
The service personnel working were very helpful and experienced.Michael B.
Despite ads promising that I will be able to get the equipment I need when I where I need it, I was "upgraded" to a larger truck. A truck that didn't fit where I needed to make my move. The truck also was not ready at my requested time, and I couldn't get any answers as to why. Then, 40 minutes after my requested pick up time I was notified that my truck was now expected to be picked up at a different location too. When Uhaul fails to maintain every aspect of a blatantly advertised guarantee, I no longer have any trust in the company and do not expect to rent from Uhaul again in the future.Joshua M.
El cliente no dejó un comentario.Ryan B.
El cliente no dejó un comentario.Cheynoa W.
El cliente no dejó un comentario.Andrea S.
El cliente no dejó un comentario.Jonathan S.
This location has very good selection and also the manager was very polite. He answered all questions. This was my first time ever renting a uhaulLora W.
El cliente no dejó un comentario.Timothy G.
El cliente no dejó un comentario.Mick C.
El cliente no dejó un comentario.Mick C.
El cliente no dejó un comentario.Mick C.
El cliente no dejó un comentario.Melissa B.
El cliente no dejó un comentario.Michael M.
The truck has a horrible smell, like cat poop.Duane D.
El cliente no dejó un comentario.Virginia K.
El cliente no dejó un comentario.Linda R.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!