Comentarios del cliente para U-Haul of Everett

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul of Everett

Grado total:

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Michelle P. en

Grado:

The gentleman who detached my trailer was SUPER friendly and socially outgoing. I really appreciated his kindness and patience as terror-filled me navigated the parking lot with my scary trailer. :)

Clifford M. en

Grado:

These guys ROCK, as this location is ALWAYS VERY BUSY! I don't know how they keep track of things around here! While I was in the store, 2 idiot customers returned their rental vehicles by entering the exit for the vehicles, trying to screw up this well oiled machine, but your crack staff quickly corrected these illogical situations! - There is too little parking!!! May I suggest you buy Sporty's Sports Bar, then bulldoze it & erect a 5 story parking structure:) That'l take care of the mess. Then put a U-Haul Sports Bar on the top floor, with VIP Lounge. Yah, now that's logistics! - Excellent Store! For the last 25 years, I have sent everyone here - AND, the cardboard boxes are sold at the same price as the corporate website! Way to go guys! Please thank your staff & all the boys in the back, who keep your fleet of trucks & trailers all polished & ready to go! You have excellent management in place! - You guys are Awesome!

Benjamin H. en

Grado:

Helpful agent.

Constance H. en

Grado:

Very tight lot. Staff is great though.

Arthur H. en

Grado:

Excellent experience!

Brianna P. en

Grado:

El cliente no dejó un comentario.

Grant C. en

Grado:

Everyone was fantastic, especially Francisco in the warehouse.

Michael R. en

Grado:

El cliente no dejó un comentario.

Tonya G. en

Grado:

El cliente no dejó un comentario.

Stephen T. en

Grado:

Glitchy U-Haul computer equipment. Photos did not upload. Took forever to sign in.

Anthony S. en

Grado:

El cliente no dejó un comentario.

Amy U. en

Grado:

El cliente no dejó un comentario.

marc L. en

Grado:

Had some trouble scheduling with the website. Ended up arranging everything in person or over the phone.

greg R. en

Grado:

Awesome work and very professional!

James O. en

Grado:

Double charged me, said I didn't return trailer until next day, returned within 4 hours, trailer not connected to hitch correctly, came off while driving, luckily before vehicle was on it, after contacting customer service wow, what a farse, they can't even get a hold of location, this entire transaction reeks of fraud, blatant double charge and an inability to contact manager of location, very fraudulent. Will never use, recommend, or suggest uhaul ever again.

Ross P. en

Grado:

The return and pickup lane was frustrating and extremely difficult to use or even understand given how full the parking lot was - the path through for returns was clogged around both sides of the building in 2/3 of my visits.

Mike S. en

Grado:

Outstanding experience! Everything went perfectly!

James M. en

Grado:

very congested with not much room to drop off. Caught them at a bad time they had a bad leak in their roof.

Walter F. en

Grado:

El cliente no dejó un comentario.

Adam S. en

Grado:

El cliente no dejó un comentario.

Anthony E. en

Grado:

Better customer service. When you say you will call me back I expect you to call me back. Don’t advertise that you rent furniture dollys if you don’t have any furniture dollys. I was told I have to buy one if I want one. The truck I rented only had half a tank of gas when I picked it up.

Shaun M. en

Grado:

Location only had one person working the desk so it took 45 minutes to pick up the truck. Truck had not been cleaned. Lot attendant said truck was suppose to be detailed due to previous user spilling paint in cargo area. When using the app to dispute that the truck had not been cleaned it did not store the picture so when I dropped off the truck I was question about the paint spill.

Shane R. en

Grado:

El cliente no dejó un comentario.

Deanna S. en

Grado:

The only thing was that the 26 foot truck was parked too close to the cement barrier and between two other large trucks and I had to go back inside to get someone to move the front truck so I could get it out of its spot. But once they did everything was fine.

Hanrui W. en

Grado:

100% satisfied, thank you guys!

Shuguang P. en

Grado:

Great customer service! I was directed to this UHaul location by North Lynnwood location for an U-Box reservation and immediately felt this location is Much, Much better than North Lynnwood U Haul, where I rented a storage unit. Every one working here at Everett U Haul are very friendly and willing to help, while the employees at the other location were so hostile and do not treat you like a customer. This location has changed my impression about U-Haul.

Allen S. en

Grado:

great facility and staff. I would and will use this location in the future

Ashley W. en

Grado:

El cliente no dejó un comentario.

Jeremy T. en

Grado:

When connecting trailers and shortening chains, remember that the trailer is empty and that when loaded, the hitch will likely ride lower, so shorten chains a bit extra to avoid dragging when loaded.

Derek M. en

Grado:

El cliente no dejó un comentario.

Jack E. en

Grado:

El cliente no dejó un comentario.

Tiffany A. en

Grado:

This location was very unorganized. I was picking up a UBox called before and told it was ready. Got there and waited 2 hours while they had to move boxes to get to my box. I scheduled a pick up 2 day

paige e. en

Grado:

Very satisfied that everything went very smoothly and my belongings were delivered safely to my door. I would strongly recommend U-Haul U-Boxes to anyone who is moving across the country like I did.

Quinn A. en

Grado:

Nice people but terrible turnaround time. It would have taken me 9 days to get my stuff after it arrived in Everett so I had to rent a trailer and make 6 trips (40 miles round trip) using a trailer.

Quinn A. en

Grado:

Nice people, worked as hard as they could but because they are understaffed and only have one forklift I had to wait repeatedly (I had to visit the facility 6 times to pick up my u-Boxes on a trailer)

Karen L. en

Grado:

great experience, very helpful staff.

Michael M. en

Grado:

The Ubox worked great for moving and short term storage of mom's stuff.

Maureen S. en

Grado:

not on-site customer. Delivery by Kate absolutely outstanding. staff was excellent about calling, trying to reschedule due to snow, setting up box for easy removal of property, THANKS KATE!

ray j. en

Grado:

I don't think I should have to pay for a whole month when I was only 6 days into it. I was not able to pick up on time because of the weather and other problems. Boxes were not out to be picked .

Michelle B. en

Grado:

U-Haul Everett is by far one of the best locations I’ve used. There responsive, very friendly and extremely helpful. U-box delivery service exceed my expectations. Kate was awesome & fast!

Michelle B. en

Grado:

Kate and Shaden were extremely helpful and communicated every step of the way. Both went above and beyond to help me!

alyssa c. en

Grado:

Staff was helpful and move out was very easy

Susan W. en

Grado:

I was VERY impressed with both of the women who delivered, then retrieved my UBoxes. Both were professional, punctual, friendly and really put my mind at ease. Great employees, good at what they do!

julie k. en

Grado:

I only rented a pod and never saw the facility. I would not recommend a pod. They are cheaply made, offer no security, and the inabiliity to choose when it will be delivered, is a deal breaker.

Kris B. en

Grado:

Amazing company! My drop off date got messed up (by me) and the girls at the office and a driver ( Kate) figured out a way to fix it and get me my pods when I needed them. Bravo, Everett UHAUL!!

Jennifer K. en

Grado:

Self-storage unit was used. Staff, both for drop-off and pick-up were very communicative, prompt, friendly, and professional. The storage unit was clean and remained dry, despite heavy rains.

limin w. en

Grado:

Good service, will use again in future.

michael c. en

Grado:

Thank you

fred b. en

Grado:

Ubox delivery was fast and professional.

jessica k. en

Grado:

While the facilities in Everett WA were amazing as well as the staff, the ones in Gaithersburg. MD and Rockville, MD were not!

Jeremy K. en

Grado:

Worst customer service ever. Reservations were not honored and after hauling 3 trailers 20 miles we were told there was no room on the lot and to bring them back tomorrow.

Jeremy K. en

Grado:

Kyle is the only one that did well. He continually did everything he could to correct everyone else's mistakes. I made reservations yet when I arrived my ubox trailers were not available!

phyllis m. en

Grado:

Everyone I spoke to were friendly and courteous. One of drivers even texted me updates when we weren’t home which I LOVED. Thank you guys!

Evgeny S. en

Grado:

Everything was very professional. Thanks!

kamalakannan B. en

Grado:

Good

William B. en

Grado:

Being unable to access uboxes on Sunday was inconvenient, since I can only make it on weekends. That being said, the staff were very helpful & accomodated me on Sunday. Very helpful. Great service.

Matt K. en

Grado:

Long wait time. Only one employee during morning rush who needed more assistance than the manager seemed willing to give. Issue with trailer availability. Cost me extra $100 having movers wait around.

Rachael M. en

Grado:

Very great experience with Uhaul of Everett- they were very friendly and accommodating and had excellent customer service. Would definitely recommend them and use them again!

Nam P. en

Grado:

I never saw the facility, only had my Ubox delivered from there (I loaded it up at another site). However, they were very competent and communicative and one of the better sites I've dealt with.

Tabitha M. en

Grado:

When I got there to pick up my Ubox I NEVER got any paperwork, Getting my box was a HARD in location. Still NO paperwork no verification who I was, Drop off was fast and easy great there No receipts!

jaime p. en

Grado:

No complaints!

Nathan L. en

Grado:

This was a nightmare. I hired Uhaul to bring 3 Uboxes from Chicago to Washington, only to find out on the day before delivery that they won't take them the final 50 miles. DO NOT USE UBOX.

Marguerite S. en

Grado:

I had a tremendously successful UBox transaction with UHaul Everett, WA. They were very professional and dealt with my being too wound up about uncertainties very compassionately and efficiently.

GEOFFREY N. en

Grado:

no comment

GEOFFREY N. en

Grado:

no comment

Arunkumar a. en

Grado:

The u box wearhouse is at the back of the building. No proper sign boards. And could not figure out where the front desk is. Was standing outside for several minutes before the attendant came out.

Patrick C. en

Grado:

It was a u box so not all of the questions were applicable. Was easy to get set up. My stuff got back in the same condition I left it.

Dinah C. en

Grado:

I received great customer service. I was very impressed with the service, the many supplies to choose from and the warehouse for U-boxes. This store has all your needs in one location.

Briley C. en

Grado:

The u box set up is a great way to have your items shipped across country and the cheapest, safest way to do it.

Lynda T. en

Grado:

I appreciate Elizabeth being helpful with drop off and pick up

Daniel J. en

Grado:

Good service but the delivery fee is a little bit too expensive.

Ryan V. en

Grado:

I made a reservation to pick up my ubox. When I arrived, a trailer was not ready, and my ubox had not been made ready for me to take it. It took nearly an hour before it was ready.

Carol E. en

Grado:

3 pods arrived ok. Never saw your facility

Jasmine R. en

Grado:

My U-Box was not ready when I can to access it even though I had an appt. Therefore, I had to wait 30 minutes until they were able to access it for me. In addition, I was charged an additional month

Conner P. en

Grado:

The guy who helped me at the desk seemed to ask the same question a bunch of times over again. Took a very long time to pick up a trailer to get my ubox loaded in

Elizabeth P. en

Grado:

Very Friendly and helpful Owner/manager. It was a very busy morning, yet he was calm and reassuring with the customers.

cindy l. en

Grado:

Both drivers and everyone I spoke on the to on the phone were friendly and professional. I was very pleased with the service!

SUBHASHIS B. en

Grado:

I had a U-Box drop off and pick up from this facility. Top notch communication and execution. Thank you!

Debbie V. en

Grado:

Awesome

Susan H. en

Grado:

I had two u-boxes at my property and both delivery and pickup went very well. Communication was good and helpful for pickup time. Thank you.

Amy M. en

Grado:

U box was very helpful during remodel, staff very friendly.

Patrick M. en

Grado:

Had my U-Boxes stored here when I moved from the East coast. Once I moved in they delivered the boxes to me right away.

Heidi M. en

Grado:

The driver (Suzanne) delivered my U-Boxes on early and very friendly. She made sure to get them there in time for my movers to arrive to unload them.

Patricia T. en

Grado:

Associates very friendly

Clare R. en

Grado:

Good customer service

angel s. en

Grado:

Great service