Comentarios del cliente para U-Haul of Everett

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul of Everett

Grado total:

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larry S. en

Grado:

The computer system had a lot of problems. I had problems ordering the box on line and so did the U-Haul in Clinton, IN and so did the person in Indianapolis.

Gary B. en

Grado:

El cliente no dejó un comentario.

Debra D. en

Grado:

I did not like self check of truck using images off cell phone app. It is hard to see images in daylight to compare. I did like the little stickers that were on some of the dents already. Liked the pricing and friendly quick service.

James P. en

Grado:

Great group of people!

Joshua M. en

Grado:

El cliente no dejó un comentario.

Heather K. en

Grado:

It wasn't anything that could really be control the map with having trouble locating Kirkland. Also the computer was having problems accepting the gift certificate to credit during the pickup so I wouldn't have such a large hold on my bank card. The issues were purely computer-related.

Lester T. en

Grado:

Let me just start off by saying the young lady at the reception was very nice and pleasant. But the guy who connected the autotransport trailer to a truck i rented at another location did a bad job. I didn't know it at the time because it was my first time renting an autotransport trailer. But shortly after i left the lot, a couple of guys on the road were honking at me, telling me that the chain on my trailer was dragging on the ground. I was headed to the Lynnwood uhaul store anyway because that store was closer to my home. I needed to leave the truck there while I go home and bring my car there to load on the trailer. At the Lynnwood location, the 2 guys there were much more thorough and helpful. They helped me secure the dragging chain and also re-secured the safety chains connecting the truck to the trailer which one of the guys thought had too much slack. I feel that the guy at the Everett location needs to be much more thorough and serious about what he is doing. An improperly secured trailer with dragging chains is no joke. This could cause sparks which could lead to something serious.

Scott A. en

Grado:

El cliente no dejó un comentario.

Dana C. en

Grado:

N/A

Dennis S. en

Grado:

Last couple of times I've rented it has taken me anywhere from 45 minutes to an hour to check out due to lack of personnel at the counter and the Personnel that is it counter not moving very quick. The checkout process seems to be very cumbersome in the Uhaul system. Also the locations property is not large enough for the amount of traffic this location sees. I've waited almost 45 minutes just to be able to leave the facility because the vehicle is backed up. I tried to go to other locations but this one because of its convenience tends to get my business and I hate going there every time I have to.

Kimberly B. en

Grado:

El cliente no dejó un comentario.

Simone B. en

Grado:

A 2 day notice before payment is do or if credit card is not good by letting it go I pay 20.00 more when I thought I had it set up automatic when called to make sure the next mouth 20.00 more for late fee I had 3 boxes that’s 60.00 I had to pay late fee 2 months in a row once again I had to call to set up automatic and then you got it right all is good I will always said use U-Haul boxes it’s the only way to go

Robb S. en

Grado:

Container was moved to a different location with my knowledge. I was not able to plan for an additional travel time of an hour round trip to pick it up and then 1.5 hours rountrip to return it. Terrible communication and staff was unapologetic:

Liza S. en

Grado:

Best experience! From drop off to pick up. Far more economical than PODS and superior service. Box arrived clean with plenty of moving blankets and arrived at my destination ahead of schedule. Best of all the drivers were all woman!

Kordell B. en

Grado:

El cliente no dejó un comentario.

David C. en

Grado:

El cliente no dejó un comentario.

Anna M. en

Grado:

El cliente no dejó un comentario.

Bennie A. en

Grado:

El cliente no dejó un comentario.

Stephen F. en

Grado:

The equipment return was backed up when we arrived

Brian G. en

Grado:

El cliente no dejó un comentario.

Steven C. en

Grado:

Team was awesome from check in to connection service was awesome

Hilary C. en

Grado:

El cliente no dejó un comentario.

Steven C. en

Grado:

clean the truck before it goes out and check the tires. we had a screw in one that messed with our whole moving experience

David G. en

Grado:

Tim was super professional while still being friendly and maintaining personalism. Seemed like a genuine friend even though I just met him. Looks like your location could use more Tim's

Neal L. en

Grado:

Need to clean your trucks, check fluids, wiper blades and tire wear. Check air pressure in tires and condition of tires.

Dianne A. en

Grado:

Added 5 miles to my statement was unacceptable. I was informed with this discount for drop off and it didn't happen. Sales or discount is a lie.

dennis M. en

Grado:

El cliente no dejó un comentario.

Jazmyn E. en

Grado:

El cliente no dejó un comentario.

William K. en

Grado:

El cliente no dejó un comentario.

Ryley C. en

Grado:

El cliente no dejó un comentario.

Marc W. en

Grado:

El cliente no dejó un comentario.

Tiffany A. en

Grado:

This location was very unorganized. I was picking up a UBox called before and told it was ready. Got there and waited 2 hours while they had to move boxes to get to my box. I scheduled a pick up 2 day

paige e. en

Grado:

Very satisfied that everything went very smoothly and my belongings were delivered safely to my door. I would strongly recommend U-Haul U-Boxes to anyone who is moving across the country like I did.

Quinn A. en

Grado:

Nice people but terrible turnaround time. It would have taken me 9 days to get my stuff after it arrived in Everett so I had to rent a trailer and make 6 trips (40 miles round trip) using a trailer.

Quinn A. en

Grado:

Nice people, worked as hard as they could but because they are understaffed and only have one forklift I had to wait repeatedly (I had to visit the facility 6 times to pick up my u-Boxes on a trailer)

Karen L. en

Grado:

great experience, very helpful staff.

Michael M. en

Grado:

The Ubox worked great for moving and short term storage of mom's stuff.

Maureen S. en

Grado:

not on-site customer. Delivery by Kate absolutely outstanding. staff was excellent about calling, trying to reschedule due to snow, setting up box for easy removal of property, THANKS KATE!

ray j. en

Grado:

I don't think I should have to pay for a whole month when I was only 6 days into it. I was not able to pick up on time because of the weather and other problems. Boxes were not out to be picked .

Michelle B. en

Grado:

U-Haul Everett is by far one of the best locations I’ve used. There responsive, very friendly and extremely helpful. U-box delivery service exceed my expectations. Kate was awesome & fast!

Michelle B. en

Grado:

Kate and Shaden were extremely helpful and communicated every step of the way. Both went above and beyond to help me!

alyssa c. en

Grado:

Staff was helpful and move out was very easy

Susan W. en

Grado:

I was VERY impressed with both of the women who delivered, then retrieved my UBoxes. Both were professional, punctual, friendly and really put my mind at ease. Great employees, good at what they do!

julie k. en

Grado:

I only rented a pod and never saw the facility. I would not recommend a pod. They are cheaply made, offer no security, and the inabiliity to choose when it will be delivered, is a deal breaker.

Kris B. en

Grado:

Amazing company! My drop off date got messed up (by me) and the girls at the office and a driver ( Kate) figured out a way to fix it and get me my pods when I needed them. Bravo, Everett UHAUL!!

Jennifer K. en

Grado:

Self-storage unit was used. Staff, both for drop-off and pick-up were very communicative, prompt, friendly, and professional. The storage unit was clean and remained dry, despite heavy rains.

limin w. en

Grado:

Good service, will use again in future.

michael c. en

Grado:

Thank you

fred b. en

Grado:

Ubox delivery was fast and professional.

jessica k. en

Grado:

While the facilities in Everett WA were amazing as well as the staff, the ones in Gaithersburg. MD and Rockville, MD were not!

Jeremy K. en

Grado:

Worst customer service ever. Reservations were not honored and after hauling 3 trailers 20 miles we were told there was no room on the lot and to bring them back tomorrow.

Jeremy K. en

Grado:

Kyle is the only one that did well. He continually did everything he could to correct everyone else's mistakes. I made reservations yet when I arrived my ubox trailers were not available!

phyllis m. en

Grado:

Everyone I spoke to were friendly and courteous. One of drivers even texted me updates when we weren’t home which I LOVED. Thank you guys!

Evgeny S. en

Grado:

Everything was very professional. Thanks!

kamalakannan B. en

Grado:

Good

William B. en

Grado:

Being unable to access uboxes on Sunday was inconvenient, since I can only make it on weekends. That being said, the staff were very helpful & accomodated me on Sunday. Very helpful. Great service.

Matt K. en

Grado:

Long wait time. Only one employee during morning rush who needed more assistance than the manager seemed willing to give. Issue with trailer availability. Cost me extra $100 having movers wait around.

Rachael M. en

Grado:

Very great experience with Uhaul of Everett- they were very friendly and accommodating and had excellent customer service. Would definitely recommend them and use them again!

Nam P. en

Grado:

I never saw the facility, only had my Ubox delivered from there (I loaded it up at another site). However, they were very competent and communicative and one of the better sites I've dealt with.

Tabitha M. en

Grado:

When I got there to pick up my Ubox I NEVER got any paperwork, Getting my box was a HARD in location. Still NO paperwork no verification who I was, Drop off was fast and easy great there No receipts!

jaime p. en

Grado:

No complaints!

Nathan L. en

Grado:

This was a nightmare. I hired Uhaul to bring 3 Uboxes from Chicago to Washington, only to find out on the day before delivery that they won't take them the final 50 miles. DO NOT USE UBOX.

Marguerite S. en

Grado:

I had a tremendously successful UBox transaction with UHaul Everett, WA. They were very professional and dealt with my being too wound up about uncertainties very compassionately and efficiently.

GEOFFREY N. en

Grado:

no comment

GEOFFREY N. en

Grado:

no comment

Arunkumar a. en

Grado:

The u box wearhouse is at the back of the building. No proper sign boards. And could not figure out where the front desk is. Was standing outside for several minutes before the attendant came out.

Patrick C. en

Grado:

It was a u box so not all of the questions were applicable. Was easy to get set up. My stuff got back in the same condition I left it.

Dinah C. en

Grado:

I received great customer service. I was very impressed with the service, the many supplies to choose from and the warehouse for U-boxes. This store has all your needs in one location.

Briley C. en

Grado:

The u box set up is a great way to have your items shipped across country and the cheapest, safest way to do it.

Lynda T. en

Grado:

I appreciate Elizabeth being helpful with drop off and pick up

Daniel J. en

Grado:

Good service but the delivery fee is a little bit too expensive.

Ryan V. en

Grado:

I made a reservation to pick up my ubox. When I arrived, a trailer was not ready, and my ubox had not been made ready for me to take it. It took nearly an hour before it was ready.

Carol E. en

Grado:

3 pods arrived ok. Never saw your facility

Jasmine R. en

Grado:

My U-Box was not ready when I can to access it even though I had an appt. Therefore, I had to wait 30 minutes until they were able to access it for me. In addition, I was charged an additional month

Conner P. en

Grado:

The guy who helped me at the desk seemed to ask the same question a bunch of times over again. Took a very long time to pick up a trailer to get my ubox loaded in

Elizabeth P. en

Grado:

Very Friendly and helpful Owner/manager. It was a very busy morning, yet he was calm and reassuring with the customers.

cindy l. en

Grado:

Both drivers and everyone I spoke on the to on the phone were friendly and professional. I was very pleased with the service!

SUBHASHIS B. en

Grado:

I had a U-Box drop off and pick up from this facility. Top notch communication and execution. Thank you!

Debbie V. en

Grado:

Awesome

Susan H. en

Grado:

I had two u-boxes at my property and both delivery and pickup went very well. Communication was good and helpful for pickup time. Thank you.

Amy M. en

Grado:

U box was very helpful during remodel, staff very friendly.

Patrick M. en

Grado:

Had my U-Boxes stored here when I moved from the East coast. Once I moved in they delivered the boxes to me right away.

Heidi M. en

Grado:

The driver (Suzanne) delivered my U-Boxes on early and very friendly. She made sure to get them there in time for my movers to arrive to unload them.

Patricia T. en

Grado:

Associates very friendly

Clare R. en

Grado:

Good customer service

angel s. en

Grado:

Great service