Customer Reviews for U-Haul Storage of Everett

Rating:

4.0

Fail to understand why staffing levels do not match bookings If you know how many reservations you have and what time they are at you should not have guests waiting 30 minutes

Rating:

3.0

The person behind the counter was so soft-spoken that it was difficult to understand what she was saying. Little effort was given to expedite the transaction. I would have appreciated a simple point and someone saying " The truck is over there". Also, the trucks are parked on a hill making it impossible to verify the amount of fuel.

Rating:

5.0

Isaac was very helpful. Thank you.

Rating:

3.0

it's frustrating to do the suggested online app to make it quicker to come in and get the vehicle. I still waited over 30 minutes in line. The app failed both in checking equipment when I was picking up the vehicle and as I was doing the self check in return.

Rating:

5.0

Isaac was a very kind person and quick to receive the vehicle.

Rating:

1.0

They charged me “after hours service fee” - 20$, for no reason. I returned the trailer at 11am. I asked where to park it, the employee told me number of parking spot (did not help with parking). When I approached the checkout, the employee said that everything is done, I could go. He didn't check trailer with me. Also they charged a cleaning fee even though the trailer was completely clean

Rating:

5.0

Not all U-Hauls are created equal.. This place is a happy exception.

Rating:

5.0

Customer service was excellent, and vehicle was clean!

Rating:

5.0

Everything was perfect.

Rating:

2.0

Be more helpful. Fix equipment! Latch on upper door would catch at top, then you couldn’t get it closed! Be careful, they did not explain that there is an after hour $20 fee. We were at lot by 7:00 pm.

Rating:

5.0

I prefer this place and have driven out of my way just to use this one. They have never disappointed me in the 7 years ive used their services. Good people.

Rating:

3.0

Inside of van windshield had film of vape residue that produced glare in sunlight and severely reduced visibility. Key drop off box is on opposite side of building from key pickup boxes, and inadequate signage meant another customer tried to return keys to a damaged unlocked key box. I moved them to the correct location, but was frustrated that I had to walk all the way around the building to figure out where to drop off the keys UHAUL app refused to cooperate with phone, wouldn't work with location services or camera even though app had all needed permissions. Had to circumvent this by using web site in a browser instead. Really defeats the purpose of an app, guys Long story short, location manager needs to fix key boxes and exterior signage to prevent keys being left unsecured when customers return them. And your app is a broken mess. And a vehicle with a fouled windshield needs to be taken out of service and cleaned before it gets rented again

Rating:

3.0

Hookup help was lackadaisical. Multiple reminders to get help. Thorough in the check out procedure to make sure everything was safe.

Rating:

3.0

Reserved truck was not available had to take a taxi 66 miles north to pickup the large truck I had reserved

Rating:

5.0

Reserved a 15' truck 6 days in advance. U Haul called the night before pick up day to tell me they only had 10' trucks. I was unable to get all of my house moved and had to make seven additional trips in my personal car. 170 miles round trip each time. I will definitely look else where next time I move.

Rating:

5.0

Very good customer service!

Rating:

5.0

Front desk person (Stefven B?) was awesome and very informative.

Rating:

2.0

I paid for boxes that I didn't get. The van mat was dirty plus the person working the front desk helped the people behind us and didn't even acknowledge us. I was also charged extra for after hour service fees, when I had my rental plus keys returned 5-10min before my return time

Rating:

5.0

When emailing a receipt, if possible, could it be sent in PDF form as an attachment? Easier to download for billing/invoicing purposes.

Rating:

5.0

Everything was excellent!!!

Rating:

4.0

Check out was slow, only one associate on duty. Check in was good as usual, thanks.

Rating:

3.0

Issac M is sack personality, I never met such kind, very poor coustmer service!! I like the location but not him,!! Next time if I see him I perfer go other location!!

Rating:

1.0

Terrible service. I reserved my trailer a week ahead of time to receive a call the day before stating the nearest trailer is 50 plus miles out of my travels. That would add 100 plus miles to my trip. So i was forced to take a smaller trailer and over pack the back of my truck in a attempt to complete my move. I had to leave items behind that i wanted to take and over fill my truck. This is very frustrating and bad service.

Rating:

1.0

The attendant was playing video games on his phone when I entered the establishment. I had to announce my presence for him to look up. He delayed looking at me for a moment to finish his game. He did not look at me directly the entire experience and acted curt when I asked questions for clarification. His demeanor was one of someone who is put off because he had to help someone. He looked at the video game on his phone when checking me out. He was the only person on shift at 2:30 pm on 3/17/24 at the front desk at the 6443 Evergreen way location. I will not be returning to this store and will tell others I know about this experience.

Rating:

5.0

Very friendly all the staff!!!

Rating:

1.0

The customer service

Rating:

5.0

No comment

Rating:

1.0

Awful customer service, guy that assisted me looked like he would rather be anywhere else. (I wouldnt be thrilled making minimum wage either) rude, & gave no shits

Rating:

2.0

Staff are ok but don’t care at all. When I picked up my dolly they pointed at it across the store and said “that’s it.” They didn’t help me with it to my vehicle and proceeded to smoke a cigarette outside.

Rating:

5.0

Main customer service is awful at keeping reservations. They did give a 50 credit but didn’t make it easy for the store manager to find and says it’s a daily occurrence.

Rating:

4.0

The truck I rented had terrible shifting issues. I’ve rented multiple uhauls over the years. This truck should not have been rented to the public. Transmission definitely needs work.

Rating:

3.0

I think it is advisable to inform the customer that they would take a long period of time with the self check option at the site. I didn't think that it would take me 2 hours more than I had budgeted for.

Rating:

3.0

I mentioned I was dropping off the vehicle after hours as I didn’t want to come in the morning and no one mentioned to me that I would be charged $20 for dropping it off after hours. Little disappointed in that as there was no communication in regards to that.

Rating:

5.0

Stephan shaved great customer service.

Rating:

1.0

The u haul employees were rude and not helpful.

Rating:

5.0

Got helpful service from the staff at this location for both the rental and return. Thank you!

Rating:

5.0

Stop sending your customers to random sites your contractors have, like gas stations and small stores. I lost over an hour of time, due to being sent to a place that could not accommodate me!

Rating:

5.0

This location was so helpful after a previous rental fell through. They saved the day!

Rating:

2.0

The customer service side of this place is abysmal. When I was getting checked out the person behind the desk was very quiet and seemed annoyed to be there (people go through stuff and I don't expect everyone to be crazy happy all the time) so I asked him how his morning was going. He responded in a kind of annoyed tone, "shitty." That was it. That was the only personal talking we did the entire time. Other than that he checked me out okay but it took a very long time. He went back and forth from the truck about 4 to 5 times before I was able to get checked out. I get he had other jobs he needed to get done before helping me out but it took well over thirty minutes before we get the vehicle and I think most of that was making sure the equipment was in the vehicle or set aside, verifying the gas, and him inputting any info into the computer. The whole process was just quiet, uninviting, and awkward. Oh well. It got the job done but just felt weird the whole long time it took... Once I got the vehicle, I realized it didn't have equipment in the back for tying down anything (my bad for sure). I decided to go in and get a ratchet strap for one of the items we were moving. We used cash and the cashier (different person) took a silent 10 minutes to take our cash and give us change because our purchase meant he had to open the register. That whole time he was fumbling, dropping coins on the ground about 6 times, stopping to pick them up, and the he never said a word. There were other people waiting in line and they were also extremely quiet. There was this awkward chill in the air for both of these experiences. I thought the strap hooks would hold onto the wooden wall beams or onto something in the vehicle but the space in between the wall and the beams was too small for the hooks that were being sold in the store. This particular issue wasn't as much of a hassle but was just a little pain to get something that couldn't hook into any kind of ring or to the boards when I have done with friends and other companies. The vehicle ended up being good. We had no issues past the customer service. Once we got back and checked in, the crew changed and were polite and helpful. The online portion is also easy to get through and was never an issue. I wanted to do online check in but I don't even know if anything would have been ready based on the experience I had at this store. I've had other experiences in the past at this place but, ugh... this was a rough one. I am going to be looking for a new place to rent trucks and moving equipment but I won't rule this place out if I can't find what I need.

Rating:

5.0

N/A

Rating:

3.0

Employee was alone and physically unable to connect the trailer to my truck. They were only able to connect the safety chains and lights. Wouldn't go there if I wasn't physically able myself. Not sure what would have happened if we would have had to shuffle trailers to get the one I needed for the One Way trip.

Rating:

5.0

Professional and friendly.

Rating:

1.0

Everyone there needs fired, rude and lazy

Rating:

3.0

The issue with this location is not the staff or equipment. The staff are wonderful and helpful. The equipment works and is in good condition. My main issue is that it took an hour to check out my rentals. The staff member helping mentioned the computers are from 2001. Then, the computer crapped out. The server shut down while I was being checked out. It took 3 different computers, an attempt on the uhaul app (which couldn’t check out the items I grabbed or complete the rental btw), before my rental was finally completed. There were like 10 people waiting while all this happened. The staff member did the best he could to manage the situation. He told everyone the servers were down, it was going to be a wait, and to attempt the app. The tech is like 1/5 stars. The staff and equipment 5/5 stars. Like the tech needs a desperate upgrade. I’ll come back to this location but it’s mentally like going to the dmv where I’m going to wait forever.

Rating:

3.0

Hire more help

Rating:

5.0

This is our preferred location, the staff our efficient and helpful.

Rating:

5.0

This is our preferred location, the staff our efficient and helpful.

Rating:

5.0

This is our preferred location, the staff our efficient and helpful.

Rating:

4.0

Unit was clean but had a lot of old minor dings, I would not have trusted the transmission on any type of long distance. It is a bit of a sham of buying the insurance and never repairing the vehicle.

Rating:

4.0

There were two marker lamps not working and when I returned it to that location the app would not connect to complete the return process.

Rating:

5.0

Garret was awesome, great employee very helpful and friendly. Installation was done on time, very professional job looks clean, neat and ready to pull. Thanks, I would recommend this U-Haul location to anyone. A pleasure to shop here.

Rating:

5.0

Easy and effortless rental. No hidden fees. Pickup and drop-off was a good experience.

Rating:

5.0

Rep at the service desk for check in/out was fantastic and super helpful! Definitely an asset

Rating:

3.0

Hire better help I don't understand Uhaul seem like most of the employees you hire are not to clean looking in appearance I went 2 locations and both locations had employees that look like hell I mean I'm not judging people that's not what this about this is the way and always been the same way and my family has rented off of Uhaul for well over 30 yrs and it's always been the same only reason I'm saying it now is because when I walked out of the store an older man ask me do those guys work here and wa talking about your 2 worke4s behind the counter

Rating:

4.0

Only thing is I was told to return the truck at 8:am Sunday and they didn’t open until 9:am.

Rating:

5.0

The manager Garett was fabulous and was very good professional and helpful during our rented two trailers for a Boy Scout function.

Rating:

5.0

The install was done to my satisfaction. Also in a very timely matter.

Rating:

5.0

Thank you I also have another reservation set at this same location.

Rating:

4.0

Salesperson was super friendly and knowledgeable and explained everything perfect

Rating:

5.0

Amazing Staff excellent location 100% Satisfaction.

Rating:

5.0

The gentleman who waited on me was extremely knowledgeable and friendly. It was a pleasure doing business with him.

Rating:

1.0

This location was very unorganized. I was picking up a UBox called before and told it was ready. Got there and waited 2 hours while they had to move boxes to get to my box. I scheduled a pick up 2 day

Rating:

4.0

Very satisfied that everything went very smoothly and my belongings were delivered safely to my door. I would strongly recommend U-Haul U-Boxes to anyone who is moving across the country like I did.

Rating:

3.0

Nice people but terrible turnaround time. It would have taken me 9 days to get my stuff after it arrived in Everett so I had to rent a trailer and make 6 trips (40 miles round trip) using a trailer.

Rating:

3.0

Nice people, worked as hard as they could but because they are understaffed and only have one forklift I had to wait repeatedly (I had to visit the facility 6 times to pick up my u-Boxes on a trailer)

Rating:

4.0

great experience, very helpful staff.

Rating:

5.0

The Ubox worked great for moving and short term storage of mom's stuff.

Rating:

5.0

not on-site customer. Delivery by Kate absolutely outstanding. staff was excellent about calling, trying to reschedule due to snow, setting up box for easy removal of property, THANKS KATE!

Rating:

2.0

I don't think I should have to pay for a whole month when I was only 6 days into it. I was not able to pick up on time because of the weather and other problems. Boxes were not out to be picked .

Rating:

5.0

U-Haul Everett is by far one of the best locations I’ve used. There responsive, very friendly and extremely helpful. U-box delivery service exceed my expectations. Kate was awesome & fast!

Rating:

5.0

Kate and Shaden were extremely helpful and communicated every step of the way. Both went above and beyond to help me!

Rating:

5.0

Staff was helpful and move out was very easy

Rating:

5.0

I was VERY impressed with both of the women who delivered, then retrieved my UBoxes. Both were professional, punctual, friendly and really put my mind at ease. Great employees, good at what they do!

Rating:

1.0

I only rented a pod and never saw the facility. I would not recommend a pod. They are cheaply made, offer no security, and the inabiliity to choose when it will be delivered, is a deal breaker.

Rating:

5.0

Amazing company! My drop off date got messed up (by me) and the girls at the office and a driver ( Kate) figured out a way to fix it and get me my pods when I needed them. Bravo, Everett UHAUL!!

Rating:

5.0

Self-storage unit was used. Staff, both for drop-off and pick-up were very communicative, prompt, friendly, and professional. The storage unit was clean and remained dry, despite heavy rains.

Rating:

5.0

Good service, will use again in future.

Rating:

5.0

Thank you

Rating:

5.0

Ubox delivery was fast and professional.

Rating:

5.0

While the facilities in Everett WA were amazing as well as the staff, the ones in Gaithersburg. MD and Rockville, MD were not!

Rating:

1.0

Worst customer service ever. Reservations were not honored and after hauling 3 trailers 20 miles we were told there was no room on the lot and to bring them back tomorrow.

Rating:

1.0

Kyle is the only one that did well. He continually did everything he could to correct everyone else's mistakes. I made reservations yet when I arrived my ubox trailers were not available!

Rating:

5.0

Everyone I spoke to were friendly and courteous. One of drivers even texted me updates when we weren’t home which I LOVED. Thank you guys!

Rating:

5.0

Everything was very professional. Thanks!

Rating:

4.0

Good

Rating:

5.0

Being unable to access uboxes on Sunday was inconvenient, since I can only make it on weekends. That being said, the staff were very helpful & accomodated me on Sunday. Very helpful. Great service.

Rating:

3.0

Long wait time. Only one employee during morning rush who needed more assistance than the manager seemed willing to give. Issue with trailer availability. Cost me extra $100 having movers wait around.

Rating:

5.0

Very great experience with Uhaul of Everett- they were very friendly and accommodating and had excellent customer service. Would definitely recommend them and use them again!

Rating:

5.0

I never saw the facility, only had my Ubox delivered from there (I loaded it up at another site). However, they were very competent and communicative and one of the better sites I've dealt with.

Rating:

3.0

When I got there to pick up my Ubox I NEVER got any paperwork, Getting my box was a HARD in location. Still NO paperwork no verification who I was, Drop off was fast and easy great there No receipts!

Rating:

5.0

No complaints!

Rating:

1.0

This was a nightmare. I hired Uhaul to bring 3 Uboxes from Chicago to Washington, only to find out on the day before delivery that they won't take them the final 50 miles. DO NOT USE UBOX.

Rating:

5.0

I had a tremendously successful UBox transaction with UHaul Everett, WA. They were very professional and dealt with my being too wound up about uncertainties very compassionately and efficiently.

Rating:

4.0

no comment

Rating:

4.0

no comment

Rating:

3.0

The u box wearhouse is at the back of the building. No proper sign boards. And could not figure out where the front desk is. Was standing outside for several minutes before the attendant came out.

Rating:

5.0

It was a u box so not all of the questions were applicable. Was easy to get set up. My stuff got back in the same condition I left it.

Rating:

4.0

I received great customer service. I was very impressed with the service, the many supplies to choose from and the warehouse for U-boxes. This store has all your needs in one location.

Rating:

5.0

The u box set up is a great way to have your items shipped across country and the cheapest, safest way to do it.

Rating:

4.0

I appreciate Elizabeth being helpful with drop off and pick up

Rating:

5.0

Good service but the delivery fee is a little bit too expensive.

Rating:

2.0

I made a reservation to pick up my ubox. When I arrived, a trailer was not ready, and my ubox had not been made ready for me to take it. It took nearly an hour before it was ready.

Rating:

4.0

3 pods arrived ok. Never saw your facility

Rating:

2.0

My U-Box was not ready when I can to access it even though I had an appt. Therefore, I had to wait 30 minutes until they were able to access it for me. In addition, I was charged an additional month

Rating:

2.0

The guy who helped me at the desk seemed to ask the same question a bunch of times over again. Took a very long time to pick up a trailer to get my ubox loaded in

Rating:

5.0

Very Friendly and helpful Owner/manager. It was a very busy morning, yet he was calm and reassuring with the customers.

Rating:

5.0

Both drivers and everyone I spoke on the to on the phone were friendly and professional. I was very pleased with the service!

Rating:

5.0

I had a U-Box drop off and pick up from this facility. Top notch communication and execution. Thank you!

Rating:

4.0

Awesome

Rating:

5.0

I had two u-boxes at my property and both delivery and pickup went very well. Communication was good and helpful for pickup time. Thank you.

Rating:

5.0

U box was very helpful during remodel, staff very friendly.

Rating:

5.0

Had my U-Boxes stored here when I moved from the East coast. Once I moved in they delivered the boxes to me right away.

Rating:

4.0

The driver (Suzanne) delivered my U-Boxes on early and very friendly. She made sure to get them there in time for my movers to arrive to unload them.

Rating:

5.0

Associates very friendly

Rating:

5.0

Good customer service