Customer Reviews for U-Haul of Elysian Field

6,154 comentarios

3904 Nolensville Pike   Nashville, TN 37211
(At this time there is no customer parking)

(615) 832-2024

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(615) 832-2024

3904 Nolensville Pike
Nashville, TN 37211
(At this time there is no customer parking)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Had to wait a bit but once agent was available service was excellent.

Charles A. 
Clasificación:
5.0

Clean equipment but not well maintained. Something broke while towing and the entire wheel moved and then got close to an exposed nail under the fender and it gouged a hole in the tire and caused it to burn up. We came very close to having a flat or blow out potentially on the interstate.

Rickey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAROLYN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria N. 
Clasificación:
4.0

El cliente no dejó un comentario.

MAYNOR S. 
Clasificación:
5.0

Try to make it a little easier to find the truck

Samuel N. 
Clasificación:
5.0

I was assisted by David and he was very nice and helpful :)

Stephanie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY H. 
Clasificación:
3.0

Roger was an excellent help. That's a guy that is good at what he does and doesn't get overwhelmed under pressure. Extremely friendly and accommodating.

COREY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALPHONZEL C. 
Clasificación:
4.0

We notified them that the truck was dirty when we returned. They offered to reimburse the cleaning fee.

DAVID E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marti R. 
Clasificación:
5.0

You are just great in what you do, thank you all.

MARTIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda R. 
Clasificación:
5.0

The service was fast, efficient and the truck was returned within 10 min.

Karen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARITY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Austin C. 
Clasificación:
3.0

El cliente no dejó un comentario.

RODNEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin C. 
Clasificación:
5.0

Uhaul is the best

ALI A. 
Clasificación:
3.0

David is a nice guy always happy and willing to help. However the guy that took the trailer back when i return is an asshole, if he is not happy with his job maybe he should go fund another job.

Edwin O R. 
Clasificación:
5.0

Staff was extremely helpful and courteous

KRISTIN M. 
Clasificación:
5.0

Trey helped us get the truck we needed. We had a nice conversation and I thoroughly enjoyed our interaction. He runs a great business at that location! He made the process easy and efficient.

Einar T. 
Clasificación:
2.0

My trailor rental was moved 10 miles away to a part of town where I did not feel safe. The staff member Roger was very helpful and got me on my way quickly.

Kenneth M. 
Clasificación:
5.0

The GM James and the other gentleman working around 6pm on 10/08 went above and beyond in their efforts to ensure the process of pick-up/drop-off/warranties/paperwork went smoothly. The hitch was installed very well. I haven't experienced such great customer service in a while.

Alexandria S. 
Clasificación:
5.0

He's great, and the process was quick. Told us some great things about the city.

RONALD A. 
Clasificación:
4.0

I did the self-check in. It was not clear where the keys should be dropped. The app did not work on my phone. Android. It was frustrating beyond belief.

Sherry O. 
Clasificación:
5.0

The parking lot was so full of trailers, it was difficult to figure out where to park.

BRYAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul J. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rabindranaut R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS L. 
Clasificación:
5.0

Easy rental, thank you!

Blythe W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORBERT N. 
Clasificación:
5.0

I love this location they always are very helpful and make sure I get a rental sometimes I need one last minute and they do everything they can to make sure I get one I really appreciate the staff goes above and beyond for me and there customers

ADAM A. 
Clasificación:
3.0

During the night there are not lights in the back of the van, and I slipped. Please light the back. I actually have a company and we add lights to construction vans for this safety reason all the time. If any Nashville locations would like a quote about adding lights, please feel free to contact me at Vega.tenn@gmail.com. Thankfully I am okay, but I do not want anyone to get hurt.

ASHLEY V. 
Clasificación:
2.0

El cliente no dejó un comentario.

TENNILLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

sharay S. 
Clasificación:
4.0

Friendly quick service.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL G. 
Clasificación:
3.0

Google has never heard of uhaul.com, said it doesn't exist....tried to download an app to set up an account, and found it impossible. Grade F-...

Blake W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CATHRYN C. 
Clasificación:
5.0

Trey is the best

JOSE M. 
Clasificación:
5.0

There's no customer parking on site, which is a valuable piece of info to know before picking up a rental. Otherwise the process was easy, and the service was great.

Joseph E. 
Clasificación:
5.0

Nothing. In and out in 10 minutes.

Alberto A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
3.0

1) what ever spraying or putting in cab of truck for odor control is so OVERBEARING that it burns a person's eyes 2) the app process to check in when returning the equipment FAILED to complete the process - got stuck after taking picture of odometer and fuel and would not continue. 3) my email address is correct in my account (and the app) but I did not receive a completed contract - I had to call the location and request it. 4) When received the contract by email it was in png format - NOT a helpful format - pdf documents would be preffered - less work for customers -PDF is the standard for software and computers - picture documents can be cumbersome.

James P N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda C. 
Clasificación:
4.0

Keep doing what you' doing..

Herbert J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashleann S. 
Clasificación:
5.0

The owner was nice. Don't change anything.

Tammie A. 
Clasificación:
4.0

They were very nice and took the return quickly. Very nice!

Susie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERSON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

I rent trucks fro delivery purposes several times a month. I really enjoy doing business with Trey and his crew. They make the pick up and drop off easy and a pleasant experience!

Sharon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

Trey gave us exceptional customer service. Nice clean location with clean rentals. Great hours as well.

JOHN M. 
Clasificación:
5.0

You were all awesome, kind, fast and friendly! ¡Gracias!

DEBRA H. 
Clasificación:
5.0

Instructions on , no contact pickup we're not clear on where to pick up key .manual lock box Otherwise good experience and should be easier next time

JOHNNY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CEDRICK N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janie J. 
Clasificación:
1.0

Your employee, Rand Richardson, was incredibly rude. In fact, he was one of those fake “tough guys” who presented himself as threatening and potentially violent. I would urge you to fire him immediately. He is bad for your brand and I believe potentially dangerous.

SHAWN D. 
Clasificación:
2.0

I reserved a furniture dolly, but they did not have any. This made moving much more difficult. So, I had to go out and buy a furniture dolly because some of the furniture I could not move without it.

NICHOLAS C. 
Clasificación:
2.0

Busy location, huge amount of inventory, very limited number of staff. Plan on waiting to pick up if you use this location. Staff was friendly enough once they found you. I also paid for 2 packages of moving blankets but when we left office to do hook up and inspection they never gave me the blankets.

Bruce K. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

Nolensville Pike was not my scheduled drop off site but they were fantastic. My scheduled drop off was Wedgwood in Nashville and they were out of room and I couldn't drop the trailer there. The employees were less than helpful and I would not recommend the Wedgwood location. EVERYONE ELSE WAS GREAT. Thanks for a great experience

Gary Y. 
Clasificación:
5.0

The headlights were way out of adjustment, making it sketchy driving after dark. The truck ran well and was easy to drive. Overall a good experience.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD P. 
Clasificación:
5.0

Very efficient, quickly checked out & checked in. I am very impressed with the employees knowledge and the process of renting a clean and perfect sized vehicle for my needs! Thanks guys!!!

DEBRA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Canden P. 
Clasificación:
1.0

Guy was very rude no personality. He kept saying my card wouldn't work and made me insert it three times now I have three charges on my account he said they are holds and will go away in a few days. But still…. Weird. At first when we got there they said the truck I reserved online wasn't available for repairs and he'd hAve to send us to another location… the manager came out and said it was a broken headlight so it was fine since it was day time. You could tell he got pissed the manager overrode him. Truck was in bad shape barely running… bad experience on every level

STEVEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leanne J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
5.0

Mr. Trey was a delight to work with. He was the most professional mgr. I've ever worked with at Uhaul! He went way above to assure all equipment was in working condition. Check in was painless and efficient. The young man {regretfully I didn't catch his name} was also kind and very helpful.

CHRIS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
2.0

The general manager was kind, respectful and helpful…. the associate, Roger, was not….. when i was checking the vehicle in, the final pricing was almost double what the initial reservation fee was…. when i asked about it, he raised his voice at me and gave me short answers…. the whole store got quiet, it was very awkward and embarrassing…. i walked out and then came back to express this grievance, got a weak apology in response…. would have been a 5 star experience if it wasn't for that humiliating moment

DARNESHA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN R. 
Clasificación:
3.0

It is extremely small and if the driveway has a lot of vehicle, it's near impossible to get in. Otherwise, the people were very nice and friendly. Location is not great though.

Arturo G. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRUCE S. 
Clasificación:
5.0

Very professional

JAMES R. 
Clasificación:
1.0

Not friendly 😜..... Very rude..... Need a better customer management....

SALLUE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAKRADHARA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES T. 
Clasificación:
4.0

The oil said it needed to be changed

CANDEN P. 
Clasificación:
5.0

Tray has alway been good to. Roger is ok tray mgm is best mgm i have every talk to i go to this store because the way he treat people

ROBERT W. 
Clasificación:
3.0

This is more of a complaint with the Uhaul App than the location. It's straight trash that I can reserve thing through the app and then arrive at the location to discover they don't have item I reserved. Thanks for wasting my time.

Sam R. 
Clasificación:
4.0

I never received a final receipt for this rental. I returned the equipment and the young man said it should come in 5 min but it never came. Everytime I call the location where I picked it up the phone call hangs up and never goes thru. I have tried to call customer service but the wait time is extremely long. If it's this hard to get a receipt, I do not want to rent from you all again.

TIFFANY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN G. 
Clasificación:
3.0

The overall service received was good and the associates were helpful. The issue is the wait time. It is too long and they need more associates for the amount of business conducted at this location.

DARRELL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARDOVA S. 
Clasificación:
1.0

Because of the big shit they did to my car and for all the time it took, I won't recommend Uhaul to anyone.

MARIO J. 
No se han enviado comentarios para esta ubicación.

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