Customer Reviews for U-Haul of East Orange

5695 comentarios

141 Freeway Dr East   East Orange, NJ 07018
(Btwn Hawthorne & Gsp)

(973) 676-5824

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 6 p. m.

Services at this Location:

Contáctanos

(973) 676-5824

141 Freeway Dr East
East Orange, NJ 07018
(Btwn Hawthorne & Gsp)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 6 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Sharron R. 
Clasificación:
4.0

Need to hire more staff. I reserved and truck on friday and one guy (btw: did a great job) was registration customers, checking in return equipment and providing customer service. dont know his name but the guy had dreads and he did the best he could awesome guy.

KIMMY J. 
Clasificación:
3.0

Customs service line to show ID and credit card is way too long and it's a waste of time

ELIZABETH Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORI E. 
Clasificación:
5.0

El cliente no dejó un comentario.

OTIS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony G. 
Clasificación:
5.0

Great workers got me in and out five minutes max. Equipment clean and work site also clean. Good job guys thank you.

DANIEL L. 
Clasificación:
2.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLEY B. 
Clasificación:
3.0

Well when i went this morning it was only one associate there. He was super busy and when i asked if he was alone he said his helper is running late. I had a long wait. They need more staff in the morning.

MONIQUE H. 
Clasificación:
5.0

No comments.

ITAMAR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
1.0

Don't put female with attitude there. Let them resolve the issue they can at the office ,instead of sending straight to the app to solve your own problem. And overcharged ME at the end cause they are not paying attention to the same information they asked you to put through the app. TERRIBLE!!!

FEGUENS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lina C. 
Clasificación:
3.0

El cliente no dejó un comentario.

CLINT L. 
Clasificación:
4.0

El cliente no dejó un comentario.

FREDRICK C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Takeyah Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODGERICK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAMAR S. 
Clasificación:
5.0

The representative was short of amazing. Just outstanding customer service.. Please give him a raise he earns...

HASANNAH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNELL K. 
Clasificación:
2.0

The front desk attendant was being sarcastic. The details of the purchase should be explained clearly to avoid any sarcasm.

TISHONDA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERRY P. 
Clasificación:
5.0

Staff was helpful and professional on pick up and return

HELEN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JaQueen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth R. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
4.0

Very good service

RAE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stanley K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMMY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

dunston D. 
Clasificación:
3.0

The area where the customer interacts with the staff needs to be a bit bigger. I know due to COVID businesses needed to shield the work area for social distancing, but the space is too tight and it doesn't look as nice and neat as it could. The staff however is great! Nice job! Appreciate you guys!

LATONIA S. 
Clasificación:
5.0

Customer service on point

OLUWASEUN O. 
Clasificación:
5.0

I have nothing Bad to say everything went well I would definitely recommend this U-Haul to a friend.

EUGENE C. 
Clasificación:
4.0

I did not receive a invoice or a receipt statement showing how much was returned to my account

MARION C. 
Clasificación:
5.0

All that l expected.

LESTER A. 
Clasificación:
4.0

The return process was not as easy as before ; the link kept sticking at share location even though my location sharing was on. I got frustrated and just dropped the keys off and left

KWESI B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose A. 
Clasificación:
1.0

Better customer service

Alix A. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kelton B. 
Clasificación:
1.0

This store is horrible and the employees are unprofessional, I got charged $128 for 5 hours the most I ever spent with Uhaul a company I've been using over 10yrs. My worst experience with U haul

KENDON D. 
Clasificación:
5.0

I placed my rental online, and when I arrived Darius(sorry if I misspelled it) already had the truck and my supplies ready! He was super friendly, and explained everything I needed to know in detail. I had such a wonderful experience that I will also rent it again next week, because of how seamless everything went.

Tiffani D. 
Clasificación:
5.0

Staff was very friendly and courteous

JAMES M. 
Clasificación:
5.0

The truck could have been wiped down inside due to covid. There was some residue of food on the dash board. Overall service was great.

AYESHA B. 
Clasificación:
5.0

Frank, I believe was his name, was very help in the process of trying to correct the mistake the morning uhaul vendor made.he was very help in these confusing times !

SABRINAETHEL B. 
Clasificación:
2.0

Ensure the next customer gets charged the appropriate, correct and applicable charges and not overcharge for anything extra.

Danny F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA M. 
Clasificación:
5.0

Customer service was very helpful and courteous on both pick and drop times. Service was much appreciated. Gracias.

CHINIQUE G. 
Clasificación:
3.0

You advertise state to state usage but at this location I was told that I could not get one from New Jersey and drop off in Staten Island New York so I had to rent vehicle and then drive back to New Jersey to turn it in

TERRANCE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy Y. 
Clasificación:
1.0

They say one thing and do something different when you pay your money

MICHAEL F. 
Clasificación:
5.0

No complaints. Service was excellent.

COURTNEYBRADFORD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Davis N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLELAND H. 
Clasificación:
4.0

keep doing this

DOROTHY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAIESHA S. 
Clasificación:
2.0

Customer care is very bad, the person that took care of my case was very unrespectful, he did not wanted me to do the rental by my phone

Raul V. 
Clasificación:
1.0

The truck windshield was covered with ice and the customer service was poor The persons that helped me seem to not care about their job

JONATHAN D. 
Clasificación:
5.0

I believe that the quality of customer service is to ensure that new customers become lasting customers. Uhaul of East Orange is definitely making sure I remain an existing customer. Cheers

JEAN P. 
Clasificación:
5.0

The truck i used needs a tune up and wheel alignment and i reserved a 26 and ended up with a 20 so i feel i should get a discount cause now i have to make a 2nd trip and rent another truck from you guys

ANTOINE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
5.0

Next time for winter storm advisories make sure you as a company care about your employees more to hire help to help them clean the lots and rentals. This office was so professional and gave all around the best customer service having limited workers and resources. I highly recommend this site, thank you for going above and beyond.

Sierra G. 
Clasificación:
5.0

I think everyone that helped me that day, did an excellent job. I had never rented a Uhaul before, but the process was easy and all of my questions were answered quickly. Gracias

ASHLEY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANAZIA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER K. 
Clasificación:
4.0

A bit of a wait on the return, but a check in with the staff inside and they gave brief instructions and we were on our way. The outside worker should have told us the same info, and the truck behind us too, the same thing and saved us the 15 minute wait, which would have been much longer based on his work with another customer. That was the only blip.

LANCES C. 
Clasificación:
5.0

I was really pleased with all the service.

PAUL S. 
Clasificación:
5.0

Staff was courteous, efficient and professional.

BENEATHA C. 
Clasificación:
5.0

First of all it's very expensive was not expecting to spend that kind of money I spent yesterday January 31st 2021 for a trip right in New Jersey. You all need to look into your pricing. If renting a unaul is $19.95 then how could I have spent $93 including taxes. Don't think I would use you guys again

MARKANTHONY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samir G. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKY B. 
Clasificación:
4.0

Trailer was filthy and covered with oil or some other lubricate.

PIOTR K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVIN F. 
Clasificación:
3.0

Location is good, but staff should have mentioned up front that I could not use toll roads with a 20-foot truck. They only mentioned this after I asked how to deal with tolls/EZ-Pass

Jose M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian G. 
Clasificación:
5.0

Everything went smoothly. I was even able to extend my rental by a day over the phone without a hassle. No complaints

JOSE A. 
Clasificación:
1.0

Very bad service please contact more details at 7322362603

FADY A. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES R. 
Clasificación:
4.0

El cliente no dejó un comentario.

VENUS B. 
Clasificación:
5.0

Great service and attention to detail. Would highly recommend

Juan G. 
Clasificación:
5.0

You always do a great job and l will always use you guys l have dealt with u for a long time and l will continue to do so thank you so much for your service..

DONNA O. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCHAMONE R. 
Clasificación:
4.0

I do not have good service in that store for second time there.

victor S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERRION L. 
Clasificación:
3.0

El cliente no dejó un comentario.

AVERI J. 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
1.0

I requested a different location for pick up at Scotland road in orange and was informed you had no trucks at that site. I therefore had to pick up at the site which suited you and drive to my u-haul rental space at Scotland Road where there were SEVERAL trucks if the size I rented during in the lot. You lied to me a unit rental customer

Stephen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

YERLIS F. 
Clasificación:
5.0

Everything that y'all do y'all do it well and I appreciate all the help that you're given to me and I will definitely tell somebody about y'all and how good y'all has treated me thank you so much and I will definitely use your again.

ROSA S. 
Clasificación:
5.0

lower the miles rates when u have a lot full of trucks

LEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca L. 
Clasificación:
5.0

I've used Uhaul many times over the years, I've Never been disappointed

LUCILLE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWNONEAL M. 
Clasificación:
2.0

The truck had a hole in the roof that i was unaware of. Which got all on my furniture as well as destroyed my flat screen TV

TANISHA T. 
No se han enviado comentarios para esta ubicación.

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