Comentarios de los clientes para U-Haul of Downtown Sacramento

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Downtown Sacramento

Clasificación general:

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KELLY M.
Clasificación:

El cliente no dejó un comentario.

Jeremy R.
Clasificación:

This location was great. The issue was with my prior reservation on the same day, where my reserved truck was not at the location. This caused loss of money due to hired movers not being able to work. The 24/7 phone pickup needs work.

Claudia E.
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El cliente no dejó un comentario.

Rebecca S.
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Shawna King was awesome when I was checking out my vehicle. Despite the internet being down and several people checking in at once, she was friendly & professional.

RICHARD A.
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El cliente no dejó un comentario.

Brandon O.
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El cliente no dejó un comentario.

Christy S.
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The mobile process is a nice feature and the Uhaul representative that helped me check out was efficient, friendly, and professional. (Please see checkout details for her name so you can thank her.)

Vivian M.
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i wasn't aware of the tow/haul button and how to use it. The staff there is very efficient and helpful. the process was very quick and professional. an exceptional experience.

Lavel D.
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El cliente no dejó un comentario.

Karen S.
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El cliente no dejó un comentario.

MATTHIAS K.
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El cliente no dejó un comentario.

Miranda B.
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El cliente no dejó un comentario.

Mark F.
Clasificación:

When i picked up the truck it started fine. After sitting for couple of hours when i went to return it to the site it wouldn't start. I found the negative cable on the battery was loose and need to be tightened After making the repair it started fine. I reported this to the rental location personal

Karen I.
Clasificación:

When we got the van home, we determined that the left rear turn signal and brake light were inoperable and we had to call u-haul roadside service and wait around for them to show up. Then, he didn't have the right bulb so had to go get one. Also, the sliding door slid off the track when fully open, and the sliding door had a gap between the door and the van at the top. Not very well maintained.

Crystal W.
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El cliente no dejó un comentario.

Timothy B.
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I have used the downtown location several times over the years and have always been treated to professional and friendly service. I really appreciate the online service making the reservation experience seamless.

Tereasa S.
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El cliente no dejó un comentario.

George W.
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I use the app to reserve and check in. I find it cumbersome that I have to continually photograph my driver license and enter my credit card information. I've got an account. Why can't these things be remembered? Also, it's tiresome to reserve equipment and be forced to click through several "up sell" screens; do you need supplies? do you need storage? do you need help? NO! I just want to rent a trailer.

Mazelle L.
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It was frustrating when I tried to contact the office-- I was on hold for 15 minutes, then got hung up on after a rep started to help me so I had had to call back and was on hold for another 12 minutes.

Yong K.
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El cliente no dejó un comentario.

Thomas G.
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Open at 8:00am on Saturday as opposed to 9:00.

Robert R.
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Excellent customer service from pick up to drop off

Matthew D.
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I had 4 dozen moving blankets in my reservation and the store only had 6 blankets when I picked up the truck. I was counting on more blankets. Your system shouldn't let me reserve them if they're not going to be available.

Jose M.
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This location seems to be understaffed. The lady helping us was very friendly and went above and beyond to help everyone in line, but she was basically by herself. There was one other employee who was working but was in the propane area. More staff would be helpful during high volume days.

George W.
Clasificación:

I really like the app-based rental experience. What I don't like is to have to input all the same information every time I rent. Can't you store my driver license photo, credit card info, etc. so I can rent with just a few clicks?

John O.
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The truck bed was not that clean. There was cut and broken glass found.

Debra N.
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El cliente no dejó un comentario.

Jacob C.
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Very poor customer service

Steven M.
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El cliente no dejó un comentario.

Regina M.
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El cliente no dejó un comentario.

Mark M.
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El cliente no dejó un comentario.

REFAT U.
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El cliente no dejó un comentario.

JILL K.
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Give us the keys next time before we go to the truck and wander around aimlessly. Even the guy outside was confused. We thought he had the keys..... we thought he had the keys.... then it was awkward for everyone. But. They are awesome. I mess up too. Get your rental here.

George W.
Clasificación:

I used the U-Haul app and customers are prompted to photograph the vehicle from multiple angles and report any blemishes that aren't marked by an "X." It makes me feel somewhat petty to point out small dings and scuffs, but I worry I'll be held liable if I don't document EVERY LITTLE THING. Also: I guess different customers each have their own definition of "clean." The van I rented had food wrappers littering the floor and dog hair on the seats. Again, I documented because I'm afraid I'll be charged for cleaning.

Ardell H.
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El cliente no dejó un comentario.

Ginger H.
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El cliente no dejó un comentario.

Rosemarie C.
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Allow 48 hour rentals

Luis O.
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El cliente no dejó un comentario.

HEIDI KAY H.
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El cliente no dejó un comentario.

Zachary C.
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El cliente no dejó un comentario.

William C.
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Since we have to do online reservations it should also include payments. So you don't have to use credit card machines.

Kimberly S.
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El cliente no dejó un comentario.

Chiem C.
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El cliente no dejó un comentario.

Wendy H.
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Helpful plesant counter person

ANTOINETTE L.
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El cliente no dejó un comentario.

Allan B.
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El cliente no dejó un comentario.

Jeffrey S.
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El cliente no dejó un comentario.

Richard M.
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Everything went smoothly.

Douglas P.
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In-person transactions are generally much smoother than using the app when renting vehicles. The staff is very efficient and friendly. : )

Anthony W.
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El cliente no dejó un comentario.

Michael R.
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Great service even though mobile app allowed me to reserve before they opened my truck was still waiting for me a little after they opened Shawna was a exceptional manager and made sure i got my correct truck even though i was a little behind scheduke she made sure i got on the road asap to make the time i needed to return the truck on time

Christopher W.
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I had reserved a covered 6x12 trailer that was confirmed. I drove down from Redding to Sacramento to move my mother. I was on a very tight timeline. I showed up to pick it up and it wasn't there. Then the rep was going to send me to another location 10 miles away on a “maybe” they'll have it “maybe” they won't. So I had to keep insisting she call that location multiple times to find out for sure. Long story short...that other location didn't have it either. So I had no other option but to use a 6x12 utility trailer, and in moving my mother we lost some items in the move due to not being prepared to use a “open style” trailer. It was overall a very bad experience. I was very disappointed in this lack of organization.

Edward B.
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El cliente no dejó un comentario.

Rachel K.
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Staff was efficient and made the experience extremely easy and speedy.

Richard R.
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I am only giving a poor rating so that someone will read this. The folks at the location are doing the best they can! Your app sucks real bad........why do I have to enter my information every time I make a reservation? I do a mobile check in and still have to wait in line at the location and verify everything I already entered in the app. Where is the convenience here? Focus on improving the app and the service at the location will improve (automatically). Again, these people are doing the best with what they have to work with. Additionally, quit wasting paper and time (stop generating a hard copy of the contract when it is already displayed in the app) Come on U-haul, get your act together. It's not like you're a new face in the rental business! Absolutely post this (especially so corporate can see it)

Robert S.
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El cliente no dejó un comentario.

DANIEL R.
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Nice place overall

Jack R.
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I reserved a pickup truck and an auto trailer. when I showed up they told me I was getting a van from that location and that I would need to drive to another location to pick up the trailer. On top of that they told me the miles between stores would not be compensated. then I drove to the other store and they didn't have an auto trailer. Following this I returned the van the original store, after wasting nearly two hours. I won't be reserving Auto trailers from U-Haul in the future.

Malte S.
Clasificación:

I dropped off the vehicle well before location close of business and was starting the online return process as a U-Haul employee knocked on my window and stated that she could do the return easier and faster than via app. I went for it and found out 2 days later that a convenience fee of $20 was charged. I have formally objected to this but have not heard back.

Tricia O.
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Great service, Very accommodating and helpful!

Reginald L.
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Very nice people working there

Sarjeet S.
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Get service

Jeffrey D.
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Only one person working, had to wait 45 minutes to pick up a trailer. The trailer had oil inside of it and the drop gate on the back was too short.

Joseph P.
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El cliente no dejó un comentario.

Louis B.
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From the desk person to the gentleman who hooked up my trailer, and the lady who filled my propane tank, each were very welcoming.

Jyoti A.
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El cliente no dejó un comentario.

Juan R.
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Good service.

FREDERICK D.
Clasificación:

Went through 3 uhual trucks. First truck was empty and drove to the gas station to fill up, but the gas leaked through the bottom of the truck. Drove back to the uhual location and had to switch trucks. I noticed the second truck was also empty and told the attendant about it. Was told this truck also had a gas tank issue, and finally got in a third truck, which finally worked fine.

Alexandra G.
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Thank you for your flexibility when we realized we needed a larger truck!

TOMISLAV P.
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Great service from all employees there

Eugene N.
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Could you charge per mile .56 per mile seems so unfair to the company, it just double the cost of renting your van!

MATTHIAS K.
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El cliente no dejó un comentario.

Hermila N.
Clasificación:

El cliente no dejó un comentario.

Rolf S.
Clasificación:

I was impressed by Brian. He was handling a rush of Sunday morning customers by himself -- working the desk, moving trucks, getting equipment like dollies and moving blankets ready, etc. We changed our truck size seamlessly with his help. Brian deserves credit for offering better than expected customer service!

Patrick M.
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The right front tire of my rental went flat. The mechanism to lower the spare was missing a cotter pin. To change the flat it took roadside assistance over three hours.

Shad B.
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El cliente no dejó un comentario.

RICHARD B.
Clasificación:

El cliente no dejó un comentario.

Michelle D.
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El cliente no dejó un comentario.

Annie L.
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Only one attendantout there and all they did was fill up propane for other customers who go there after so I had to wait about 20 minutes to return my vehicle. Would not go to this pace again.

Linda A.
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El cliente no dejó un comentario.

Greg R.
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El cliente no dejó un comentario.

Jaime D.
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I had a good experience, it is my first time renting from that location in particular. I started the online check in, and when I got there everything went smoothly and quickly. The return of equipment was smooth a quick as well.

Edward H.
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I was well taken care of at this Uhaul location. Shawna King had treated me with Supreme customer service. Ed

Timothy D.
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I've rented from this location before and each time has been pleasant and professional.

Michael L.
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Everything was great!

Brian C.
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I must have spoken to 4 different employees and they were all extremely helpful and courteous. This was a great experience.

Benjamin T.
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Easy pick up and drop off process. No problems to speak of.

Dominique N.
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El cliente no dejó un comentario.

Stanley E.
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The women working there was exceptionally friendly and helpful

Jose V.
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Cancelled my first reservation, lady arguably the worst customer service rep ever and refused to help find a truck needed!! Booked second reservation and confirmed one way uhaul to get a voicemail a day later stating that uhaul is no longer available and reservation pushed out two days later. Finally had no choice to get a in town uhaul to travel to my destination and had to bring the uhaul all the way back. Will NEVER use uhaul again!!

Lenor N.
Clasificación:

El cliente no dejó un comentario.

Raymond C.
Clasificación:

I interacted with 3 different employees: Two at 8am pickup and one at 1pm drop off. All were friendly, despite being far out-numbered by customers. For a Saturday, I felt staffing was inadequate for the volume of business. The woman encountered at 1pm was alone, covering both cashier and yard positions with several customers waiting. I do not know if staffing issue was a result of sick calls or scheduling, but it was obvious all three employees were under stress and needed help. A final observation: Considering the location, having one employee staffing that particular facility alone raises serious safety and security concerns. In short, addressing the staffing issue would improve experience for employee, employer, and the next several customers.

Denver M.
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El cliente no dejó un comentario.

Benjamin F.
Clasificación:

My only issue was not the location but that reserved a truck rental at the Rancho Cordova location which was near where I live but later was transferred to a different location for pick up.

Matthew M.
Clasificación:

Best uhaul ever.

bradley A.
Clasificación:

Too expensive

Kristy M.
Clasificación:

System was down - which wasn't the locations fault. But I was a little disappointed that I went thru the process to enter all of my info beforehand ( including card information), but she had to input it anyway. The truck smelled like someone smokes in it. It was gross. I am not a smoker and that smell really bothers me. IT was clean, but the smell was very strong.

Thomas L.
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El cliente no dejó un comentario.

GLADYS P.
Clasificación:

El cliente no dejó un comentario.

Johan V.
Clasificación:

System of u-haul was down without backup! Stressfully. Could not pick up trailer, delay.

No se han enviado comentarios para esta ubicación.

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