Customer Reviews for U-Haul of Des Plaines

3,122 comentarios

1560 Mt Prospect Rd   Des Plaines, IL 60018
(@ Oakton St)

(847) 298-1170

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(847) 298-1170

1560 Mt Prospect Rd
Des Plaines, IL 60018
(@ Oakton St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • habla español
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Improve customer service and put gas in the trucks before giving to your customers !!

Robert F. 
Clasificación:
5.0

Fast, quick, easy & convenient.. Overall great experience

MuhammadArif M. 
Clasificación:
2.0

Smelled of urine in the van

Carl H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Leann K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NELI N. 
Clasificación:
5.0

Well… Everything went smooth and efficiently… all your employees were friendly they said hello… and this is the second time that Alfonso has helped me with my rental and million questions…. He is a wonderful employee please let him know that I recognized it and shared it with you… he truly deserves it!! Thanks again

ANTOINETTE B. 
Clasificación:
5.0

good service

Angelo P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
5.0

Had a reservation one month in advance for a 5:30pm pick up at Uhaul in Niles, IL on the day of pickup Uhaul called me to say the GM was going home and I would not be able to get the trailer, first time ever in any business have I heard that. I had to go out of my way but was glad to do so after meeting the GM at the Desplanies store. I will definitely go out of my way to deal with the Desplanies GM store.

DAVID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Chung L. 
Clasificación:
5.0

Everyone from inside the store to installing and connecting the trailer I rented was amazing. Big difference in the customer experience from a U-Haul center store as opposed to a dealer location. Highly recommended.

CHRISTOPHER S. 
Clasificación:
5.0

Both the pick-up and delivery drivers were awesome. The driving skills of the driver to remove and then replace the container on her flatbed truck was great to watch. She is definitely a true professional.

Nora U. 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ilia I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome O. 
Clasificación:
5.0

El cliente no dejó un comentario.

jan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim E. 
Clasificación:
5.0

Extraordinario servicio al cliente

Frank P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George G. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael P. 
Clasificación:
1.0

Needed truck at 7:00am - no one showed up to open till 8:45 am - we are professional movers and were supposed to be at job in Chicago at 8:00am - there's no reason that only 1 person would open this facility - there were 5 others waiting for rentals - especially on a Friday ! Unbelievable 

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel A. 
Clasificación:
5.0

Nothing...you have a great staff

DAVID F. 
Clasificación:
5.0

Wish all of them good luck

Patricia B. 
Clasificación:
5.0

Fast and efficient check-in and return. Was in-and-out super quick. Easy parking of my personal vehicle.

Douglas M. 
Clasificación:
5.0

The guy what checked me in was wonderful and very helpful. The truck was clean but the suspension/alignment was really bad. It did the job but I wouldn't want to drive it very far or on the highway.

Kenneth A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
4.0

The U-Haul app crashed while I was trying to perform the equipment return process, but the awesome employees outside helped out and made the process a breeze even though it was pouring rain. ¡Gracias!

Emir S. 
Clasificación:
4.0

Very busy for Saturday, needs to be more employees to help customers.

Eric L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendell M. 
Clasificación:
5.0

What a fantastic and fun staff very helpful and overall just had a fantastic experience fast and easy was in and out faster then I thought and will definitely be renting again from them

JOSEPH L. 
Clasificación:
5.0

Every was handled professionally

Len F. 
Clasificación:
5.0

El cliente no dejó un comentario.

yacoub N. 
Clasificación:
5.0

The kid that helped out was fast and perfect! Ty I used to work at budget and this place was better all my experiences .the kid needs a raise for his college sweater of his dream

BRIAN U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammed A. 
Clasificación:
5.0

The service was great and the unmanned late night drop off was awesome and very convenient!

Kenneth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY G. 
Clasificación:
5.0

Nothing. Great rental experience.

JAMEY J. 
Clasificación:
1.0

It felt like it was going to break down. acceleration was horrible

George A. 
Clasificación:
3.0

El cliente no dejó un comentario.

COREY H. 
Clasificación:
5.0

Passenger side windshield wiper needed to be replaced as it was tearing off - shared with one of the guys upon return

William S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ahmad F. 
Clasificación:
4.0

Rented from other locations, the process was much more difficult here. Did everything on line had to start over when I got there.

John S. 
Clasificación:
5.0

We'll maintain the vehicle snell fresh nice truck

Noel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom M. 
Clasificación:
5.0

Great full service location, organized and professional

Benjamn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria M. 
Clasificación:
5.0

Everyone at this location was helpful, nice, and were great to talk to. ¡Gracias!

KENNETH F. 
Clasificación:
3.0

I put in 3 gallons of gas and just noticed I got charged 5 more gallons of gas. I literally went 21 miles and no way used 8 gallons of gas!

Jeff P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerie O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Pamela W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arkadiusz S. 
Clasificación:
1.0

I was threatened with theft because of miscommunication on their part, and the trailer was old and I had a very hard time opening the sliding door it took hours to unjam it and lift it free. As a long time user of uhaul this has been my worst experience ever

LEWIS H. 
Clasificación:
5.0

Ofrecen un servicio espléndido y rápido

Gerardo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominick B. 
Clasificación:
1.0

Talk to staff about customer service. I called to make sure I was going to the right location. Was put on hold. I stayed on hold and drove 30 min to location. Waited in 8 person line. Got to the front, still on hold and got helped in line before the phone call. So I ask “you guys just wait til the lobby is empty to answer the phone?” Guy doesn't even respond. I ask again. Nothing. Just ignored me. 1 person working on a Saturday. Get it together uhaul.

WILLIAM B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damian G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig K. 
Clasificación:
3.0

El cliente no dejó un comentario.

David J. 
Clasificación:
5.0

Nothing I can think of.

Robert R. 
Clasificación:
5.0

Keep up good work. Very nice staff. ❤❤❤

Yvette F. 
Clasificación:
5.0

From start to finish my U-Haul experience was top notch. I was warmly greeted the minute I stepped into the store. My rental truck was brought right to the door with the heat going and the truck warmed up. Thank you for outstanding service!!

Terese S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Destiny D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MScott A. 
Clasificación:
5.0

El cliente no dejó un comentario.

William T. 
Clasificación:
4.0

N/a

Emzudin S. 
Clasificación:
5.0

Easy check-in process, helpful and knowledgeable staff. Great experience, Thank You.

Adrian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

nayan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Magdalena G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
3.0

Uhaul employee did not check mileage and gas level properly. I was charged 34 miles extra but was not charged for extra gas use. Next time I will check before leaving. Maybe they trusted someones iphone scan which could have been faked?

william T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William T. 
Clasificación:
3.0

I requested two U-Boxes to move from the midwest to the east coast. Overall, I liked the service for the cost and staff was friendly up until my move occurred. I asked that my boxes be shipped to a U-Haul Storage facility with access to storage units. I was reassured that my boxes were being delivered to a U-Haul Storage facility with storage units where I could unload my items for longer storage. I also also told I'd received one free month of free storage for each U-Box. Unfortunately, I found out this was not the case after moving half way across the country. Upon arrival to the east coast, my U-Boxes were being held on the back lot of an Auto Body Shop with very limited hours and no access to any nearby storage facility. I had to tow both U-Boxes approx 35 mins away to find a storage unit. I attempted to contact U-Haul customer service on multiple occasions afterwards and was "guaranteed" a callback from a supervisor. Approx 6 months later, still no callback. Good concept, reasonable prices if all goes as originally planned. Don't know that I'd use U-Boxes again though, strictly based on the failure to attempt to resolve my issue or even callback. I'd rather pay more for better quality customer care.

connie F. 
Clasificación:
5.0

Everything was great. The vehicle was easy to drive and comfortable and clean. Would have felt better if the tank was on full so I didnt have to guess on how much gas to put in. Thank you and I will be back.

BRADLEY G. 
Clasificación:
4.0

The rental went well but had issues with the contactless option for from the app i had to go inside to check in and then again i had notify them at return the app wouldn't work again i couldn't get passed Taking the picture of the dash

Vannesa G. 
Clasificación:
5.0

Both the front desk and Ubisoft employee are very friendly and professional. Wonderful experience. Hope my ubox will reach destination safely!

wen Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

kerie O. 
Clasificación:
3.0

Location was okay but I reserved a 9' van. I flew in for a job and was told upon landing at 9 that they did not have a van and I would have to wait until the next morning to get it. Completely messed up our work plans. Ended up having to get a 15' box truck that cost more per day and mile just so we had a vehicle to work the next morning. My reservation had been confirmed for a 9' van days prior and said it would be available 24/7 truck share. No point in making reservations if they are not going to have the appropriate equipment on the lot.

Thomas P. 
Clasificación:
5.0

The people working were so supportive of each other. One of them was a new employee, and the other two were great at training him and being patient as he was learning. Very refreshing to see

ERALDA P. 
Clasificación:
4.0

Attendants did not come out as sign states. Leaving me and others confused.

Thomas J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William T. 
Clasificación:
5.0

Just keep doing what you're doing and keep the people you have employed they are great and knowledgeable

EDWARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Majid L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry T. 
Clasificación:
5.0

I didn’t see the facility Bc they delivered the box to my home.

Karen N.  |  Overall Experience 
Clasificación:
5.0

The customer service provided was phenomenal! Couldn't ask for a better experience, thank you!

Alfredo L.  |  Overall Experience 
Clasificación:
1.0

A U-Haul employee assaulted our delivery driver, and only sent them with with one of our two boxes. I tried to call the location 9 times over 4 days and never got a reply. I'll never use U-Haul again.

Brandon K.  |  Overall Experience 
Clasificación:
5.0

Liz was great! She delivered my pod early (yay!) and picked it up on time the next day.

Tessa B.  |  Overall Experience 
Clasificación:
5.0

Everything was great

Cathy P.  |  Overall Experience 
Clasificación:
5.0

Everything was great

Cathy P.  |  Overall Experience 
Clasificación:
5.0

Everything was great.

Cathy P.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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  • Ícono de remolque
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    Enganches para remolque

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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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  • Building Icon
    History

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