Customer Reviews for U-Haul of Del City

1,280 comentarios

1005 S Sunnylane Rd   Del City, OK 73115
(@ I-40)

(405) 670-3695

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(405) 670-3695

1005 S Sunnylane Rd
Del City, OK 73115
(@ I-40)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Simple and easy!!

JACKIE W. 
Clasificación:
5.0

I have to tell you that the people who work here were very nice. I accidently left my keys when I took the truck and they were waiting when I came back. Both men were friendly and accommodating. I really can't think of anything to improve except maybe a military discount since it is so close to a military basel.

KATHLEEN R. 
Clasificación:
5.0

Nothing to improve Will(GM) was very helpful the best customer service ever I will definitely come back and refer others to his store

RUDY GALLARDO O. 
Clasificación:
5.0

Well truck drove smoothly but it took the truck a long time to turn on, I thought that that changing gear stick was a lil hard to move but other than that the lady who helped me was GREAT & very sweet, went out of her way from behind the counter to be helpful, need more people like that in this world!

XIOMARA G. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHANESE N. 
Clasificación:
3.0

My bank card was charged $115.00 instead of the $100.00 . I understand the $100.00 being charged upfront as a hold HOWEVER, the contract provide by the representative states $100.00 which leaves $15.00 unaccounted for. When asked she was unable to provide an explanation. I have my bank records that shows UHAUL made the charge. I understand it's only $15.00 difference however the documentation provided by UHAUL is false information.

Rachel H. 
Clasificación:
3.0

i had reserved u haul when it was time to pick it up it was not there. they wanted to put me in the next size for more money so I ask about the truck got it but why encourge to reserve if it is not available.

Joyce G. 
Clasificación:
5.0

I would change nothing! The lady up front was so nice, she definitely made it a great experience! Would definitely recommend this location!

Joshua H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNIE P. 
Clasificación:
3.0

it all good

VERNARD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY R. 
Clasificación:
3.0

Don't rent a truck out that's been a wreck where the door won't open enough to let a person in the passenger seat

Joshua K. 
Clasificación:
1.0

Worst truck I have ever driven. The driver's side mirror was loose and kept blowing down. I had to keep pushing it back up so I could see. Very dangerous to do while driving. The steering column was broken and electrical component was hanging out of the dash. The truck wasn't full of fuel when I picked it up and I didn't get a credit for bringing it back with more fuel than I started with. It was the junkiest truck I have ever seen or driven. On top of all that the customer service was just as bad!

BILLY R. 
Clasificación:
5.0

Excellent service.

JAMES W. 
Clasificación:
2.0

The app gave me a hard time checking in and checking out. I tried to upload pictures at pick up but the link expired and there were obvious differences between the photos for checking and what the truck actually looked like. The app crashed three times while trying to check out. And the starting mileage was recorded wrong. When I brought the U-Haul back, the app wouldn't take the actual mileage on the truck because it was lower than what was in the system.

Jonathan L. 
Clasificación:
5.0

That general manager was great. Perfect experience, and I'm really hard to please. Thanks!!!

Lance W. 
Clasificación:
4.0

El cliente no dejó un comentario.

RHONDA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clover G. 
Clasificación:
5.0

The gentleman that helped us last Saturday was great, cheerful, & informative. Best experience we've had with Uhaul in the 2 decades we've been using Uhaul!

ERIC B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCIA L. 
Clasificación:
5.0

Very friendly, would definitely recommend

JONATHAN P. 
Clasificación:
5.0

Very nice and knowledgeable people!!! Not like San Antonio!

Tom S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSIE H. 
Clasificación:
3.0

Have the right size truck available so you don't have to pay more.

JESSE H. 
Clasificación:
5.0

I'm not happy with the amount charged to the card! I did keep it overnight instead of the 6 hrs I said originally. My receipt shows $89 in additional fees! What were the additional fees? It said $20 and $20 for additional time. That van was clean and full of gas when I dropped it off. There was nothing that needed done. So why do you advertise 19.95 and then charge an arm and a leg just to use it for one night and you just put it right back out on the lot. I will never rent from you again it's not the location it's the company!!

Denise P. 
Clasificación:
5.0

Hands down I ONLY come to this location for my needs. Always friendly and always emphasize the beyond in above and beyond for a customer.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marconi G. 
Clasificación:
5.0

Great service, great attention to detail. Gracias

JANICE LEA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg P. 
Clasificación:
1.0

After having my rental switched to Del City location, understandable since I knew the previous location stated the length I wanted was not promised, I had the absolute worst customer service by the technician at the Uhual on Sunnylane road. I first arrived and said I was here to pick up and had already filled out the profile before hand online where the employee then proceeded to act like I was the biggest inconvenience of her day. She asked for my information and told me that I had signed up for the 24/7 pickup option to which I agreed and that the person I talked with on the phone said I could also come in for help if they were open….which they obviously were. She then priced to say “Weeeell I can't help you I don't know how that works” and pulled out her phone to start playing Plants vs. Zombies. I sat there wondering what I was supposed to do until she finally got annoyed I was taking up space in the store and said “aren't you gonna go outside and get your truck”. Now having the tiniest bit of guidance I wondered around the outside of the building until I finally found the lock box. I was not able to get the code sent to me for an unknown reason and even after pleading for help several time the employee kept saying well I'm not in charge of that I can't help. FINALLY she agreed to call someone and after CALLING HER OWN STORE/PHONE several time she realized she needed to call someone else. Eventually someone on the phone informs her that she is indeed an employee that has the ability to do her job to which she goes “Ohhhhhhh I didn't know the employee can open the box's to get the keys” …. Like the employees hadn't been the ones to do so! Overall worst experience ever and made so much worst by a snarky unhelpful employee the weekend of July 24, 2021

COLE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

SAMUEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMMY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER T. 
Clasificación:
1.0

Hard to get in and out of location due to having to turn around in yard. The trailer lock didn't want to open and the unit was dirty when we picked it up.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELVIN H. 
Clasificación:
3.0

The guy working there was helpful and friendly.

Steven B. 
Clasificación:
1.0

Make sure to put the option to take the truck to a location closer to the destination of the move instead of having to take it 35 miles back and costing the customer more wasted money they should not have had to pay

KYLE R. 
Clasificación:
5.0

Dont go to 6027 s high bad service there

DENNIS J. 
Clasificación:
5.0

Your website changed my pickup point without my approval so I showed up at the site I chose and they didn't have my order.

ERMITT B. 
Clasificación:
4.0

We had a fairly significant weight when we arrived because there were people checking to see if vehicles were available and the process was fairly slow as they were helping them look at all other locations. That's a very helpful service but for the people who did that themselves online and reserved a truck for a particular time, it would be nice if there was someone to check them in quickly and get them going.

NANCY N. 
Clasificación:
2.0

El cliente no dejó un comentario.

KEAST N. 
Clasificación:
5.0

Better Communication of drop off location. I got charged $67 more for dropping dolly off where told to drop it off at.

CASEY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

OTIS M.  |  First Impressions 
Clasificación:
5.0

Super nice people

james m.  |  Overall Experience 
Clasificación:
1.0

Please call me 405-757-8367

JERRY F. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARRIE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER R. 
Clasificación:
5.0

Will Hester Jr, General Mgr of Del City store, is knowledgeable and is always very pleasant to work with. The phone is usually answered with minimum wait time. However, I cannot say the same of the Midwest City store on 29th street. I have been on hold as long as 45 minutes. At one point I gave up and drove to the store where I saw about a dozen people in UHaul shirts walking around, but none of them offered to help four customers waiting in line. Finally, someone came in from the lot to take care of us. The people I've dealt with there are nice, but I will not return because they don't answer the phone and you can't leave a message; basically, poor customer service.

LU M. 
Clasificación:
5.0

Very professional staff. Will is amazing!

WILLIAM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKEY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

AFFRICA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CEZELLE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARMEN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

D M. 
Clasificación:
3.0

El cliente no dejó un comentario.

LUIS S. 
Clasificación:
5.0

Let us drop off at any destination same price

JAMES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

aleisha G. 
Clasificación:
5.0

El cliente no dejó un comentario.

aleisha G. 
Clasificación:
3.0

Think I'm still owed money back from the deposit

SEAN W. 
Clasificación:
5.0

All was great

CARMEN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONELLE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Helena C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA S. 
Clasificación:
4.0

I was charged for the Dolly that we did not use nor was I asked if we used it when checking out. It was unbolted from the wall when I received the truck and that is how I left it. In fact it was in my way.

WILLIAM W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MUREL H. 
Clasificación:
1.0

Wow ! First ever in 15 years of using uhaul that I ever got rented a truck that was falling apart , abs light on , check engine light on , oil light on and truck shook me so at 45 miles per hour I need to see a dr for my back ... now let's get to the not so friendly staff more worried about there kfc then helping a customer ! Watch this place also for the gas gage they told me it had 7/8 of a tank and was barely to a 1/4 tank ... and the. They advise you that if you don't put the gas where it belongs they will charge you 4.25 per gallon except they try to tell you truck has more gas than it does .... over all this location is horrible and should be closed down ! Neither one of the employees there were very polite or helpful . Will never use this location again and there trucks is unsafe for the road and they knew it ! They knew all the lights were on and the truck shook horribly at 45 mph !

RENEE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIDGET S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA P. 
Clasificación:
1.0

Need to hire employees who have good customer service and are attentive to work at hand. Training on how online reservations are completed is needed. Very unhelpful staff members while visiting store. Asked to rent a vehicle and staff responded that the vehicle was already reserved. However, checking online shows vehicle is available and present in parking lot. I completed online reservation in order to rent vehicle and during the check out process encountered multiple errors. Barcode was not present on store. System would not proceed from additional individual information section. Staff had to complete checkout. Recommend information technology section reviews system throughly. Bottom line hire individuals who care enough to at least be professional and competent enough to do the easy job. Also no employees were wearing masks despite the mask required sign taped to the front door due to COVID mandates.

FRANKLIN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristi F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary P. 
Clasificación:
5.0

It was a good experience. Nothing negative to say

Ricky D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARA ELIZABETH L. 
Clasificación:
2.0

Better Service

DEYSI A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald L. 
Clasificación:
1.0

I only drove about 20-30 miles max and was charged for 60 . I'm very bummed out I was overcharged

TYESHA G. 
Clasificación:
5.0

Good staff, they take care of business.

Joseph B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Godfrey F. 
Clasificación:
4.0

I initially was upset with everything until I spoke with someone from the Del city store I believe the manager the next morning he explained everything very clearly got all of the charge issues fixed before I even called and had everything ready to go for me that morning

DEAN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIA F. 
Clasificación:
3.0

El cliente no dejó un comentario.

JUAN L. 
Clasificación:
3.0

Have the dolly's in stock that we requested.

RYAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LLOYD S. 
Clasificación:
5.0

Nothing. Was great

DENNIS JAMES C. 
Clasificación:
3.0

Very disappointed! Had hitch installed seems well done however price quoted & price paid was $85.07 . Originally quoted at $341.41 & was charged $426.48 . When questioning the manager about this discrepancy he said I will make it right the next time you come in. I said how come there's so much of a difference? His reply is it took him so many hours to install the hitch and my reply as well if you would work on my hitch and not wait on several other customers it wouldn't have taken as long !

CURTIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK H. 
Clasificación:
5.0

Especially during this pandemic offer a few sanitizing wipes to wipe the steering wheel and spray lightly the seat (with a disenfectant product. The outside open bay where boxes and items were placed had not been swept out. Little dried mud. Not awfulâ€"- bit not swept cleaned from previous customer use. The guy begins the desk very courteous. Explained the contract to me thoroughly. Offered the $10 CDW fee since I had not checked that in the event something COULD HAPPEN. Suggested this because if there had been a problem / calamity this fee would save the client â€"-MEâ€" from excessive financial involvement for a very nominal fee. I also noticed employee clean uniform and clean shaven / appearance very presentable for the job . AND HE HAD ON HIS MASK 😷 !!

RITA C. 
Clasificación:
5.0

Yes, very friendly and professionally treated - can not even think of anything negative, processing my reservation, pick and drop off - no issues at all - smooth

JAMES C. 
Clasificación:
3.0

El cliente no dejó un comentario.

HARVEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULA H. 
Clasificación:
5.0

Ditto! Ditto!

ROSALYN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Volver
arriba