Staff was rude.Jaden F.
Customer Reviews for U-Haul of Del City
Del City, OK 73115
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SHANE M.
Was surprised that I wasn't able to leave the truck I rented at my destination - i've never heard of a U-haul truck being a "Local " truck and has to be brought back - so i drove an empty truck back and paid for more miles do to this , so I'm not happyWILLIAM A.
Customer did not leave a comment.Jorge G.
Customer did not leave a comment.JACQUETTA B.
Helpful and very pleasant to interact with. Made the process very easyALEX J. | First Impressions
Customer did not leave a comment.DUSTIN P.
Simple and easy!!JACKIE W.
I have to tell you that the people who work here were very nice. I accidently left my keys when I took the truck and they were waiting when I came back. Both men were friendly and accommodating. I really can't think of anything to improve except maybe a military discount since it is so close to a military basel.KATHLEEN R.
Nothing to improve Will(GM) was very helpful the best customer service ever I will definitely come back and refer others to his storeRUDY GALLARDO O.
Well truck drove smoothly but it took the truck a long time to turn on, I thought that that changing gear stick was a lil hard to move but other than that the lady who helped me was GREAT & very sweet, went out of her way from behind the counter to be helpful, need more people like that in this world!XIOMARA G.
Customer did not leave a comment.SHANESE N.
My bank card was charged $115.00 instead of the $100.00 . I understand the $100.00 being charged upfront as a hold HOWEVER, the contract provide by the representative states $100.00 which leaves $15.00 unaccounted for. When asked she was unable to provide an explanation. I have my bank records that shows UHAUL made the charge. I understand it's only $15.00 difference however the documentation provided by UHAUL is false information.Rachel H.
i had reserved u haul when it was time to pick it up it was not there. they wanted to put me in the next size for more money so I ask about the truck got it but why encourge to reserve if it is not available.Joyce G.
I would change nothing! The lady up front was so nice, she definitely made it a great experience! Would definitely recommend this location!Joshua H.
Customer did not leave a comment.ERNIE P.
it all goodVERNARD F.
Customer did not leave a comment.JEFFREY R.
Don't rent a truck out that's been a wreck where the door won't open enough to let a person in the passenger seatJoshua K.
Worst truck I have ever driven. The driver's side mirror was loose and kept blowing down. I had to keep pushing it back up so I could see. Very dangerous to do while driving. The steering column was broken and electrical component was hanging out of the dash. The truck wasn't full of fuel when I picked it up and I didn't get a credit for bringing it back with more fuel than I started with. It was the junkiest truck I have ever seen or driven. On top of all that the customer service was just as bad!BILLY R.
Excellent service.JAMES W.
The app gave me a hard time checking in and checking out. I tried to upload pictures at pick up but the link expired and there were obvious differences between the photos for checking and what the truck actually looked like. The app crashed three times while trying to check out. And the starting mileage was recorded wrong. When I brought the U-Haul back, the app wouldn't take the actual mileage on the truck because it was lower than what was in the system.Jonathan L.
That general manager was great. Perfect experience, and I'm really hard to please. Thanks!!!Lance W.
Customer did not leave a comment.RHONDA D.
Customer did not leave a comment.William S.
Customer did not leave a comment.Gabriel A.
Customer did not leave a comment.Clover G.
The gentleman that helped us last Saturday was great, cheerful, & informative. Best experience we've had with Uhaul in the 2 decades we've been using Uhaul!ERIC B.
Customer did not leave a comment.MARCIA L.
Very friendly, would definitely recommendJONATHAN P.
Very nice and knowledgeable people!!! Not like San Antonio!Tom S.
Customer did not leave a comment.JESSIE H.
Have the right size truck available so you don't have to pay more.JESSE H.
I'm not happy with the amount charged to the card! I did keep it overnight instead of the 6 hrs I said originally. My receipt shows $89 in additional fees! What were the additional fees? It said $20 and $20 for additional time. That van was clean and full of gas when I dropped it off. There was nothing that needed done. So why do you advertise 19.95 and then charge an arm and a leg just to use it for one night and you just put it right back out on the lot. I will never rent from you again it's not the location it's the company!!Denise P.
Hands down I ONLY come to this location for my needs. Always friendly and always emphasize the beyond in above and beyond for a customer.DAVID M.
Customer did not leave a comment.Marconi G.
Great service, great attention to detail. Thank youJANICE LEA C.
Customer did not leave a comment.BRADY H.
Customer did not leave a comment.Greg P.
After having my rental switched to Del City location, understandable since I knew the previous location stated the length I wanted was not promised, I had the absolute worst customer service by the technician at the Uhual on Sunnylane road. I first arrived and said I was here to pick up and had already filled out the profile before hand online where the employee then proceeded to act like I was the biggest inconvenience of her day. She asked for my information and told me that I had signed up for the 24/7 pickup option to which I agreed and that the person I talked with on the phone said I could also come in for help if they were openâ€¦.which they obviously were. She then priced to say â€œWeeeell I can't help you I don't know how that worksâ€ and pulled out her phone to start playing Plants vs. Zombies. I sat there wondering what I was supposed to do until she finally got annoyed I was taking up space in the store and said â€œaren't you gonna go outside and get your truckâ€. Now having the tiniest bit of guidance I wondered around the outside of the building until I finally found the lock box. I was not able to get the code sent to me for an unknown reason and even after pleading for help several time the employee kept saying well I'm not in charge of that I can't help. FINALLY she agreed to call someone and after CALLING HER OWN STORE/PHONE several time she realized she needed to call someone else. Eventually someone on the phone informs her that she is indeed an employee that has the ability to do her job to which she goes â€œOhhhhhhh I didn't know the employee can open the box's to get the keysâ€ â€¦. Like the employees hadn't been the ones to do so! Overall worst experience ever and made so much worst by a snarky unhelpful employee the weekend of July 24, 2021COLE M.
Customer did not leave a comment.SAMUEL C.
Customer did not leave a comment.SAMMY T.
Customer did not leave a comment.CHRISTOPHER T.
Hard to get in and out of location due to having to turn around in yard. The trailer lock didn't want to open and the unit was dirty when we picked it up.DAVID C.
Customer did not leave a comment.MELVIN H.
The guy working there was helpful and friendly.Steven B.
Make sure to put the option to take the truck to a location closer to the destination of the move instead of having to take it 35 miles back and costing the customer more wasted money they should not have had to payKYLE R.
Dont go to 6027 s high bad service thereDENNIS J.
Your website changed my pickup point without my approval so I showed up at the site I chose and they didn't have my order.ERMITT B.
We had a fairly significant weight when we arrived because there were people checking to see if vehicles were available and the process was fairly slow as they were helping them look at all other locations. That's a very helpful service but for the people who did that themselves online and reserved a truck for a particular time, it would be nice if there was someone to check them in quickly and get them going.NANCY N.
Customer did not leave a comment.KEAST N.
Better Communication of drop off location. I got charged $67 more for dropping dolly off where told to drop it off at.CASEY A.
Customer did not leave a comment.OTIS M. | First Impressions
Please call me 405-757-8367JERRY F.
Customer did not leave a comment.CARRIE K.
Customer did not leave a comment.WALTER R.
Will Hester Jr, General Mgr of Del City store, is knowledgeable and is always very pleasant to work with. The phone is usually answered with minimum wait time. However, I cannot say the same of the Midwest City store on 29th street. I have been on hold as long as 45 minutes. At one point I gave up and drove to the store where I saw about a dozen people in UHaul shirts walking around, but none of them offered to help four customers waiting in line. Finally, someone came in from the lot to take care of us. The people I've dealt with there are nice, but I will not return because they don't answer the phone and you can't leave a message; basically, poor customer service.LU M.
Very professional staff. Will is amazing!WILLIAM G.
Customer did not leave a comment.KATHY G.
Customer did not leave a comment.RICKEY K.
Customer did not leave a comment.AFFRICA M.
Customer did not leave a comment.Gregory W.
Customer did not leave a comment.BARBARA B.
Customer did not leave a comment.CEZELLE W.
Customer did not leave a comment.CARMEN A.
Customer did not leave a comment.D M.
Customer did not leave a comment.LUIS S.
Let us drop off at any destination same priceJAMES G.
Customer did not leave a comment.aleisha G.
Customer did not leave a comment.aleisha G.
Think I'm still owed money back from the depositSEAN W.
All was greatCARMEN A.
Customer did not leave a comment.JONELLE W.
Customer did not leave a comment.Helena C.
Customer did not leave a comment.LINDA S.
I was charged for the Dolly that we did not use nor was I asked if we used it when checking out. It was unbolted from the wall when I received the truck and that is how I left it. In fact it was in my way.WILLIAM W.
Customer did not leave a comment.MUREL H.
Wow ! First ever in 15 years of using uhaul that I ever got rented a truck that was falling apart , abs light on , check engine light on , oil light on and truck shook me so at 45 miles per hour I need to see a dr for my back ... now let's get to the not so friendly staff more worried about there kfc then helping a customer ! Watch this place also for the gas gage they told me it had 7/8 of a tank and was barely to a 1/4 tank ... and the. They advise you that if you don't put the gas where it belongs they will charge you 4.25 per gallon except they try to tell you truck has more gas than it does .... over all this location is horrible and should be closed down ! Neither one of the employees there were very polite or helpful . Will never use this location again and there trucks is unsafe for the road and they knew it ! They knew all the lights were on and the truck shook horribly at 45 mph !RENEE M.
Customer did not leave a comment.ANN G.
Customer did not leave a comment.BRIDGET S.
Customer did not leave a comment.ANGELA P.
Need to hire employees who have good customer service and are attentive to work at hand. Training on how online reservations are completed is needed. Very unhelpful staff members while visiting store. Asked to rent a vehicle and staff responded that the vehicle was already reserved. However, checking online shows vehicle is available and present in parking lot. I completed online reservation in order to rent vehicle and during the check out process encountered multiple errors. Barcode was not present on store. System would not proceed from additional individual information section. Staff had to complete checkout. Recommend information technology section reviews system throughly. Bottom line hire individuals who care enough to at least be professional and competent enough to do the easy job. Also no employees were wearing masks despite the mask required sign taped to the front door due to COVID mandates.FRANKLIN A.
Customer did not leave a comment.Kristi F.
Customer did not leave a comment.Mary P.
It was a good experience. Nothing negative to sayRicky D.
Customer did not leave a comment.SARA ELIZABETH L.
Better ServiceDEYSI A.
Customer did not leave a comment.Gerald L.
I only drove about 20-30 miles max and was charged for 60 . I'm very bummed out I was overchargedTYESHA G.
Good staff, they take care of business.Joseph B.
Customer did not leave a comment.Godfrey F.
I initially was upset with everything until I spoke with someone from the Del city store I believe the manager the next morning he explained everything very clearly got all of the charge issues fixed before I even called and had everything ready to go for me that morningDEAN P.
Customer did not leave a comment.MARIA F.
Customer did not leave a comment.JUAN L.
Have the dolly's in stock that we requested.RYAN R.
Customer did not leave a comment.AMBER B.
Customer did not leave a comment.ROBERT P.
Customer did not leave a comment.STEPHANIE T.
Customer did not leave a comment.LLOYD S.
Nothing. Was greatDENNIS JAMES C.
Very disappointed! Had hitch installed seems well done however price quoted & price paid was $85.07 . Originally quoted at $341.41 & was charged $426.48 . When questioning the manager about this discrepancy he said I will make it right the next time you come in. I said how come there's so much of a difference? His reply is it took him so many hours to install the hitch and my reply as well if you would work on my hitch and not wait on several other customers it wouldn't have taken as long !CURTIS S.
Customer did not leave a comment.MARK H.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!