Comentarios del cliente para U-Haul of Crum Lynne

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul of Crum Lynne

Grado total:

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glenn w. en

Grado:

Rental was easy as pie !!!

Bryan E. en

Grado:

El cliente no dejó un comentario.

Mitchell C. en

Grado:

TYPICAL U-HAUL EXPERIENCE FOR ME: KNOWLEDGEABLE, FRIENDLY HELP. OBVIOUSLY WELL-MAINTAINED VEHICLE. COULDN'T ASK FOR MORE.

Edward D. en

Grado:

Amore was terrific; a complete assat to the U-Haul organization.

OWEN M. en

Grado:

El cliente no dejó un comentario.

Ralph P. en

Grado:

Great people, friendly service.

Robert A. en

Grado:

El cliente no dejó un comentario.

Matt L. en

Grado:

El cliente no dejó un comentario.

Eileen B. en

Grado:

I’ve rented from this location several times and it has always been a simple, smooth process. You can’t beat the prices; when I bought from Home Depot and was going to rent a truck to get my items home they wanted 3 times the price for several hours compared to what U-Haul charged for up to a whole day!!!

Drew S. en

Grado:

El cliente no dejó un comentario.

Felix M. en

Grado:

As always pleasant place to conduct business

bob a. en

Grado:

The location was great and as helpful as they could be but I am a corporate customer and the service by corporate was the worst service I have ever had called 11 time and were hung up on every time without even saying a work to the office

Anthony Y. en

Grado:

Check vehicles and trailers before renting them back out. Make sure staff is trained and knowledgeable. Waited in line for over an hour then once we found the trailer the lights were not completely working when the employee blamed my truck for the lights not working only to find out the wiring in the trailer was not connected. Absolutely horrible service.

Lisa L. en

Grado:

Check to ensure that all headlights and brake lights are working with the customer prior to the customer departing the lot with vehicle.

Jessica C. en

Grado:

Only 1 employee working had to do everything and because of this the wait time was over an hour to get the trailer which in return are into our time. Overall the gentleman who was working was nice as can be but he needs more help. Will never rent from U-Haul again after this encounter.

Ronald P. en

Grado:

drop off box was a little confusing but finally figured it out

Kim A. en

Grado:

Keep up the good work.

Ryan D. en

Grado:

Ensure all trailer lights operate. Tag lights were shorted together and set my car on fire. And you also charged me for the day lost due to your faulty equipment. You will be hearing from me again in regards to compensation for damages incurred.

Chuping M. en

Grado:

This location is very clean. General manager Amara is very polite and took great effort to install my Honda Crv Hitch. This is the best experience I have had with U-Haul. Five star again.

Francis C. en

Grado:

nice customer service website says hours 9-9, not 7am

Amber M. en

Grado:

El cliente no dejó un comentario.

guillermo r. en

Grado:

He was slow didn’t know what he was doing

David E. en

Grado:

They don't keep cash in the building g for change if you wanna buy stuff. Very bad business practice

Michelle C. en

Grado:

Amare is an incredible guy. He was very busy, but took the time to help every customer. He is an asset to your company.

Greg K. en

Grado:

El cliente no dejó un comentario.

Jennifer M. en

Grado:

El cliente no dejó un comentario.

Dennis K. en

Grado:

The parking area is much too small to handle the increased # of vehicles parked at this location. I had great difficulty returning my trailer, having to pull across oncoming traffic lanes to back in to the lot. This situation can be very dangerous.

dornen c. en

Grado:

Smile more. Lol. No they was great.tku.

YVES MARC G. en

Grado:

El cliente no dejó un comentario.

anthony J. en

Grado:

El cliente no dejó un comentario.

Mary T. en

Grado:

El cliente no dejó un comentario.

Francis F. en

Grado:

I reserved a truck and trailer online. When I arrived they told me I had to go to a second location to pick up the trailer. I also had to spend more money than I was quoted. I asked if I could just return the trailer to the same place I was taking the truck (since my car was parked there) and they told me no. Wasted a lot of my time in the morning and didn't do much to help me. The afternoon guys were much more helpful.

Stephanie S. en

Grado:

Overall EXCELLENT experience despite the truck not being very clean,

Jeffrey P. en

Grado:

I went in person to make a reservation. When I picked up the vehicle, the person told me it was only for 8 hours. I told him that's not what I wanted and the clerk told me that he would change it and I had to have it back by the pickup time. That was ok. I return the truck today and a different clerk is talking the 8 hours again and is trying to overcharge me. Communication is so horrible with UHaul. Stuff is never what it seems or as its present.

Hampton M. en

Grado:

Would not honor reservation. Did help make other choice but did not note account about free days promised to off set cost due to them not honoring reservation. It ended up costing extra days fees and late fees. They did not put the miles down I said it would so it cost me extra miles. Like u-haul but this trip was bad due to them not wanting to honor reservation.

John S. en

Grado:

The Bozo working there when I dropped off the van gave me a hard time about being 30 minutes late. I was a regular customer. I believe they lost my business.

Francis E. en

Grado:

El cliente no dejó un comentario.

elroy h. en

Grado:

Lower the cost as I’m a loyal customer.

Jorge C. en

Grado:

El cliente no dejó un comentario.

Michael G. en

Grado:

The van was a different model than my previous two rentals. The driver's seat was uncomfortable, and not adjustable. The fuel mpg was noticebly lower than the previous rentals, especially on my return trip in the EMPTY van. Also, the step-down fender in the rear is too-flexible, so renters should be careful when stepping on it. Renters should also be warned not to step on it as well. I will return to rent from this location in the future.

James M. en

Grado:

I was disappointed with the way the electronic checking steers you to safe move without a discussion of cost. I would not have selected.

Ray M. en

Grado:

Returning my truck was very problematic. The UHaul Equipment Contract clearly lists the "Drop Off Address" (800 Chester Pike Prospect Park, PA 19076 610-461-8818) However, that address is a McDonalds. There is not a UHaul near that address. Nor was I able to reach anyone at the number listed. After an exceptionally long wait on hold with UHaul's main 800 number, I told the operator I would be bringing the truck back to a location a few miles away, that was back in the direction of home for me, and that I hoped there would not be any issues resulting from that. I also hope there were no additional charges to my card based on miles or gas that was wasted trying to find a location that did not exist. Despite the additional driving around, I believe the gas was still correct and I was hopefully no more than 10-20 miles over the alleged distance between the two locations. I am taking the time to write this to ensure the existence of that location is corrected in the system and no one else has to endure the frustration I did.

Jingjing J. en

Grado:

The check-in wait time is long, due to only one person is working in the office and several people renting at the same time. Return is very fast.

Robert H. en

Grado:

The gentleman who took care of us was truly a man of integrity.He was courteous and friendly.However,I believe there should be another employee helping him out.

Bradley M. en

Grado:

El cliente no dejó un comentario.

DONNA B. en

Grado:

Nothing

Robert A. en

Grado:

El cliente no dejó un comentario.

Brian E. en

Grado:

El cliente no dejó un comentario.

Matthew O. en

Grado:

El cliente no dejó un comentario.

Marie H. en

Grado:

El cliente no dejó un comentario.

ERGIN H. en

Grado:

1 person and 19 people in line. And billion dollars company. S l Stan in line over an HR to get my rental and counter person slow is can be and answers phone tells customers hold on 5 mins and they keep calling back they been holding on 30 mins.. shame on you multi million dollars company uhaul.and l find out that trailer l rental was in town only. I could not return where l move in to.l called customer service transfer to manager and answer machine answers. This is a rediculous embarrassing poorly running business . Shame on you. Sincerely.ergin hazirci

abu k. en

Grado:

El cliente no dejó un comentario.

Ed W. en

Grado:

More staff

Christina H. en

Grado:

I had a reservation for 10:30am to pick up a rental truck. Even though I did the online check in, I waited in line for over an hour!!!

Drew S. en

Grado:

El cliente no dejó un comentario.

michael p. en

Grado:

This is the 6th truck I've rented from the U-Haul of Crum Lynn and every time it is a pleasant, friendly experience. The people operating this facility are first rate!

michael p. en

Grado:

Don't change a thing. Great people, friendly and very helpful.

mill h. en

Grado:

Asamala, who assisted me was very kind and knowledgeable. A real asset to U-Haul

john f. en

Grado:

El cliente no dejó un comentario.

Kirk L. en

Grado:

It took almost an hour to pickup the truck. The person at the front said they needed to check in the truck before releasing it to me, and the system was acting terribly slow. Other than that, no issues.

kevin h. en

Grado:

Amara Dore was very professional, courteous, and helpful.

michael p. en

Grado:

El cliente no dejó un comentario.

David A. en

Grado:

El cliente no dejó un comentario.

Jasmine A. en

Grado:

You shouldn’t charge a100 holding fee and I locked the key in the truck they expect me to pay 100 to get it unlocked, the location should have more than one key

Richard W. en

Grado:

Hire some help, the place seems to be a one man operation. The Man was very polite and efficient however, If there were more than two customers in the store it would have taken too long. The other thing I would recommend is lower the price Rental + insurance + mileage & Gas = too high price.

Michael G. en

Grado:

Synchronize the link between the online information and the information utilized by the local site.

Myra B. en

Grado:

Additional help. There was only one attendant and he was great but he could have used some help. Many people waiting to drop off or pick up.

Danielle V. en

Grado:

There are so many hidden fees after I rent a vehicle. Rental starts at $19.95, and then sky rockets to $51.00 after the rental fees. You guys need to stop with The hidden fees.

William M. en

Grado:

El cliente no dejó un comentario.

Bertram R. en

Grado:

nice gentleman knows what he is doing THANK YOU MUCH Bertr Russell

Gregory R. en

Grado:

El cliente no dejó un comentario.

Cecilia E. en

Grado:

We had a very pleasant experience with this company.

Alexi C. en

Grado:

El cliente no dejó un comentario.

Emily G. en

Grado:

El cliente no dejó un comentario.

ROBERT S. en

Grado:

Notta !

allen O. en

Grado:

El cliente no dejó un comentario.

Brian C. en

Grado:

Everything was great. Only critique is that the attendant let me drive off the lot without loading my pre ordered furniture and appliance dolly. I quickly realized this and turned around and got them myself.

Walk T. en

Grado:

El cliente no dejó un comentario.

cheryl t. en

Grado:

El cliente no dejó un comentario.

dempsey b. en

Grado:

I drove 2.8 miles, put 1 gallon of gas in the vehicle. Was charged 31.88 for a EZ fuel charge. ABSOLUTE SCAM ARTISTS. I will never rent from U-Haul ever again.

COLIN S. en

Grado:

Great experience with a staff, very knowledgeable and helpful, highly recommended to anyone for either moving services or For contractors to complete jobs.

christie l. en

Grado:

Made my reservation a week before and show up that day and the size truck I reserved was not available so I had to go smaller. I didn’t get a sorry or let me see what I can do just gave me the smaller truck.

ROBERT B. en

Grado:

El cliente no dejó un comentario.

Suzanne Q. en

Grado:

This location is always top notch. The staff is friendly and efficient. The vehicle supply is always well stocked and the facility itself is very clean and well organized. I am always extremely pleased with my experiences at this location.

Joseph O. en

Grado:

El cliente no dejó un comentario.

Jim G. en

Grado:

I could not be more impressed with Amara Dore. Mr. Dore's professionalism, attention to detail, work ethic and courteousness were outstanding! Mr. Dore is responsible for the entire operation and is clearly headed for great things in the UHaul business!

Helge H. en

Grado:

Great 9-foot cargo van. Very clean and in great shape. Love the all online processing - easy!

katrina W. en

Grado:

Slow and they charged two different charges on my card and didn’t refund me the correct amounts

Kenneth P. en

Grado:

El cliente no dejó un comentario.

Mikey M. en

Grado:

i used the mobile app and it worked perfectly. from reserved all the way too drop off. highly recommend.

Raymond G. en

Grado:

El cliente no dejó un comentario.

JEROME P. en

Grado:

El cliente no dejó un comentario.

Paul F. en

Grado:

Convenient.

ERIC B. en

Grado:

add a second person to the staff. i had to wait a while since there was a line ahead of me and only one person to do the work.

Dave S. en

Grado:

El cliente no dejó un comentario.

Frederick R. en

Grado:

Second bad experience in a month. I was improperly charged extra for fuel last time. This time I dropped off the truck a day before the contract due date at 9:15 am, but received a receipt saying it was checked in at 2:29 pm and including an extra one day charge. I’ve now been on hold for about 30 minutes trying to resolve it.

Michael H. en

Grado:

I have rented various equipment from Uhaul for years and this was by far the worst rental equipment ever rented. The truck had so much play in the steering that it was difficult to keep in a lane on the road. The hood did not have a working primary latch so it bounced during the trip. This equipment should not have been in service. Staff was friendly both when I picked up equipment and when I returned it. I was happy that I only had to drive this piece of junk 40 miles!

CAROLYN B. en

Grado:

El cliente no dejó un comentario.

Kenneth L. en

Grado:

I had reserved the tow dolly over the phone. For 45minutes the gentleman at the location had to keep reentering my vehicle information over and over telling me that something was wrong. Finally he tried entering a different dolly and it worked.

Robert B. en

Grado:

Fix express check in so it doesn’t put blankets and tape on my bill.

Rose G. en

Grado:

El cliente no dejó un comentario.

David J M. en

Grado:

El cliente no dejó un comentario.

Raymond L. en

Grado:

El cliente no dejó un comentario.

JEROME P. en

Grado:

El cliente no dejó un comentario.

Timothy R. en

Grado:

Did not leave the lot until nearly 1/2 hour past my reserved pick-up time because there was only one attendant on duty and he was seeing to something out in the lot.

Dominic S. en

Grado:

Omar is always able to assist in our needs. We rent several times a month sometime several times a week. He is always friendly personable and helpful. You have a great employee with Omar and his new team member who's name I dont know yet. Great work guys Thanks as always!

Tara T. en

Grado:

El cliente no dejó un comentario.

Nicholas V. en

Grado:

El cliente no dejó un comentario.

baker b. en

Grado:

Air-out the vehicle if the previous customer smoked in the vehicle.

maxine c. en

Grado:

El cliente no dejó un comentario.

Steve R. en

Grado:

Wish the trucks had a USB port to plug into instead of just cigarette lighter type 12 volts. Things were kind of discombobulated and disorganized when I get there. Took a long time to get checked out and there was only one person from me. They couldn't find my truck and had to give me another one. I could go on with a bunch of stuff it was kind of goofy but the truck ran fine it was clean and relatively new. Might have just caught the guy on a bad day

Stacy D. en

Grado:

We were double charged for the truck and dolly.

Terry H. en

Grado:

Explanation in better detail. Overpriced and I was quoted one price and charged something totally different. Was told by manager I would be reimbursed for $3.76 but have yet to see it.

james m. en

Grado:

I didn't have an issue with the location, but when I called to schedule my order on the phone the first person I talked to was not very knowledgeable. They also somehow canceled my order without my knowledge and when I called the day of pickup to confirm I had to submit my order all over again.

Rodney B. en

Grado:

There was a problem booking the rental with the mobile app but the manager at the site was very patient and was very helpful in completing the process for me even when his system was down.

Denise D. en

Grado:

Toll citations unbelievable especially when they were PAID and 2nd and major issue is we went under the mileage we purchased by 20 miles give or take a mile, a mile not 2 or 3 and NEVER RECEIVED A CREDIT ON MILEAGE NOT USED. (Yet I made sure that the so called toll violation was paid within 15 minutes of receiving the email) Would love MY CREDIT BACK FROM MILEAGE NOT USED. Would be nice..... Denise

devon b. en

Grado:

El cliente no dejó un comentario.

CHRIS O. en

Grado:

El cliente no dejó un comentario.

andrew s. en

Grado:

I’m not sure why I was charged $6 after the truck was returned.

Kenneth L. en

Grado:

When I left it was snowing and slushy. There was no windshield washer fluid in the truck at all. I feel that the truck should have been filled with fuel.

Robert C. en

Grado:

El cliente no dejó un comentario.

Lisa K. en

Grado:

Long lines when dropping off truck and not enough employees to help. They also charged me incorrectly and needed to submit a refund which also took a very long time.

Kenneth F. en

Grado:

El cliente no dejó un comentario.

Denise W. en

Grado:

El cliente no dejó un comentario.

Mattew L. en

Grado:

Nothing the manager was awesome

WYNITTA C. en

Grado:

El cliente no dejó un comentario.

edward s. en

Grado:

El cliente no dejó un comentario.