Customer Reviews for U-Haul of Coralville

8289 comentarios

2601 2nd St   Coralville, IA 52241
(@ Coral Ridge Mall)

(319) 338-2021

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(319) 338-2021

2601 2nd St
Coralville, IA 52241
(@ Coral Ridge Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Ruben B. 
Rating:
5.0

Customer did not leave a comment.

Sardar K. 
Rating:
5.0

Thank You for great custoner service!

RAUDAH K. 
Rating:
4.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Staff was well informed, efficient and professional

ALVIN T. 
Rating:
5.0

Everything went very well - no complaints!

Alvin T. 
Rating:
5.0

Great customer service !

Shawn J. 
Rating:
5.0

Customer did not leave a comment.

Shihong L. 
Rating:
5.0

Very fast check-in and returns.

David R. 
Rating:
5.0

Customer did not leave a comment.

YUCONG M. 
Rating:
5.0

Pre inspection was helpful and drop-off was fast, smooth and courteous.

Randy F. 
Rating:
5.0

Customer did not leave a comment.

JENNY S. 
Rating:
5.0

Customer did not leave a comment.

Megan H. 
Rating:
3.0

Customer did not leave a comment.

Jill C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
4.0

Customer did not leave a comment.

Mohammad A. 
Rating:
5.0

More equipment availability during peak times of year.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

CAROL L. 
Rating:
5.0

Customer did not leave a comment.

Veronica H. 
Rating:
5.0

Rented a trailer to move boxes, and worked great. Super easy check in and out!

KRISTINE R. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

I haul sent me an email indicating another location was my pick up spot. It delayed my move. The Coralville location accommodated me well.

Thomas N. 
Rating:
5.0

Customer did not leave a comment.

Gordon C. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Outstanding service at the drop off.

MARK W. 
Rating:
5.0

Great service had a line of customers and got in and out quickly.

JEREMY F. 
Rating:
4.0

The staff that were there when I checked out the truck were incredibly patient with the crowds. They had brought in additional staff to deal with what they knew would be a busy time, which I appreciated since mobile checkout wouldn't work. The employee said his machine was slow and thought it was the internet. I checked in Ok, but I used Safari instead of Chrome. If that's the issue, it would be good to make it really clear to use Safari. Also, when the reservation representative originally called me, she said we'd get the 17-foot truck for the 15-foot price ($29.95), but I was charged $39.95. I didn't argue when I turned the truck in because I just wanted to go home and go to bed. We dropped the truck off the night before instead of our 11 am time, so I feel like that was of significant value to you.

Ed H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

KRISTI M. 
Rating:
1.0

When you change the location of drop off It would Be nice to inform the person. I picked A location that was close to me and then you changed to a location that was a half hour from me. I tried to contact someone for help I was Redirected to the same place multiple times only to be on hold for an hour and then hung up on and then on hold again for another hour just to not be talk to anyone. I called Multiple people and not one of your employees had any information which makes me think no one does their job. You have terrible customer service and to not inform of changing to my reservation is absolutely unacceptable. I will make sure to let everyone know how the service was using your company.

OLIVIA K. 
Rating:
5.0

Customer did not leave a comment.

BRIAN F. 
Rating:
5.0

I didn't know to take pictures when dropping off the equipment. I found that out later when I read a text I'd gotten and had to go back to the uhaul location since it required location services on my phone to be there. If I didn't do these things I would be charged $20!!! Not cool. At least give a person a heads up when renting the truck.

Cassie C. 
Rating:
1.0

The online pickup process doesnt work, wasted an hour on the app and the in person check in was slow resulting in less time for the truck to move our things.

Anshuman S. 
Rating:
5.0

Customer did not leave a comment.

JASON F. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE R. 
Rating:
5.0

Customer did not leave a comment.

DONNA M. 
Rating:
5.0

Customer did not leave a comment.

Jodi K. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

I used the remote check in process. It was smooth, easy and when I walked into the store for the last step of picking up the truck key, an associate approached me at the back of the line and handed it to me! No waiting!

Jennifer E. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

All the service was excellent! Thank you

BEATRIZ G. 
Rating:
4.0

Customer did not leave a comment.

JACOB S. 
Rating:
1.0

When you have a reservation, they tell you they won't honor it. Not a good business practice.

DEBORAH P. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

Good service and no surprises; the vehicle was ready to go and there were no unexpected charges.

MARK C. 
Rating:
4.0

Customer did not leave a comment.

Paige D. 
Rating:
1.0

The guy behind the counter was extremely rude. We politely said we didn't need a 26 foot truck. “The is the only one we have left. It's either the 26 foot truck or nothing”. That is an exact quote. Never go back.

Catherine B. 
Rating:
5.0

The location explained the hidden extra charges, which were surprising, but nonetheless, they were quick and nice.

James S. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
2.0

Wasn't able to rent until after 5 and when I returned the truck the lot was blocked off by like 20 empty trucks that had been returned and I had to leave mine in the street. Overall a rough experience as it also took like 10 minutes to get approved to get my key.

Ethan P. 
Rating:
3.0

My comments relate to corporate U Haul not a particular location. I reserved 6-8 weeks in advanced with a preferred pick up location. Instead of my preferred location I was sent to the middle of no where, to only find out the equipment was double booked and already rented out. I am then sent another 50 miles out of my way to get the equipment. Disorganized and horrible customer service on the part of corporate not the locations. I will not be using U Haul for future needs.

Ardean S. 
Rating:
5.0

Very helpful. Assisted with a wiring issue in a very timely manner that ensure the trailer operated safely. Quickly determined the issue was isolated to the connection to the car battery where the trailer tail light wiring had become disconnected. Fixed it in under a minute and we were on our way.

RICK L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

CORY B. 
Rating:
5.0

Confusion on the return time. I signed up on-line and said I wanted the rental for 10 hours. I then got a call that said the truck was due back at 1 p.m. for another rental. I could not return the truck at that time because it was full and still being used. That was the only issue. Great service from the folks at the Coralville location.

Michael C. 
Rating:
3.0

I was overcharged by $75.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

DAQUAN T. 
Rating:
5.0

Customer did not leave a comment.

BOB S. 
Rating:
5.0

Customer did not leave a comment.

Diana G. 
Rating:
5.0

Customer did not leave a comment.

SCOTT D. 
Rating:
5.0

Great service

MARK U. 
Rating:
5.0

The van I rented was clean but it smelt bad. It smelt like rotten fish. Otherwise I had no issues with the staff or the facility.

MILIND P. 
Rating:
4.0

Friendly and helpful staff

DYLAN G. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
5.0

You all has two things that I love fast and efficient kudos to the Coralville staff

THERESA M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
2.0

It took an hour for them to locate my Ubox. At first, they insisted that the Ubox was not at that location and that I confused it with another. I pulled up the contract and showed them and they still couldn't locate it. After an hour of searching, they found it, then made me wait another twenty minutes at the back of the line to complete a truck rental. It was inefficient and a waste of my time.

Tyler M. 
Rating:
3.0

It was really a mess! Not knowing if we were getting a trailer or not! We reserved it but was told we may get here to pickup and have nothing! Very unreliable! No updates! Craziest stuff ever!😞👎

Kristopher H. 
Rating:
5.0

Check out after hours very awkward, especially for someone who is not so computer savvy. Otherwise very happy with equipment. Thank you.

PATRICIA B. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Good experience.

John E. 
Rating:
4.0

Only bad part was making the reservation. I had questions but got routed to the national center and was on hold for 50 MINUTES waiting for an agent. Otherwise it was absolutely great.

MICHAEL U. 
Rating:
5.0

Customer did not leave a comment.

JOHN I. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Every step was easy and efficient.

lauree C. 
Rating:
5.0

Customer did not leave a comment.

Lauren J. 
Rating:
5.0

Everybody was very friendly and professional. Pickup and return were both very easy

DOUGLAS A. 
Rating:
3.0

Phone customer service was much better than in person

Peter V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
4.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Customer did not leave a comment.

Semone W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES ALAN A. 
Rating:
4.0

The Truck seemed on the end of it's life, but I was never worried. The outside of the building needs a refresh, and so much 1998 pegboard inside!

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Staff was so helpful and made the experience so smoothly. Thank you!

Dana S. 
Rating:
5.0

Fast hookup and returns! Workers are always nice and helpful.

THOMAS C. 
Rating:
5.0

The guy at the counter—I don't remember his first name but his last name was Ash—made really pleasant conversation and was really nice. The woman who checked our vehicle in and gave us the final total was also super professional and helpful!

Ashton D. 
Rating:
2.0

The check engine light was on when I picked up the truck. After looking at it they reset the check engine light they said it's fine and just take the truck. The light was off for 20 miles and came right back on. We ran it like they said and it made it to our destination. The people we turned the truck into said they wouldn't have sent us with the truck. The second thing. We had to let Uhaul in Coralville hook the trailer up for warranty reason. They said when you get to your destination drop off the trailer and unload the car then unload your truck. When we got to our destination they said we can unload the car and leave the trailer because we have to turn it in all at once. What about the warranty? What a fiasco. The truck was beat up. Scratches everywhere rattled and the searing was very lose.

Chad B. 
Rating:
5.0

Was a quick and courteous return of the trailer.

Molly M. 
Rating:
5.0

Customer did not leave a comment.

EDWIN D. 
Rating:
5.0

Customer did not leave a comment.

Rachel J. 
Rating:
1.0

We were given incorrect information when picking up the truck. After explaining to an employee the trip we were taking, we were told the we had unlimited mileage and our trip wouldn't be a problem. After returning the truck we had another $500 charge because of the extra mileage. After spending hours on hold I have gotten nowhere with customer support. They just keep putting notes on my file, then telling me someone will be in touch. After almost a week, nothing has been resolved.

Hannah B. 
No reviews have been submitted for this location.

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