Customer Reviews for U-Haul of Coralville

8,563 comentarios

2601 2nd St   Coralville, IA 52241
(@ Coral Ridge Mall)

(319) 338-2021

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(319) 338-2021

2601 2nd St
Coralville, IA 52241
(@ Coral Ridge Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

MARTIN W. 
Clasificación:
5.0

The guys who tried to help me and my daughter were so incredibly helpful and patient. My daughter's car is lowered, so we couldn't get it up onto the tow attachment without an issue. The 2 guys (I believe one was named Travis but I didn't catch the other ones name), literally tried everything in order to get the car on the tow. Although they were unsuccessful, I appreciated the fact that they patiently attempted everythingâ€"they even stayed past closing time to help us. They ended up refunding me for the tow hitch and I ended up driving the uhaul back to NJ while my daughter drove her car.

Sheena B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rob S. 
Clasificación:
5.0

Great customer service! Really appreciate a smile from people we work with & Gary & Sylvia were wonderful to partner with for our rental.

CHRISTINE A. 
Clasificación:
5.0

None. Everything was wonderful.

JEAN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
5.0

The chain had a hook missing. Instead of replacing the hook, they just bolted it to the frame and i had to MacGyver the safety chains myself. Otherwise it was a seamless and great experience.

MATTHEW M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LINDA M. 
Clasificación:
5.0

Appeared short staffed good staff though

Jay K. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD M. 
Clasificación:
5.0

The driver, Rich, was excellent to work with. He called to confirm that he was dropping the container in the correct location and oriented it properly with ample room to load it. In the rush to pack my family's belongings, I accidentally left my water bottle behind. Rich graciously picked up the water bottle, which was left outside of the container, and delivered it to my home with the container. Superior customer service! I would definitely recommend this location to anyone!

dayna B. 
Clasificación:
4.0

This location is always super busy. People seem rushed and there isn't really time to assess whether things are working well or not.

Tyler S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS M. 
Clasificación:
5.0

A+

SHANE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mindi R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel E. 
Clasificación:
5.0

The drop off location was a seamless and friendly experience. It was much appreciated after the horrible pick up experience.

Wynnona F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danelle W. 
Clasificación:
5.0

great experience

Alex P. 
Clasificación:
5.0

Attentive customer service and quality personnel. All are knowledgeable.

Laura S. 
Clasificación:
5.0

Very professional and super friendly. Would definitely recommend

ELIZABETH L. 
Clasificación:
5.0

It went very well. i can't imagine it could have gone much better.

KOLIN H. 
Clasificación:
3.0

First of all they over charged me. I had the truck from 8:00 to 5:30 and they charged me for two days. They also charged me double for the pads that I rented. I had been gone from U Haul for one hour and got this text. Thank you for choosing U-Haul! Your order number is : 20299192. Your rental is due back in 3 hours at 11:59am CDT. Your drop-off location is U-HAUL OF CORALVILLE located at 2601 2ND ST, CORALVILLE IA. If you are dropping equipment after hours please use your mobile device to verify your equipment return by going to this link: https://www.uhaul.com/Orders/OrderDetail.aspx?resid=20299192&ln=Fritz or you can choose to have us verify it for you the next day for a $20 convenience fee. As if moving isn't stressful enough and they are telling me to return the truck four hours after I rented it!! So I called and they couldn't figure out why I got the text! When I called to dispute my bill(my husband returned the truck) the gentleman said he would refund the daily truck rental and furniture pad fee but didn't know what the tax was on so wouldn't be refunding any tax. Of course the manager wasn't available so I have to call her back tomorrow. Now I wait and wonder if I will really get my money refunded. A very exasperating experience!!

Michael F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica G. 
Clasificación:
5.0

Jill was very friendly and helpful. She got my information as quickly as possible and accompanied me to the traiIer I was renting. She was able to get it properly hooked up quickly and made sure it was safe to use. I had a very positive experience at this location. Big thank you and compliments to Jill!

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

zach B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cletris D. 
Clasificación:
5.0

We rented a Tow Dolly to haul a vehicle one way behind our RV. We were in and ready to roll out of U-Haul in Coralville Iowa in less than 30 minutes! Very efficient, helpful, and friendly staff.

Kim T. 
Clasificación:
5.0

Just what we needed

TAMBRA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra F. 
Clasificación:
4.0

El cliente no dejó un comentario.

CATHY H. 
Clasificación:
3.0

The truck was not clean and the air conditioning did not work!

Craig S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yasmine R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

The vehicle I picked up already had damage to the roof (minor dents) and quick claim stickers, but I'm sure it's all on file already so I was only concerned I might be suspected of further damage caused by the previous driver(s). Otherwise I asked if I could use the GMC over the Transit this time around and it was available so it worked great. The alternator also showed signs of going out (battery voltage gauge kept reading high, then low, indicating a fault. But held out for the entirety of my needs so still good there as well but it could degrade for future customers building to a dead battery.

Francis T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa D. 
Clasificación:
5.0

First time using mobile check-in. If you rent from a place consistently, do both them and you a favor to speed up the process. It worked great for me.

Chris R. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chet W. 
Clasificación:
5.0

U-Haul of Coralville was very efficient and friendly. Three workers met me, (near closing time!) and looked the trailer over, asked a few questions and unhooked it. I was out of there in 5 minutes. I'd rent from them again.

Dwight C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa G. 
Clasificación:
5.0

I did find a razor blade in the back of the truck.

Stephen L. 
Clasificación:
5.0

We interacted with several different employees. They were all friendly and helpful. No complaints here.

CRAIG LOFTUS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul E. 
Clasificación:
3.0

Use real instead of ellevated mileage!

Brian W. 
Clasificación:
5.0

Great quick service. All the gentleman working were so helpful and got us in and out quickly. Made sure we understood all the details in the contract before we took off. Will be using for future moves.

Max M. 
Clasificación:
5.0

Easy to drop off after hours with the Uhaul app!

JUSTIN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY H. 
Clasificación:
1.0

The light didn't work on trailer the guy told me to just take the trailer with lights not working. I told no he did not refund now I have two charges. After I had to drive a 150 miles to get the trailer.

Mike N. 
Clasificación:
4.0

Remind customers that when they are returning the UHaul, to use the link in the text that is sent to them. Do not login to your own account, if you do this you won't be able to upload photos. Always use a link in text before logging in to your account.

JILL K. 
Clasificación:
5.0

Gentleman who helped me upon walking in the door all the way to hooking up my trailer and even when I returned it, unhooking it was very personable, professional, and respectful of our time.

TODD M. 
Clasificación:
5.0

We always have a positive experience at Coralville U-haul!

Bruce W. 
Clasificación:
5.0

Dropped the truck off after-hours. Instructions were easy to follow.

Joshua A. 
Clasificación:
5.0

very efficient and helpful

Steven T. 
Clasificación:
4.0

El cliente no dejó un comentario.

KELLY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua B. 
Clasificación:
5.0

After hours drop off was very helpful

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon A. 
Clasificación:
5.0

When I called to notify I would be late by about an hour, I was only told that I could have much longer to get it returned. No one told me that there was going to be another day rental charge. I understand the need to charge people, but I got the impression if I was just a little late there wouldn't be a charge - but since I agreed for additional time there was!

JOSHUA K. 
Clasificación:
5.0

Made up for the Crap Experience in Mn. Staff here was amazing and so kind.

Chelsea R. 
Clasificación:
5.0

Very easy!

Craig V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra P. 
Clasificación:
5.0

Great service

DONALD S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELANA B. 
Clasificación:
4.0

My experience was good. The staff was professional, curtious, and knowledgeable.

theodore G. 
Clasificación:
5.0

Get some kind of device for your employees to move the big heavy trailers around.

DAVID N. 
Clasificación:
5.0

nothing i can think of

Ronald F. 
Clasificación:
5.0

No suggestions for improvement--have rented from this location several times and every time has been a nice, smooth experience--quality, clean equipment and courteous and prompt service

JAMES G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brody B. 
Clasificación:
5.0

I was disappointed the truck did not have cruise control.

JEFFREY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger W. 
Clasificación:
5.0

The crew at coralville/iowa are the best. Outstanding customer service. Friendly, professional, and knowledgeable. Would recommend every one to rent here.

Gary B. 
Clasificación:
5.0

Great attitude for the employees I dealt with

Paul V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick S. 
Clasificación:
4.0

El cliente no dejó un comentario.

LORENZO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ila S. 
Clasificación:
5.0

I was in and out in 15 min. and the truck was clean and ran perfectly. ¡Gracias!

JEFFREY B. 
Clasificación:
5.0

Had a hitch installed on my Honda. They got it in right away and done while I waited. The only thing was they forgot the hitch pin I ordered which I forgot about until I got home. I will have to call about that. Otherwise very good service for a very busy place.

michele F. 
Clasificación:
5.0

Customer service was great. Really friendly. Nice people.

KEITH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Spencer K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JADA M. 
Clasificación:
5.0

Some of the best service I've had in a long time. They have always been flexible if I needed to extend my rental. In short, AWESOME!!

Jim B. 
No se han enviado comentarios para esta ubicación.

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