U-Haul of Coralville

Clasificación:

5.0

This location was well prepared for my drop-off. An individual greeted me as I pulled up. They had all the information available to them on their iPad and the entire transaction was completed in about 2 minutes with virtually no contact. I have used this location before and they have it figured out. I will continue to use them.

Clasificación:

5.0

Super fast and friendly. The guy working really hustled to get us hooked up and knew exactly what we needed. We were hooked up and towing in 15 min

Clasificación:

5.0

Everything went smoothly

Clasificación:

5.0

Your mobile vehicle checkout sucks big time. Started good. Found my truck, went through the steps, but then the "waiting for approval" icon just kept going. And going. After 5 minutes I went into the store and tell the clerks. One says, "Oh yeah, that takes 15-20 minutes sometimes." They changed it to a manual checkout and had me out in 10 minutes. Would have been half that time if they didn't have to wait on your network so much. You people have some serious technical challenges that need taken care of ASAP.

Clasificación:

5.0

I greatly appreciate the very good service starting with the phone call I made inquiring about the equipment I needed to move a piano, good caring staff when I picked up the trailer, (including the challenge of learning my pickup right light wasn't working properly), & easy return support when I had completed my mission. To improve next customer: keep doing what you are. Gracias.

Clasificación:

5.0

Get rid of that junk trailer and get a new one

Clasificación:

3.0

The wait time in line is very long. The problem seemed to be slow computers. The wait time in coralville is ALWAYS quite long.

Clasificación:

5.0

Excellent customer service!!

Clasificación:

5.0

Gary was excellent. Prepared to get us in a truck right away. Polite and professional. He did a tremendous job. Because of people like Gary, I use U-Haul.

Clasificación:

3.0

There was a 20 minute wait to get the vehicle pulled up.

Clasificación:

5.0

Make sure the padlock is usable!

Clasificación:

5.0

Good CS 👍

Clasificación:

4.0

The experience was great overall- We thought the price was a little high For that short trip — It would be nice if you all just had a one day rental instead of three day minimum but overall the vehicle in the experience was good

Clasificación:

5.0

I had 1300miles to use and 5 days to return the U Haul truck. I returned it in less than 5 days and there was extra miles I haven't used. When this happens, i feel like the customer should get some of their money back because they didn't use all 1300miles and 5 days.

Clasificación:

5.0

Great service

Clasificación:

2.0

This location is the closest to me. It's the only reason I use it. The staff is generally slow and often indifferent .

Clasificación:

5.0

I have used you guys multiple times and each time you have been exceptional! Thank you!!!!

Clasificación:

5.0

The cargo van was kind of dirty, but it's winter in Iowa and probably hard to clean.

Clasificación:

5.0

I was happy with the service.

Clasificación:

5.0

I only needed a car dolly for one day one way rental but after looking at the ticket I was charged a two day rental. Not sure why? Both locations were great to work with other than the overcharge.

Clasificación:

5.0

Nada

Clasificación:

2.0

The service guy who helped was not wearing a mask in the middle of the pandemic. He charged an extra $58 without being able to see an invoice and did not receive until the next day. Was not told I'd be charged an extra $54 for being 2.5 hours beyond the drop off time. I was not given a specific drop off time in my confirmation email, so I didn't know I needed back by a certain time. Had to stand in the pouring rain while the truck was being checked.

Clasificación:

2.0

Get more people. Preferably computer savy folks who can type.

Clasificación:

5.0

The check in was so quick and did not have to be out of the car.

Clasificación:

5.0

On line check in was very good

Clasificación:

3.0

When making reservation said i needed dolly and pads. No dolly put aside. Had to scrounge one up when i said i couldn't do job without and had reserved one. Cab wasn't clean. Crumbs in middle console and used mask under passenger seat. There's a deadly pandemic! Truck itself was fine. Was unable to return truck using online system. Unable to upload photo of mileage/fuel. Spent 40+ minutes on hold waiting for customer service. Transferred and on hold again. Decided to write a note explaining and left. Tired, hungry kids waiting at home. Called 1st thing in a.m. and it seemed to be handled. Frustrating experience.

Clasificación:

5.0

Samantha and Caleb are the best of the best !

Clasificación:

3.0

The older gentleman with white hair was a dick when I was trying to return the truck. He was very short with me, didn't answer the questions clearly when asked, and just kept talking over me. Maybe it's time for him to retire (just a suggestion) or maybe he was dismissive due to my skin complexion, you never know with the older generation. Nevertheless , the younger staff really understood customer service not matter how stressful things may have been and were super friendly and helpful. I would love to put 5 starts for those employees that deserve it.

Clasificación:

4.0

Employees weren't wearing a mask - why not ? Put a sign up requiring masks. Covid is real and uhaul should be doing it's part to reduce the spread.

Clasificación:

5.0

Oil the door, so its easier to open

Clasificación:

1.0

The check-in was slow, even though I had pre processed with the app. The interior cab was dusty, sandwich wrappers were left between the seats. U-haul equipment was left from the previous rental in the bed of the truck. The truck was left running burning my gas for about ten minutes before I got it, and while the staff figured out what to do with the unwanted equipment. The desk guy, Gary was "busy" and inattentive to my issues . I rent from this location about once a month. The staff is hot and cold. Gary is generally inattentive and often rude. If there were another location I would use it. I'm hoping enterprise moves to this side of town

Clasificación:

5.0

The process was easy from start to finish: From the mobile check in to the easy drop-off, I'd highly recommend this location. I have never had that easy of a process renting a truck for house work, very much appreciated!

Clasificación:

5.0

I was going to give 1 star, because this wasn't my original pickup location. I had to drive 45 minutes extra because my reserved truck wasn't available at my location. So this coralville location was great! Wish I didn't have to use it though...

Clasificación:

4.0

An amendment to my previous review. I was able to get ahold of the local uhaul to day, and they did refund the late delivery charge. Base on that i would gladly recommend them to others need to rent a truck.

Clasificación:

3.0

Have employees wear masks

Clasificación:

5.0

The inside of the van was dirty. There was food and debris all over the floor.

Clasificación:

5.0

The person that helped me unhook car transport so we could unload truck easier was great and so helpful.

Clasificación:

5.0

Everyone was just great

Clasificación:

4.0

No comments

Clasificación:

5.0

I didn't personally see the storage facility because my movers delivered my ubox for me, but it was probably fine.