When we requested a rental we were told there were no guarantees. The rental came through but was 25 plus miles away. Not a problem but the notification was not very clear nor did it explain much. If you are not making promises you should be communicating with your customers in a friendly manner.ALEXANDER S.
Customer Reviews for U-Haul of Concord
Concord, CA 94520
(Across the street from Costco)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
There was no parking and it is on a busy street so you kind of have to whip in and get out of the way, so we had to park in a spot that was open but said No Parking. We were ready to move as soon as a spot came open but the yard employee was VERY rude about mentioning this as well.JUSTIN D.
El cliente no dejó un comentario.CIRILO O.
Crowded. Poor service . Long wait.TJ V.
El cliente no dejó un comentario.Scott O.
Tell customers that are returning vehicles that they don't have to wait in line. I waited about 15 minutes and the customer service person said that I was all good to go because I had given them the keys, they had checked the mileage and they charged my credit cardB H.
when you have a reservation to pick up a truck at a certain time, you shouldn't have to wait in line 40 minutes just to get waited on and THEN when you finally do actually get into the truck, you have to go find an employee to help you drive out of the yard because there are other trucks blocking the exit.Phillip L.
El cliente no dejó un comentario.JOHN P.
They seemed short staffed for 9am on a Saturday, but things picked up around 9:30 & they moved through the line quickly afterward. Drop off was the easiest I've ever experienced.Nicolas C.
Online application and online checkin didnt work. Demanding 3 different telephone numbers is rediculous. Overall service when renting was sub-par at best Online application and checkin - still had to wait 40 minutes Upon return -easiest process like UHaul should beROBERT T.
Van was not ready for pickup and therefore I was not able to mobile pickupYEVGENY K.
El cliente no dejó un comentario.MELVIN W.
El cliente no dejó un comentario.ROYCE R.
El cliente no dejó un comentario.Greg C.
El cliente no dejó un comentario.WENDY C.
El cliente no dejó un comentario.James M.
Always ,Always waiting, I hade a reservation and still had to wait on line for .45 min to this Saturday,,well it seems that any Saturday i rent any equipment is full for my Businesses or personal, is the same, short staff? Not sure? lot of upset customers!!!!Jose V.
Was not provided fuel at start. Emailed everything that expired before I could open it. Not provided check of vehicle for damages and no receipt of final charges.Jeana D.
Excellent efficient servicejoe R.
El cliente no dejó un comentario.Behzad K.
I was thrilled to get what I wanted, where I wanted it and when I wanted it. The service has greatly improved from my last rental.Jeanne L.
No comment, you doing your job wellPERCIVAL M.
Great quick costumer service.WOLFGANG S.
Inside was clean. Windows were dirty.RICHARD V.
I know it's a weird time with getting back to normal, but the staff seemed stressed from being understaffed. It was extremely busy and I felt bad for them trying to help everyone as quickly as possible. Still took their time with me and was kind and helpful!Payton W.
Why did I just get charged twice!!!LOUELL D.
Good service just the vehicle need maintenance overall its goodArnel L.
El cliente no dejó un comentario.George B.
El cliente no dejó un comentario.TIMOTHY L.
El cliente no dejó un comentario.GARY L.
Don't block the driveway for vehicle drop offSANDRA R.
El cliente no dejó un comentario.Ashley C.
Considering the computers were down, it took a while to get checked out. But the staff were helpful and courteous.gregory F.
El cliente no dejó un comentario.Jefferson L.
Incredibly kind and efficient staff got me checked out and on my way in minutes.ROBERT B.
This location is fantastic. The staff helped me out when my original dropoff location (Pacheco Mini-Storage) would not allow after hours dropoff but there was no way for me to drop off the truck in time as a result.ROBERT B.
El cliente no dejó un comentario.JIM S.
They did not have my uhaul ready when I got there. The computer/reservation system was somehow completely screwed up- they did not update changes in their system. The uhaul trailer that I had to wait an hour for never came and uhaul called and the renter told them they had extended their time and it was not updated in the system. Therefore,I did not have a trailer to use until someone brought their trailer back early.Virginia V.
El cliente no dejó un comentario.Luci F.
One of our tires was almost flat while we were packing the trailer.Robert B.
El cliente no dejó un comentario.Kandee S.
El cliente no dejó un comentario.STEVEN V.
El cliente no dejó un comentario.Yehuda K.
The equipment was clean but in poor working condition. The shocks were gone. I had been renting from another rental company and although they do charge more the equipment has been in much better condition. I also want to say that the attendant was excellent working two registers at the same time, the paperwork takes way too long.MICHAEL G.
Great crew at the Concord uhaul Super helpful and just great friendly customer serviceJOEL B.
Tail lights did not work Dash lights did not workLARRY R.
El cliente no dejó un comentario.MORGAN P.
El cliente no dejó un comentario.Ron S.
El cliente no dejó un comentario.Darren C.
El cliente no dejó un comentario.MELVIN W.
Great service at Concord locationJOSEPH A.
Decrease wait time. Fourcustomers waited twenty minutes in line before an agents came from back.BRIAN A.
The guys helping me out were very friendly, knowledgeable, and courteous. It was a pleasure working with them and I would recommend this location.BRIAN H.
El cliente no dejó un comentario.Mark P.
El cliente no dejó un comentario.ALEXANDAR H.
El cliente no dejó un comentario.JOHN K.
Can make checkout whereby you get receipt of final charge right there as you bring truck back instead of waiting to get an email the following day. My amount was incorrect and I had to waste 45min on hold to speak to someone to rectify my issue. This could have been avoided!Gehan H.
El cliente no dejó un comentario.Robert B.
The lot where we dropped off our UHaul in Concord was horribly small and parking was a bit of a nightmare. They were woefully understaffed and when we went to drop it off, we were told to just leave the keys in the truck and I'd get an email later that afternoon that the truck was checked in. However, by the next morning, it still hadn't been checked in. Much to our inconvenience, we had to go back and make sure that got done. The young man who helped us got things taken care of quickly and efficiently. This site needs more personnel to help things run more efficiently.Shannon S.
Super friendly staff! Not the cleanest place or neighborhood.ROHIT G.
El cliente no dejó un comentario.PAUL F.
My experience was terrible. The was a line of 5 people at 9:20 am and there was one person helping. This is Rediculous! It took 40 min to get in the truck. Truck was filthy dirty. I will never ever use this location again and will tell everyone to never show up hereMAX D.
El cliente no dejó un comentario.MARTYNAS K.
A stellar crew.FERDINAND E.
fast, efisgent, and intellagent. not like me I cant spell for shit but Im sure ya know my meanin they were freateTHOMAS N.
I had a flat tire within a few miles of driving the vehicle. The passenger side mirror was wobbly and would not stay in place luckily I had a friend in that seat that could tell me when I could change lanes eventually we had to just literally take the mirror off because we were afraid it would fall out into the street and cause an accident. The girl working at the counter was rude - she basically told me that the mirror had to be my fault because she has rented it five times with no issues. I had the insurance to cover it however it was unbelievable that I did not get an apology for the flat tire just blamed for a mirror that I had not touched in any way shape or form until I had to remove it - when I went to check in the vehicle no one inquired as to how the rental was I didn't even really know how to return it because guys were just standing around doing nothing-when I mentioned the mirror they only said â€œyou have to pay for thisâ€ they did not ask me what happened. I said I could've died with this vehicle and he only said â€œeveryone is going to die eventuallyâ€ With the flat tire I had a two hour delay and had to pay for the workers I had hired until someone came and fixed the tire. The only pleasant part of this experience was concord tow - the gentleman who fixed the tire was very professional and understood my frustration. I did not put gas in the vehicle although I only drove about 40 miles because I was afraid to enter a gas station with no passenger window. I am extremely frustrated and upset I'm disappointed in the entire experience and will pursue with U-Haul corporate.LORI M.
Short handed, Monica, and staff were very nice. Process of returning was slow, needs more help.ROBERT H.
More counter help. Employees were professional, but too much for 2 people.Scott W.
El cliente no dejó un comentario.HASSAN S.
Really great and very impressive service.Mark M.
Anthony was exceptional, very nice, professional and an asset to your company.Derek S.
El cliente no dejó un comentario.CARLOSALBERTO C.
There was no dolly available at pick up even though it was confirmed online. That turned my move into a nightmare. Moreover, I was charged more than 70 dollars for fuel when truck was returned even though the level of fuel was quick similar to when I picked up.MARCELO T.
Visor broken. Had to remove and hand to mechanic to be able to see out the window. Truck was more dinged and dented than expected for a vehicle with only 8k miles on the odometer. I photographed all aspects of the truck before I departed UHaul 'just in case'. I drove to a single address three towns over, then to a second address 4 miles up the road. We estimated 25 miles to be driven on the given rental period. When all was said and done, I was charged for 47 miles. I'm thinking the odometer was 'tuned' to be more generous in UHaul's favor than in mine. I did not contest it. I'm just the little guy. All in all... Not a bad experience. I'd do it again.RANDAL W.
El cliente no dejó un comentario.JESSICA E.
Everything went great. Truck was clean and return was easyJeff E.
El cliente no dejó un comentario.CATHYLEE C.
Employees were outstandingJACOB B.
El cliente no dejó un comentario.PAUL E.
El cliente no dejó un comentario.Donald C.
El cliente no dejó un comentario.Charlotte D.
We were told to put the trailer in the back by ourselves. The employee in the back was fixing his car and said everyone was on break so we would have to unhitch the trailer and someone would email me a receipt. The receipt never came until the next day and it included a $30 charge that had no explanation. I returned the trailer on time and it was clean. Also, as we were leaving, 2 employees were walking back on to the property with food and drink. So out of 4 employees, 3 were on break?!? Every time I've called customer service it says to email Uhaul, which I have done twice, with no meaningful response.HOLLY Z.
I reserved a dolly but there was no dolly available at pick upBARBARA V.
I was supposed to get the truck in Oakley but it was changed to concord and I didn't get a call the day before to let me know I did not find out until I called It was a major change to the day but the people in concord were greatJEFFRY C.
There is always a line to check in. They only ever have one person at the counter. The windows in the vehicle were dirty, they never clean the inside windows.JASON T.
I rented a 5x8 enclosed trailer, and the gentleman who helped me hook it up was wonderful. He even swept out the trailer for me as it appeared dirty inside. The bottom of the trailer tuned out to be covered in oil which was slippery and I had to clean the bottom of the trailer before I could put any items inside for fear of them being covered in oil. The people who rented the trailer before me did a poor job cleaning the oil/grease out.MARK R.
Ac was broken and it was hot. I was there for close to an hour and couldn't get my rental that I already reserved online. Only 1 person was working the computer and there were 5 people waiting. Both employees behind the register were unprofessional. Tall Latin guy and African American guy. Swearing and talking unprofessional. They were even talking bad about previous customers. They worked incredibly slow with no urgency. I would never rent a uhaul from this place. I would rather go a city over or just hassle a friend to borrow there's. I will try at all costs to avoid renting from now onJaime G.
El cliente no dejó un comentario.Eric S.
I was charged $59 for a $29 rental and the email says no-replyIman N.
El cliente no dejó un comentario.Donnie C.
El cliente no dejó un comentario.JAMES B.
El cliente no dejó un comentario.Sandra H.
El cliente no dejó un comentario.C T.
Customer service was below average and the pick up truck I rented was dirty outside/inside.LUIS H.
Air conditioning in the officeRICHARD F.
Another great experience at concord uhual. The whole team, especially Anthony, always have a great attitude and very professional. He is a rockstar!WILLIAM H.
El cliente no dejó un comentario.Nicole G.
My only issue is that I reserved this in Walnut Creek which is 2 blocks from my house and it was switched to Concord, 4.5 miles away. I had to walk to pick it up and walk back home after returning. Additionally, there were no utility hand trucks available and I had reserved one. The staff was helpful and friendly, so no real complaints, but some inconvenience.Mark F.
GreatShamica M. | Overall Experience
We rented 2 Uboxes from Uhaul of Concord. Staff was attentive and friendly, prices were very reasonable and we are completely satisfied with our rental experience.Jamie V. | Overall Experience
Very happy about UBx serviceMajid R. | Overall Experience
I ordered two containers but there was only one there and the other was in Hayward. The young man that was helping us really didn't know his job. Anyway, we were really inconvenienced and irritated.James R. | Overall Experience
Sara was great! Friendly, energetic, caring.GREG K. | Overall Experience
Not impressed with lack of communication between Hayward Ubox storage facility, Concord store location and myself.Leo C. | Overall Experience
Servicios adicionales en esta ubicación
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