Customer Reviews for U-Haul of Columbia Pike

9,744 comentarios

5654 Columbia Pike   Falls Church, VA 22041
(Columbia Pike and Spring Ln)

(703) 931-7897

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(703) 931-7897

5654 Columbia Pike
Falls Church, VA 22041
(Columbia Pike and Spring Ln)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL P. 
Clasificación:
5.0

The installation guy went above and beyond to find the correct wiring for my car. He made sure to finish before closing time so I won't need to come again. He was very professional and knowledgeable about the hitch and he answered all my questions. Thank you!!

Sigalit S. 
Clasificación:
5.0

Customer service was good, the gentleman there was very helpful when I came in at 2pm on Monday, October 18th. Thanks for making this a painless process.

Zakaria S. 
Clasificación:
3.0

The vehicle and customer service was excellent but the location of the store is questionable and there was a lot of extra activity going on in the parking lot and surrounding area.

PHILIP MARK H. 
Clasificación:
5.0

Khalil at the desk was awesome!

BRIAN N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Suzanne W. 
Clasificación:
1.0

Terrible customer service, first 4 trucks weren't where located. Inspection done incorrectly, drop off location changed for U-Haul employee convenience rather than guest convenience. I use U-Haul quite a bit, this is the only disappointing location I've been to

Hera H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUANICEETSHAUNCY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREYBRUCE M. 
Clasificación:
5.0

Drop off was a breeze

LOUISJ T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie M. 
Clasificación:
5.0

online pick up was somewhat complicated and not easy. it took us 3 calls and 40min to finalize pick up - it was online pickup.

Francisco T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TETIANA S. 
Clasificación:
3.0

I reserved a 17' U-Haul truck and when I arrived on the date of my move I was told that they only had a 15' truck for me. Unbelievable! Unacceptable.

Jonathan M. 
Clasificación:
3.0

When I walked in the two men working seemed to be in an argument, and one kept yelling. It was very loud and made it extremely hard to hear the man I was working with. He kept asking him to be quiet but he wouldn't.

Dara F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

dana K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINEN D. 
Clasificación:
1.0

The hitch was installed poorly. Causing my trunk to be jammed shut.

Wells J. 
Clasificación:
5.0

NA - Everything was great!

Christine G. 
Clasificación:
1.0

The tech that checked me out was very nice. The tech that checked me in at the end of my rental couldn't care less that I was there. Stared at her phone 90% of the time and made it a big feel that I requested a receipt prior to leaving. Would not recommend.

MAXWELLROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICKLYNN E. 
Clasificación:
5.0

The day laborers standing in the parking lot who aggressively try to talk to you as you get out of your vehicle is a bit overwhelming.

Kathryn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin G. 
Clasificación:
5.0

Customer service at this location is great! I was able to stop by the store at open the day after I returned the vehicle and was able to pick up a parking pass I had unfortunately left in the vehicle. So overall, they rented me a vehicle in good working order AND saved my butt... I will be back for all moving needs, no question!

ALECCHRISTOFER A B. 
Clasificación:
5.0

Staff were extremely pleasant and helpful

TRACEYLYNN STAFF J. 
Clasificación:
3.0

The allignment on the truck was shot. It was horrible to drive it.

JUSTINAARON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ENDYALONSO A. 
Clasificación:
5.0

Everything was a breeze A-Z, everything was done right and quick!

Sikandar A. 
Clasificación:
1.0

When I arrived somebody from the office told me to wait outside because he was going to let the technicians know. 10 minutes later I went inside and he told them again in front of me that I was waiting. When he opened the door I saw the techncians were laghting and hanging out DOING NOTHING.

Jorge M. 
Clasificación:
3.0

Driver's door would not close without excess force and ignition would not work without door closed. Driver's seat would not move forward enough to be comfortable driving and caused accident when driver could not get to brake fast enough.

JUDITH T. 
Clasificación:
4.0

Probably not likely, but invest in a parking lot where customers aren't worried about being towed or recommend that multiple people come together and one is dropped off to pick up the van, while the others follow to moving location.

SEANSTEVEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL B. 
Clasificación:
5.0

Location convenient, efficient, and managed extremely well. I believe the managers name was Sheldon. Will definitely rent from this location again.

LAWRENCE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
1.0

The young lady that set me up was real nice but everyone else was rude and couldn't even say hi to me or anyone

JOSEEDUARDO R. 
Clasificación:
5.0

This is my second rental from this location. Extraordinario servicio al cliente

JOSEPHBENEDETTO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward L. 
Clasificación:
4.0

Online customer service needs improvement. It takes too long to get someone on the phone and when I tried to reset my password to login into my online account I never received a code

CAYMAN S. 
Clasificación:
5.0

Sheldon was great!

Edward W. 
Clasificación:
2.0

There were missing elements to the hitch I wanted installed. I knew something was wrong. There was a rep that helped me with this after I identified it and he was very helpful. However, I am disappointed at the overall experience. The payment that took a long time. The incomplete hitch process and so on..

SALIM H. 
Clasificación:
5.0

Excellent service , staff are very cool.

HESHAMMAMOUN B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
4.0

Person checking me in was knowledgeable, patient, kind and answered my questions.

Brent H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Aaron K. 
Clasificación:
5.0

It was excellent getting the truck and took it back without any problems

ISSAMELDINABDELF M. 
Clasificación:
5.0

Great experience. Associate who assisted was very helpful. Will definitely be using this location for future moves

NICHOLASEDWARD E. 
Clasificación:
1.0

El cliente no dejó un comentario.

Chandler C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

Super helpful! Even at the last minute while walking to his car. He kind enough to give instructions.

TABITHA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

VANHUNDLEY P. 
Clasificación:
1.0

The Uhaul location was great but the moving vendors you supply were terrible. Both movers didn't show up for the reserved time. I confirmed with both parties and there was poor communication on their side. This caused my Uhaul to be more expensive and rush to get moving help together on a day that was already stressful.

Lindsey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
1.0

I dropped the truck off just after hours the day before it was due. The location was so full I could barely fit into the lot. I returned the truck with exactly the same amount of gas, as required and the next morning I received an email indicating I was charged a $58.50 refueling fee. When I called to report the error I was told I would need to file a dispute with customer service!

Susan K. 
Clasificación:
3.0

Just the people at the desk I think they can do better

JULIOCESAR L. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORH B. 
Clasificación:
4.0

The A/C did not work. It made for a long hot drive.

john A. 
Clasificación:
1.0

The owner who attended me had an attitude, was not very pleasant nor nice. They changed my reservation from a truck to a van making do 2 trips to complete my move instead of 1 charging of course the additional mileage. Do not recommend this place at all

TERESA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDALLCARTER B. 
Clasificación:
2.0

The location initially refused to accept my rental, even though it was the place on my contract. He advised me to take it to a different location because he didn't have space. - I tried to call customer service to arrange a different drop-off location, but was told I would have a 56 minute wait to speak to a customer service representative. In the end, I checked the van in online at the original location - but the location was not happy with me.

Peter H. 
Clasificación:
1.0

I drove the truck there, parked in the lot which had plenty of room, and did the online check in. When I walked in to drop off the keys the guy said he couldn't take the truck. I had to drive to another location. Very annoying since this was the location I was scheduled to return to. After a full day of driving and unloading, this isn't the experience I expected or needed

Barry T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDROJOSE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAIREJANAWAY S. 
Clasificación:
3.0

The UHaul guy was nice and good to work with. The truck was clean and worked fine however one of the tires had a slow leak. The truck reported the tire pressure problem twice. I had to stop to refill air. Attempted calling Uhaul service line but had to wait so due to time constraints, we decided press on I reported issue upon return. Asked and agreed to a discount. However, I have not seen it yet.

NOLAN S. 
Clasificación:
3.0

I would like to first say that each employee who assisted me was kind, polite, and professional. My issue was that the truck I had reserved (17ft) was parked behind two other trucks with rows of trucks on either side and as it was adjacent to a steep hill, so no space to back out. Furthermore, it appeared the key the truck parked immediately in front of mine had been misplaced and after an hour of searching the staff was unable to find it. I eventually requested whatever other truck might be available, luckily they had a 15ft on-hand but otherwise I would have been without a truck that day, which needless to say would have been very disconcerting as we were due to move out of our home that afternoon. It was an hour and a half before I was able to leave with a vehicle. The staff was accommodating on the necessary schedule adjustment, but it came very close to not having a viable solution.

JUANMIGUEL G. 
Clasificación:
2.0

I brought the truck to them and was told to leave the truck in the parking lot with the keys in it. They did not check it in for 26 hours which cost me an extra days rental and fees. I tried emailing customer service about the issue and never got a response. Make sure when dropping off they check it in and don't count on them doing it.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward I. 
Clasificación:
5.0

Very efficient no long check out process. Was even greeted when I came into the facility. Made my day :).. The return was equally as good experience.

GRALINRAY B. 
Clasificación:
5.0

The young man that checked me in was very knowledgeable and professional. Your customer service 800 # wait times are way to long

CHARLESEDWARD J. 
Clasificación:
4.0

Add another employee around closing time on Sunday because I had to wait 20-25 minutes before being attended to due to a long line of customers.

JOSEPH Z. 
Clasificación:
5.0

Excellent customer service.

ERICLAMONT T. 
Clasificación:
1.0

The front desk worker was very rude and nasty. Uhaul also charged me for an extra day of having the van even after i called and told them that there was a really bad tropical storm and flooding in my city and i had to extend the day because i did not feel safe driving the truck. About 30 lives were lost due to the storm but they didn't care and still charged me $50 for returning it the day after.

RYANDANIEL C. 
Clasificación:
1.0

Do not go to this location. They will charge you extra for fuel even you fill yourself. I drove uhaul 10 miles even less but on the receipt it shows 12 mile. I filled gas myself but they have charged me extra 6GL for fuel. This location sucks

AZAR M. 
Clasificación:
5.0

The problem is not the location. It is abt reaching a human for assistance

JUDITH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDY L. 
Clasificación:
5.0

The staff at this location were absolutely fabulous! Had a great experience and would definitely recommend this location.

Tamara R. 
Clasificación:
5.0

N/C

ANTHONY G. 
Clasificación:
5.0

Thank you for help me

JOSE A. 
Clasificación:
4.0

Both Spanish and English speaking staff.

Marlen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah L. 
Clasificación:
4.0

Good availability.

Abmer J. 
Clasificación:
3.0

I had made my reservation a few months ago which included renting two dollies that I was really relying on for the move. But when I arrived to pick up the materials, they said all dollies were being used. What's the point of having a reservation system if it makes no difference the day of?

MARYCLARE P. 
Clasificación:
4.0

They were out of the furniture pads that i ordered. but all the employees were very nice and helfpul

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CINDYDEL-CARMEN F. 
Clasificación:
5.0

The staff was super helpful great team

Pierre J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGEA L. 
Clasificación:
5.0

Agents at this location were knowledgeable and excellent

FARDIN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy Y. 
Clasificación:
2.0

Drug test the employees. Smelled like marijuana when I picked up and dropped off the truck. Also spray the trucks with bug spray, mine was loaded with roaches. Also was given a truck on Empty and was charged a 30$ fuel fee for returning it on empty for a less than 10mile drive.

Christian C. 
Clasificación:
4.0

I ordered furniture pads and they didn't have them when I got there. I thought I reserved them so I would have them. It was annoying. Otherwise everyone was friendly and helpful.

Victor G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOANGMINH V. 
Clasificación:
5.0

We had a great experience at this location, the staff was very friendly and the cargo van we rented was in excellent condition.

ALEXANDEREDWARD K. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVIDALLEN C. 
Clasificación:
5.0

The representative was very helpful and professional. The truck was waiting for me when I arrived. Excellent customer service

MICHAELCASALE T. 
Clasificación:
5.0

Great service!

JOSHUAMATTHEW H. 
Clasificación:
2.0

My reservation clearly stated that i could use my phone app and get my vehicle on the 24/7 program. the morning of, when im walking out my door to grab the van, i check on the app and see that my reservation was changed to an in person rental, which started 90 mins later than my appointment. When I arrived I had to wait in a long line. Also, the fuel was much lower than the paperwork stated. I hope I'm not charged for the discrepancy. Staff was friendly and easy to deal with despite the tech fails.

JACK G. 
Clasificación:
5.0

Only negative was none of the add on that I reserved in advance such as a utility dolly and furniture pads were no longer available which becomes an extreme inconvenience. Please keep reservations.

JUNGYUN J. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

Volver
arriba