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Kathy B.Customer Reviews for U-Haul of Chambersburg
Testimonials From Recent Customers
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Great service. Best uhaul center I've been too
Bryan K.I don't know the man's name that helped me but he was very kind and helpful.
Amber L.When I brought the truck back the attendant at check in was lacking a bit of knowledge the check in process took way longer than it should have.
Shelly R.These guys are a total joke, most horrendous customer service ever experienced and should never be allowed to work in an industry that functions in providing services to ANY customer.
Charles C.double check all rented and/or purchased items are in the vehicle prior to leaving the premises; in our experience we had to return to the facility to retrieve packing blankets that the staff failed to provide for a after-hours pickup thus significantly delaying our plans. not the most terrible of events but lack of attention to detail on U-haul's part had a cost to us.
ANTHONY C.Truck looked like it had been in a demolition derby. Driver's side floor was dirty. Called them about Tire Maintenance light being on. Told not a problem.
Mickey S.When we picked up the uhaul the gentleman that waited on us was not very friendly it was like he didn't want to be there.
Ed L.Very helpful and considerate management
Juna D.I explain what was going on with the truck and was advised to call customer service. I feel the locations should have more abilities instead I was brushed off.
Amy B.We got relocated here from Gettysburg but turn out great. Uhaul made a mileage adjustment for us for our inconvenience and added distance. ¡Gracias!
Brenda M.Extremely knowledgeable of the business, friendly, helpful, clean and organized lot and storefront. Overall EXCELLENT experience.
Dale B.Excellent customer service! Was very helpful and courteous when he was busy.
ANAHI C.Inside of the trailer smelled like a wet dog. Service was good.
William B.Make sure the maintance on your vehicles are up to date. My truck battery died . And had to wait 2 hours to get replaced. But was still charged the full amount even tho incline move the truck
Michael R.The owner waited on me and spent entire check in process complaining about customers being dumb as rocks and how stupid people are that come into his store.
Carolyn E.Excellent service, short wait time for check-out and check-in
Howard I.The only complaint I have, which I think is moreso on Ford than it is U-Haul, is that I couldn't adjust the side mirrors on the truck I rented. Since I'm a school bus driver, I tend to use convex mirrors more, but I still like to look through the flat mirrors, too. All in all I can't complain. The truck really helped us get the big stuff moved.
Thomas D.I think it's ridiculous you have to pay an extra $20 bucks if you don't use app to drop off. Also I was promised a 26 foot truck and got a 20fpor
Rachel R.Way to overpriced to add an extra day, not even considering I returned it the same day just later. Cost as much as the initial rental almost, I will never be doing service with you all again. Not the places fault but the company, the place was fine.
Kyle B.There were tire blocks in the middle of the parking lot that we almost tripped over. When you move equipment that has the tire blocks on it, you need to clear those too!!
Gregory F.Location was outstanding. U Haul never told me I needed someone to verify identity with a phone call. You were wrong for not telling me.
John W.Chambersburg UHaul has always been great to me. I am a frequent customer and would not hesitate to recommend to Friends and family.
Ted G.They were out there to direct us as soon as we arrived.
Elam W.Do walk around the vehicle to document damage.
Douglas J.Had to take over an hour of my time to clean the truck before I could use it. Not happy paying 400 to rent for a week and have to clean out the damn vehicle because it is nasty.
John F.Do not change anything Chambersburg U-Haul no complaint leave it like it is then guys do a wonderful job I have deal with that one and the one in Hagerstown both of these I would say yes they're very good about their job and thank you for your help
Debbie M.Can't think of anything
edward D.I rented it for three days but returned it a day earlier and did not get a discount on fees for returning early. truck did a great job on gas, very economical.
Robert L.Went to get the truck for an easy pick up but that was not happening. Went to drop off the truck for a fast drop Orr but that was not happening as well. Speed is not what this location is about.
Charles H.The truck needs serious maintenance before it hurts someone. The AC also does not work, which is advertised as having cold A/C. We voiced these concerns when dropping off the truck and the employee seemed like he could care less. I hope the tire issue gets addressed before someone gets injured. $95 was a bit much for a hot unsafe ride.
Sara B.Gene is the rudest, most unprofessional manager. Until recently I have only used this location. Never again.
Annette P.It wasn't the location's fault but the mobile option takes way too long and there's way too many steps involved.
Amanda K.Nada
Donald U.My experience was great! No improvement needed.
Sarah V.Made trip in for pick up & enclosed trailer was not returned for 2 more hours. Not U Hauls fault,,,, However we were stressed at the loss of time and travel back-and-forth that we needed to be packing and getting out for our real estate settlement. Then we got rained out and had to stop and go back the next morning to finish !!!.....just one of those things!!!! Thanks
AUDRY H.Very helpful both loading and unloading. In and out quick
Steve G.Maintain your equipment. Drop-off location was not surprised or concerned about the tire and TPMS problems.
FRANCIS B.they were very helpful
kenneth S.Price for UBox transit seemed a bit excessive, but was very convenient
George M. | Overall Experience