Customer Reviews for U-Haul of Burlington

8,551 reviews

460 Riverside Ave   Burlington, VT 05401
(Between Cumberland Farms and Shell, East of intersection of N Prospect St and Intervale Rd)

(802) 862-8698

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(802) 862-8698

460 Riverside Ave
Burlington, VT 05401
(Between Cumberland Farms and Shell, East of intersection of N Prospect St and Intervale Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly, competent folks

Daniel Albert 
Rating:
5.0

Experience was exceptional. The individual assisting drop-off was extremely helpful and had a great sense of humor

MARK WAHL 
Rating:
4.0

Customer did not leave a comment.

Gabrielle Martin 
Rating:
5.0

Customer did not leave a comment.

Frank Chapman 
Rating:
5.0

Customer did not leave a comment.

Clara Taylo-Behrman 
Rating:
5.0

The trailer I rented did not fit the vehicle for which is was intended. The UHaul website indicated it would fit a Tesla M3, but the stopping plates were too high for the front bumper to pass over. Therefore, I had to return the trailer to a different location than intended and have requested a full refund for this inconvenience.

Thomas White 
Rating:
4.0

I think g you have it figure out. Thanks to your manament team who helped us in all the ways he could

Jance Breanda 
Rating:
5.0

Customer did not leave a comment.

William Magnant 
Rating:
5.0

Customer did not leave a comment.

JOHN HORAN 
Rating:
5.0

Customer did not leave a comment.

Brittany Larrabee 
Rating:
4.0

Customer did not leave a comment.

Timothy Brookes 
Rating:
5.0

The on-line order had incorrect (and increased) costs for the hitch, however the staff was happy to reassure me when I called them, that it would be correct when I dropped off the car. They were correct. I am not sure why the order was incorrect on-line prior to the appointment.

John Warren 
Rating:
5.0

The owner who helped me was very courteous and helpful. He had a good sense of humor as well.

Adam Walker 
Rating:
4.0

Customer did not leave a comment.

JEFF MODEREGER 
Rating:
5.0

The person who handled my rental was very knowledgeable on every aspect. She was friendly and is a great person to be at that desk!

Tracy allen 
Rating:
5.0

Patrick Rose and his associates were extremely helpful and met all of our needs!

Chris Pingert 
Rating:
5.0

Fantastic service all the way around. Patrick on the phone calls was excellent and professional. William doing the Installation was on time, and fast! Checking out/ payment agent(s) service staff very detail oriented and friendly. Cannot find anything less than 100% great! Thank you, Annie

Annie Harlow 
Rating:
4.0

Needs more signs pointing to where the equipment return is. I initially pulled into the parking lot on the opposite side of the building to where the dedicated equipment return was. From that angle, I couldn't see the dedicated equipment return spot and I didn't see any signs pointing to it so I wasn't sure where to leave my equipment. it was a tight parking lot otherwise so there was nowhere for me to leave a 15 foot truck with a trailer attached. my wife had to get out of the car and walk around to find the equipment return area.

MATTHEW BARGAR 
Rating:
5.0

Customer did not leave a comment.

Greg Haggard 
Rating:
2.0

Waited for 40 minutes before I could pick up my trailer that I had reserved. Service was very slow.

Timothy Ramsay 
Rating:
4.0

The size vehicle recommended in the website based on what we were moving was NOT sufficient. We ended up having to choose things to get rid of and not pack last minute because what U-Haul lists for sizing was not good, and we have an average amount of furniture. The locations used were fine, and the vehicle functioned well, but size up, and I wish U-Haul would adjust the recommendations because it caused so much stress

Lauren Terry 
Rating:
5.0

I dropped off after hours. The key drop off mailbox could be marked better. It just looks like somebody's mailbox on a random weird door.

Ivana Meservey 
Rating:
4.0

Customer did not leave a comment.

Abigail French 
Rating:
5.0

We were greeted by a polite young man, the truck was ready for us and it was a quick in and out process. Would deffinately use again.

John Borch 
Rating:
5.0

Customer did not leave a comment.

Kathy Kaufmann 
Rating:
2.0

When I initially went in to reserve the truck, the staff was very friendly and helped explain everything to me, which I appreciated. The truck was very damaged when I picked it up. I felt uncomfortable taking such a beat up truck, but had no other option. It was also pretty dirty, but that wasn't too bad. The truck stalled repeatedly while I had it for 48 hours. It probably stalled 15-20 times. It also lurched/jumped forward inexplicably, which caused the fragile contents to shift around inside the truck, unfortunately. There was also a pack of boxes left in the back of the truck, which got in my way; I was also afraid I'd be charged for the boxes. Lastly, upon dropping off the truck there wasn't much communication. The location seemed understaffed and the employee seemed overwhelmed. I handed him the keys and he said I was all set, without verifying mileage, condition, etc. I wasn't very comfortable but left anyway.

Tanner Faucett 
Rating:
5.0

Customer did not leave a comment.

Christopher Pope 
Rating:
5.0

Everything went as planned and the van was in great shape.

Richard Gollub 
Rating:
5.0

Patrick (manager) was great, opened at 7am right on time, hooked up and tested the trailer with me. Jordain installed the hitch ball for my wife when she stopped in a couple days before to buy the ball, which I did not expect him to do. A big help as otherwise I was going to have to buy a large socket to get the ball installed. Thanks team.

Eric Hart 
Rating:
5.0

They have all the needed supplies. Patrick was very helpful and friendly.

Cara Hubelbank 
Rating:
5.0

Customer did not leave a comment.

john eastman 
Rating:
5.0

Customer service was EXCELLENT! Can't say enough positive things about my experience getting the trailer and returning it! 5 star!

Stephen Everse 
Rating:
5.0

Customer did not leave a comment.

Cheryl Karthaus 
Rating:
5.0

Customer did not leave a comment.

Brandi Eischen 
Rating:
4.0

Customer did not leave a comment.

Oliver Elolo 
Rating:
4.0

Our original rental truck, Jeffersonville VT, was rented before we arrived to take it without any contact to us letting us know it was not going to be there when we arrived. Seems both greedy and unprofessional. This Burlington location was able to accomodate us last minute.

John Synnott 
Rating:
5.0

Customer did not leave a comment.

Ryan Adams 
Rating:
5.0

Total experience was great.

Harry Black 
Rating:
5.0

Jose was incredible. The cleanest Uhaul truck ever seen and driven and the best service I’ve ever had. I have moved and used Uhaul over a dozen times in the past 7 years. He is by far the best employee I have encountered and the service was impeccable.

Charles Parfet 
Rating:
4.0

Customer did not leave a comment.

Richard Gliech 
Rating:
5.0

All U-Haul personnel I have dealt with are courteous and professional. The U-Haul website, however, is confusing and full of errors.

jean cannon 
Rating:
5.0

Everyone was great

SEAN T PETERS 
Rating:
4.0

Customer did not leave a comment.

Matthew Parillo 
Rating:
4.0

The personnel seemed distracted and not focused on their work

Richard Polhamus Jr 
Rating:
4.0

Prompt and courteous service. Good job.

Bruce Weimer 
Rating:
3.0

Truck was supposed to be ready for 24/7 pickup and wasn’t. Has to wait until store opened and delayed moving by 2 hours.

Deirdre Phalon 
Rating:
5.0

Customer did not leave a comment.

Sarthak Mohanty 
Rating:
5.0

Chandra was super nice and very helpful

steven tendo 
Rating:
3.0

Customer did not leave a comment.

Rich Anderson 
Rating:
5.0

Jose was awesome!

Kevin Burns 
Rating:
5.0

Renting from the Riverside location was low-stress and easy!

Peter Schmidtke 
Rating:
5.0

The team at Burlington VT UHaul were amazing ! Super friendly and helpful.

Andrew Nicholas 
Rating:
5.0

Customer did not leave a comment.

Amanda Adams 
Rating:
4.0

Jose at the Riverside drive location in Burlington VT was excellent. Helpful, responsive, proactive. A great employee and sadly at Uhaul I have not come across that many, and no one even close, to Jose.

Douglas eddy 
Rating:
4.0

It was snowing and the truck I rented had low-tread summer tires! It was a nightmare to drive. I got stuck countless times but fortunately no crashes and no one hurt. It took me 3hrs to drive 20 miles. This is completely unacceptable and downright dangerous. All trucks should have all-season tires at a minimum.

Paul Dawson 
Rating:
5.0

Try to keep GOOD people like JOSE in place! The local uhaul folks are great.. CORPORATE not so great! Delays.. problems getting the order correct.. getting the credits assured by several people are not timely at all!.. ESPECIALLY from CORPORATE!

Ron Deane 
Rating:
5.0

Customer did not leave a comment.

eh wet 
Rating:
3.0

Customer did not leave a comment.

Delorise Kamins 
Rating:
5.0

Staff was polite and professional!

Edith Ducharme 
Rating:
5.0

Customer did not leave a comment.

George Hayes 
Rating:
5.0

Customer did not leave a comment.

Sarah-Cabot Morris 
Rating:
5.0

Customer did not leave a comment.

Kelly Krause 
Rating:
3.0

Customer did not leave a comment.

M Evan McCarthy 
Rating:
5.0

Customer did not leave a comment.

John Michael Cole 
Rating:
5.0

Customer did not leave a comment.

Nicole Houghton 
Rating:
5.0

Customer did not leave a comment.

TIENSONNON JEAN- BOHI 
Rating:
1.0

The person who was working on the day I went to bring back my rental was completely incompetent... I had showed up prior and asked to change cards on file they said no problem and that it was done, but the day I go to return it this incompetent worker clearly disregarded the notes on file and charged the wrong card not long after they clocked in. When I showed up he tried telling me charged the replacement card but infact charged the old card on file causing financial duress for the parties. When I asked to have the charge refunded and then charged onto the new card he started cursing at me telling me he's unable to do that. Overall the worst customer service I've had ever. The guy needs to either be retrained or fired. The former is sufficient.

Matthew Russell 
Rating:
5.0

Great service

Stephen DEANGELIS 
Rating:
5.0

Customer did not leave a comment.

Jeff Wakefield 
Rating:
3.0

So the only reason I rated it poor was because I wasn’t informed about 5 dollar safe ride/trip to cover towing. I was also not told my insurance and/or triple a does not touch U-Hauls. I knew there was a possibility I may get stuck as I had to pull up on grass to the back door to unload the pool table I bought. I got stuck and 415 dollars later I got a basic winch for two feet to get me back out. It was the guys first day on the job so mistakes happen. I spoke with Bryant and I really like him, he’s on top of his stuff and a very good manager. He offered to go 50/50 with me on the price of the winch. I sincerely appreciate that, but I wish I would have known I needed to pay 5 bucks to cover towing and/or been told insurance and triple a won’t touch U-Haul and I would have gladly paid it. I really don’t think I should have to pay when I wasn’t even given the option of taking safe trip/ride (or whatever it’s called to cover roadside. Again not blaming someone who’s was on the job for one day, but I don’t think it’s fair I wasn’t informed of this stuff.

Jean Paul Desjardins 
Rating:
3.0

Customer did not leave a comment.

JANET RIVERA 
Rating:
5.0

Great pickup and drop off crew

Megan Simpson 
Rating:
3.0

The tire felt like it was going to fall off driving over 40 miles an hour. I also filled the tank over what I got the tank at, and they still tried to charge me for putting more gas in. That was resolved but it was very inconvenient.

Kyle Luman 
Rating:
3.0

The truck had a leak in the roof and water pooled up on the floor damaging our product packaging,

Matthew Renna 
Rating:
4.0

Be sure you get the same wonderful woman at the U-Haul desk who checked me out and in.

michael luck 
Rating:
3.0

The employees were very helpful & knowledgeable & helped my move go smoothly with no hassles. Moving is very stressful as it is.

Connie Caballero 
Rating:
5.0

As always the Williston and Burlington, Riverside avenue stores are always professional and friendly staff.

Keith Dunbar 
Rating:
1.0

Rented a 15ft uhaul and drove 24miles. Added over 3 gallons of gas since the uhaul averages 10mpg, and the location still charges me $35 for fuel! Absolute robbery. I will be calling to discuss this further.

Steven Hoyt 
Rating:
5.0

Customer did not leave a comment.

Paul Stafford 
Rating:
5.0

Customer did not leave a comment.

Jennifer Ibala 
Rating:
3.0

I've been to this location before with good results, but the "A" crew was absent this time. Check in was fine, until I was given contract and keys, and told the van was out front. I go out front, neither of the two vans were the right one. I go back inside and am told it's one of the ones on the side of the building. The employee goes out and points to the line of vans. The one in front, which is the only one accessible, is not the right one. I ask if someone is going to move the other vans so I can get to mine and was asked to come back inside and they'll assign another van. I'm given another key, but no new contract. I ask for new contract and they print it for me. I get the right van and pull it into the light for inspection. Lots of small dents, dings, and scratches. I go back in and ask where they document the damage. I'm told to just take photos. Only other complaint about the van was a poor air seal around the driver door/window. The wind noise was about the same as if the window was open. After hours drop off was frustrating, but I'll take the blame on that due to unfamiliarity with the online drop off process.

Jason Kenwood 
Rating:
3.0

Survey should have a middle answer that spans yes or no- equipment was clean enough, if not pretty & i would be more likely to recommend the Williston site just on cleanliness & appeal. This facility is in urgent need of repair. The building is old & not well maintained. Trucks were clean enough but needed minor repairs. This site is in Vermont's largest & richest city but looks like it belongs in a rundown used to be. Uhaul should spend a bit of $ & do some repair to the building before it falls down on it's own. Overall experience was fine, employees were good, the site just needs some love.

Justin Seward 
Rating:
3.0

It was convenient to be able to rent a Uhual day of/next day, and the employee at the front desk was nice enough. What was inconvenient was: 1. Given a truck with only 1/4 of a tank of gas and having to fill it up on my way to the moving project. 2. Getting to my first destination and finding out the roll-up door was frozen shut. I had to return to the Uhual location to have an employee spray the door and pry it open with a pry bar. I was also charged for these extra miles, which put me just barely over my estimated trip miles (ended with 103 and I had estimated 100 miles). 3. There was a dolly in the truck taking up space that I would’ve had to break a plastic seal on to use and would have been charged for, even though I had declined all of the additional options in my reservation. 4. I had initially called the roadside assistance option when I thought the roll-up door was jammed and didn’t realize it was frozen. The advice I was given was to slam my shoulder/body against the door when I was trying to open it…. Which is horrible, unprofessional advice. 5. There is something funky going on with the online Uhual reservations where employees have trouble finding the reservation. Please have employees check for frozen doors during the winter months before renting out a truck. It was inconvenient and frustrating having to return to the location this morning and losing progress & time that I had already paid for.

Faith Sampson 
Rating:
5.0

Customer did not leave a comment.

Jordan Rowell 
Rating:
5.0

Customer did not leave a comment.

alcendino de oliveira 
Rating:
5.0

Customer did not leave a comment.

Jewell Rehm 
Rating:
4.0

Customer did not leave a comment.

DONALD CATALANO 
Rating:
4.0

Chandra was very efficient and helpful and swapped out the truck I was supposed to take for one that was easier to get to. She did a great job with everything.

Janet Stambolian 
Rating:
3.0

The pick up reaked of smoke.. You haul employee agreed.

Maura Cirillo 
Rating:
3.0

The location is too small for the volume of business they seem to be doing. Parking our car was an issue. However it seemed to me that the staff did their best with what they had to work with.

Ed McCollin 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Webb 
Rating:
4.0

Customer did not leave a comment.

Peter Caverzasi 
Rating:
1.0

Guy hooked up the trailer ended up coming unhitched down the road! What an idiot very dangerous

DYLAN BLONDIET 
Rating:
4.0

Parking lot is a bit cramped.

Kurt Richardson 
Rating:
5.0

The receptionist & personel ppl were super in handling our reservation and usage of a UHaul ! TY

Roberta Goddard 
Rating:
4.0

Customer service does their job but really slow. Maybe if you get more than one person at the counter it was a line the other day about 15 people waiting. I could not wait so I came the next day. Thanks.

mike mclaurin 
Rating:
5.0

Customer did not leave a comment.

richard skurdall 
Rating:
5.0

Customer did not leave a comment.

Scott Redfield 
Rating:
5.0

good service

joshua paparella 
Rating:
3.0

Customer did not leave a comment.

Michael friend 
Rating:
5.0

Helped me out with a billing issue, made it easy

Jeffrey Crozier  |  Overall Experience 
Rating:
5.0

All folks i encountered were very informative and helpful. They seem extremely organized and aware of what is going on in their store. Matt was a pleasure to work with.

David Tedone  |  Overall Experience 
Rating:
3.0

Matthew makes the store! He goes above and beyond - whatever shortcomings they suffer - he always resolved the issue with good communication and follow through! So in that way he pulls company up

abena songbird  |  Overall Experience 
Rating:
5.0

Everything went smoothly and everyone was very easy to work with and kind. Thank you!

Katie Blagden  |  Overall Experience 
Rating:
4.0

Closes a bit early in Sunday. Most people have that day off and would like to get things done then.

Michael Dore  |  Overall Experience 
No reviews have been submitted for this location.

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