Customer Reviews for U-Haul of Burbank

5,300 reviews

924 S Victory Bl   Burbank, CA 91506
(Limited trailer inventory)

(818) 845-7289

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(818) 845-7289

924 S Victory Bl
Burbank, CA 91506
(Limited trailer inventory)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The fuel tank was empty when I picked up the vehicle.

JONATHAN E. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

NATHAN P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

This is an excellent location. Jonathan Duenas and his team are always totally prepared and helpful.

Adam D. 
Rating:
3.0

Customer did not leave a comment.

GEORGE N. 
Rating:
4.0

Customer did not leave a comment.

MARCOS R. 
Rating:
2.0

No contract when I left with truck and cost more then quoted First time this happened in 30 years of renting on a regular basis

JAMES C. 
Rating:
5.0

Great customer service and perfect location!!

JULIET F. 
Rating:
5.0

good Service

HOVHANNES D. 
Rating:
5.0

I was very happy with the service I received.

RICHARD A. 
Rating:
5.0

Allen was amazing. Best uhaul experience so far and my wife and I rent trucks a lot! This burbank location is amazing. So fast, friendly, and professional.

ERIC W. 
Rating:
5.0

I have been using this location since 2005. They are the best location. Customer service oriented. Easy to change your reservation. Buy boxes, get a car hitch..

DENISE K. 
Rating:
5.0

Customer did not leave a comment.

SEAN M. 
Rating:
5.0

Very good people

ARPIK K. 
Rating:
5.0

Jonathan & Walker are very attentive salute

SALEEM R. 
Rating:
1.0

Personal greeted me outside to accept the return. Claimed that I didn't have to go inside to process the return. They charged me a second time for a one-way rental. I had already been charged at the pick up location. I still haven't been able to receive the refund for the duplicate charge.

Rafi M. 
Rating:
5.0

Customer did not leave a comment.

IZAAZ K. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

It took me 3 minutes to rent the car.

SATY K. 
Rating:
3.0

Customer did not leave a comment.

Noel Jose P. 
Rating:
5.0

Awesome experience

NISH S. 
Rating:
5.0

The men always go above and beyond. No matter how busy they get their always willing to help out. You really do have a great team at the victory and Alameda UHaul in Burbank

LETICIA A. 
Rating:
3.0

Van had trash and dust in cab. Rental associate was helpful but did not have his mask over his nose. Multiple people walked in with no mask while I was waiting and employees did nothing about it. Other than that, the van was fine and worked great.

Samuel M. 
Rating:
5.0

Dropped off before they opened by checking it in thru the website.

Myron G. 
Rating:
5.0

Customer did not leave a comment.

Samuel G. 
Rating:
5.0

Customer did not leave a comment.

BRYAN R. 
Rating:
5.0

Customer did not leave a comment.

AHMAD S. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Rosemary G. 
Rating:
3.0

Customer did not leave a comment.

RASHAAN H. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR S. 
Rating:
5.0

Customer did not leave a comment.

GAMLET A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
3.0

The truck had no fuel in it.

SOPHIA G. 
Rating:
5.0

Customer did not leave a comment.

GRACE B. 
Rating:
5.0

Customer did not leave a comment.

EMIN T. 
Rating:
4.0

Too expensive. The company charges both for miles and gas'.

BRIAN C. 
Rating:
3.0

Van had very little gas. Didn't include the dolly I paid for, was parked in a back alley away from the rest of the vehicles up against a wall so I had to climb in the passenger side. Still had the windshield ad inside that I had to remove.

Stephen P. 
Rating:
4.0

Customer did not leave a comment.

HOVIK V. 
Rating:
5.0

Great experience compared to the experiences many years ago,

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

The cab of the truck reeked of weed. But pick up and drop off and price was great!

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

VIGEN A. 
Rating:
3.0

1. Did not get emailed receipt. 2. 15 ft truck I rented had 10 in of play in steering gear box, severe pull to the left (alignment) and brakes were poor. Truck should have been deadlined. 3. Other aspects of rental went well, ie time out, customer service, supplies on hand.

JARED L. 
Rating:
5.0

This was not my original pickup location, which did not have supplies. Kindly provided the supplies so I did not have to go to a second location.

WENDY B. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
4.0

Customer did not leave a comment.

ANI G. 
Rating:
3.0

The van was fine but the process of getting in and organizing could have been much clearer and faster. If I had known the steps I would have done it the night before, but I didn't know until rental you'd have to contact someone I know for verification and there would be other account issues prior to driving. Also the amount of "you break it, you bought it =" language written all over the van interior is a bit of an unfriendly turn off. Also the keys have no remote mechanism and there's no door lock on them, you have to manually lock every door. Absolutely need to know ahead of time!

Matthew B. 
Rating:
4.0

There was a dude creeping in between the trucks claiming he worked at U-Haul. Made me a little uncomfortable considering it was 10 at night. Had to tell him to back off when I was putting folded furniture pads back in the truck. If not for that I woulda said it was a great experience.

James D. 
Rating:
5.0

This location is always on top of things. Super efficient and always friendly!!!

NICHOLAS H. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Armen S. 
Rating:
5.0

This location is great. The other location, at 916 W Burbank Bl Ste X Burbank, CA 91506, where we originally made the reservation, did not have a truck, KNEW they did not have a truck and made no attempt to contact us. We didn't find out that we didn't have a truck until 10pm that night when we showed up to the lot for the mobile pickup. BE CAREFUL where you go.

DELROY C. 
Rating:
5.0

great place

RAUL B. 
Rating:
1.0

The mileage at time of rental was misrepresented in the final invoice. I took a picture of the odometer (to help calculate gas to replaceâ€"it's expensive now!) so I know the exact mileage. The charge was backed up 19 miles! A claim has been made and an investigation is pending. But this is a major breach of trust and potential scandal. I'm considering sending to local news for further investigation. Luckily a neighbor is a producer at Kabc channel 7. This seems like serious corruption!

DOUGLAS S. 
Rating:
5.0

Very quick check-out.

David C. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL G. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

JAYSON S. 
Rating:
4.0

Customer did not leave a comment.

LEONARD K. 
Rating:
5.0

Customer did not leave a comment.

Josiah M. 
Rating:
5.0

You can do everything different than what mentioned above.

CHARLES L. 
Rating:
5.0

Everything was fine

ALEXANDER L. 
Rating:
4.0

Customer did not leave a comment.

SCOTT A. 
Rating:
5.0

Customer did not leave a comment.

GEVORG S. 
Rating:
4.0

Customer did not leave a comment.

Alessandro D. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Serhii K. 
Rating:
5.0

I have been doing business with this Uhaul location for over four years. I value Jonathan Duenas the Manager and his co-worker Ricky's positive energy! All of the other workers that I have had interaction with doing business at this location have all had good energy and professionalism! I believe this to be a positive reflection of Jonathan's leadership traits in how he interacts with and manages his co-workers! Thank you…Rob DeWolf

ROBERT D. 
Rating:
4.0

Customer did not leave a comment.

RYAN M. 
Rating:
5.0

Customer did not leave a comment.

JOSE D. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

KERT V. 
Rating:
5.0

This location is fine

Thomas N. 
Rating:
4.0

More Staff. When I've been there before there have been more staff. This time it took a while.

Brian D. 
Rating:
5.0

Staff was super friendly and helpful!

MAIRA A. 
Rating:
5.0

Customer did not leave a comment.

SANDRA B. 
Rating:
5.0

Customer did not leave a comment.

MARC S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

TARA P. 
Rating:
5.0

Everything went smoothly. Thanks so much guys!!

RACHEL G. 
Rating:
5.0

Great customer service. Super helpful staff. Easy transaction. Thank you so much.

Jacquelin M. 
Rating:
3.0

The website did not work. So I had to go inside and have employee rent me the truck. Was really annoying having reserved a truck and entered all info only to arrive and the website is malfunctioning and I lost almost 30 minutes of my rental time due to malfunctioning website. Employee at location says the website malfunctioned all the time. You should fix that.

JUSTIN H. 
Rating:
5.0

No matter how busy they always get they have a smile and ready to help everyone

LETICIA A. 
Rating:
5.0

Affordable; great option when I need a bigger vehicle. Staff at Burbank friendly and chill. 🤙

CHAD W. 
Rating:
5.0

I used your service for past 20 years, you are awesome, reliable, safe and fast, please don't change,

BEN I. 
Rating:
5.0

Customer did not leave a comment.

JUSTEN F. 
Rating:
5.0

Customer did not leave a comment.

Kate W. 
Rating:
5.0

Happy customer!

Gerald L. 
Rating:
5.0

Burbank location on Victory and Alameda is great!!! I'd rent from this location in the future and will when we move next time. Return was easy with John (or Johnathan). He was great! Made it easy breezy in and out and it would not have been that way at the Glendale location which we have rented from before. Thanks Uhaul.

Ernest M. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

The following is why I used this location, great service.

ADOLFO B. 
Rating:
1.0

sold mechanic issue truck. after 10 miles of drive, the engine stop works.

SARKIS C. 
Rating:
3.0

Customer did not leave a comment.

Henry O. 
Rating:
5.0

None! I'm about to rent another truck! TR

THERESA R. 
Rating:
4.0

Customer did not leave a comment.

RINA L. 
Rating:
5.0

Inspect the truck with them before they leave so you and the customer knows if there is a dolly, blankets in place etc. Also both should verify the fuel gage. Our paperwork said 1/4 of a tank, but we didn't realize until we started driving that there was decidedly less gas than that.

LORRAINE M. 
Rating:
1.0

Employee working the night I went to go grab my equipment was very unprofessional and had a lot of attitude. Did not greet at all and just stared at me with a completely blank look in his face. Did not introduce himself at all. When I advised him of the damage on the vehicle and I asked him if he was aware of it he responded “yes.” I asked him where the damage to the vehicle was and he said the rear of the vehicle and I said “no.” It was in the front on the passenger side of the bumper and middle chassis to the vehicle. Very unprofessional and unwelcoming. Will not conduct business with u-haul at all anymore. First time and last.

Jizzele Z. 
Rating:
3.0

Terrible customer service when I checked out the van, the guy should be fired and give room to someone who needs a job and understands what “customer service” truly means. Unbelievable.

Nicola M. 
No reviews have been submitted for this location.

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