Comentarios del cliente para U-Haul of Burbank

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul of Burbank

Grado total:

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Joseph M. en

Grado:

El cliente no dejó un comentario.

Cezar G. en

Grado:

Have locks attached to the vehicle prior to pick up

Edgar V. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

I wish that U-Haul would go back to the Ford Cargo vans. They are much better built and have options that make them safer for the people renting them.

Roland B. en

Grado:

El cliente no dejó un comentario.

Jackie M. en

Grado:

The be rented several Uhauls in the past year-never a problem. This time I was charged almost $15 for a 1/8 of a gallon deficit when I returned it . 1/8 of a gallon!!! At $15!!! I drove 41 miles and put $20 worth of gas at $3.53 per gallon. Almost 6 gallons - 41 miles, and it’s 1/8 of a gallon short?!?! If the truck is burning more than 7 miles per gallon, there’s something wrong with the damn truck!!!!! My $20 definitely covered 41 miles!

James M. en

Grado:

El cliente no dejó un comentario.

Ashley P. en

Grado:

Everything was fine with the pick up, however someone didn’t know that there was damage to the interior cab of the box on the roof that I didn’t notice because I picked it up via mobile phone, not with a physical person. So i was issued a truck with a torn roof.

Rose T. en

Grado:

El cliente no dejó un comentario.

Silvia O. en

Grado:

El cliente no dejó un comentario.

Yuchao L. en

Grado:

El cliente no dejó un comentario.

JACOB L. en

Grado:

The lock on the back of the truck was broken and the whole vehicle smelled like cigarette smoke. I needed the lock because of the place i was going and ended up needing to pay someone to watch the truck while I was away from it.

Dale H. en

Grado:

Very impressed with the van and when I had an issue in Phoenix, service agent was quick and knowledgeable. Turned out to be condensation from the cooling pipes dripping on the ground, but there were no leaks and everything checked out! I will definitely use them again.

Kitae K. en

Grado:

This location did not have a truck size that I needed but came to this one because others near here had low review scores. Even though I had to rent the larger truck than I needed and costed more, it was worth it. The staff was very kind and fast.

Hio Tong N. en

Grado:

The interior of the van was dirty. Staffs were not willing to help the customers. Bad experience.

Robin S. en

Grado:

Honestly, this location is awesome. The staff is great too. Even the helper guys on the street are ok. Easy in and out.

Giancarlo C. en

Grado:

Awesome people here!

MONACA B. en

Grado:

El cliente no dejó un comentario.

Brigitte G. en

Grado:

Would highly recommend, especially to those in the Burbank area. Check in and check out were clear and quick, the truck was in great shape, and every employee I interacted with was friendly, helpful, and efficient. Helped my move go very smoothly, thanks U-haul!

Alan G. en

Grado:

El cliente no dejó un comentario.

Jacqueline B. en

Grado:

El cliente no dejó un comentario.

Carlos M. en

Grado:

Site manager Andy took care of a previous billing issue without hesitation and got me on my way with my new rental. Highly recommended.

Daniel V. en

Grado:

I asked the cashier if there was a difference in tje cost if I kept the vehicle for 3 or 4 hours, and he responded "no." But there was because 4 hours would mean i returned the vehicle after the location closed and would increase my cost by $20. I would have brought it back in 3 hours had I known of the extra charge. Very dissapointed by the bad information I received. And with this location. I was either lied to, or the worker is not properly trained. Either way it cost me money.

Erica A. en

Grado:

This is not as much a review for Burbank (although I didn’t have a very poor experience there), but all Uhaul customer service and scheduling staff. I never write reviews and have worked in customer service for years, but feel compelled to notify you of my experience. Uhaul Burbank had called to ask me to pick up my truck a day earlier, which I did, but it was an absolute nightmare scheduling the pickup and drop off. I called the scheduling department and was told one pickup/drop off date and time, and then received confirmation emails with the incorrect date and time. On my third call to scheduling I literally asked the agent to repeat to me the drop off date, which also was incorrect (he told me I could drop off on Tuesday, which in fact was actually Monday). I finally called customer service to resolve this and was on the phone for an hour, only to get hung up on mid sentence with the agent. Ultimately I spent hours speaking with scheduling and customer service, never received a clear answer and experienced some of the worst customer service of my life. I will likely not choose Uhaul again and will not recommend Uhaul to anyone.

Jackie M. en

Grado:

El cliente no dejó un comentario.

Julian M. en

Grado:

El cliente no dejó un comentario.

Brian P. en

Grado:

Burbank needs csr training and general skills to serve customers. Complaint on rude underperforming person

Verzhik M. en

Grado:

El cliente no dejó un comentario.

Srinivas N. en

Grado:

El cliente no dejó un comentario.

Ivis B. en

Grado:

Hire employees who care about selling the product in a professional and friendly way. as the person who attended me very excellent and friendly.

Ramon R. en

Grado:

I was overcharged on my mileage & amount. Reference # 2387489

Theodore T. en

Grado:

They rented us a truck to go to the east coast that overheated in 90 mins AC didn’t work and we were stuck in Barstow for two days with absolutely no help from roadside. We got a worker to unload and reload after hours and paid him 400. It was a U-Haul nightmare.

Henry J. en

Grado:

El cliente no dejó un comentario.