Comentarios de los clientes para U-Haul of Brighton

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Brighton

Clasificación general:

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Rick F.
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El cliente no dejó un comentario.

Henry M.
Clasificación:

Great staff

SUSAN M.
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El cliente no dejó un comentario.

george D.
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El cliente no dejó un comentario.

Erich V.
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El cliente no dejó un comentario.

Paul D.
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El cliente no dejó un comentario.

LUIS G.
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El cliente no dejó un comentario.

Tejan P.
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I was not told about the $15 fuel charge. I didn't use the truck for that long

David E.
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Thank You!!!

Donna M.
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Customer service was great! The truck was clean, but a few things weren't working: no defrost and it was snowing; gauges said tire pressure was low but agent said that many of the warning lights were "busted". You hire great people. Now please service your fleet.

John K.
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Personnel were polite, helpful, and followed all Covid-related procedures. Thank you!

JORDAN F.
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Service was great, only issue with the truck was a high pitched in the cab. Will use uhaul again

Dean C.
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El cliente no dejó un comentario.

Nasri B.
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Online processing did not work Again

CRAIG R.
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El cliente no dejó un comentario.

Robert M.
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Excellent communication and customer service from the entire team!

BARRY G.
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El cliente no dejó un comentario.

MICHELLE G.
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El cliente no dejó un comentario.

SUNILSINGH K.
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El cliente no dejó un comentario.

FRANK H.
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Clean and organized shop. Lots of products to use for moving. Both guys (checking me in and out) were very good, professional, friendly and helpful. Thank you.

Warlen D.
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very good great service are congratulations

ADAYDA R.
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Great crevice

KENAN H.
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El cliente no dejó un comentario.

Matthew G.
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Very good service

TYNEQUA M.
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Employees with a better attitude, more professionalism, and efficient customer service.

Carlos Q.
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Moving sucks but at least they made the rental part seamless. Great work!!

Julie B.
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El cliente no dejó un comentario.

Megan L.
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El cliente no dejó un comentario.

Heather C.
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Office staff was extremely helpful!

LAURIE R.
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The gentleman came out to meet me, told me I was all set. Asked if I had any questions, told him no, and I was good to go!

DANIEL J.
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El cliente no dejó un comentario.

Yuanzhe Z.
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El cliente no dejó un comentario.

Rosemary F.
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The young guy who helped me (he is from Eliot, Maine he said) was superb. He was friendly & efficient.

Maritza R.
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El cliente no dejó un comentario.

Wonho H.
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Don't leave dirty needles in a van for us to find....

STEVEN B.
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El cliente no dejó un comentario.

Glen S.
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El cliente no dejó un comentario.

meryl F.
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El cliente no dejó un comentario.

ANGELA H.
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Both members of staff were very helpful even though it was crazy busy.

Subbiah S.
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I had a horrible experience with UHaul. I repeatedly called and asked if I can pick it up off hours. But when I showed up early in the morning the truck wasn't where it was supposed to be. Worst was the customer service agents kept transferring me from one to another. This delay messed up my whole move. Very disappointed.

Jordan F.
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I was charged an extra $90 fee for I still don't know what, had to call 4 times and was on hold for 10 minutes. I gave up and ended up calling back later and Sam helped me over the phone and was able to fix everything for me. I still think this is a great location and they are very apt to helping you with what you need, however I wasn't told I had to fold the moving blankets when I returned them to avoid the $25 cleaning fee. That being said overall my experience at this location has been positive and if anything happened that I thought was negative, they're willing and ready to help.. other than leaving you on hold.

Alexander T.
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El cliente no dejó un comentario.

William T.
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Staff was super friendly and efficient. The truck only had 346 miles on it. A good experience all around. Thank you!

JORDAN F.
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Great customer service, staff is always happy to help with any issues that arise.

Karen D.
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El cliente no dejó un comentario.

GERALD C W.
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El cliente no dejó un comentario.

Candi D.
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El cliente no dejó un comentario.

ROBERT D.
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Isaiah was friendly, professional, considerate, and warned me about a short wait.

Jennifer S.
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They had a huge selection of trucks to choose from, as this is an actual U-Haul rep, not a business that rents U-Hauls on the side. The gentleman was very nice and helpful. Had us on our way quickly. Highly recommend. We had a reservation with Budget but they screwed us and we were able to reserve with this place in a matter of an hour.

LINDSAY L.
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Please validate your customer email addresses. I have never been to this uhaul or used this service. Please remove my email from your system.

ANKIT M.
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It was as seamless as I'd expect it to be. No check-in required. The personnel was super nice and helpful.

Jeanluc T.
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El cliente no dejó un comentario.

Thomas A.
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El cliente no dejó un comentario.

ADAM L T.
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Angel was extremely helpful and thoughtful.. Highest recommendation for her customer service..

Joshua F.
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El cliente no dejó un comentario.

SUSAN ELLEN T.
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El cliente no dejó un comentario.

Athanasia V.
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El cliente no dejó un comentario.

Jason D.
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El cliente no dejó un comentario.

Christian F.
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El cliente no dejó un comentario.

Shawn K.
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Prompt. Courteous. Helpful...and there on New Years Day! Never expected that!

lynn D.
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El cliente no dejó un comentario.

ZENIO M.
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El cliente no dejó un comentario.

MATTHEW T.
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El cliente no dejó un comentario.

ROSEMARY P.
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Items I had reserved were unavailable. When I booked the truck over the phone, they said there was parking. There was no parking and the employee practically yelled at me for believing the agent on the phone. I would not have booked this location knowing there was no parking.

RYAN G.
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El cliente no dejó un comentario.

LEONARD F.
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El cliente no dejó un comentario.

Michael S.
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El cliente no dejó un comentario.

Luis P.
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El cliente no dejó un comentario.

Morgan K.
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It took 30 minutes to confirm a reservation I already made online. The person behind the counter (who was actually very kind) couldn't figure any of it out, so he asked the manager to come out. The manager came from the back room to the counter (indoors) without a mask on. It was extremely uncomfortable. I politely asked if he could put a mask on and he rudely told me “no” because he doesn't have to because this is his “office” and he's working alone. He's not alone or in his office if all three of us are there...Finally, I get the truck and there are used tissues in it. It's a pandemic... It was extremely unpleasant and I regret using this location.

Uyen L.
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It would helpful to have a sign at the entrance saying whether there is customer parking or where customers can part. I was confused and drove around the lot and the street covered in snow to find parking. Aside from that, the experience was good

EVE F.
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Christian Aguilar, who I believe is the gentleman who aided me in parking my vehicle was a wonderful UHaul representative. He was kind and courteous. Best of wishes to him and this location in the future!

TIMOTHY H.
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I reserved the truck to be available at Hyde Park U-Haul. The day before pickup, I get a call that the truck would be available at Brighton U-Haul. This is a 28 minute drive from the reserved location. A big inconvenience. The truck did not have snow tires and I had to drive in snow on the reserved date.

Rachel M.
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The tank of the vehicle was not full when I picked it up. I filled the tank as requested by the agent before I return the vehicle. I use the vehicle for two hours. I was told I would receive a credit of $20 off of my bill because of the gas and this never happened. Therefore I consider the business behavior at this location to be fraudulent and I would not recommend it

YONY CRISPIN R.
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Good costumer service

JIGAR P.
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I had really really bed experience at this location with GM mr raten

BARRY G.
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El cliente no dejó un comentario.

Yogeshkumar P.
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Excellent service

LISA ANN H.
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I would definitely recommend UHaul to anyone moving cross country. The website was very helpful and the pick up and return of the vehicle went very well. The truck was easy to drive, clean, and handled well. I had no concerns about safety with regard to its handling or equipment (such as tires, or windshield wipers). My only complaint was how difficult it was to get a live person on the phone. There were times I waited more than 20 minutes to speak with someone. When I did speak with that person, they were very helpful.

Michael P.
Clasificación:

first, i had booked for a local location to me so I could walk. my reservation changed last minute to this one and I had no choice but accept it. When I arrived, it took almost a half hour of standing at the counter to get my reservation. Then, I couldnt find the vehicle in the lot. turns out it was behind some vans. Then I had to wait 15-30 minutes more for them to move them. Finally got it home, with less than a quarter tank of gas so also had to fill up. THEN I had to uber for $20 to go get my personal vehicle. On top of that, I returned the vehicle at 2pm 5 days later, but apparently it was supposed to be returned based on the reservation time (which was not clear) yall had the nerve to charge an extra $60, even though I drove more than 100 miles less than estimated. never again will I use uhaul for anything, including my upcoming trailer rental.

JOSHUA P.
Clasificación:

Awful. I have never been treated so rudelt. They did not have the truck I reserved and made no attempt to help resolve it. They did not even look at me when I spoke with them. They did have the pads I ordered. The windshield wipers were defective. Moving is stressful enough

VINEETH KUMAR M.
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El cliente no dejó un comentario.

AMY T.
Clasificación:

El cliente no dejó un comentario.

ALEJANDRA R.
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El cliente no dejó un comentario.

ERIN M.
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Have a working tow dolly if you rent it to me. 4 of 4 had a rear light not operational. Had to go to another location. Also, include the hand/utility dolly if I pay for one with my rental.

DAVID R.
Clasificación:

Woman working behind the counter on pickup not wearing mask--even when customers are required to stand 3 feet away, sign documents and provide credit card and license--so air potentially full of virus. Ditto: different woman on delivery day. Neither would allow inquiry from the front door, safely outside. No evidence or claim that UHAUL even bothers to disinfect rental trucks between users--but many other industries do so.

MURAT K.
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El cliente no dejó un comentario.

Jeffrey B.
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El cliente no dejó un comentario.

Kenneth K.
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El cliente no dejó un comentario.

MIchael M.
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There was no instructions provided. Simply given the key and told to find the truck. Truck had a quarter tank of gas and contract said it had almost full tank.

Jeffrey E.
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El cliente no dejó un comentario.

Jan W.
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The young “lady” who helped me in the am was not pleasant. The young lady that checked me out was very pleasant. Quite a contrast! They should switch shifts.

BRIAN G.
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El cliente no dejó un comentario.

PHILIP R.
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Please sweep out the trailers. Please carry a 6x12 open trailer WITHOUT a ramp. The staff is great!

Tanjalyn S.
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Not sure why I was recharged an xtr $159 dollars!!

William M.
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El cliente no dejó un comentario.

Amy M.
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The staff at the UHaul in Brighton is phenomenal, they all deserve a raise, and there should be more people working there on weekends.

JONATHAN M.
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The location was under staffed. I am not sure if someone called in, or that's how it normally is, but 1 person was working the counter AND getting trucks ready. As a result, the 1 person was incredibly stressed/overwhelmed AND it was taking a considerable amount of time to get things done. We showed up and there was a big line, and then customers were coming, getting frustrated, and then leaving for another store. Would make sure you have more than 1 staff member.

Christopher F.
Clasificación:

Firstly I reserved the van for Waltham which your site said was available for the date and time I wanted. The reservation went through but I got a call the next morning saying I have to go to Brighton instead... 15 minutes away but ok fine. I arrive at scheduled pickup at 8. The van I am supposed to pick up is not at the location in the picture, I scour the lot and it's not anywhere. The app reloads and now I have a new van which I am able to locate. Guess what, the van is blocked in on both sides and covered in 4 inches of snow. Speedy pickup ends up taking 1 hour of my scheduled time. Poor service, you can do better.

MARKTAMER E.
Clasificación:

Everyone that worked with me was exceptionally friendly and helpful.

OSEAS G.
Clasificación:

Nothing everything was quick, good service and you maintain vehicles in good shape

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