Customer Reviews for U-Haul of Brighton

11,108 reviews

240 N Beacon St   Brighton, MA 02135
(Limited on street parking only, Off Market Street next door to CVS)

(617) 782-0355

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(617) 782-0355

240 N Beacon St
Brighton, MA 02135
(Limited on street parking only, Off Market Street next door to CVS)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everyone of the staff was great. Went above and beyond.

Victor Argueta 
Rating:
5.0

Nothing

Roberta Van Derkeyl 
Rating:
5.0

Both associates that I had to deal with were great.

Craig Marineau 
Rating:
1.0

First and foremost, never leave your keys in the ignition and shut the door. You will be locked out of the car and have to pay $250 for roadside assistance to come and unlock it for you. We had a scheduled pick up time of 8 AM and when we arrived to grab the U-Haul It was blocked in. Someone had dropped off a U-Haul and blocked the exit for all the U-Hauls. I was told that we would have to wait till they opened at 9 AM for someone to move the truck. No offers of switching to a different truck that was available and not blocked in. Then, when we came back at nine to get the truck It was very cold and so we turned on the U-Haul to warm it up and resulted in being locked out before we even left the U-Haul parking lot. No one at the store would help us and when we called roadside assistance they told us they would have to charge us $250 and there was nothing they could do about it but that it happens all the time. We ended up calling a locksmith instead to charge 150 because it was very difficult to open the door. I am very disappointed in this company and it’s customer service and employees. Moving is already a very stressful process and they made it so much worse. They either need to tell their customers very clearly that they cannot leave the vehicle running and not be in it, or will be locked out, or fix this problem. It definitely seems that they have done neither just to make an extra $250 off people.

Lucas Fernandes 
Rating:
5.0

Drop off guy was quick and friendly. In and out very fast.

Kelley Doyle 
Rating:
5.0

All is well

sundar shrepa 
Rating:
2.0

The associate when we checked in was very helpful. Our van was ready to go. It did have the low pressure light on the whole time we had it. When we returned the van , 2 1/2 hours later, we realized the fuel and mileage were noted incorrectly with what was listed on the contract. Also, they said they would get to it later to check back in and we would get a receipt. By 4pm, we had not received a completed receipt and called the customer service number. Amanda helped us and she made notes on the contract and included pictures we sent her of the miles and gas. We received a receipt 10 days later and it was wrong! Sent 2 emails to Amanda, the rep I talked to, with no response from her. I will be calling tomorrow to get this bill figured out. While we use U Haul often for long distance moves and such, I will be rethinking my patronage of the company.

Carol Kirson 
Rating:
3.0

1. The trailer clearly had lived a hard life. I had to lubricate the fill die to have it with smoothly. There was no handle to pull it down, only a strap. The strap is useless once the door is mostly down, you need to push down to close the door and hold it down to latch. I got hit by the latch several times trying to hold the door down and activate the latch. 2. The trailer had some construction debris in it. Plaster ir cement. It came back cleaner than I got it 3. You did not have the appliance dolly I reserved. This made it quite challenging to get the job done. The piece of curvature is stuck in my garage because I needed to get it up stairs. I will have to either rent one locally or get a bunch of people to help me move it. 3. For pick up, the site seemed stresses by staffing. The person who helped me at do of was very nice and very helpful. You need to fix the timer on the outside lights. It was hard to back the trailer up in the dark.

Neil Halin 
Rating:
3.0

Customer did not leave a comment.

Rafael Maza 
Rating:
1.0

Awful experience. Awful customer service. Will not use U-Haul again

Connor Pelkey 
Rating:
3.0

The trailer was full of construction debris. The UHaul employee did sweep it out, but every time I would stop and open the gate to move things, shingles pieces and shingle nails would fall out. I had to make sure the shingle nails were picked up so it didn’t puncture tires.

Eric Cordeiro 
Rating:
1.0

Terrible customer service. Guys working there are absolutely miserable people. Also didn’t prepare the truck I rented because I was supposed to get a dolly and furniture pads. Will never be back here.

Kyle Russo 
Rating:
2.0

I think the people that work there should be more helpful to the customer.

Adriana Resnick 
Rating:
5.0

Taxes too high

Jesee Wagner 
Rating:
5.0

Customer did not leave a comment.

Derege Demissie 
Rating:
1.0

Customer did not leave a comment.

jeff roberts 
Rating:
5.0

Excellent service

Abdeslam Ihen 
Rating:
5.0

Customer did not leave a comment.

sudhakar yakkanti 
Rating:
5.0

Mobile drop off offers huge flexibility thank you.

Ashok Khanna 
Rating:
5.0

Customer did not leave a comment.

Neil Halin 
Rating:
5.0

Customer did not leave a comment.

bessie tyne 
Rating:
5.0

Everyone was amazing!

Matthew Bajor 
Rating:
2.0

We were given a truck with a lock on the back. Didn't realize until we got home. Tried to call this location several times and no one answered. Had to go back and have them cut the lock off, but obviously they could not have checked and cleaned the truck before they gave it to us with the lock on. Also, someone in the office just sitting on their cell phone, asked why she did not pick up any of the calls i made and she said the phone never rang. When I questioned that she said the phones are often broken and not her fault. I lost almost 2 hours of my move day that I could not afford with no consideration from U-Haul. Never again!

Jacqueline Brand 
Rating:
5.0

Customer did not leave a comment.

Elinaria Pereira 
Rating:
5.0

Nothing

Tyrone Smith 
Rating:
5.0

Keep it up

Edward Jumba 
Rating:
4.0

The gas gage said 1/2 tank, while our Agreement indicated 5/8. We filed it to 5/8, bit not happy about it.

Sharon D Sullivan 
Rating:
5.0

Customer did not leave a comment.

artsvick Gukasyan 
Rating:
5.0

Customer did not leave a comment.

nunez barreto 
Rating:
1.0

Fix the truck I rented. The side mirror rotated every time I hit a bump. The backlights on the dash would only light intermittently, so you couldn’t always read the gauges in the dark. These are SAFETY concerns.

Joseph Adams 
Rating:
3.0

Customer did not leave a comment.

Graham Rideout 
Rating:
3.0

Customer did not leave a comment.

Neil Halin 
Rating:
5.0

Customer did not leave a comment.

Charmaine Anderson 
Rating:
5.0

Customer did not leave a comment.

Chung Yu 
Rating:
1.0

When you reserve a truck at a specific location, you usually expect that truck to be there. Not sure why U-HAUL finds it acceptable to send customers miles away from their desired pick up location on an already stressful moving day. The truck I was given also had almost no gas in it so we had to fill the tank before getting started. Very disappointed.

Erica Brown 
Rating:
5.0

Customer did not leave a comment.

Frank Mahoney 
Rating:
5.0

Customer did not leave a comment.

Edith Cannon-Hart 
Rating:
5.0

Customer did not leave a comment.

mark Glatzhofer 
Rating:
3.0

The person who checked me in was the most impersonal person I have ever met. I walked up to the counter, he was on his phone. I stood there waiting for him to say "hello, or may I help you". NOTHING. On a scale of 12 to ten, I would rate this person negative 30. I stood there waiting, he just looked at me, said NOTHING. If this person represents U-Haul, it's a sad state of affairs. Honestly I would have walked away and gone elsewhere if I did not need the rental. If I was the manager, I would fire this person immediately, no questions asked.

Robert Watters 
Rating:
5.0

Great Customer Service. I would highly recommend.

Justin Blackson 
Rating:
3.0

Very friendly and helpful staff. Hitching a trailer on a hill can be a challenge.

Neil Halin 
Rating:
5.0

The ladies at customer service were very kind The truck I rented did do the job but is in need of a transmission service

WILLAM KARAFELIS 
Rating:
5.0

Customer did not leave a comment.

KEITH GREENIDGE 
Rating:
5.0

Nothing ! Everything went smoothly from pick up to return. Wished that dollies were included with truck rental to make loading and emptying the truck a little easier…

Maureen Rooney 
Rating:
5.0

Continue with that excellent customer service

Edward Jumba 
Rating:
2.0

I ordered a hitch online and also made the appointment for the installation online. When I took my car to the U-Haul facility, the hitch had not been delivered yet. The employee I talked to was nice enough and offered a new installation date. At the same time, he mentioned a possible discount - after all I had had to take a day off. The hitch was finally installed a couple of days later and I asked for the discount. They fobbed me off with a 'We put it into the system - it's not in our hands any more'. It's been three days since, and there's no reimbursement on my credit card.

Andreas Warstat 
Rating:
1.0

Find people who want to work. The guy who worked there did everything to not help me at all. Unacceptable. I was so angry, but I just kept it to myself. I will never ever use uhaul from this city again. Horrible. Car has a problematic tire, there was no dolly installed, and for some reason there was a huge tire installed occupying my space. 0 stars.

Orhan Yavuz 
Rating:
5.0

Very good experience renting this truck!

Melinda Roman 
Rating:
5.0

Customer did not leave a comment.

Sadiq Jamal 
Rating:
5.0

Customer did not leave a comment.

Raymond Fay 
Rating:
5.0

Customer did not leave a comment.

JAKOV SEGAL 
Rating:
2.0

Customer did not leave a comment.

Ciarra McFarland 
Rating:
5.0

Customer did not leave a comment.

Tess MacCurdy 
Rating:
5.0

Everything went very smoothly desipite my arriving quite late for my hitch appointment. Pleasant customer service at check in and check out. My car was ready to go sooner than anticipated, something I appreciated on a busy day.

Laurie Clark 
Rating:
5.0

Customer did not leave a comment.

Sergey Tsitlenko 
Rating:
2.0

Poor customer service, one of the uhaul associate had a sloth attitude acting like she didn’t want her job

Pablo Velasquez 
Rating:
5.0

Customer did not leave a comment.

GILAINE DARTOIS 
Rating:
5.0

Customer did not leave a comment.

Eir Maceda 
Rating:
5.0

Truck was very new and worked great!! Easy pickup and drop off.

Martin Guentert 
Rating:
2.0

Ice on truck without any scraper available, check engine light on, driver side door didn’t shut without slamming it. Latch on back of truck wouldn’t close

Justin Blackson 
Rating:
4.0

Customer did not leave a comment.

luis colon 
Rating:
5.0

Customer did not leave a comment.

Petro Reshetniak 
Rating:
5.0

Customer did not leave a comment.

Olga Futer 
Rating:
3.0

Convenient, but hard to find staff and the truck ended up having issues with starting - an electrical issue.

Tegin Teich 
Rating:
5.0

Customer did not leave a comment.

Michael Foley 
Rating:
4.0

Dropped off after hours.

Thomas Concannon 
Rating:
5.0

Very helpful, had a very short rental but was treated like a long term customer. Mistake made on my bill which was caught and corrected before I even knew.

SEAN CORCORAN 
Rating:
1.0

Customer did not leave a comment.

Javier Medina 
Rating:
4.0

After hours return was extremely long and difficult. Had to download the app in order to return the van. The app would not let me take the pictures needed to complete the return. Had to call customer service, very helpful person walked me through online return not using the app. Return took me 45 minutes to complete.

JOSEPH TOLAN 
Rating:
5.0

Customer did not leave a comment.

wellington soares 
Rating:
5.0

I also had a great experience at the Brighton U-Haul location. I pulled into the facility the staff member guided me where to park and he quickly and efficiently disconnected the tow dolly and ended my rental. He seemed to be the only staff working the lot and had everything under control.

William Fuetterer 
Rating:
5.0

Great staff great manager

Bilal Dia 
Rating:
5.0

Excellent experience! Staff was friendly and helpful and the installation was done promptly. I'm extremely appreciative!

Frank Ramsden 
Rating:
5.0

I was helped by two different employees. They both were professional, efficient, and friendly... easy to work with. Thanks!

james shadley 
Rating:
5.0

Great experience!

kenneth guston 
Rating:
5.0

Customer did not leave a comment.

Paul Dill 
Rating:
5.0

Customer did not leave a comment.

Carl Gerosa 
Rating:
5.0

There was almost no fuel in the truck and the check engine light was on. Otherwise clean and it served the intended purpose. There should be a standard that a vehicle should have at least a quarter tank of fuel.

Emma Loeb 
Rating:
5.0

Very friendly service

Michael Carey 
Rating:
5.0

Great friendly employees

NASSER AL 
Rating:
5.0

Quick, easy, in-and-out both in pick-up and drop off: but it was A LOT about the app!

John Herman 
Rating:
2.0

Be more upfront about all the little extra charges. Cost of the rental ended up being WAY more than the advertised price, and no one bothered to warn me about that. I'm probably not going to rent from you again due to the massive up charge on everything.

DONALDTHOMSON WALKER 
Rating:
5.0

front desk person had no eye contact nor greeting when walking up to the desk. never looked up. i had to initiate contact to see if he was working to process the pick up? then mumbled when he spoke. i get it, he wasnt trained. the outside dude taking our trucks back was excellent, professional and very helpful.

cynthia chrisman 
Rating:
5.0

Customer did not leave a comment.

edvin molina 
Rating:
5.0

It would be helpful to explain how tolls work if driving a long distance / not just around town. I had to change the size of my Uhaul twice and it was very easy. Shayla was very helpful!

Jordan Dick 
Rating:
4.0

Customer did not leave a comment.

Paul Bernstein 
Rating:
5.0

People it’s great 👍

JOHN CRISOSTOMO OBISPO 
Rating:
1.0

First of all customer service is not existing at this location, felt like I was bother both of the employees I interacted with. I ordered blankets and never got them, didn’t realize I till halwa through the move. So I told her and she was like “did you call?” No sorry I had limited time to utilize the truck. Do better with your customer service!

Jaclyn Clancy 
Rating:
1.0

First I got email stating I would be charged for a key - Second I got charge for gas - which we filled before dropping off. Don’t understand why our gas disappeared

robert Wade 
Rating:
5.0

The Staff was excellent and very helpful and friendly!

Dennis Normant 
Rating:
1.0

I don’t think I’ve ever dealt with a more unsympathetic, unhelpful person in my entire life. I hope I never have to rely on this branch again. I do hope you post this so others will choose a different location.

Wiley Davi 
Rating:
5.0

Customer did not leave a comment.

Lucy McCully 
Rating:
2.0

Customer did not leave a comment.

Radli Bara 
Rating:
4.0

Customer did not leave a comment.

Clarence Richardson 
Rating:
5.0

Customer did not leave a comment.

Katherine Barrett 
Rating:
3.0

Customer did not leave a comment.

G Timothy Bowman 
Rating:
5.0

Customer did not leave a comment.

Daniel Nunes 
Rating:
5.0

U-Haul's central booking created a lot of stress for me (prompted me to book a cargo van for a one-way trip from Boston to NYC, whereas according to the Brighton manager, these vehicles can't be booked for one-way travel outside the local area), so I ended up with a larger truck with much worse gas mileage and neither what I needed nor wanted. The furniture dolly that I booked wasn't available either. Despite this, Isaiah, the site manager, went out of his way to make this a great experience nevertheless. He found a hand truck for me, and he comped me for the increase in gas expense I'd have to pay, and most importantly, he tried to put me at ease regarding driving the larger truck. Isaiah is a model for the rest of your company to follow!

Laurence Alberts 
Rating:
5.0

Customer did not leave a comment.

leon gelfand 
Rating:
5.0

More RAM 2500's.

artsvick Gukasyan 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top