Customer Reviews for U-Haul of Brandon

9,212 comentarios

377 W Brandon Blvd   Brandon, FL 33511
(Between Kings Ave and Parsons)

(813) 689-8166

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(813) 689-8166

377 W Brandon Blvd
Brandon, FL 33511
(Between Kings Ave and Parsons)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

PANTELIS S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
4.0

Needs more customers parking and more help.

ThomasW D. 
Rating:
5.0

Customer did not leave a comment.

Norman S. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

A very friendly bunch of people at this location.

RObert S. 
Rating:
4.0

Even though they were so very busy, the people were very friendly and professional.

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH C. 
Rating:
5.0

Thanks for the great customer service!!

Michael C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Adam O. 
Rating:
5.0

Thanks to Tony he was very professional

Salvador N. 
Rating:
5.0

Customer did not leave a comment.

Israel C. 
Rating:
1.0

Rude and demanding when I was running behind and needed the truck longer than the initial 24 hours. Told repeatedly another customer needed the vehicle which made me feel like I was not a valued customer. Upon returning the vehicle I found a completely full lot of various trucks. Poor management and rude employees. Avoid this location.

Robert W. 
Rating:
4.0

My service was a great experience. Thank you.

althea T. 
Rating:
5.0

Outstanding customer service, very friendly, helpful staff. Clean store, equipment and well maintained.

Jaime M. 
Rating:
5.0

Customer did not leave a comment.

GALEN R. 
Rating:
4.0

I received the vehicle with 1/8 fuel and filled it to 1/4 per the instructions. Can you tell me when I will receive a credit for the fuel I was told I would get? Thank you!

Troy C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

Pierre C. 
Rating:
5.0

I had a small problem with my ball hitch and 2 gentleman took care of it expeditiously and graciously. Great people.

THOMASW D. 
Rating:
5.0

My experience was fine so I guess nothing to my knowledge

Heady M. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Everything was find the link that was sent was expired before I had to view the trailer and when the resent it it had the right trailer number on the contact but the trailer in the picture was wrong and different, I called and they said it will be fine and there was no issue on return of the trailer just thought u might want too know but still a good experience!

Chelsea Robin P. 
Rating:
5.0

Customer did not leave a comment.

Hank B. 
Rating:
5.0

Customer did not leave a comment.

Anand D. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Counter receptionist (Christine?) was great and very personable. Drop off was quick and really easy.

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

Dwight C. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE V. 
Rating:
5.0

Huge corporate location with vast inventory and lots of helpful yard staff. VERY quick equipment dropoff. Easy access and departure.

HOWARD R. 
Rating:
5.0

Customer did not leave a comment.

Bacem M. 
Rating:
5.0

I rented 5x8 trailer. Thought was latched properly. However... the door came open during transport. Luckily I had a lick in my truck I attaches. I recommended all customers should be encouraged to put a lick in for extra precautions.

Carol B. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
1.0

Christine was amazing, but the rest of the experience was a nightmare. Five different charges on my credit card for all different amounts. Unprofessionalism from Assistant Manager Tony & Dillion. They could not explain to me why different charges on my account and then I was told I owed $14.75 for one gallon of gas. I took vehicle and returned it on the exact spot. When I questioned how much gas was missing was told about a gallon, then i questioned how much for gallon of gas, was told about 4.75. Then I ask if one gallon owed then why charge of over 14.00, no explanation. I extended my truck from one day to two, call center gave me second day rate of 11.83, and they charged my card, then when I go to check out they charge my card again for over 80.00. Now I have 4 different credit card charges as well as the 5th and final charge of over 80.00. I will never use this location again, they are unprofessional & uneducated about their billing practices and what the charges are for on their bills, they seem to think it's ok to charge your credit card with erroneous changes and then tell you it will be 3-5 for someone to review your complaint and follow up with you! RUN FROM THIS LOCATION, RUN!

Lisa P. 
Rating:
5.0

I cannot think of one thing.

Mike P. 
Rating:
5.0

Customer did not leave a comment.

Pamela R. 
Rating:
5.0

Customer did not leave a comment.

Adam O. 
Rating:
5.0

Excellent customer service!

Wayne W. 
Rating:
2.0

The truck's a/c was broken . I returned the truck with close to the same amount of gas and was still charged with extra fuel.. not cool

Jeremy S. 
Rating:
4.0

Customer did not leave a comment.

Henry T. 
Rating:
5.0

Personnel were efficient and friendly. Smooth transaction.

Tracey M. 
Rating:
5.0

Customer did not leave a comment.

Omer B. 
Rating:
2.0

The truck don't have the gas they said it did.

Victor C. 
Rating:
5.0

Customer did not leave a comment.

maxwell H. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY D. 
Rating:
5.0

Customer did not leave a comment.

Kimberly D. 
Rating:
4.0

Customer did not leave a comment.

Ronald O. 
Rating:
5.0

Very nice staff, they were helpful.

Mohamed Abdul M. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Philip W. 
Rating:
5.0

Have reservation setup and they took care of me right away.

Terry B. 
Rating:
5.0

The person that helped me was great and helpful

Jamal H. 
Rating:
5.0

Customer did not leave a comment.

Reginald P. 
Rating:
5.0

Christine was great. She went above and beyond.

Daniel N. 
Rating:
4.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

The manager at the store was very helpful and gave us great information to help make our trip easier on us.

Jason R. 
Rating:
5.0

Very friendly staff very pleased with service

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

FRANKHENRY F. 
Rating:
5.0

Customer did not leave a comment.

Genesis U. 
Rating:
5.0

they were fast and friendly

ADAM D. 
Rating:
5.0

My experience was awesome! Very friendly folks the equipment was newer and I had no problems 10 out of 10 would recommend!

Sherry M. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

The license should be taken during online reservation to become real touch free pickup and drop. Also adding bonus points for usage is great way encourage people. Uhaul should conduct a training sessions for people new to Trailers.

Mohamed K. 
Rating:
5.0

Customer did not leave a comment.

lorant L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth Andrew M. 
Rating:
4.0

Customer did not leave a comment.

Ekita M. 
Rating:
5.0

Customer did not leave a comment.

Rafael C. 
Rating:
5.0

Do Great as you are

Kenneth J. 
Rating:
5.0

The truck was incredibly stiffly sprung and very bouncy even on smooth roads. None of the running lights in the rear of the truck worked and we had to replace a fuse on our own.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Suramys A. 
Rating:
5.0

Customer did not leave a comment.

Ruth M. 
Rating:
5.0

Customer did not leave a comment.

Wilma P. 
Rating:
4.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Staff was very friendly and helpful. Check out and check in was very quick. Only criticism is that every time we rent a truck (not just this location or city) they never have more than one of the requested furniture dollies. One dolly isn't really helpful for dressers, TV stands, etc

Brad B. 
Rating:
5.0

Customer did not leave a comment.

Julio M. 
Rating:
5.0

Staff was excellent

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

Blonde lady at the front desk was awesome!!! Knew her stuff, straight to the point!! Much much better than the people on the phone at the 800 number. They weren't helpful at all, and actually made a reservation for a truck that I didn't even want. Thank God they called me to confirm the reservation and I canceled it. But driving to your store and dealing with someone in person what is the best thing I could've done. Very happy with my experience at this location!

Barbara C. 
Rating:
4.0

Truck had some Vibrations issues and I wouldn't have wanted to drive it across country but otherwise everything was great with the move

Eric W. 
Rating:
4.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Fix the online reservation system for when an e certificate is used for the reservation. The e certificate should actually be charged upon return instead of the credit card.

Barbara H. 
Rating:
5.0

This people have everything by the book!!! Excellent establishment !!!! And great cuatomer services

andres J. 
Rating:
2.0

Hi Team, The gas wasn't full when I pick the vehicle but I delivered the vehicle with full gas. Receipt and photo i can attach for your reference. Pls give some discount for this as a loyal customer Thanks Samrat +1 813 215 4642

Samrat C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Everything went well, low price, will use u haul again when needed

Richard R. 
Rating:
5.0

The truck didn't have the accurate gas as told. Also, the brakes were horrible. They charged me for more gas as I put more than was in their initially.

Kevin H. 
Rating:
5.0

Nothing I can think of . We always have a great experience going here

Peter F. 
Rating:
5.0

Keep up your good work!

Peter M. 
Rating:
5.0

I have used this location twice so far and the service has been excellent. Keep up the great work and service.

Frantzso B. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
3.0

Tires weren't the best, windshield was a bit grungy and the interior could've use a wipe down

LYRIA F. 
Rating:
5.0

The van smelled a little bit weird but everything else was ok

MiguelJ R. 
Rating:
5.0

Customer did not leave a comment.

Denise K. 
Rating:
5.0

Everything was great

Frank C. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
No reviews have been submitted for this location.

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