Customer Reviews for U-Haul of Brandon

8,970 comentarios

377 W Brandon Blvd   Brandon, FL 33511
(Between Kings Ave and Parsons)

(813) 689-8166

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(813) 689-8166

377 W Brandon Blvd
Brandon, FL 33511
(Between Kings Ave and Parsons)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Not issued a broken uhaul

Clerrance T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rolando G. 
Clasificación:
5.0

The staff were excellent, start to finish. Edguardo did a great job getting me checked in and out the door, and I think it was Jesse who took care of the return. Personable, knowledge, and friendly. You can't beat that.

Scott H. 
Clasificación:
5.0

I wish I got the ladies name who we ordered the truck from in store. She was super friendly and informative, and also very busy. The drop off was smooth and quick as well- he was also great! We will be back soon to get the truck again for our trip to N Carolina! Thanks'

Jose H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

When drop off locations are given insure that the location will take the unit. This was not our assigned drop off and had to go an additional 30 minutes out of the way to find someone that would take it and not charge extra

JASON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cory W. 
Clasificación:
5.0

More attendants at counter so line does not go out the door die to social distancing.

Eve M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nandi B. 
Clasificación:
5.0

Nothing to improve. The mechanic was very nice and diligent. Hitch installation was quick and looks great. I will know more when I use it.

Traci C. 
Clasificación:
1.0

PROVIDE THE CORRECT SIZE TRAILER PER CONTRACT. WOULD NOT TRADE OUT,

Kyong L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SASHA S. 
Clasificación:
5.0

Online reservation made at another location, went to pick up trailer, and they did not have one. They called this location and we had to go there to get one. Not impressed with reservation system.

jon L. 
Clasificación:
5.0

Great personnel and service

Reinaldo M. 
Clasificación:
3.0

It wasnt that the truck was dirty, but the previous person that used the truck left all of their paperwork in the floor, a used mask, and an empty drink bottle. I cleaned it out. I was also a little disappointed in myself and the location because my negligence was I should have taken a picture of the gas gauge before we left. I put a little more gas in the truck than what was in there when I got it and I put 15.00 worth of gas in the truck before returning it. Then they told me I didnt put enough. So I was charge $22 or $23 bucks extra. I know we didnt use that much gas. I have used your company often and I was just a little disappointed by that. If there were a suggestion box about Uhaul it would be the truck should always have a full tank of gas when you rent it this way you make sure its returned on a full tank. Just makes more sense.

WENDY L. 
Clasificación:
5.0

I've used U-Haul plenty of times. And I've used this U-Haul at this location every year for the last 4 years. Wonderful staff friendly and helpful and i will continue to come this location and refer them to everyone. Gracias.

Carlos R. 
Clasificación:
5.0

Excellent overall service :)

Tom M. 
Clasificación:
5.0

The young lady that help me , was very polite and she was very helpful.

Chiqita S. 
Clasificación:
1.0

Because my wife reserved and when she when to went to get the truck that told her that she has an alert on her name that she can't rent any truck

Roldan R. 
Clasificación:
5.0

Great fast friendly service

Thomas S. 
Clasificación:
5.0

Very easy rental!

LYLE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda M. 
Clasificación:
5.0

Nothing comes to mind. Very efficient and friendly service.

barbara C. 
Clasificación:
5.0

Mgr very efficient

David M. 
Clasificación:
5.0

Good service right their to unhook and check me in.

KEVIN O. 
Clasificación:
4.0

El cliente no dejó un comentario.

MELISSA F. 
Clasificación:
5.0

Free coffee and 6 oz. waters. Service was great and completed ahead of schedule.

Ron A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELSHON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher A. 
Clasificación:
5.0

will definitely recommend to friends

Linda R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa O. 
Clasificación:
3.0

Tie down strap on car hauler was busted. Had to go back the next morning to have it replaced.

Mikell J. 
Clasificación:
4.0

Just brief the customer on the controls inside the cab of the truck a little better but other than that the vehicle performed excellent and so did the trailer I would recommend it to anyone....thank you U haul!!!

adrian P. 
Clasificación:
3.0

When i was picking up the Truck i was told that its due back in 4hrs ,i ask what if i am late with the return will i be charge i was told yes i was told that if i change it for 24hrs that i will not be charge so i say ok i was planning on taking the truck back the same day i wish that i was told than i will be chagre for an extra day , not good communication.

Adrian G. 
Clasificación:
5.0

Super fast checkout. No issues at all with process, equipment or staff. Even had to extend my rental. Would recommend and plan on using again this week.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel O. 
Clasificación:
2.0

You need to find a way to decrease the amount of time a customer is in the store especially if it was reserved online. I was the only customer in the store and it took about 30 minutes to get my in and out. Another truck was parked in front of my rental so I had to wait for that too. Multiple phone calls were left on hold while I was in the store. There is definitely room for process improvement.

Okezie E. 
Clasificación:
5.0

Customer service and vehicles were both excellent.

Myrna R. 
Clasificación:
3.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joaquin P. 
Clasificación:
5.0

Great customer service!

Marilyn P. 
Clasificación:
4.0

El cliente no dejó un comentario.

MOISES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILIANO L. 
Clasificación:
4.0

El cliente no dejó un comentario.

lorant L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa O. 
Clasificación:
1.0

The Uhaul worker that works outside. He was rude, obviously hates his job. I'd personally never go to this location again.

Ashlee C. 
Clasificación:
5.0

Wonderful experience!

Zane B. 
Clasificación:
5.0

I really enjoyed working with the team at UHaul. They were professional and courteous. I especially appreciate Tony.

William W. 
Clasificación:
4.0

Lights on trailer were not working. Should have been test before connecting to truck

Richard J. 
Clasificación:
5.0

Returned the truck after the location had closed for the day

Steven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

john H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MURICE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas P. 
Clasificación:
5.0

Although slammed with business and short handed, I was in and out in a reasonable time and the employees were very helpful and attentive. My only complaint is about the customer who broke to the front of the line for a "question" and was allowed to complete a rental while others of us waited in patiently.

Colin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnie P. 
Clasificación:
5.0

Please provide drop off location on paper work and not just the city. The location was provided in the app but not paper work. Paper work only stated Woodside and there are more than one locations. Gracias.

Ciara R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Morgan W. 
Clasificación:
5.0

Easy return. Excellent customer service

DOMINICK V. 
Clasificación:
5.0

Exceptional customer service and very willing to work with us when we required an extra day before drop off of truck.

Kimberly A. 
Clasificación:
5.0

Absolutely nothing. Everyone was great. It was a good moving experience. I plan to rent from them again next week.

Scott H. 
Clasificación:
3.0

No parking to leave your car...

Golnaz S. 
Clasificación:
3.0

I had to keep asking for assistant nobody was good by over the vehicle with me. After asking a few times. Everything else was ok

Unni H. 
Clasificación:
4.0

El cliente no dejó un comentario.

vikrant P. 
Clasificación:
5.0

Great staff

Oshanny O. 
Clasificación:
5.0

The trailer was clean but the trailer broke down enroute to my location.

ANDREW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlon S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Louis A. 
Clasificación:
5.0

The whole process went very smooth. All service tech's were very professional and quick.

Timothy R. 
Clasificación:
5.0

Very Satisfied Customer

yvonne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rc O. 
Clasificación:
5.0

The wait time for a desk pick up was a little long but they also have the option to do a mobile pick up. Might of been faster. Overall great and fast experience.

Abel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandral M. 
Clasificación:
5.0

My personal comments, rented van was good but the extra side bar along length of vehicle made entry and exit from vehicle dangerous at times because stepping out you have to navigate 2 separate steps.

david Y. 
Clasificación:
3.0

The vehicle was dirty and smelled like smoke. Cigarette ashes were in the ash tray. The attendant told me in my face that they leave the ashes in the tray like I'm stupid or something, then she changed me for fuel. I put 5 gallons worth of fuel back in that vehicle and got a fuel charge. Not cool.

james G. 
Clasificación:
5.0

thanks for helping make things go right! j.quiari.com

Boris K. 
Clasificación:
5.0

Good customer service!!!

Laurie H. 
Clasificación:
5.0

From the first phone call to Mike to my second call to set an appointment to put on a hitch I had a good experience. Both guys didn't seem in a hurry and were VERY helpful. My experience at the store was also excellent. Great job!

David C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stasha-Gae R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATANYA B. 
Clasificación:
5.0

The young man was very helpful despite the location being very busy and working by himself.

barbara C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Philip W. 
Clasificación:
4.0

A more efficient way to answer calls or at least return messages.

Joseph P. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul L. 
Clasificación:
5.0

Van was visible clean but smelled like hay. Needed to drive with the windows open.

Ben R. 
Clasificación:
5.0

The arrival and parking area is very tight, a little difficult to get in and out when they're busy. Based on this location's service, I can understand why they are so busy.

Esmond C. 
Clasificación:
5.0

One tire on the auto transport needed to be replaced before we left, and was taken care of.

Marvin C. 
Clasificación:
5.0

I was blown away with the speed of the installation. Excellent service! Will absolutely do business at this location again.

Kyle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim K. 
Clasificación:
5.0

I got some water damage but they took care of you good job all around

william T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcos Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Johnnie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

adjima A. 
No se han enviado comentarios para esta ubicación.

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