The truck we rented had a horrible vibration. I say vibration, it shook me like crazy and I was a nervous wreck the entire time. SCARY!James D.
Customer Reviews for U-Haul of Brandon
Brandon, FL 33511
(Between Kings Ave and Parsons)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.RICH L.
El cliente no dejó un comentario.Alexis G.
The customer service inside is under-staffed in mornings. Only one person to handle check ins and sales. Needs two people or two separate lines. Eduardo was great! Kind, helpful and knowledgeable about what he's doing.Adam S.
Make sure air conditioning works the whole timeCaden B.
El cliente no dejó un comentario.Everett M.
El cliente no dejó un comentario.Tracie Y.
Outstanding customer service all aspects.William B.
I was charge extra for â€œ going over milesâ€ that you guys dictate I should drive. which makes no sense when I drove from your location to fuel truck which was halfway then home to load up, to my new home and then drop off location. Associates response was â€œI don't know but it's extra milesâ€.salvador M.
No issues with my overall experience however I felt that this location was under staffed and the computers are slow with a multitude of glitches. I too had issues booking my online request which made it inconvenient to go inside and wait in a long line due to computer glitchesEvelyn I.
El cliente no dejó un comentario.Erivaldo D.
The manager was very helpful both with my car trailer and the truck drop off the next day All the he equipment was like new. The truck was new with 8924 miles at drop off Thank youGerald G.
El cliente no dejó un comentario.Anthony C.
El cliente no dejó un comentario.Donald O.
I filled my gas tank to 7/8 same level where I obtain my car at and the sales person charged me an 8 dollar refuel charge because he egregiously stated the gas needle was slightly below the 7/8 mark.Vladimir C.
El cliente no dejó un comentario.Justin M.
The only thing I saw was very busy they could use more help. But the lady that helped me was very proficientDanny B.
El cliente no dejó un comentario.Mauricio P.
El cliente no dejó un comentario.Peter J.
El cliente no dejó un comentario.Robert P.
El cliente no dejó un comentario.Martley B.
El cliente no dejó un comentario.Kevin A.
Staff are knowledgeable and courteous. Quick rental process. Excellent service.Miguel V.
Truck wore out, heat from engine leaks into cab, will burn your feet! Right side mirror can not adjust!William V.
Extremely nice and well informedDARRYL J.
El cliente no dejó un comentario.kevin L.
Super friendly and fast .Marlo C.
El cliente no dejó un comentario.ROBERT P.
El cliente no dejó un comentario.Claire M.
Awesome customer service. A guy named Mike was so attentive and helped with the hook up of the trailer. The entire staff was on time.Gerald C.
El cliente no dejó un comentario.Stephen D.
El cliente no dejó un comentario.Richard G.
There is nothing to improve. The service I received was awesome and Jonathan the manager was above and beyond. Thanks.Vernise C.
El cliente no dejó un comentario.Matthew S.
El cliente no dejó un comentario.ricardo N.
Took a while to get the truck. Stood in line for a while. Also, checked inobli Seems toRuben C.
El cliente no dejó un comentario.Marc B.
El cliente no dejó un comentario.Charles S.
El cliente no dejó un comentario.Miguel E.
Long line, unorganized trucks, truck was on E when we picked it up so we returned it on E only to find out they said it wasn't on E and we had to pay an extra 50$ for no reasonLauren F.
El cliente no dejó un comentario.CYNTHIA H.
El cliente no dejó un comentario.David A.
El cliente no dejó un comentario.Brooke M.
El cliente no dejó un comentario.Andre B.
El cliente no dejó un comentario.James A.
Double check dollies that they are in good condition before renting. Uhaul used to offer a dolly and 3 moving blankets included in rental price of trucks. Before pickups and trailers. Everything was explained pertaining to the rental agreement.Constantina G.
Everything was as expected! Thanks!Robert H.
Issues with parking lot/truck lot it's so small i almost crashed into the other vehicles trying to get out and again when i tried to get back in. The truck i rented was super uncomfortable and not well maintained, the suspension and shock absorption was non existent and made driving safely a challenge. The check in process was a hassle and took almost an hour even though I tried using the online check in system which ended up making the process more complicated and frustrating. I spend overall almost $60 and it wasn't worth a single penny of it.Joy S.
El cliente no dejó un comentario.Brenda L.
Parking is a nightmare. None available and very congested.KELLY M.
El cliente no dejó un comentario.William W.
El cliente no dejó un comentario.william W.
Extraordinario servicio al clienteChris T.
El cliente no dejó un comentario.Dorothy D.
the drop off location that was chosen was not actually open. It was a nightmare trying to drop off the trailer.Brian M.
Kristal was friendly, helpful, and very professional. Smooth and quick return. Very pleased with U-haul and would never use another company. Thanks. Merico RMERICO R.
Service and all the above is fantastic. However, I love to give feedback! Please put a sign, clearly visible notifying the dropbox location. See you next time!James H.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.ROBERT B.
The whole experience was easy!Kimberly W.
El cliente no dejó un comentario.Lori K.
Saw 2 roaches when opened driver side doorDaniel B.
El cliente no dejó un comentario.willard H.
El cliente no dejó un comentario.Christina H.
The blankets I rented was wet and some of them was tiny quarter of blankets and smelled of mildewChad C.
Truck had so many scratches/dents I could not make sure what the current damage was. Interior was so loud (wind noise) I could not talk to my wife or listen to radio. So much play in steering wheel (drift) I did not feel safe driving truck.Douglas K.
I walked in around 9am and it definitely seemed like a busy Saturday morning for this location. However, the gentleman who helped me out Tony Sellars was a great guy. There were no regular trucks available but he still managed to help me out and get me into a truck so I could pick up the furniture I wanted. It was mainly only him working the desk and taking phone calls until another man stepped in at the other desk to help out. While the store was so busy- Tony managed to keep a calm, cool, and friendly composure the whole time and still walked outside with me to pull the vehicle up front and made sure I was taken care of. He also helped me with drop off in the hot Florida heat once I got back. He truly did an outstanding job and I feel like he deserves to be recognized! Thank you Tony! All the people working seemed to be hard workers- I heard another employee on the phone explaining to a woman that the hitch that had been placed on her car (not by their doing) had been placed incorrectly and he was working to fix it. Solid team at this location!andrea C.
El cliente no dejó un comentario.Patience N.
El cliente no dejó un comentario.ismael T.
El cliente no dejó un comentario.Wanda B.
Pouring down rain but the rep who checked us in was fast and there were no issues.Opal H.
I reserved a van for 9am - I received the first van and en route received a notification on the dash that the stablitrack needed maintenance and the steering was off. I returned that one to the Uhaul location. Then, I received a 2nd van, I picked up my stuff to move and en route to the drop off location I got a â€œlow oilâ€ notification on the dash and that it needed oil added. I called Uhaul customer service and they said it was unsafe so I had to call roadside assistance. I then had to wait 90 minutes for a technician to service the 2nd van. Absolutely RIDICULOUS! When I returned it the manager wasn't there but Tony was nice. They took $20 off - big deal...I will NEVER rent from U-haul again! I'll take my business to Penske - hopefully they service the vehicles they rent unlike U-haul. Good thing I wasn't driving across the country - how embarrassing!Megan D.
The person who took care of me there was very helpful! A true professional!Glen R.
El cliente no dejó un comentario.lateef T.
My complaint was the guy charged me way more than what he told me it was when I handed him my card. Like $70 more. I will not be returning to this location in the future nor will I be telling family and friends about it.Leo W.
El cliente no dejó un comentario.Danny L.
El cliente no dejó un comentario.Richard C.
Took a bit for the online approval process. Was stuck in the rain.Scott C.
El cliente no dejó un comentario.Cheryl H.
El cliente no dejó un comentario.Cynthia H.
Nothing it was all good!Charles D.
Very well organized; we just pulled up with our Truck and Tow Dolly and the gentleman took it from there; we didn't need to go into the store!! Very pleased with this location for return equipment.HEATHER N.
You need more staff. The gentleman at the desk was polite and helpful. However, we ended up renting our truck 20 mins after the time booked as there was a line. The paperwork then didn't reflect + 4 hrs but the original time.Andi P.
Very helpful personnel.Inga Z.
El cliente no dejó un comentario.Gary A.
I've been a client of this location since 1996. Local users or renters should be provided with clean well maintained vehicles or equipment.Juan V.
Everything went very well.Patricia W.
Online check in is so easyCary A.
Truck need to be fixed, has a leak on the roof. My boxes and furniture arrive wet.Damaris S.
El cliente no dejó un comentario.Ira R.
El cliente no dejó un comentario.Sarah W.
Get a big carport so if it's raining your clients don't get soaking wetmichael K.
Great service!! Keep it up guys !!!MELVINO W.
El cliente no dejó un comentario.Jason H.
El cliente no dejó un comentario.Laura M.
El cliente no dejó un comentario.Frank E.
El cliente no dejó un comentario.Nelson K.
Office guy was really nice, friendly and helpfulWilda S.
Always knowledgeable and helpful professionals. Here's a serious suggestion, a class on how to back up one of these puppies. Was painfully hard. Never really did get good at it. Otherwise always good experience with Uhaul.Christopher B.
Customer service is top notch. Thank you for all your help.victor C.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!